Switch Maker

What Switch Maker does

Switch Maker is a privately-held digital transformation and IT services company headquartered in Ouagadougou, Burkina Faso, with wholly-owned subsidiaries in France, Côte d'Ivoire, Rwanda, Benin, and Burundi. The company delivers end-to-end digital services — strategy, design, custom software development, cloud infrastructure (AWS and Azure), managed operations, IT outsourcing and offshore development, and training — targeting government agencies, large enterprises, NGOs, and international development organizations across francophone West Africa and selected European and East African markets. Its core platform offering is a Digital Experience Platform (DXP) implementation capability marketed as enabling 1:1 customer, partner, and employee relationships, alongside conventional web and mobile application development, API and microservices architecture, and DevOps/CI-CD practices.

The business operates a project-based, custom-quote pricing model on multi-year engagements, with revenue derived primarily from professional-services fees (digital transformation consulting, application design and development, IT outsourcing and offshore development, training) and managed-services fees (cloud and operations support). Go-to-market is enterprise field sales reinforced by referrals from government clients and partnerships with international development agencies, supported by an organic digital presence on LinkedIn, Facebook, and Twitter. The disclosed customer base is heavily weighted toward Burkinabè government and regional public-sector entities (Gouvernement du Burkina Faso, Commune de Ouagadougou, SIG, UEMOA, APEX Burkina, FAIJ, ANPTIC) with a long tail of local enterprises across e-commerce, agriculture, education, healthcare, insurance, and employment. The firm is independently owned with no disclosed institutional investors, no funding rounds, no acquisitions, and no patents or formal certifications on record.

Name

Switch Maker

Legal name

Switch Maker

Website

https://switch-maker.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Switch Maker is a Burkina Faso–headquartered digital transformation consultancy with subsidiaries in five other countries, delivering DXP implementations, custom web/mobile development, cloud and managed-services operations, and IT outsourcing to government agencies, enterprises, NGOs, and development organizations across francophone West Africa, East Africa, and Europe.

Ownership category

akta.pro rank

Product category

Digital Transformation Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Workplace Migration & Refresh Programs (Win11/M365 migrations, device refresh/IMAC) (BPAEAIAL)

akta.pro secondary industry

Change Management & Transformation Consulting (BPAHAGAC)

Keywords

• Digital transformation services
• Software development
• IT outsourcing
• Cloud infrastructure services
• Web application development

Headquarters

HQ city

Ouagadougou

HQ country

Burkina Faso

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Digital Transformation Consulting: Strategy, diagnostic, design thinking, and technology choice services for digital transformation projects
2. Application Design and Development: Custom application development including web platforms, mobile apps, and digital portals
3. Cloud and Operations: Cloud infrastructure management, AWS/Azure operations, supervision, support, and maintenance services
4. IT Outsourcing and Offshore Development: Dedicated offshore IT development teams providing high-level technical skills at competitive costs
5. Training Services: Digital training programs and workshops for client teams (catalog available)

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Switch Maker is a digital transformation company that provides end-to-end IT services including digital strategy consulting, custom web and mobile application development, Digital Experience Platform (DXP) implementations, cloud infrastructure management on AWS and Azure, IT outsourcing, and offshore development for organizations undergoing digital modernization. The firm serves governments, enterprises, NGOs, and educational institutions across francophone West Africa and Europe. It also runs SM Lab & Co Academy, a training program that builds digital skills for professionals and students.

Product overview

Switch Maker is a digital services company offering a comprehensive portfolio centered on its Digital Experience Platform (DXP), which enables organizations to foster personalized 1:1 relationships with customers, partners, and employees. The company provides end-to-end services including digital transformation strategy and consulting, custom software development (web and mobile applications), cloud infrastructure management (AWS, Azure), and IT outsourcing solutions. The portfolio is complemented by SM Lab & Co Academy for training and skill development. The DXP serves as the core platform offering, supported by service lines for strategy, conception/design, realisation, and exploitation operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Experience Platform (DXP) Proprietary platform that enables organizations to design, deploy, and manage digital customer and citizen experience services, used as the foundation for client digital transformation projects.

Named customers21 records

Segments4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered minor.

• OrangeminorOthersReferences as a client using Switch Maker's digital services. Orange is a major telecommunications operator.
• GIZminorOthersGerman development agency referenced as a client for digital transformation projects.
• Air FranceminorOthersReferenced as a client using Switch Maker's digital services.
• EnabelminorOthersBelgian development agency working on projects in Burkina Faso, referenced as a client.
• ANPTICminorOthersNational Agency for Information Systems in Burkina Faso, referenced as a client.
• CarrefourminorOthersInternational retail chain referenced as a client.

Scale indicators2 records

Recent moves12 records

Expansion highlights6 records

Regional players

• Africa Practice: Africa-focused advisory and consulting firm with offices across the continent, including francophone West Africa. Comparable to Switch Maker in serving government, development organizations, and enterprises on strategic and digital initiatives, though primarily operating as a consultancy rather than implementation shop.
• DreamOval Limited: Ghanaian software development and IT services company providing custom solutions to enterprises and government across West Africa. Comparable to Switch Maker as a regional digital transformation firm targeting similar institutional clients, though focused on Anglophone markets.
• BBD (BlueSkyDigital): South African software development and digital transformation consultancy serving enterprise and government clients across Africa. Comparable to Switch Maker in offering custom software, cloud, and managed services, but operating in a different geography (Southern Africa) and at a larger scale.
• Co-Creation Hub (CcHUB): Nigerian innovation and digital transformation hub supporting governments, enterprises, and startups across Africa with technology solutions and capacity building. Comparable to Switch Maker as a digital transformation services provider, though focused on Anglophone Africa and broader technology ecosystem development.
• Sysnet Telecommunication and Technologies: IT services and consulting firm operating in Côte d'Ivoire and West Africa, providing digital transformation, software development, and managed services. Direct regional competitor to Switch Maker with overlapping target markets and service offerings in francophone West Africa.

Broad incumbents

• Thoughtworks: Global technology consultancy specializing in digital transformation, custom software development, and cloud services for enterprises and government. Comparable to Switch Maker in core service offerings, though operating at massive scale with global delivery centers and competing for similar enterprise and public-sector RFPs.
• Dalberg: Global consulting firm focused on development and emerging markets, with significant presence in West Africa and strong relationships with government, donor, and NGO clients. Comparable to Switch Maker in serving development organizations and African governments, though operating as a strategy consultancy rather than implementation firm.

Emerging players

• Andela: Africa-focused tech talent outsourcing platform that connects companies across the continent — including West Africa — with software engineers. Comparable to Switch Maker's offshore development and IT outsourcing model, though Andela operates at significantly larger scale and with global brand recognition.
• TEK Experts: Africa-based IT services and outsourcing company providing software development, cloud services, and technical support to global clients. Comparable to Switch Maker's offshore development and managed services model, though focusing on Israeli and European client markets.
• Outsource Africa: Africa-focused IT outsourcing and software development firm serving international clients from African delivery centers. Comparable to Switch Maker's offshore development and digital services offering, with similar cost-arbitrage value proposition targeting European and global clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/maker_switch
• Facebookfacebook.com/switch.maker.agency
• LinkedInlinkedin.com/company/switch-maker

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Switch Maker