Sapphire Health

What Sapphire Health does

Sapphire Health, founded in 2010 and headquartered in Indiana, Pennsylvania, is a wholly owned subsidiary of Diamond Pharmacy Services — the nation's largest correctional pharmacy provider — that develops cloud-based electronic health record (EHR) and electronic medication administration record (eMAR) software exclusively for correctional facilities, including county jails, prisons, and state departments of correction. The platform is built entirely in-house with no third-party components, organized around a modular architecture comprising 17 specialized workflows spanning intake processing, dental care, immunizations, lab/imaging orders, medication administration (MedPass) with barcode scanning and offline capability, withdrawal assessment (CIWA/CIWA-B/COWS), TB tracking, hotlist/watchlist management for high-risk patients, and custom form automation. The technology stack is certified against ONC, EPCS, SOC-2, and HIPAA requirements, and integrates bi-directionally with Surescripts (E-Prescribing since 2023; Medication History for Reconciliation since 2026), Medi-Span for clinical screening, JMS/OMS offender management systems, laboratories, state vaccine registries, and local health networks, with a stated 99.99% uptime SLA backed by clustered servers and disaster recovery infrastructure.

Sapphire operates a direct enterprise field sales motion with no channel partners or resellers, acquiring customers primarily through presence at the NCCHC, ACA, AJA, and CTA trade conferences and inbound demo requests via its website. The company serves over 400 correctional facilities across 36+ US states and territories with 31,000+ active users managing 250,000+ active patients, segmented into two implementation paths: Quick Install (out-of-the-box with pre-built forms for small county jails) and Customized Install (fully tailored EHR mirroring facility-specific workflows with digitized forms, triggers, and tasks for large state DOCs). Revenue is generated through recurring monthly maintenance subscriptions for platform access and updates, one-time implementation and training fees, recurring interface fees for external system integrations, and pay-as-you-go charges for custom programming, with quote-based pricing not publicly disclosed. Customer relationships are long-tenured (16+ years), supported by a small organization (11–50 employees) whose fully in-house model emphasizes 24/7/365 support, automatic monthly software updates at no incremental cost, and a management team led by Mark Wright (Director of Operations), Geff Caruso (Lead Architect), Nikki Tuskey (Sales and Implementation Lead), and Cathleen Zilner (Director of Business Development, hired 2026).

Name

Sapphire Health

Legal name

SapphireHealth

Website

https://sapphire-health.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Sapphire Health, a subsidiary of Diamond Pharmacy Services, develops cloud-based EHR and eMAR software exclusively for U.S. correctional facilities, serving 400+ jails, prisons, and state departments of correction across 36+ states with a modular, corrections-specific platform.

Ownership category

akta.pro rank

Product category

Correctional Healthcare Software (Electronic Health Records)

NAICS

Professional, Scientific, and Technical Services (54), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Health Services (8000)

akta.pro primary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

akta.pro secondary industry

Clinical Forms, Templates & Digital Consent (eSignature) (HLACAAAJ)

Keywords

• Correctional EHR software
• Electronic health records
• Medication administration records
• Correctional healthcare software
• Inmate health management

Headquarters

HQ city

Indiana

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Recurring License Subscription: Monthly maintenance fee for ongoing access to the Sapphire EHR platform. Includes automatic monthly software updates, typically released first Tuesday of each month.
2. Implementation and Training: One-time implementation and training fee for initial deployment, with training including in-person sessions, webinars, training videos, and sandbox environment
3. Additional Interfaces: Additional fees for custom interfaces with laboratories, pharmacies, JMS/OMS systems, and other external systems beyond standard integrations
4. Custom Programming: Additional fees for custom programming requests beyond standard functionality, including custom forms, reports, and feature development

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Sapphire Health develops and sells Sapphire EHR, a cloud-based electronic health record platform purpose-built for correctional facilities, with an integrated electronic medication administration record (eMAR) and a modular suite covering intake, dental, TB, withdrawal, immunizations, labs/imaging, MedPass medication administration, order entry, reporting, and other corrections-specific workflows. The company offers two implementation options (Quick Install and Customized Install) and sells recurring software licenses, one-time implementation and training, and additional interfaces and custom programming services.

Product overview

Sapphire Health offers a unified cloud-based platform-plus-modules architecture centered on Sapphire EHR and Sapphire eMAR. Sapphire EHR is the core electronic health record with eMAR integrated for medication administration. The platform includes 17 specialized modules covering the complete correctional healthcare workflow: Consultations, Dental Module, Documents, Forms, Hotlist/Watchlist, Immunizations, Intake Process, Labs/Imaging Results, MedPass, Messaging, Order Entry, Reporting, Special Needs & Restrictions, Tasks/Appointments, TB, and Withdrawal. Two implementation options serve different facility needs: Quick Install (QI) provides an out-of-the-box solution with pre-built forms for small facilities, while Customized Install (CI) fully tailors the EHR to mirror existing facility workflows with digitized custom forms. The platform is HIPAA-compliant, ONC Certified, EPCS-Certified, and SOC-2 compliant, serving over 400 correctional facilities with 31,000+ active users managing 250,000 patients.

Differentiator

Problem solved

Functional benefit

Brands

• Sapphire QI: Quick Install - Sapphire's out-of-the-box EHR solution with corrections-ready forms and actions, designed for small county jails and small correctional facilities.
• Sapphire CI
• Sapphire HI

Products and services

• Sapphire EHR Cloud-based electronic health record platform designed specifically for correctional facilities (jails, prisons, and departments of correction), providing comprehensive patient documentation from intake to discharge with corrections-specific modules for TB tracking, withdrawal assessment, dental, immunizations, lab/imaging, and compliance reporting.
• Sapphire eMAR Electronic medication administration record integrated within the Sapphire EHR platform for recording medication, vital sign, and treatment administrations at the point of care, with offline capability and barcode scanning to reduce medication errors.

Quantifiable outcome

• 99.99% uptime guarantee with secured backup and clustered servers
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• SurescriptscoreTechnology or Integration · 25 March 2026Sapphire Health achieved Surescripts Medication History for Reconciliation certification for its v2026 software, enabling integration of patient medication history directly into the Sapphire workflow. The certification draws data from pharmacies and pharmacy benefit managers (PBMs), providing accurate prescription history information to care providers within Sapphire's platform. This follows Surescripts E-Prescribing certification achieved in 2023, joining the nationwide Surescripts Network Alliance of pharmacies, clinics, and PBMs.
• Diamond Pharmacy ServicesflagshipOthersDiamond Pharmacy Services is the parent company of Sapphire Health, which operates as a wholly owned subsidiary. Diamond Pharmacy Services is the nation's largest correctional pharmacy provider, providing Sapphire with nearly four decades of correctional pharmacy management expertise that informs product development and ensures corrections-specific functionality.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• eClinicalWorks: eClinicalWorks is a large ambulatory EHR vendor with deployments in correctional and detention settings. While not corrections-native like Sapphire, it competes for the same government and ambulatory contracts and offers a far broader feature portfolio.
• MEDITECH: MEDITECH is a long-standing hospital and ambulatory EHR vendor used by some state correctional hospital systems. While its primary focus is acute care, it occasionally displaces corrections-specialty vendors like Sapphire in state-wide contracts that bundle hospital and detention EHR.
• NextGen Healthcare: NextGen Healthcare is an established ambulatory EHR vendor that occasionally extends into corrections and government health settings. Competes with Sapphire for broader ambulatory and government deals though without Sapphire's deep corrections-specific workflow library.
• Harris Healthcare (Constellation Software): Harris Healthcare, a division of Constellation Software, sells clinical and correctional IT solutions including EHR-adjacent products for correctional and behavioral health settings. Broader portfolio than Sapphire but with overlapping corrections capabilities and significantly greater scale.

Direct peers

• Tiger Correctional Services: Tiger Correctional Services provides healthcare and pharmacy services to correctional facilities and operates an EHR platform tailored to corrections workflows. Direct competitor to Sapphire in serving county jails and state DOCs with bundled software-plus-services offerings.
• CorrectCare (KEPRO): CorrectCare Integrated Health Solutions provides offender healthcare management software and services, including EHR/EMR functionality for correctional facilities. Targets the same customer base as Sapphire with corrections-specific clinical documentation.
• NaphCare / TechCare: NaphCare provides correctional healthcare services and developed TechCare, its own EHR for jails and prisons. Like Sapphire, it offers a corrections-specific platform and frequently operates as both provider and software vendor inside detention facilities.
• CorEMR: CorEMR is an electronic medical record platform built specifically for correctional and detention healthcare, serving jails, prisons, and juvenile facilities. It is the closest direct competitor to Sapphire Health, competing on the same corrections-specialized EHR niche with similar feature depth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights1 record

Customer concentration

• LinkedInlinkedin.com/company/sapphirehealth

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sapphire Health