What Artera does

Artera is a healthcare AI SaaS company that provides an agentic patient communication platform, Artera Harmony, deployed across 1,000+ healthcare organizations including health systems and large IDNs, 280+ Federally Qualified Health Centers, specialty practices across 14 clinical areas, and federal agencies such as the VA, DoD, and Indian Health Service. The platform coordinates AI agents across voice, SMS/RCS, email, and web channels — supporting 30+ languages and 10,000+ voice options — to autonomously handle appointment scheduling, intake, referrals, billing and payments, and care gap closure, with staff retaining full context via a unified inbox and analytics console.

Artera's core technology is an agentic platform tightly integrated with major EHR systems (Epic, Oracle Health, MEDITECH, athenahealth, eClinicalWorks, NextGen, Greenway, ModMed, AdvancedMD, NetSmart, Veradigm) via API, FHIR, HL7v2, and SFTP. AI quality is anchored by a proprietary dataset of more than 20 billion patient interactions accumulated over 11+ years, supporting patient memory across conversations, self-improvement systems, and collective intelligence across the customer base. The company is also the white-labeled patient communications solution embedded within Oracle Health and MEDITECH Expanse Patient Connect (the latter deployed across MEDITECH's hospital base in 23 countries). A distinctive operational layer, AI Service Squads, deploys 100+ dedicated builders organized by provider segment to construct custom agentic solutions per customer.

Artera generates revenue primarily through usage-based SaaS subscriptions bundled with AI Service Squad implementation and ongoing optimization, with annual contract cadences and quote-based enterprise pricing for large health systems and federal agencies. Federal deployments are enabled by FedRAMP High certification hosted on AWS GovCloud and a GSA Multiple Award Schedule Contract. The company reached $100M+ in Contracted Annual Recurring Revenue by end of 2025, was named #1 Best in KLAS for Patient Communications in 2026 (score 89.8), and closed a $65 million growth investment led by Lead Edge Capital in December 2025 to scale sales and distribution of AI agent solutions. The company maintains SOC 2 Type 2, HITRUST, HIPAA, TCPA, and ISO 27001/27701/27017/27018 compliance certifications in addition to FedRAMP High.

Name

Artera

Legal name

Artera

Website

https://artera.io

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Artera provides AI-powered patient communication SaaS via its Artera Harmony agentic platform, serving 1,000+ healthcare organizations — including health systems, 280+ FQHCs, specialty practices, and federal agencies — with omnichannel AI agents for scheduling, intake, referrals, billing, and care gap closure.

Ownership category

akta.pro rank

Product category

Healthcare Patient Communication Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

API Management & Developer Portals for Health Data (HLACABAD)

Keywords

• Healthcare patient communication
• Agentic AI platform
• EHR integration software
• Patient engagement solutions
• Healthcare workflow automation

Headquarters

HQ city

Santa Barbara

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Agentic Platform: Artera generates revenue primarily through SaaS subscriptions to its Artera Harmony agentic platform, with pricing based on utilization (usage-based) rather than fixed platform fees, making it accessible to smaller healthcare organizations including FQHCs. The AI Services Model bundles platform access with dedicated AI Service Squad support for custom build-out and ongoing optimization. Customers include over 1,000 healthcare organizations across specialties, FQHCs, health systems, and federal agencies.
2. Usage-Based AI Agent Pricing: Artera's pricing model is explicitly described as utilization-based (usage-based), where healthcare organizations pay based on AI agent usage rather than fixed platform fees. This model is designed to make the technology accessible to smaller organizations such as FQHCs and specialty practices, with the ability to scale up as AI agent deployment expands.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Artera provides an agentic AI-powered patient communication platform (Artera Harmony) that enables healthcare organizations to interact with patients across voice, SMS, email, and web channels. The platform integrates with major EHR systems (Epic, Oracle Health, MEDITECH, athenahealth) to automate scheduling, intake, referrals, payments, and care gap closure. Dedicated AI Service Squads build and maintain custom AI agents per customer, and a FedRAMP High-certified Federal Edition supports government deployments.

Product overview

Artera is a healthcare AI company offering an agentic patient communication platform with a services model. The core product is the Artera Harmony Platform, which coordinates AI agents across omnichannel patient communications (voice, text, email) and integrates with major EHR systems. The platform is backed by dedicated AI Service Squads - human teams that build custom solutions for each healthcare organization's workflows. Key AI agent modules include Scheduling Agent, Intake Agent, Referral Management Agent, Billing & Payments Agent, and Care Gap Closure Agent. The company also offers specialty-specific solutions for FQHCs, health systems, and federal agencies (via Artera Government Solutions / Artera Harmony Federal Edition). Additional products include Staff AI Co-Pilot and Insights AI Co-Pilot for workflow optimization, plus the ArteraAI Prostate Test for oncology decision support. The platform supports 1,000+ healthcare organizations and processes 2 billion+ patient interactions annually.

Differentiator

Problem solved

Functional benefit

Brands

• Artera Harmony: Agentic platform powering patient communications across phone, text, and notifications
• AI Service Squads
• Artera Marketplace

Products and services

• Artera Harmony Platform Agentic AI patient communication platform that automates scheduling, intake, referrals, billing/payments, and care gap closure across voice, SMS, email, and web; integrates with Epic, Oracle Health, MEDITECH, and athenahealth; designed for health systems, FQHCs, and federal agencies.
• AI Service Squads Dedicated teams of engineers and AI specialists that build, deploy, and continuously optimize custom AI agents and workflows on the Harmony platform for each healthcare customer.
• Artera Harmony Federal Edition FedRAMP High-authorized edition of the Artera Harmony platform hosted in AWS GovCloud, tailored for federal healthcare agencies and their patient communication requirements.
• Artera Government Solutions Dedicated government division offering the Harmony Federal Edition, GSA Schedule contracting, and tailored implementations for federal healthcare customers such as the VA, DoD, and IHS.
• Staff AI Co-Pilot AI co-pilot solution that helps healthcare administrative staff handle patient inquiries, scheduling, and workflow tasks via conversational AI on top of the Harmony platform.
• Insights AI Co-Pilot AI co-pilot that delivers data-driven insights and decision support across patient communication, engagement, and operational metrics on the Harmony platform.
• Artera Virtual Agent Solutions Suite of AI virtual agents that handle patient interactions and staff tasks across voice, SMS, email, and web within the Harmony platform.

Quantifiable outcome

• Reduces no-show rates by up to 50% (Signature Medical Group), 32% (Central Florida Health Care), 23.5% (TrueCare), 31% (Jane Pauley Community Health Center)
• +13 more outcomes

Named customers24 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration43 records

AI capability10 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• First Databank (FDB)coreTechnology or Integration · 31 March 2026FDB and Artera announced that Artera adopted the FDB MedProof MCP framework — an AI-native, open-source standard protocol for AI-driven medication decision support and patient workflows. Artera is an early adopter of this framework, enabling its AI agents to handle medication-related patient inquiries with standardized, safe medication knowledge. The collaboration positions Artera at the forefront of agentic medication workflows in healthcare.
• Gozio HealthminorStrategic or Co-development Partner · 20 February 2026Artera and Gozio partnered to improve patient experience and unify patient messaging across health systems. Prisma Health integrated both Artera and Gozio to enhance patient engagement and navigation, resulting in $8M+ in recovered revenue. The partnership combines Artera's patient communication platform with Gozio's healthcare-specific location and navigation platform.
• WebMD Provider ServicesminorStrategic or Co-development PartnerWebMD Provider Services partners with Artera to deliver relevant, point-in-care health education to patients through Artera's communication platform, closing gaps in patient education based on the patient's care journey stage.
• Oracle Health (formerly Cerner)coreTechnology or IntegrationArtera is the white-labeled patient communications solution embedded within Oracle Health (Cerner), deployed across Oracle Health's hospital and health system customer base. The integration enables bidirectional data flow between Artera Harmony and Oracle Health EHR systems for real-time clinical and administrative communication.
• MEDITECHcoreTechnology or IntegrationArtera powers MEDITECH Expanse Patient Connect — MEDITECH's fully integrated communication hub. This white-label partnership makes Artera the exclusive conversational SMS messaging solution within MEDITECH's MyHealth patient portal, deployed across MEDITECH's hospital customer base globally (23 countries).
• EpiccoreTechnology or IntegrationArtera integrates bidirectionally with Epic's EHR via API and FHIR, enabling real-time patient data sync, appointment status updates, care gap identification, and clinical flag triggers within the Artera Harmony platform for Epic customers.
• athenahealthcoreTechnology or IntegrationArtera integrates bidirectionally with athenahealth's EHR and practice management systems via API and FHIR, enabling automated patient communication workflows tied to athenahealth's clinical and administrative data.

Scale indicators15 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Luma Health: Direct competitor offering a patient engagement platform covering scheduling, reminders, intake, referrals, and two-way texting across health systems, FQHCs, and specialty practices, overlapping closely with Artera Harmony's core modules and target buyers.
• CipherHealth: Patient outreach and rounding platform used by health systems for post-discharge follow-up, care transitions, and patient experience, competing directly with Artera's post-discharge and care gap closure AI agents.
• Relatient: Patient engagement vendor focused on appointment reminders, self-scheduling, broadcast messaging, and patient intake for ambulatory practices and health systems, overlapping with Artera's scheduling and intake agents.
• Klara: Patient messaging and communication platform serving specialty practices and health systems with two-way texting, scheduling, and patient intake workflows, comparable in mid-market segment positioning to Artera.

Emerging players

• TigerConnect: Clinical communication platform extending into patient-facing messaging and scheduling, increasingly competing with Artera in care team-to-patient workflows for health systems and specialty practices.
• Olive AI: Healthcare automation AI company targeting administrative workflows including prior authorization, eligibility, and revenue cycle, representing an emerging adjacent competitor to Artera's expanding automation footprint.

Broad incumbents

• Nuance Communications (Microsoft): Microsoft-owned ambient clinical documentation and patient engagement AI vendor leveraging Azure-scale infrastructure and existing EHR relationships, representing a broad incumbent threat to Artera's voice AI agents in healthcare.
• Salesforce Health Cloud: Enterprise CRM platform with healthcare-specific patient engagement, marketing automation, and care coordination capabilities, competing with Artera for large IDN and payer-provider communication budgets.
• Tebra (PatientPop): Practice management and patient engagement suite for independent practices and specialty groups, competing with Artera for the mid-market and specialty practice scheduling and communication wallet share.
• Veradigm (formerly Allscripts): EHR and practice management vendor with embedded patient communication and engagement tools; competes both as an integration partner and as a potential in-house alternative to Artera's communication layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/artera_io
• YouTubeyoutube.com/channel/UCGJIfOcMdmMb9M-IYIRUZUA
• LinkedInlinkedin.com/company/artera-io
• Instagraminstagram.com/artera_io

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries2 records

Funding overview

Funding rounds8 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Artera