NorthStar Care Community

What NorthStar Care Community does

NorthStar Care Community is a Michigan-based non-profit organization formed in 2016 through the combination of three legacy hospice providers — Arbor Hospice, Centrica Care Navigators, and Hospice of Michigan — with operational roots tracing back to 1980. It delivers hospice, palliative, and pediatric (Anchors program) care to patients and families across Michigan, supplemented by bereavement services, while operating NorthStar Solutions Group nationally as a consulting and triage services arm for other hospice providers.

The organization's core product surface comprises direct patient care services (routine and specialized hospice, palliative care, and pediatric hospice via the Anchors program) and a B2B services line through NorthStar Solutions Group that packages operational, triage, and consulting capabilities for external hospice operators. NorthStar LINC is the organization's proprietary technology platform, intended to support care coordination and communication across clinical and operational workflows.

Revenue is generated primarily through Medicare, Medicaid, and private insurance reimbursement for clinical services delivered to patients across Michigan, supplemented by philanthropic donations (consistent with its non-profit status) and fee-for-service revenue from NorthStar Solutions Group engagements outside Michigan. The organization employs 1,001–5,000 staff and is led by a tenured executive team with 150+ combined years of hospice and palliative care experience, with leadership refreshed in 2024.

Name

NorthStar Care Community

Legal name

NorthStar Care Community

Website

https://northstarcarecommunity.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

NorthStar Care Community is a Michigan-based non-profit formed in 2016 from three legacy hospice providers, delivering hospice, palliative, and pediatric care across Michigan and offering nationwide consulting and triage services through NorthStar Solutions Group.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Nursing Care Facilities (Skilled Nursing Facilities) (62311)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF), Hospital-Based Palliative Care (Inpatient Consult Services) (HLADAHAG)

Keywords

• Hospice care services
• Palliative care programs
• End-of-life care
• Home-based healthcare
• Nonprofit healthcare network

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Healthcare Reimbursement: Hospice and palliative care services are primarily reimbursed through Medicare, Medicaid, and most private insurance plans. Care is provided based on need, not ability to pay.
2. Donations and Philanthropy: As a community-based nonprofit, NorthStar Care Community relies on donations from individuals, corporations, and foundations to ensure care is available to anyone who needs it, particularly to support the Open Access mission.
3. NorthStar Solutions Group Services: Provides consulting, triage, technology, and other support services to other providers of palliative and hospice care across the nation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

NorthStar Care Community is a non-profit consortium providing hospice and palliative care to patients with serious illness, including symptom management, emotional and spiritual counseling, family caregiver education, and grief support, delivered primarily in patients' homes across Michigan. Through its NorthStar Solutions Group, it also sells consulting, 24/7 triage, and technology services to other hospice and palliative care providers nationwide.

Product overview

NorthStar Care Community is a non-profit organization comprising a collective of hospice and palliative care providers. The organization operates through its three founding members—Arbor Hospice, Centrica Care Navigators, and Hospice of Michigan—which provide hands-on hospice care across Michigan. The portfolio includes specialized programs such as NorthStar Palliative Care and Jo Elyn Nyman Anchors Programs for Children, along with support services through NorthStar Solutions Group including Consulting, Triage, and Technology services. NorthStar LINC is an application enabling patient and caregiver access to support. Life's Big Moments is a storytelling initiative. The organization connects patients and families with personalized care, focusing on symptom management, emotional support, and end-of-life services, primarily delivered in patients' homes.

Differentiator

Problem solved

Functional benefit

Brands

• NorthStar Palliative Care: Quality-of-life specialists focused on complete patient needs, providing relief from symptoms and stress of potentially life-limiting illnesses.
• Jo Elyn Nyman Anchors Programs for Children
• NorthStar Solutions Group
• NorthStar Consulting
• NorthStar Triage
• NorthStar Technology
• Life's Big Moments

Products and services

• Arbor Hospice Hospice care provider serving the Greater Ann Arbor area, delivering hands-on end-of-life care as a founding member of the NorthStar Care Community collective.
• Centrica Care Navigators Hospice care provider serving Southwest Michigan, offering palliative and end-of-life care services as a founding member of NorthStar Care Community.
• Hospice of Michigan Hospice care provider serving 14 Michigan regions, providing comprehensive end-of-life care and support services as the largest founding member by geographic coverage of NorthStar Care Community.
• NorthStar Palliative Care Palliative care program focused on symptom relief and stress management for individuals with potentially life-limiting illnesses, available while patients continue to receive curative treatments.
• Jo Elyn Nyman Anchors Programs for Children Specialized program supporting children and families facing potentially life-limiting illness with emotional support and family-centered care services.
• NorthStar Consulting Consulting services for other palliative and hospice care providers nationwide, delivered through the NorthStar Solutions Group arm of NorthStar Care Community.
• NorthStar Triage 24/7 phone support and triage services providing urgent care coordination and clinical guidance for hospice patients, caregivers, and partner organizations.
• NorthStar Technology Technology solutions and services supporting NorthStar Care Community's operations and offered to partner hospice and palliative care organizations through NorthStar Solutions Group.
• NorthStar Pediatrics Pediatric-focused care services offered through NorthStar Solutions Group to support partner hospice and palliative care providers serving children and families.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core.

• Arbor HospicecoreStrategic or Co-development PartnerFounding member of NorthStar Care Community, providing hands-on hospice and palliative care services serving the Greater Ann Arbor area. One of three anchor organizations combining 45 years of expertise.
• Centrica Care NavigatorscoreStrategic or Co-development PartnerFounding member of NorthStar Care Community, providing hands-on hospice and palliative care services serving Southwest Michigan. Contributes to the collective knowledge and best practices of the consortium.
• Hospice of MichigancoreStrategic or Co-development PartnerFounding member of NorthStar Care Community, providing hands-on hospice and palliative care services across 14 Michigan regions. Largest founding member by geographic coverage.
• NorthStar Solutions GroupcoreStrategic or Co-development PartnerProvides support services including consulting, triage, technology, and palliative care programs to other providers of hospice and palliative care across the nation. Includes NorthStar Consulting, NorthStar Triage, NorthStar Technology, NorthStar Palliative Care, NorthStar Pediatrics, and Jo Elyn Nyman Anchors Programs for Children.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Enhabit Hospice: Spun off from Encompass Health, Enhabit operates a national hospice and home health platform serving patients in 30+ states. Comparable as a multi-state home-based hospice and palliative provider.
• Amedisys Hospice: Operates one of the largest home health and hospice networks in the U.S., with a dedicated hospice division serving patients across the country. Comparable as a multi-state hospice provider and home-based care competitor.
• VITAS Healthcare (CHEMED Corporation): Largest hospice provider in the United States, operating across multiple states with comprehensive hospice and palliative services. Directly comparable as a major hospice care delivery competitor to NorthStar's hospice member organizations.
• LHC Group (home health & hospice): Large home health, hospice, and home-based care provider with facilities across the U.S. Provides adjacent hospice services through partner agencies and competes for clinical talent and referral channels.

Direct peers

• Compassus: National network providing hospice, palliative, and home health services with both company-owned and joint-venture locations. Closely comparable in mission, multi-site hospice delivery, and clinical service breadth.
• Bristol Hospice: Multi-state hospice provider delivering hospice care, palliative care, and grief support across the U.S. Highly comparable in service mix, target population, and geographic expansion strategy.
• St. Croix Hospice: Regional hospice provider operating across the Upper Midwest and other states, offering hospice and palliative care services. Comparable to NorthStar as a hospice-focused organization with strong regional density.
• Gentiva Hospice: Large national hospice and palliative care provider offering home-based hospice services, grief support, and serious illness care — directly overlapping with NorthStar's hospice, palliative, and bereavement service portfolio.

Others

• National Hospice and Palliative Care Organization (NHPCO): Industry trade association representing hospice and palliative care providers nationally. Comparable as an ecosystem reference point for NorthStar's advocacy, standards, and best-practice leadership role in the nonprofit hospice sector.

Emerging players

• Three Oaks Hospice: Emerging hospice provider rapidly expanding across multiple states with a focus on clinical excellence and referral partnerships. Comparable as a growing hospice competitor that overlaps with NorthStar's clinical and operational positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/northstarcarecommunity
• LinkedInlinkedin.com/company/northstar-care-community

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NorthStar Care Community