SENA
SENA Health is a US-based tech-enabled healthcare services company that combines contextual AI agents with clinically trained coordinators to deliver 24/7 patient access, scheduling, and care coordination for medical groups, health systems, and employers.
- Company typePrivate
- Founded-
- HeadquartersPhiladelphia, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What SENA does
SENA Health is a privately held, US-based tech-enabled healthcare services company that combines contextual AI agents with clinically trained coordinators to deliver 24/7 patient access, scheduling, triage, medication refills, and care navigation through its Access Command Center platform. The company's stated differentiator is an 'AI-first' architecture where AI handles the operational layer while clinical coordinators manage complex patient interactions, claimed to cut client front-office, back-office, and call center costs by an average of 50% while maintaining a 9.7 customer satisfaction score. The platform is SOC2 Type 2 certified annually and serves as the integration point across SENA's service portfolio, including the Heal at Home program for high-acuity care delivered in patients' homes, a Consulting line for partner workflow optimization, and the SENACare consumer sub-brand at senacare.com.
SENA sells exclusively through direct enterprise B2B motions into three healthcare segments: medical groups and physician practices seeking reduced call-center costs and improved scheduling, health systems and hospitals moving care into home settings to reduce readmissions and inpatient spend, and employers wanting simplified employee benefits navigation. The go-to-market is consultative, with the company studying partner workflows prior to deployment, and uses demo requests as the primary acquisition channel. Marketing is built around a blog, social channels (Facebook, Twitter, LinkedIn, YouTube), email newsletters, and case studies.
The business model is quote-based subscription with annual billing cycles; no public pricing tiers, no self-serve or channel distribution, and no disclosed revenue, funding, or headcount figures. Seven enterprise partners are publicly named (Samaritan, Redefine Health, Care2U, Inspira Health Network, Cooper University Health Care, PHC of Pinellas Healthcare Florida, and Mind247), spanning primary care groups, regional and academic health systems, mental health providers, and Florida-based community providers. The company has not disclosed acquisitions, leadership changes, or external investors.
SENA firmographics
Firmographics- Name
- SENA
- Legal name
- SENA Health
- Website
- https://senallc.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- SENA Health is a US-based tech-enabled healthcare services company that combines contextual AI agents with clinically trained coordinators to deliver 24/7 patient access, scheduling, and care coordination for medical groups, health systems, and employers.
- Ownership category
- akta.pro rank
SENA industry classification
Industry- Product category
- Healthcare Access and Care Coordination Services
- NAICS
- Home Health Care Services (621610), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Health Services (8000), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)
- akta.pro secondary industries
- Employer/Member Engagement Platforms for Provider-Sponsored Plans (HLACAEAM), Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where SENA is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SENA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Healthcare Access Services: SENA provides tech-enabled clinical command center services to healthcare organizations (medical groups, health systems, employers). The company charges for access and coordination services, with clients reporting 50% cost reductions in front office, back office, and call center operations after switching.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on organization size and service scope |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
SENA product offering
Product offeringCore offering
SENA Health operates a tech-empowered clinical command center that combines proprietary AI agents with clinically trained human coordinators to deliver 24/7 healthcare access, appointment scheduling, prescription refills, care coordination, and post-discharge support. The company sells this subscription-based service to medical groups, health systems, and self-insured employers to extend their clinical capacity.
Product overview
SENA Health operates as a tech-enabled healthcare services company offering a unified platform centered on its Access Command Center, which combines AI agents with human clinical coordinators to power 24/7 patient access across scheduling, navigation, and care coordination. The product portfolio spans the core Access Command Center platform alongside complementary service lines including the Heal at Home program (hospital-level care at home), Consulting services for partner optimization, and the SENACare consumer sub-brand. The architecture combines intelligent automation with human empathy, positioning AI as the operational layer while skilled coordinators handle complex healthcare interactions.
Differentiator
Problem solved
Functional benefit
Brands
- SENACare: Consumer-facing healthcare access platform accessible at senacare.com
Products and services
- Access Command Center
Quantifiable outcome
- 50% cost reduction in front office, back office, and call center operations
- +1 more outcomes
Companies that use SENA
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
SENA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
SENA partnerships and signals
Strategic signalScale indicators2 records
Recent moves5 records
Expansion highlights5 records
SENA competitors and assessment
Company assessmentDirect peers
- Commure: Commure builds AI-driven healthcare workforce and clinical operations tools that help medical groups and health systems streamline administrative and clinical workflows. It is a direct competitor to SENA's AI+Human Access Command Center, serving the same enterprise buyer with AI-augmented staff augmentation.
- Upfront Healthcare: Upfront Healthcare provides a patient activation and engagement platform that optimizes scheduling, intake, and care navigation for large provider organizations. It directly competes with SENA's Access Command Center for medical-group and health-system contracts.
- Caregility: Caregility delivers virtual care and care coordination infrastructure, including clinical workflow and telehealth tools, for health systems. Its focus on coordinated hospital and home-based virtual care makes it adjacent yet comparable to SENA's High Acuity Care Coordination (Heal at Home) capability.
- Notable: Notable offers AI-powered patient intake, scheduling, and check-in automation for health systems and medical groups. It competes head-on with SENA's patient access and digital front-door capabilities within the Access Command Center.
- Memora Health: Memora Health provides an AI-enabled care coordination platform that automates patient outreach, navigation, and follow-up for provider organizations. It directly competes with SENA's Access Command Center on intelligent patient navigation and longitudinal care coordination for medical groups and health systems.
- Anterior: Anterior applies AI to clinical and administrative workflows for payers and providers, including prior authorization and care operations automation. While more clinically oriented than SENA, it competes for the same enterprise AI+clinical-coordinator wedge inside large healthcare organizations.
- Artera (formerly WELL Health): Artera is a patient engagement platform used by thousands of providers to unify messaging, scheduling, and care reminders. It is highly comparable to SENA's scheduling, intake, and digital front-door functionality within the Access Command Center, serving the same medical-group buyer.
- Conversa Health: Conversa Health delivers automated patient engagement and virtual care navigation via AI chat across the care continuum. It mirrors SENA's 24/7 patient access and care coordination offering for health systems and provider groups.
Emerging players
- Sesame: Sesame is a consumer-facing healthcare marketplace that simplifies access to care and benefits navigation, with growing employer and provider integrations. It targets a similar employer benefits navigation pain point as SENA's employer-focused Proactive Care Navigation offering, though delivered via marketplace rather than AI+human coordination.
Broad incumbents
- Babylon Health: Babylon Health is a broader AI-driven healthcare navigation and virtual care incumbent offering triage, navigation, and clinician-supported services. It overlaps with SENA's 24/7 access and care navigation proposition, though Babylon operates at significantly larger scale and global footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
SENA social profiles
Digital presenceSENA compliance and trust
Trust signalCompliance1 record
SENA financial estimates
Financial estimateRevenue estimate
Valuation estimate
SENA leadership team
Management profileNumber of profiles
SENA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SENA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SENA
What does SENA do?
SENA Health operates a tech-empowered clinical command center that combines proprietary AI agents with clinically trained human coordinators to deliver 24/7 healthcare access, appointment scheduling, prescription refills, care coordination, and post-discharge support. The company sells this subscription-based service to medical groups, health systems, and self-insured employers to extend their clinical capacity.
Is SENA a public or private company?
SENA is a private company. It is classified as unknown and is currently operating.
When was SENA founded?
SENA was founded in -1. It employs 1 to 10 people.
Where is SENA based?
SENA is headquartered in Philadelphia, United States, in the North America region.
How does SENA make money?
One revenue line is on record: healthcare Access Services.
Who are SENA's main competitors?
Direct peers on record are Commure, Upfront Healthcare, Caregility, Notable, Memora Health, Anterior, Artera (formerly WELL Health) and Conversa Health. Sesame is listed as an emerging player. Babylon Health is listed as a broad incumbent.
Does SENA have an API?
No public API is recorded for SENA.
What industry is SENA in?
SENA's product category is Healthcare Access and Care Coordination Services. Its primary akta.pro industry code is HLACAEAO, Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach), with a secondary code of HLACAEAM, Employer/Member Engagement Platforms for Provider-Sponsored Plans. Its NAICS code is 621610 and its SIC code is 8000.