What Huisartsenposten Nijmegen en Boxmeer does

Huisartsenposten Nijmegen en Boxmeer voor Spoed (legal name) operates two after-hours emergency general practitioner services in the Netherlands, collectively serving approximately 447,000 residents of the Nijmegen and Boxmeer catchments in Gelderland and North Brabant. The Nijmegen post is co-located within the Canisius-Wilhelmina Ziekenhuis (CWZ) emergency department at Weg door Jonkerbos 108; the Boxmeer post is co-located within Maasziekenhuis Pantein's Acute Care Unit (Acute Zorgpost) in Beugen. Both locations are open evenings, nights, weekends, and public holidays, providing acute, non-life-threatening GP care when the patient's own practice is closed. The service is part of NEO Huisartsenzorg bv, under bestuurder Ilse te Walvaart since May 2024.

The service runs on two parallel channels. The physical channel delivers in-person consultations, home visits, and co-managed fracture care with CWZ. The digital channel runs on Spreekuur.nl (developed by Topicus and DigiDok), an online triage and consultation platform that supports validated questionnaires, photo upload, chat, and video call, with automatic generation of clinical-record summaries (s-regels). As of June 2026, the organization is piloting an AI-powered digital telephone assistant that pre-collects patient demographics and complaint descriptions during queue holding time, and has deployed a self-service registration kiosk at the Nijmegen site. NPA (Nederlandse Praktijk Accreditatie) certification was achieved in June 2024 for both locations.

Revenue is generated through regulated tariffs set annually by the Nederlandse Zorgautoriteit (NZa): €35.00 for telephone advice/prescription, €207.42 for in-person consultation, and €311.13 for a home visit (effective 1 January 2026). GP care is covered under the Dutch basic insurance package and is exempt from the patient's compulsory deductible (eigen risico); the organization bills the patient's health insurer directly when details are on file. Distribution is direct to consumers with no third-party resellers; marketing is primarily via the organization's own website, with an Instagram presence launched September 2025 and participation in the Dutch national after-hours GP awareness campaign.

Name

Huisartsenposten Nijmegen en Boxmeer

Legal name

Huisartsenposten Nijmegen en Boxmeer voor Spoed

Website

https://hapnijmegenboxmeer.nl

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Huisartsenposten Nijmegen en Boxmeer operates two after-hours emergency GP service locations in the Netherlands, co-located in CWZ and Maasziekenhuis Pantein hospitals, serving approximately 447,000 residents via in-person care, digital consultation, and telephone triage.

Ownership category

akta.pro rank

Product category

After-Hours Emergency GP Services

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Emergency GP services
• After-hours primary care
• Urgent medical care
• Digital triage consultations
• Acute care services

Headquarters

HQ city

Nijmegen

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Emergency GP consultation fees: The organization charges regulated fees set annually by the Dutch Healthcare Authority (Nederlandse Zorgautoriteit, NZa) for consultations at the after-hours GP service. These fees are reimbursed through basic health insurance and are not deducted from the patient's deductible (eigen risico). Fee schedule effective 1 January 2026: telephone advice/prescription €35.00; in-person consultation €207.42; home visit €311.13.
2. Healthcare insurance billing: When a patient has complete insurance details on file, the organization bills the health insurer directly. Patients with incomplete or incorrect insurance details must pay upfront and claim reimbursement themselves. GP care is always covered under the basic insurance package.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Huisartsenposten Nijmegen en Boxmeer operates two physical after-hours emergency GP posts — at Canisius-Wilhelmina Ziekenhuis (CWZ) in Nijmegen and Maasziekenhuis Pantein in Boxmeer — providing acute, non-life-threatening primary care during evenings, nights, weekends, and public holidays for approximately 447,000 regional residents. The physical service is complemented by a digital consultation platform (Digitaal Spreekuur via Spreekuur.nl) that enables online triage, chat, video consultation, photo submission, and AI-assisted telephone triage. The service includes home visits for patients unable to travel and a collaborative fracture care pathway with CWZ hospital.

Product overview

Huisartsenposten Nijmegen en Boxmeer operates a dual-mode healthcare service combining physical emergency GP locations with digital consultation capabilities. The core offering consists of two physical emergency GP posts (Nijmegen at CWZ hospital and Boxmeer at Maasziekenhuis Pantein) providing urgent care during evenings, nights, weekends, and holidays. Complementing the physical locations is the Digitaal Spreekuur digital consultation platform, which allows patients to receive online triage, advice, chat, video consultations, and photo-based assessments. Recent product innovations include a Registration Kiosk (Aanmeldzuil) at the Nijmegen location for streamlined patient check-in, and a Digital Assistant for telephone triage currently in trial phase. The organization also offers specialized fracture care pathways in partnership with local hospitals. All services are part of NEO Huisartsenzorg.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitaal Spreekuur (Digital Consultation) Online triage and consultation service for urgent care questions outside regular GP hours. Patients answer validated health-related questions, receive personalized advice, and can chat or video-call with healthcare staff, with the option to submit photos of conditions (e.g., wounds, acute eye complaints, serious skin infections). Available Monday-Friday 17:00-22:15 and weekends/holidays 06:45-22:15. Built on the Spreekuur.nl platform (Topicus/DigiDok) used by over 2.5 million Dutch patients.
• Huisartsen-spoedpost Nijmegen (Emergency GP Service - Nijmegen) Physical after-hours emergency GP post located inside the Canisius-Wilhelmina Ziekenhuis (CWZ) emergency department (Spoedplein) at Weg door Jonkerbos 108, 6532 SZ Nijmegen. Provides in-person urgent GP consultations (€207.42 in 2026) and GP home visits (€311.13 in 2026) for acute, non-life-threatening conditions. Open Monday-Friday 17:00-08:00 next workday and 24 hours on weekends/public holidays. Appointment-only with referral to A&E for life-threatening situations (112).
• Huisartsen-spoedpost Boxmeer (Emergency GP Service - Boxmeer) Physical after-hours emergency GP post located inside the Maasziekenhuis Pantein Acute Care Unit (Acute Zorgpost) at Dokter Kopstraat 1, 5835 DV Beugen (Boxmeer). Shares a joint reception desk with A&E staff and provides the same urgent care services as the Nijmegen site for the Boxmeer and surrounding region. Same regulated tariffs as the Nijmegen location.
• Fracture Care Service (Botbreukenzorg) Streamlined fracture care pathway delivered jointly with CWZ hospital. Patients with potential fractures are assessed by the Nijmegen after-hours GP and proceed directly to the hospital X-ray facility, enabling faster and lower-cost imaging and treatment than the traditional emergency department route. Award-nominated as a healthcare innovation.

Quantifiable outcome

• Approximately 3,800 inhabitants of the Nijmegen/Boxmeer region used the digital GP post (Spreekuur.nl) and were highly satisfied (as of September 2022)
• +1 more outcomes

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Spreekuur.nl (Topicus / DigiDok)coreTechnology or Integration · 1 January 2020Spreekuur.nl, an initiative of healthcare IT companies Topicus and DigiDok, provides the digital consultation platform used by the after-hours GP service. The platform enables validated online triage, chat, photo upload, and video consultations. Since its launch in April 2020, Spreekuur.nl has become accessible to over 2.5 million patients across multiple Dutch regions. The platform automatically generates consultation summaries (s-regels) added to the patient record.
• CWZ (Canisius-Wilhelmina Ziekenhuis)coreStrategic or Co-development PartnerThe Nijmegen after-hours GP post is physically co-located within CWZ hospital's emergency department (Spoedplein). CWZ and the after-hours GP post jointly developed a fracture care pathway: patients with suspected fractures are seen by the after-hours GP, then proceed to CWZ's X-ray facility for faster imaging, reducing cost and wait time. The CWZ emergency department and the after-hours GP post share a parking facility.
• Maasziekenhuis PanteincoreStrategic or Co-development PartnerThe Boxmeer after-hours GP post is co-located within Maasziekenhuis Pantein hospital's Acute Care Unit (Acute Zorgpost), sharing a reception desk with the A&E staff. This integration enables seamless patient referrals between the after-hours GP and hospital emergency care.
• NEO HuisartsenzorgcoreOthersNEO Huisartsenzorg is the parent organization overseeing both after-hours GP posts (Nijmegen and Boxmeer) as well as regular GP practices in the region. The organization provides shared management, administration, quality systems, and recruitment functions. Annual reports (Jaarbeeld) are published under the NEO Huisartsenzorg name. The organization also publishes annual reports covering the after-hours GP post activities.
• Coöperatie VGZminorOthersHealth insurer Coöperatie VGZ nominates and awards the Zorgvernieuwer van het Jaar prize. The organization was nominated by VGZ for its fracture care innovation project with CWZ hospital.
• Affiliated GP practices (Nijmegen and Boxmeer region)coreOthersGPs from practices throughout the Nijmegen and Boxmeer region perform evening, night, and weekend shifts at the two after-hours GP posts. Patients of affiliated practices can access the after-hours GP service. Patients can check whether their own GP practice is affiliated via the NEO Huisartsenzorg website.
• Dienstapotheek NijmegenminorOthersThe out-of-hours pharmacy in Nijmegen is located adjacent to the after-hours GP post (at the Spoedplein entrance of CWZ, Weg door Jonkerbos 104). Open Monday-Friday 17:00-08:00 and 24 hours on weekends/holidays. Tel: 024 365 76 75.
• Radboud ApotheekminorOthersLocated within Radboudumc hospital (main entrance, building A, route 641, floor 0), open 7 days a week 24 hours a day. Serves patients referred from the region who need out-of-hours pharmacy access.
• Apotheek Maasheggen (Maasziekenhuis Pantein)minorOthersLocated within Maasziekenhuis Pantein hospital in Beugen (Dokter Kopstraat 1), open daily 08:30-23:00. When closed, patients are referred to Dienstapotheek Nijmegen for emergency prescriptions.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HAP Zuid-Holland Noord: After-hours GP post serving the northern part of South Holland. Comparable in operating model, regional scope, and reliance on telephone triage plus physical consultation.
• Huisartsenpost Amsterdam: After-hours GP service for the Amsterdam region. Operates the same huisartsen-spoedpost model with telephone triage, physical posts, and digital consultation, making it the most directly comparable Dutch peer in a larger urban catchment.
• Huisartsenpost Oost-Brabant: After-hours GP service for the Oost-Brabant region. Operates from hospital-located posts with telephone and digital triage — directly comparable to the Nijmegen/Boxmeer model.
• Primair Huisartsenposten (Utrecht): After-hours GP organization for the Utrecht region providing evening, night, and weekend primary care. Directly comparable in service model, regulatory framework, and use of digital triage tools.
• Huisartsenposten Rotterdam Rijnmond: Regional after-hours GP cooperative covering the Rotterdam Rijnmond area. Uses the same NZa tariff structure, telephone triage, and digital/physical hybrid model as Huisartsenposten Nijmegen en Boxmeer.
• Huisartsenpost West-Brabant: After-hours GP post serving the West-Brabant region. Operates physical posts with telephone triage under the same Dutch after-hours GP framework, making it a regional structural peer.
• Dokterswacht Friesland: After-hours GP service covering the province of Friesland. Same huisartsen-spoedpost service model, NZa-regulated tariffs, and telephone triage workflow as the subject company.

Others

• Spreekuur.nl (Topicus / DigiDok): Digital triage and consultation platform developed by Topicus and DigiDok that powers the subject company's Digitaal Spreekuur. Used by over 2.5 million patients across multiple Dutch regions; comparable as the underlying platform layer rather than a competing care provider.
• InEen: Dutch industry association for primary care organizations including after-hours GP services. Comparable as an ecosystem/industry body whose policies, benchmarking, and collective advocacy directly shape the operating environment for huisartsen-spoedposten.
• Thuisarts.nl: Dutch national health information portal linked from the subject company's homepage. Comparable as an adjacent, enabling digital health resource that influences patient self-triage decisions before contacting after-hours GP care.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/hapnijmegenboxmeer
• LinkedInlinkedin.com/company/huisartsenpost-nijmegen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Huisartsenposten Nijmegen en Boxmeer