Hearo
Hearo provides a HIPAA-compliant remote support platform integrating sensors, smart-home devices, and two-way communications for individuals with intellectual and developmental disabilities. Founded in 2018 in Springfield, Missouri, it serves care agencies via Hearo RS and consumers via Hearo AT.
- Company typePrivate
- Founded2018
- HeadquartersSpringfield, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
What Hearo does
Hearo is a Springfield, Missouri-based technology company operating in the disability care sector. Founded in 2018, the company provides a remote support system serving individuals with intellectual and developmental disabilities (IDD). Its platform integrates discreet home sensors (motion, door, window, bed, cabinet, and appliance monitoring), environmental controls (smart lights, smoke alarm integration), medication reminders, emergency buttons, and two-way audio/video calling into a single HIPAA-compliant hub, accessible through a central dashboard and a companion mobile app on iOS and Android. The company is led by co-founders Myke Bates (CEO) and Tom Rankin (CTO), with Myke Bates described as a builder-engineer with prior recognition across the tech community and Tom Rankin as a career technologist with two decades of experience.
The company operates two product lines built on a shared sensor and communications foundation. Hearo RS (Remote Supports) is the enterprise platform sold to IDD care provider agencies, enabling each care staff member to monitor and serve up to 24 clients across up to 8 homes; the company characterizes this as a 12x efficiency gain over traditional in-person supervision. Hearo AT (Assistive Technology), launched in 2024 under Missouri Medicaid waiver billing codes (A9999 UC for monthly service and A9999 UB for one-time equipment setup), is a lighter consumer offering priced at $80/month with a $450 setup fee for individuals and families seeking assistive technology without continuous monitoring. Distribution combines direct B2B sales to care agencies with self-serve consumer access via the App Store, Google Play, and direct purchase.
Hearo is privately held, appears bootstrapped with no disclosed institutional funding, and operates with a team of 1-10 employees. The company's sole disclosed corporate transaction is the acquisition of Eagle Speak on 2019-01-08 for an undisclosed amount. The company holds no published patents or trademarks, has no recorded industry awards, and operates exclusively within the United States, currently concentrated in Missouri. Its certification footprint is limited to HIPAA compliance for the care-agency platform, and no public API or developer integration program exists.
Hearo firmographics
Firmographics- Name
- Hearo
- Legal name
- Hearo
- Website
- https://hearo.net
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hearo provides a HIPAA-compliant remote support platform integrating sensors, smart-home devices, and two-way communications for individuals with intellectual and developmental disabilities. Founded in 2018 in Springfield, Missouri, it serves care agencies via Hearo RS and consumers via Hearo AT.
- Ownership category
- akta.pro rank
Hearo industry classification
Industry- Product category
- Remote Care and Assistive Technology for Disability Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Assistive Technology, Adaptive Equipment & Home Exercise Program Training In-Home (HSABADAN)
- akta.pro secondary industries
- Assistive Technology (AT) Access & AAC Access Support (OT-Led) (EDAKAFAG), Assistive Hearing & Communication Access (Captioning, Hearing Support, Transcription) (EDAFAKAC)
Keywords
Where Hearo is headquartered
LocationHeadquarters
- HQ city
- Springfield
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hearo business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Supply Chain, Personnel, Marketing or Sales, Operations
Revenue model
- Hearo AT Monthly Subscription: Monthly subscription service for Assistive Technology, providing remote support and smart home capabilities without active monitoring services. Includes core Hearo equipment and choice of 2 standard sensors.
- Initial Setup and Equipment: One-time setup and equipment fee applied to first month of service. Includes all core Hearo equipment and choice of 2 standard sensors. Additional hardware sold at cost.
- Remote Support Services for Care Agencies: Enterprise/care agency model where Hearo provides the technology platform and care agencies provide ongoing care services. Staff can manage up to 24 clients in up to 8 homes using the platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Hearo AT - Assistive Technology Service at $80/month |
| One time/ perpetual license | Pay-as-you-go | Setup and Equipment Fee |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Hearo product offering
Product offeringCore offering
Hearo provides an integrated remote support system that combines home sensors, smart home devices, medication reminders, emergency buttons, environmental controls, and real-time audio/video calling to help individuals with intellectual and developmental disabilities (IDD) live independently. It is sold as Hearo RS to care provider agencies for 24/7 monitored support and as Hearo AT to individuals and families as a lighter, self-serve assistive technology subscription. A companion iOS/Android mobile app extends the calling circle and reminders beyond the home.
Product overview
Hearo offers a unified remote support ecosystem for the IDD (Intellectual and Developmental Disabilities) community, consisting of two primary product lines: Hearo RS (Remote Supports) as the comprehensive flagship platform with full 24/7 monitoring and care coordination capabilities, and Hearo AT (Assistive Technology) as a lighter, more flexible entry point for individuals and families who need smart home and sensor capabilities without ongoing monitoring services. Both products share a common technology foundation including sensors, environmental controls, and a mobile app, while Hearo RS adds enterprise-grade features like HIPAA compliance, expert installation, dedicated cellular connectivity, and multi-client management for care agencies serving up to 24 clients in 8 homes per staff member.
Differentiator
Problem solved
Functional benefit
Brands
- Hearo AT: Assistive Technology service for individuals and families offering smart home devices and sensors without active remote monitoring services. Available starting at $80/month with $450 initial setup. Waisted supported in Missouri under billing code A9999.
- Hearo RS
Products and services
- Hearo RS (Remote Supports) Comprehensive 24/7 remote support system for individuals with disabilities, integrating sensors, environmental controls, medication reminders, emergency buttons, and real-time audio/video calling. Designed for care provider agencies, allowing one staff member to manage up to 24 clients across up to 8 homes while maintaining continuity of care, with HIPAA-compliant infrastructure and dedicated cellular connectivity.
- Hearo AT (Assistive Technology) Flexible assistive technology service providing smart home devices and sensors for individuals and families without active remote monitoring. Includes core Hearo equipment, choice of 2 standard sensors, medication reminders, emergency buttons, calling circle, and environmental controls, priced at $80/month with a $450 initial setup and equipment fee. Waiver-supported in Missouri under billing codes A9999 UC (monthly) and A9999 UB (setup).
- Hearo Mobile App Mobile application that enables individuals to access their Hearo calling circle and reminder system from anywhere. Available on the Apple App Store and Google Play, supporting both Hearo RS care agency clients and Hearo AT consumer subscribers.
Quantifiable outcome
- 12x more efficient care delivery
- +1 more outcomes
Companies that use Hearo
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Hearo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Hearo partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights4 records
Hearo competitors and assessment
Company assessmentBroad incumbents
- Caregility: Caregility provides a telehealth and virtual care platform used by health systems for remote patient observation and clinical workflows. It is a broader healthcare incumbent with overlapping remote observation, audio/video calling, and HIPAA-compliant infrastructure relevant to Hearo's enterprise RS offering.
- Apple Home: Apple's Home app and HomeKit ecosystem offer smart home automation, sensors, and HomePod-based calling that can be configured to support independence for individuals with disabilities. It represents a broad incumbent alternative to purpose-built platforms like Hearo.
- Google Nest: Google Nest provides the smart home infrastructure (sensors, cameras, voice control) that many remote support offerings are built upon. It is a broad incumbent whose ecosystem Hearo integrates with and competes against for in-home monitoring of vulnerable individuals.
- Amazon Alexa Together: Amazon's Alexa Together offers remote care features including activity feeds, hands-free calling, and fall detection responses for aging and vulnerable individuals. It overlaps directly with Hearo's calling circle, dashboard, and reminder features, but is positioned as a broad consumer service rather than an IDD-specific platform.
Emerging players
- CarePredict: CarePredict offers wearable-based remote monitoring with activity, location, and health tracking for older adults. It overlaps with Hearo on the remote activity dashboard and family-visibility features, but is wearable-centric and senior-focused rather than IDD-focused.
- SafelyYou: SafelyYou delivers AI-powered remote fall detection and monitoring primarily for senior living communities. It is comparable to Hearo as a remote monitoring platform for vulnerable populations, though its AI-camera focus and senior living customer base differ from Hearo's IDD-centric approach.
- LifePod: LifePod provides a voice-first proactive caregiving platform with reminders, check-ins, and family notifications aimed at seniors and caregivers. It is comparable to Hearo on the proactive reminder, calling circle, and dashboard activity concepts, with a different delivery modality (voice assistant).
Direct peers
- SimplyHome: SimplyHome provides assistive technology and remote support services for individuals with intellectual/developmental disabilities and seniors, including sensors, smart home integrations, and 24/7 monitoring. It is the closest direct competitor to Hearo, sharing both the IDD-focused vertical and the smart-home-based delivery model.
- Lively (by Best Buy Health): Lively offers personal emergency response devices, urgent response services, and remote monitoring tools targeted at older adults aging in place. It is comparable to Hearo on the PERS and remote monitoring capabilities, though Lively is retail-distributed through Best Buy and skews senior-focused.
- MobileHelp: MobileHelp provides personal emergency response systems and remote monitoring for seniors and at-risk individuals, including in-home sensors and mobile devices. It is comparable to Hearo in delivering in-home safety technology, although its primary focus skews toward PERS rather than IDD-specific care.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Hearo social profiles
Digital presenceHearo compliance and trust
Trust signalCompliance1 record
Hearo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hearo leadership team
Management profileNumber of profiles
Profiles2 records
Hearo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hearo M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hearo
What does Hearo do?
Hearo provides an integrated remote support system that combines home sensors, smart home devices, medication reminders, emergency buttons, environmental controls, and real-time audio/video calling to help individuals with intellectual and developmental disabilities (IDD) live independently. It is sold as Hearo RS to care provider agencies for 24/7 monitored support and as Hearo AT to individuals and families as a lighter, self-serve assistive technology subscription. A companion iOS/Android mobile app extends the calling circle and reminders beyond the home.
Is Hearo a public or private company?
Hearo is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hearo founded?
Hearo was founded in 2018. It employs 11 to 50 people.
Where is Hearo based?
Hearo is headquartered in Springfield, United States, in the North America region.
How does Hearo make money?
Three revenue lines are on record. Hearo AT Monthly Subscription is the primary driver. The others are initial Setup and Equipment and remote Support Services for Care Agencies.
Who are Hearo's main competitors?
Broad incumbents on record are Caregility, Apple Home, Google Nest and Amazon Alexa Together. Emerging players are CarePredict, SafelyYou and LifePod. Direct peers are SimplyHome, Lively (by Best Buy Health) and MobileHelp.
Does Hearo have an API?
No public API is recorded for Hearo.
What industry is Hearo in?
Hearo's product category is Remote Care and Assistive Technology for Disability Services. Its primary akta.pro industry code is HSABADAN, Assistive Technology, Adaptive Equipment & Home Exercise Program Training In-Home, with a secondary code of EDAKAFAG, Assistive Technology (AT) Access & AAC Access Support (OT-Led). Its NAICS code is 624120 and its SIC code is 8082.