Aftercare
Aftercare provides AI-powered survey augmentation tools that generate intelligent follow-up questions, evaluate open-ended response quality, and automate thematic coding for market research teams and enterprise survey platform users via API and end-to-end platform.
- Company typePrivate
- Founded2024
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Aftercare does
Aftercare (legally Kontractify Inc., headquartered in Brooklyn, New York) provides an AI-powered survey augmentation platform that generates intelligent follow-up questions, evaluates open-ended response quality, and automates thematic coding for market research teams. The product is built on large language models (routed through Anthropic and OpenAI) and is offered both as a set of standalone APIs and as an end-to-end AI Survey Platform with a drag-and-drop workflow builder. The company distinguishes its data-quality offering through proprietary detection techniques including honeypot phrases readable by LLMs but not humans, keystroke-event bot detection, and demerit scoring across nonsense, off-topic, low-effort, duplicate, and LLM-generated response categories.
The go-to-market is hybrid: an API-first distribution layer plugs into incumbent enterprise survey platforms (Qualtrics, Forsta/Decipher, Alchemer, with Voxco and IntelliSurvey listed as coming soon), while a self-serve signup and freemium template library drives bottom-up adoption. Enterprise sales run through founder-led demo booking, supported by SOC 2 Type I and Type II compliance, Insights Association membership, and Y Combinator W24 credibility. Pricing is not publicly disclosed and is structured as freemium for self-serve users and quote-based annual subscriptions for enterprise deployments.
The company was founded in 2024 by Aidan Lee and Anand Nanduri and operates with 1-10 employees. It is privately held, backed by Y Combinator with specific funding amounts undisclosed, and has no subsidiaries, acquisitions, or public-market activity. The only publicly named customer is Radius Insights in market research, while several large technology and financial firms (Nextdoor, Palantir, Datadog, Affirm, Barclays, MongoDB, Microsoft) are cited as prior employers of the founding team rather than as customers.
Aftercare firmographics
Firmographics- Name
- Aftercare
- Legal name
- Kontractify Inc.
- Website
- https://getaftercare.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Aftercare provides AI-powered survey augmentation tools that generate intelligent follow-up questions, evaluate open-ended response quality, and automate thematic coding for market research teams and enterprise survey platform users via API and end-to-end platform.
- Ownership category
- akta.pro rank
Aftercare industry classification
Industry- Product category
- Survey Analytics Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Survey, Formative Assessment & Classroom Response (Quizzes/Polls) Tools (EDAFADAN)
Keywords
Where Aftercare is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Aftercare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- API Subscriptions: Aftercare API is offered as a suite of AI tools (Follow-up API, Data Quality API, AI Coding) that augment existing survey platforms. Revenue likely generated through API usage-based or subscription pricing for API access and usage.
- SaaS Platform Subscription: Full AI Survey Platform offered as end-to-end survey solution with workflow builder, AI response categorization, and AI follow-ups. Subscription-based access with tiered plans.
- Enterprise Contracts: Enterprise sales motion with demo booking suggests custom enterprise pricing for larger research teams and organizations requiring dedicated support and higher usage limits.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with templates and AI Survey Generator |
| Subscription | Annual | Enterprise pricing via demo/contact sales |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Aftercare product offering
Product offeringCore offering
Aftercare provides AI-powered tools that augment surveys by generating intelligent, adaptive follow-up questions that probe deeper into respondent answers, evaluating the quality of open-ended survey responses (flagging nonsense, off-topic, low-effort, duplicate, and LLM-generated content), and automatically coding open-ended responses into hierarchical categories. The offering is delivered both as an end-to-end AI Survey Platform and as a suite of REST APIs (Follow-up, Data Quality, Coding) that plug into existing enterprise survey platforms such as Qualtrics, Forsta, Alchemer, Voxco, and IntelliSurvey.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Survey Platform End-to-end AI-powered survey platform with a flexible workflow builder, drag-and-drop blocks, branching logic, AI response categorization, and intelligent follow-up questions that adapt to respondent answers. Targeted at research teams that want an end-to-end conversational survey experience rather than just API access.
- Enhanced AI Follow-up API REST API that generates intelligent follow-up questions to probe deeper into survey responses, supporting multi-turn conversational survey experiences with thread ID tracking. Targeted at research and product teams using existing survey platforms who want adaptive follow-ups.
- AI Follow-up API Lite Lightweight REST API for generating a single follow-up question based on initial survey responses, suitable for simpler integration scenarios where multi-turn conversations are not required.
- AI Data Quality API REST API that evaluates survey response quality by detecting nonsensical, off-topic, low-effort, LLM-generated, duplicate, and inconsistent responses, producing demerit scores across Responsiveness, Authenticity, and Composite modes. Used by research teams to screen large volumes of open-ended responses.
- AI Coding REST API that automatically generates code frames and categorizes open-ended survey responses into hierarchical categories, including AI Brand Coding for brand-specific analysis. Targeted at research teams seeking to replace manual qualitative coding workflows.
- AI Survey Generator AI-powered tool that generates complete surveys from brief descriptions of research goals, automatically creating logical question flows and reducing survey design time. Used as a top-of-funnel, no-login entry point to the Aftercare platform.
- AI Form Generator
Quantifiable outcome
- Save hours of analysis time through automated response categorization and summarization
- +1 more outcomes
Companies that use Aftercare
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles4 records
Aftercare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature6 records
Aftercare partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor, core and supporting.
- Potentia InsightminorPartner logo displayed on homepage indicating partnership or customer relationship with UK-based market research firm Potentia Insight.
- StartershubminorPartner logo displayed on homepage indicating partnership or affiliation with startup ecosystem organization Startershub.
- Forsta (Decipher)coreNative API integration with Forsta (formerly Decipher) survey platform. Detailed integration documentation provided including code snippets for follow-up questions and data quality evaluation. Strategic integration partner enabling joint customers to use Aftercare within Forsta workflows.
- QualtricscoreNative integration with Qualtrics survey platform using Web Service feature and JavaScript/LLoop & Merge for multiple follow-up questions. Comprehensive setup guides provided. One of the primary integration targets for enterprise deployments.
- AlchemercoreNative integration with Alchemer survey platform using JavaScript actions for follow-up questions and data quality evaluation. Full code examples provided for integration.
- IntelliSurveysupportingListed as supported platform on integrations overview page. Integration capabilities in development or partial implementation.
- VoxcosupportingListed as supported platform on integrations overview page with 'Coming soon' designation. Full integration not yet available.
- AnthropiccoreThird-party AI provider for language model processing. Survey data may be processed through Anthropic's Claude models for AI-powered features. Provider is SOC2 compliant and does not train on customer data.
- OpenAIcoreThird-party AI provider for language model processing. Survey data may be processed through OpenAI models for AI-powered features. Provider is SOC2 compliant and does not train on customer data.
- Amazon Web Services (AWS)supportingCloud infrastructure provider for Aftercare's platform hosting. Listed as subprocessor in privacy policy.
- StripesupportingPayment processor for subscription billing. Listed as subprocessor in privacy policy and accepted payment method in Terms of Service.
- PropelAuthsupportingAuthentication provider for user identity management and SSO. Listed as subprocessor in privacy policy.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Aftercare competitors and assessment
Company assessmentDirect peers
- IntelliSurvey: Survey platform built specifically for market-research professionals; an Aftercare integration partner. Targets the same insight-driven buyer and competes for share of survey workflow tooling in research organizations.
- Alchemer: Mid-market survey platform with native Aftercare integration; serves similar customer profiles (in-house research and CX teams). Alchemer's Pulse product and emerging AI features create direct overlap with Aftercare's core AI follow-up and coding capabilities.
- Forsta (Decipher): Enterprise survey platform with deep market-research DNA; Aftercare has a native integration with Forsta, and the two sell to the same research-team buyer. Forsta is investing in AI-augmented survey tooling that competes with Aftercare's follow-up and quality APIs.
- Voxco: Enterprise-grade survey platform focused on market research and customer experience; listed as an Aftercare integration partner. Competes for the same research-team spend with its own multi-mode survey tooling and emerging AI features.
Broad incumbents
- Qualtrics: Enterprise survey and experience management platform that is both Aftercare's largest integration partner and its most significant competitive threat. Qualtrics is rapidly adding native AI capabilities for survey follow-ups, text analytics, and response coding that overlap directly with Aftercare's product surface.
- SurveyMonkey: Mass-market survey platform with an enterprise tier (SurveyMonkey Enterprise / Momentive). Has launched AI-powered build and analysis features that compete broadly with Aftercare's AI Survey Generator and coding capabilities.
- Typeform: Conversational form and survey platform known for engaging respondent experiences. Recently launched Typeform AI features for follow-up questions and analysis, directly overlapping Aftercare's value proposition in conversational survey flows.
Emerging players
- Outset: AI-moderated research platform that conducts and synthesizes qualitative interviews at scale. Targets the same market-research buyer as Aftercare and represents an emerging AI-native alternative to traditional survey workflows.
- Remesh: AI-enabled live conversation platform for qualitative and quantitative research. Competes with Aftercare for AI-driven market-research budgets by offering automated follow-up probing and real-time response synthesis.
- Maze: AI-augmented user research platform with automated follow-up questioning and analysis capabilities. Targets product and UX research teams — a segment that overlaps with Aftercare's HR, product, and customer-experience use cases.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Aftercare social profiles
Digital presenceAftercare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aftercare leadership team
Management profileNumber of profiles
Profiles2 records
Aftercare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aftercare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aftercare
What does Aftercare do?
Aftercare provides AI-powered tools that augment surveys by generating intelligent, adaptive follow-up questions that probe deeper into respondent answers, evaluating the quality of open-ended survey responses (flagging nonsense, off-topic, low-effort, duplicate, and LLM-generated content), and automatically coding open-ended responses into hierarchical categories. The offering is delivered both as an end-to-end AI Survey Platform and as a suite of REST APIs (Follow-up, Data Quality, Coding) that plug into existing enterprise survey platforms such as Qualtrics, Forsta, Alchemer, Voxco, and IntelliSurvey.
Is Aftercare a public or private company?
Aftercare is a private company. It is classified as venture growth investor backed and is currently operating.
When was Aftercare founded?
Aftercare was founded in 2024. It employs 1 to 10 people.
Where is Aftercare based?
Aftercare is headquartered in San Francisco, United States, in the North America region.
How does Aftercare make money?
Three revenue lines are on record. API Subscriptions are the primary driver. The others are saaS Platform Subscription and enterprise Contracts.
Who are Aftercare's main competitors?
Direct peers on record are IntelliSurvey, Alchemer, Forsta (Decipher) and Voxco. Broad incumbents are Qualtrics, SurveyMonkey and Typeform. Emerging players are Outset, Remesh and Maze.
Does Aftercare have an API?
Yes. Aftercare API is a suite of AI tools to augment existing surveys, including AI Followup Generation, AI Data Quality Analysis, and AI Coding. Available via REST API at https://surveys.getaftercare.com with endpoints for followups (/api/v1/followups), data quality evaluation (/api/v1/data-quality), and coding (/api/v1/coding). Authentication via X-Aftercare-Key header. Supports staging environment at https://staging.aftercareai.com. Integrates with third-party survey platforms including Qualtrics, Alchemer, and Forsta (Decipher) via JavaScript integration code. Developer documentation is at docs.getaftercare.com.
What industry is Aftercare in?
Aftercare's product category is Survey Analytics Software. Its primary akta.pro industry code is EDAFADAN, Survey, Formative Assessment & Classroom Response (Quizzes/Polls) Tools. Its NAICS code is 5182 and its SIC code is 7372.