Click&Care
Click&Care is a French digital marketplace, founded in 2016, connecting families with verified home caregivers and serving healthcare establishments via Click&Care Pro for staffing, operating under the regulated Services à la Personne framework with 200,000+ referenced professionals nationally.
- Company typePrivate
- Founded2016
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Click&Care does
Click&Care is a French digital marketplace platform founded in 2016 by Lina Bougrini and a medical team, connecting families seeking home care services with qualified caregivers across France. The platform serves two primary customer segments: individual families needing in-home assistance for elderly individuals with loss of autonomy and people with permanent or temporary disabilities, and healthcare establishments (hospitals, clinics, EHPADs) through its B2B offering Click&Care Pro for nursing and caregiving staffing. Services are delivered under the regulated 'Services à la Personne' framework, making them eligible for a 50% French tax credit, and the platform claims approximately 30% lower costs than traditional care agencies while paying caregivers up to 30% more.
The technology stack comprises a web platform (clickandcare.fr), native iOS and Android mobile applications for both beneficiary families and caregivers, an online hour-validation system, a verified caregiver profile system, and cloud infrastructure distributed across AWS, Clever Cloud, OVH, and Gandi with CRM via Pipedrive and telephony via Ringover. The company operates under two service models: a Mandataire formula where Click&Care handles administrative employer obligations for families employing caregivers directly, and a Formule Libérale connecting families with self-employed care professionals. Click&Care holds official 'Intermédiaire de Service à la Personne' certification since May 2016 and 'Mandataire agréé' status since April 2024, both under registration SAP 820048585.
Revenue is generated through marketplace commissions/intermediation fees on care services plus recurring monthly management fees for administrative services including CESU payroll declarations, contract management, and replacement coverage. The company reports a national network of 200,000+ referenced caregiving and medical-social professionals, 500+ healthcare establishments served through Click&Care Pro, and a 4.6/5 Google customer satisfaction rating. Strategic partners include MACSF and Indeez for professional liability insurance, Caisse des Dépôts and MAIF for institutional backing, Mangopay for payment processing, AXA for liability coverage, and CESU for payroll administration.
Click&Care firmographics
Firmographics- Name
- Click&Care
- Legal name
- Click&Care
- Website
- https://clickandcare.fr
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Click&Care is a French digital marketplace, founded in 2016, connecting families with verified home caregivers and serving healthcare establishments via Click&Care Pro for staffing, operating under the regulated Services à la Personne framework with 200,000+ referenced professionals nationally.
- Ownership category
- akta.pro rank
Click&Care industry classification
Industry- Product category
- Home Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Home Health & In-Home Care Referral Marketplaces (HLALALAH)
- akta.pro secondary industry
- Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)
Keywords
Where Click&Care is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Click&Care business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Platform Commission/Intermediation Fees: Click&Care acts as an intermediary between families and caregivers, charging commission on care services. The platform offers two models: (1) Mandataire formula where families employ caregivers directly and Click&Care handles administrative tasks for a fee, and (2) Liberal formula where caregivers operate as self-employed professionals and Click&Care invoices on their behalf. Fees are calculated as a percentage of hourly rates.
- Management Fees: Monthly management fees for administrative services including payroll declaration via CESU, contract management, and replacement services during absences. Fees are billed starting from contract commencement and continue even during interruptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Cost savings compared to traditional care agencies |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Click&Care product offering
Product offeringCore offering
Click&Care operates a digital marketplace that connects families in France with qualified, vetted home care professionals including caregivers, nurses, and nursing assistants. The platform supports two service models—Mandataire (where Click&Care handles employer obligations) and Formule Libérale (where families employ the caregiver directly)—and pairs online matching with administrative handling such as contracts, CESU declarations, and payroll. Companion mobile apps for beneficiaries and caregivers enable hour validation, communication, and service management.
Product overview
Click&Care is a digital platform connecting families with qualified home care professionals (aides à domicile, auxiliary nurses, caregivers) for elderly, disabled, or dependent individuals. The offering consists of: (1) a consumer-facing platform with two mobile applications—one for beneficiaries/families to track appointments, validate caregiver hours, and manage payments, and another for caregivers to find missions and declare hours; (2) two service delivery models—Mandataire (for APA/PCH beneficiaries where Click&Care handles employer obligations) and Formule Libérale (for self-employed care professionals); (3) Click&Care Pro, a B2B platform for healthcare facilities to recruit verified nursing staff. The platform acts as an intermediary and mandated agent under the 'Services à la Personne' framework, with services eligible for 50% tax credits.
Differentiator
Problem solved
Functional benefit
Products and services
- Click&Care Mobile Application for Beneficiaries Mobile application aimed at families and beneficiaries to manage the relationship with their home care professional, validate hours, communicate, and follow administrative tasks.
- Click&Care Mobile Application for Caregivers (Intervenants) Mobile application for home care professionals (caregivers, nurses, nursing assistants) to receive missions, communicate with families, and validate hours of work.
- Click&Care Mandataire Service Service model where Click&Care assumes the role of employer representative, managing contracts, CESU declarations, and payroll on behalf of the family while the caregiver works in the household.
- Click&Care Formule Libérale Service Service model where the family directly employs the caregiver and Click&Care primarily provides the matching, verification, and supporting administrative tooling without acting as the employer.
- Click&Care Pro Dedicated B2B platform for healthcare establishments such as hospitals, clinics, and EHPADs to source temporary, vetted caregivers, nurses, and nursing assistants.
Quantifiable outcome
- 30% cost reduction compared to traditional care agencies
- +4 more outcomes
Companies that use Click&Care
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles2 records
Click&Care technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature5 records
Click&Care partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- MACSFcoreMACSF provides professional liability insurance (RC Pro) for caregivers registered on the Click&Care platform. Coverage includes damages during care missions, with guarantees up to 4 million EUR for civil liability.
- WheelizminorWheeliz is a collaborative car rental platform for people with reduced mobility. Click&Care refers customers needing adapted vehicle transport to Wheeliz, which offers over 1,500 equipped vehicles across France starting at 45 EUR/day.
- AXAminorHome care services are insured by AXA partner, providing liability coverage for damages occurring during service execution at beneficiaries' homes.
- CESU (Chèque Emploi Service Universel)coreClick&Care declares salaries via the CESU system, France's employment voucher system for household services. CESU handles social contribution calculations and provides tax certificates for the 50% tax credit.
Scale indicators6 records
Recent moves5 records
Expansion highlights5 records
Click&Care competitors and assessment
Company assessmentBroad incumbents
- Bayshore HealthCare: Canadian home and community health services provider with a large workforce of caregivers and nurses. Comparable to Click&Care's caregiver marketplace plus Click&Care Pro B2B facility staffing offering.
- Care.com: Global marketplace for family care services including senior care, comparable in marketplace model and family/caregiver matching, though operating at a much larger international scale.
- O2 Care Services: One of France's largest personal services brands, covering home care, childcare and housekeeping. Comparable elderly care offering though with a broader multi-service portfolio.
- Petits-fils: Established French franchise network for senior home care services. Comparable customer base (elderly at-home care) and uses a similar intermediary model, though delivered through a traditional franchise structure.
- ADHAP (Aide à Domicile, Hygiène et Assistance aux Personnes): Major French home care services network with national coverage. Comparable offering to Click&Care's core service but operates as a traditional agency rather than a digital marketplace.
- Avec: National French home care and personal services network. Overlaps with Click&Care's elderly and dependent care segments through agency-based delivery.
Direct peers
- Alenvi: France-based home care platform with both consumer and B2B offerings for elderly care, blending a digital model with employed caregivers — directly comparable to Click&Care's dual Mandataire / Libérale approach.
- Ouihelp: French digital marketplace for home care services connecting seniors and families with vetted caregivers. Closest direct competitor to Click&Care's consumer intermediation model in the same French market.
- Honor Technology: US-based home care platform combining a caregiver network with technology for matching, billing and care management. Closest US analogue to Click&Care's vetted caregiver marketplace approach.
Emerging players
- Papa: US platform connecting families with non-medical in-home support for seniors. Partial overlap with Click&Care's companionship and daily living assistance use cases in a different geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Click&Care social profiles
Digital presenceClick&Care compliance and trust
Trust signalCompliance3 records
Click&Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Click&Care leadership team
Management profileNumber of profiles
Profiles1 record
Click&Care funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Click&Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Click&Care
What does Click&Care do?
Click&Care operates a digital marketplace that connects families in France with qualified, vetted home care professionals including caregivers, nurses, and nursing assistants. The platform supports two service models—Mandataire (where Click&Care handles employer obligations) and Formule Libérale (where families employ the caregiver directly)—and pairs online matching with administrative handling such as contracts, CESU declarations, and payroll. Companion mobile apps for beneficiaries and caregivers enable hour validation, communication, and service management.
Is Click&Care a public or private company?
Click&Care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Click&Care founded?
Click&Care was founded in 2016. It employs 1 to 10 people.
Where is Click&Care based?
Click&Care is headquartered in Paris, France, in the Europe region.
How does Click&Care make money?
Two revenue lines are on record. Platform Commission/Intermediation Fees are the primary driver. The others are management Fees.
Who are Click&Care's main competitors?
Broad incumbents on record are Bayshore HealthCare, Care.com, O2 Care Services, Petits-fils, ADHAP (Aide à Domicile, Hygiène et Assistance aux Personnes) and Avec. Direct peers are Alenvi, Ouihelp and Honor Technology. Papa is listed as an emerging player.
Does Click&Care have an API?
No public API is recorded for Click&Care.
What industry is Click&Care in?
Click&Care's product category is Home Care Services. Its primary akta.pro industry code is HLALALAH, Home Health & In-Home Care Referral Marketplaces, with a secondary code of BPAMAHAJ, Childcare & Eldercare Caregiving Platforms. Its NAICS code is 624120 and its SIC code is 8082.