OPEN.satisfaction
OPEN.satisfaction is a Dutch Enterprise Content Management specialist serving government organizations with Alfresco-based document management, case-centric working, and digital archiving solutions tailored to Dutch Archiefwet, NEN 2082, and Common Ground compliance requirements.
- Company typePrivate
- Founded2010
- HeadquartersAmersfoort, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What OPEN.satisfaction does
OPEN.satisfaction B.V. is a Netherlands-based Enterprise Content Management (ECM) specialist founded in 2010 and headquartered in Amersfoort. The company operates as a subsidiary of the Open.nl Software Group and serves primarily Dutch government organizations — municipalities, intergovernmental bodies, ministries, regulatory organizations, and the Nationaal Archief. Its commercial focus is durable accessibility of digital information in compliance with the Archiefwet, AVG, NEN 2082 certification, zaakgericht werken (case-centric working), and emerging Common Ground / Wet open overheid (Woo) regulatory frameworks.
OPEN.satisfaction builds on the open-source Alfresco ECM platform and layers a proprietary OPEN.* module suite that covers the full document lifecycle: OPEN.post for digital mail handling, OPEN.email and OPEN.tms for Outlook and Microsoft Teams integration, OPEN.print for any-application archival print capture, OPEN.pdf for automatic PDF/A conversion on case closure, OPEN.archief for retention and destruction management, OPEN.dossier for advanced search, OPEN.edepot for certified digital preservation transfer (supporting MDTO and ToPX metadata), OPEN.publish for PLOOI publication, OPEN.crypt for secure email, OPEN.beheer for administration, OPEN.intranet for internal information sharing, plus the Samenwerkportaal — a SaaS collaboration portal built on Common Ground principles in partnership with Enable U. The firm positions Alfresco within the 5-layer Common Ground architecture as the Document Registratie Component (DRC). It also implements and supports third-party platforms, notably Kofax (Capture/KTM/KTA/VRS) for document scanning and intelligent capture.
The firm monetizes through a mix of recurring revenue (Alfresco subscriptions, OPEN.module subscriptions, SaaS/Samenwerkportaal, managed cloud hosting with 24x7x365 availability, and ongoing support contracts) and project-based services (implementation, migration, consulting, training — sold on multi-year contracts with direct sales engagement, no public pricing). Go-to-market is enterprise sales-led with strong event presence (annual OPEN.archiefdag at the Nationaal Archief, Alfresco DevCon/BeeCon sponsorships, LIVE! government IT events), distribution through key partners (notably PinkRoccade for iDocumenten/iBurgerzaken/iArchief and Enable U for Samenwerkportaal), and a reference book spanning at least 10 named government deployments including Gemeente Amersfoort, Zutphen, Westerkwartiergemeenten, Nunspeet, Ooststellingwerf, Omgevingsdienst Haaglanden, KNB, WerkSaam Westfriesland, Ministerie van Infrastructuur en Waterstaat, and Equalit.
OPEN.satisfaction firmographics
Firmographics- Name
- OPEN.satisfaction
- Legal name
- OPEN.satisfaction B.V.
- Website
- https://opensatisfaction.nl
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- OPEN.satisfaction is a Dutch Enterprise Content Management specialist serving government organizations with Alfresco-based document management, case-centric working, and digital archiving solutions tailored to Dutch Archiefwet, NEN 2082, and Common Ground compliance requirements.
- Ownership category
- akta.pro rank
OPEN.satisfaction industry classification
Industry- Product category
- Enterprise Content Management
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Enterprise Content Management (ECM) Suites (HDAEAGAB)
- akta.pro secondary industries
- Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD), Content Governance, Compliance, Retention & eDiscovery (HDAEAGAJ), Document Management Systems (DMS) (HDAEAGAA)
Keywords
Where OPEN.satisfaction is headquartered
LocationHeadquarters
- HQ city
- Amersfoort
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
OPEN.satisfaction business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Licenses and Subscriptions: Sale of Alfresco licenses combined with OPEN.suite and OPEN.module subscriptions. Includes cloud hosting (SaaS) options.
- Implementation and Consulting Services: Project-based implementation of ECM/DMS solutions, digital information management, case-centric working (zaakgericht werken), and digital archive management.
- Training Services: Certified training programs for OPEN.applicaties, Alfresco, and Kofax, delivered in-house or at customer location.
- Cloud Hosting: Managed cloud hosting services providing stable and secure environments for OPEN.applications, 24x7x365.
- Support Services: Second-line support desk for Alfresco, Kofax, and OPEN.products, delivered via support portal.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Contact sales for pricing — no public pricing disclosed |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
OPEN.satisfaction product offering
Product offeringCore offering
OPEN.satisfaction provides Enterprise Content Management (ECM) and Document Management System (DMS) solutions primarily for Dutch government organizations, built on the open-source Alfresco platform and supplemented with a proprietary suite of OPEN.modules covering the full document lifecycle — from digital mail intake (OPEN.post) and email archiving (OPEN.email) through case-centric processing (zaakgericht werken) to long-term digital preservation (OPEN.edepot) and PLOOI publication (OPEN.publish). The company delivers its software via licenses/subscriptions, supplemented by implementation, consulting, cloud hosting, training, and support services.
Product overview
OPEN.satisfaction is an Enterprise Content Management (ECM) solutions provider specializing in Dutch government organizations. The company offers a unified product portfolio built primarily on the Alfresco Open Source ECM platform, supplemented by a suite of proprietary OPEN modules (OPEN.suite). The OPEN modules include OPEN.post (digital mail management), OPEN.email (Outlook integration), OPEN.print (archiving via print), OPEN.publish (PLOOI publishing), OPEN.crypt (secure e-mail), OPEN.tms (Microsoft Teams integration), OPEN.pdf (PDF/A conversion), OPEN.archief (retention management), OPEN.dossier (search), OPEN.beheer (administration), OPEN.edepot (e-Depot transfer), OPEN.intranet (intranet), as well as the Samenwerkportaal (collaboration portal) and Common Ground framework. Services include implementation, consulting, hosting, training, and support for Alfresco, Kofax, and the OPEN product family.
Differentiator
Problem solved
Functional benefit
Brands
- OPEN.edepot: eDepot solution for storing and managing digital archives for permanent preservation.
- OPEN.samenwerkportaal
- OPEN.commonground
- OPEN.post
- OPEN.intranet
- OPEN.beheer
- OPEN.archief
- OPEN.pdf
- OPEN.dossier
- OPEN.publish
- OPEN.crypt
- OPEN.tms
- OPEN.email
- OPEN.print
Products and services
- OPEN.suite Comprehensive DMS/RMA (Document Management System / Records Management Application) solution built on Alfresco, combining document management with case handling, mail processing, and digital archiving. Pre-configured standard product for government organizations serving as the platform for all OPEN.modules.
- OPEN.edepot
Quantifiable outcome
- 85% automatic metadata recognition rate for scanned documents at WerkSaam Westfriesland
- +4 more outcomes
Companies that use OPEN.satisfaction
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
OPEN.satisfaction technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability2 records
Feature15 records
OPEN.satisfaction partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- KOOP (Kennis- en Exploitatiecentrum Officiële Overheidspublicaties)coreOPEN.satisfaction participated in the PLOOI Sandbox information session hosted by KOOP and was the first vendor to successfully pass the PLOOI sandbox test. KOOP is responsible for the Platform Open Overheidsinformatie (PLOOI) under the Ministry of Internal Affairs.
- Enable UcoreEnable U and OPEN.satisfaction formed a partnership to jointly connect government agencies through the Samenwerkportaal. The partnership combines Enable U's identity (2Secure Identify) and connection services (Connections as a Service) with OPEN.satisfaction's Samenwerkportaal, providing a complete solution for secure digital collaboration between government bodies and external parties. Implementation began at Equalit, an ICT collaboration for local governments.
- XilliocoreXillio (Content ETL Platform specialist) and OPEN.satisfaction entered a partnership to jointly offer an Alfresco connector for content migrations. The connector enables import and export of content (documents, users, comments, tags) from/to Alfresco, with enrichment, deduplication, and classification capabilities. ECM consultants of OPEN.satisfaction were trained by Xillio to use the Content ETL Platform.
- PinkRoccade Local GovernmentcorePinkRoccade and OPEN.satisfaction collaborate on government ECM implementations. PinkRoccade provides iDocumenten (DMS), iBurgerzaken, iZaaksuite, and iArchief, with OPEN.satisfaction providing implementation, integration, and OPEN.module expertise. Joint implementations at municipalities including Nunspeet, Westerkwartiergemeenten, and Amersfoort.
- EqualitcoreEqualit, an ICT collaboration for and by local governments, is the first implementation partner for the Samenwerkportaal co-developed by OPEN.satisfaction and Enable U. OPEN.satisfaction and Equalit present 'archiving by design according to Common Ground' at government IT events.
- Nationaal Archief (National Archives of the Netherlands)coreOPEN.satisfaction successfully tested OPEN.edepot with the Nationaal Archief eDepot. The National Archives hosts the annual OPEN.archiefdag event. OPEN.satisfaction is part of the Open.nl Software Group which is a Captain of History supporter of the Nationaal Archief, supporting exhibitions and education programs.
- Order Of The BeeminorOPEN.satisfaction is a sponsor of BeeCon (organized by Order Of The Bee), the largest global Alfresco event. OPEN.satisfaction participates as sponsor and speaker at this annual community conference.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
OPEN.satisfaction competitors and assessment
Company assessmentDirect peers
- Laserfiche: ECM/DMS vendor that sells process automation, document management, and records management solutions to public sector and government clients worldwide. Comparable product portfolio and customer segment to OPEN.satisfaction.
- M-Files: ECM/DMS vendor selling document and case management to organizations of similar size including public sector accounts. Competes head-to-head with OPEN.satisfaction's OPEN.suite for case-centric and document-centric deployments.
- DocuWare: Document management and workflow vendor with cloud and on-premises offerings for mid-sized organizations and government-adjacent accounts. Directly comparable to OPEN.satisfaction's document management, records management, and workflow focus.
- iManage: Document and email management vendor serving professional services, government, and regulated industries. Comparable in deploying domain-aware document workflows and integration-driven ECM for compliance-sensitive environments.
Broad incumbents
- OpenText: Global enterprise content management incumbent with Documentum and Extended ECM offerings. Competes for Dutch government ECM deals and overlaps with OPEN.satisfaction's content-services and records-management capabilities.
- Box: Cloud-native content management and collaboration platform that targets regulated industries including government. Overlaps with OPEN.satisfaction's content services and collaboration capabilities, particularly around Samenwerkportaal.
- Microsoft (SharePoint): Default document and records management platform inside Dutch government IT estates. ODH explicitly migrated off SharePoint, illustrating direct competitive overlap for content services, document management, and records management use cases.
- Hyland (Alfresco Software): Hyland acquired the Alfresco platform, the core technology OPEN.satisfaction builds upon. Comparable as the upstream platform owner with broader ECM portfolio (OnBase, Alfresco, Nuxeo) covering similar document/case-management use cases in government.
Others
- Kofax / Tungsten Automation: Document capture and intelligent automation vendor that OPEN.satisfaction implements and resells through its Kofax practice. Comparable as a capture/IDP partner ecosystem adjacent to ECM, with overlapping customer base in Dutch government.
Emerging players
- Hippo / Bloomreach (Bloomreach Content): Dutch-origin enterprise content and digital experience platform rooted in the Hippo CMS. Comparable as a Dutch-rooted ECM/content services player with overlap in CMS, intranet, and content delivery for government and regulated enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
OPEN.satisfaction social profiles
Digital presenceOPEN.satisfaction compliance and trust
Trust signalCompliance1 record
OPEN.satisfaction financial estimates
Financial estimateRevenue estimate
Valuation estimate
OPEN.satisfaction leadership team
Management profileNumber of profiles
Profiles1 record
OPEN.satisfaction funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OPEN.satisfaction M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OPEN.satisfaction
What does OPEN.satisfaction do?
OPEN.satisfaction provides Enterprise Content Management (ECM) and Document Management System (DMS) solutions primarily for Dutch government organizations, built on the open-source Alfresco platform and supplemented with a proprietary suite of OPEN.modules covering the full document lifecycle — from digital mail intake (OPEN.post) and email archiving (OPEN.email) through case-centric processing (zaakgericht werken) to long-term digital preservation (OPEN.edepot) and PLOOI publication (OPEN.publish). The company delivers its software via licenses/subscriptions, supplemented by implementation, consulting, cloud hosting, training, and support services.
Is OPEN.satisfaction a public or private company?
OPEN.satisfaction is a private company. It is classified as corporate owned and is currently operating.
When was OPEN.satisfaction founded?
OPEN.satisfaction was founded in 2010. It employs 11 to 50 people.
Where is OPEN.satisfaction based?
OPEN.satisfaction is headquartered in Amersfoort, Netherlands, in the Europe region.
How does OPEN.satisfaction make money?
Five revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are implementation and Consulting Services, training Services, cloud Hosting and support Services.
Who are OPEN.satisfaction's main competitors?
Direct peers on record are Laserfiche, M-Files, DocuWare and iManage. Broad incumbents are OpenText, Box, Microsoft (SharePoint) and Hyland (Alfresco Software). Kofax / Tungsten Automation is listed as an others. Hippo / Bloomreach (Bloomreach Content) is listed as an emerging player.
Does OPEN.satisfaction have an API?
No public API is recorded for OPEN.satisfaction.
What industry is OPEN.satisfaction in?
OPEN.satisfaction's product category is Enterprise Content Management. Its primary akta.pro industry code is HDAEAGAB, Enterprise Content Management (ECM) Suites, with a secondary code of HDAEAGAD, Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP). Its NAICS code is 5132 and its SIC code is 7372.