Nbservis
NBSERVIS s.r.o. is a Czech electronics repair company serving individual consumers and warranty partners in Czech Republic and Slovakia. It operates two service branches, an authorized warranty network for MSI, WORX, GoodWe, and Dyness, plus photovoltaic maintenance and a spare-parts e-commerce platform.
- Company typePrivate
- Founded2011
- HeadquartersKladno, Czechia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Nbservis does
NBSERVIS s.r.o. is a Czech electronics repair and service company headquartered in Kladno, with a secondary branch in Prague 6. Founded in 2011 (with operations dating to 2008), the company provides repair and maintenance services for laptops, desktop computers, mobile phones, tablets, game consoles, coffee machines, and Apple products. Its core technology is hands-on diagnostics and component-level repair executed by trained technicians at a 1,800 m² modern service center in Kladno, supplemented by a nationwide pickup and delivery network spanning Czech Republic and Slovakia, including palletized transport for photovoltaic equipment.
NBSERVIS holds exclusive authorized warranty service status for MSI and WORX in Czech Republic and Slovakia (since 2020), and provides authorized service for GoodWe photovoltaic inverters and Dyness battery storage systems. The company also runs an e-commerce platform (shop.nbservis.cz) for original WORX spare parts and accessories, a separate outlet for new, refurbished, and used Apple hardware (mac-outlet.cz), and an online order tracking tool for service jobs. It collaborates with insurance companies to administer claims for damaged electronics, adding a B2B channel to its predominantly consumer-facing model.
The business generates revenue through unit-priced fee-for-service repairs (diagnostics from 290 CZK, repairs from 790 CZK, with express options for faster turnaround), authorized warranty service fees, spare parts and accessory sales, and refurbished hardware sales. The customer base is primarily individual consumers (B2C), with secondary exposure to photovoltaic system owners, insurance claim channels, and brand manufacturer warranty partners. The company is privately held, founder-controlled by CEO Ing. Radek Kuchař, and has not disclosed institutional investment or revenue figures.
Nbservis firmographics
Firmographics- Name
- Nbservis
- Legal name
- NBSERVIS s.r.o.
- Website
- https://nbservis.cz
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- NBSERVIS s.r.o. is a Czech electronics repair company serving individual consumers and warranty partners in Czech Republic and Slovakia. It operates two service branches, an authorized warranty network for MSI, WORX, GoodWe, and Dyness, plus photovoltaic maintenance and a spare-parts e-commerce platform.
- Ownership category
- akta.pro rank
Nbservis industry classification
Industry- Product category
- Electronics Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Industrial Instruments For Measurement, Display, And Control (3823)
- akta.pro primary industry
- Warranty, Protection Plans & Extended Service Contracts (CRACAJAH)
- akta.pro secondary industries
- BESS OEMs (Containerized Systems, Racks, Turnkey Solutions) (EUAFAAAC), OEM/Captive Warranty & Service Contract Programs (FSAJALAE)
Keywords
Where Nbservis is headquartered
LocationHeadquarters
- HQ city
- Kladno
- HQ country
- Czechia
- HQ region
- Europe
Offices2 records
Markets served
Nbservis business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others
Revenue model
- Electronics Repair Services: Fee-for-service repair of consumer electronics including laptops, desktops, mobile phones, tablets, game consoles, coffee machines, and Apple products. Revenue generated through diagnostic fees, labor costs, and parts replacement.
- Warranty and Post-Warranty Service: Authorized warranty service for MSI, WORX, GoodWe, and Dyness brands. Provides both in-warranty repairs (often at no cost to end customer) and out-of-warranty paid repairs.
- Spare Parts and Accessories Sales: E-commerce sales of original spare parts, batteries, and accessories for WORX/Landroid robotic lawnmowers and other equipment through shop.nbservis.cz
- Used and Refurbished Electronics Sales: Sale of new, refurbished, and used laptops with warranty. Also sells used Apple products through mac-outlet.cz.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Coffee Machine Service |
| Unit Pricing | Pay-as-you-go | Tablet Service |
| Unit Pricing | Pay-as-you-go | Desktop Computer Service |
| Unit Pricing | Pay-as-you-go | Game Console Service |
| Unit Pricing | Pay-as-you-go | Apple MacBook Service |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels6 records
Nbservis product offering
Product offeringCore offering
NBSERVIS s.r.o. provides professional repair, maintenance, and warranty services for consumer electronics (laptops, desktops, mobile phones, tablets, game consoles, coffee machines, Apple products) and for photovoltaic systems (GoodWe inverters and Dyness battery storage). The company operates as the exclusive authorized warranty service provider for MSI and WORX in Czech Republic and Slovakia, runs an e-shop for original spare parts, and offers a nationwide pickup and delivery service alongside two physical branches in Kladno and Prague 6.
Product overview
NBSERVIS is an electronics repair and service company operating a multi-service portfolio centered around device repair and maintenance. The core offering includes electronics repair services for laptops, desktops, mobile phones, tablets, game consoles, and coffee machines. The company serves as an authorized warranty service provider for major brands including MSI (computers/monitors), Worx (robotic lawnmowers/garden tools), GoodWe (photovoltaic inverters), and Dyness (photovoltaic battery storage systems). Supporting services include an e-commerce platform for spare parts, online order tracking, and collection/delivery logistics. The company operates from facilities in Kladno and Prague, Czech Republic.
Differentiator
Problem solved
Functional benefit
Products and services
- Electronics Repair Services Comprehensive repair services for laptops, desktop computers, mobile phones, tablets, game consoles, and coffee machines, including diagnostics, component replacement, and operating system reinstallation for individual consumers.
- Apple Product Service Repair service for Apple products including MacBook, iPad, and iPhone, covering liquid damage repair, motherboard repair, macOS reinstallation, and battery replacement.
- MSI Warranty Service Exclusive authorized warranty service for MSI products in Czech Republic and Slovakia, covering laptops, computers, and monitors with warranty and out-of-warranty repairs.
- WORX Warranty Service Exclusive authorized warranty service for WORX products in Czech Republic and Slovakia, covering robotic lawnmowers (Landroid, Landxcape series) and garden tools with maintenance, repairs, and pre-season preparation.
- GoodWe Photovoltaic Service Technical support and warranty service for GoodWe inverters and battery storage systems for photovoltaic applications, including diagnostics, troubleshooting, remote support, on-site service visits, firmware updates, and system commissioning.
- Dyness Photovoltaic Service Technical support and warranty service for Dyness battery energy storage systems for photovoltaic applications, including diagnostics, BMS repairs, firmware updates, capacity expansion, and technical support for installation companies.
- NBSERVIS E-shop Online store for original spare parts, batteries, and accessories for WORX/Landroid robotic lawnmowers and other WORX equipment.
- Collection and Delivery Service Equipment collection and delivery service across Czech Republic and Slovakia for customer convenience, including palletized transportation for photovoltaic equipment.
- Insurance Claim Service Facilitation of insurance claims for damaged electronics, providing administrative support alongside repair services for policyholders.
- Refurbished and Used Apple Products Outlet Outlet for new, refurbished, and used Apple products sold with warranty.
Companies that use Nbservis
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Nbservis technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Nbservis partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MSIcoreNBSERVIS is the exclusive authorized MSI warranty service for the Czech Republic and Slovakia since 2020. They provide warranty and post-warranty service for MSI laptops, computers, and monitors. They offer free device collection and return for warranty claims processed through MSI's online portal.
- WORXcoreNBSERVIS is the exclusive authorized WORX warranty service for the Czech Republic and Slovakia since 2020. They provide warranty and post-warranty service for WORX robotic lawnmowers (Landroid, Landxcape series) and garden tools. They also operate an e-shop for original WORX spare parts.
- GOODWEcoreNBSERVIS provides warranty and post-warranty service for GoodWe inverters and battery storage systems for photovoltaic applications. Services include diagnostics, troubleshooting, remote support, on-site service visits, firmware updates, and system commissioning.
- DYNESScoreNBSERVIS provides warranty and post-warranty service for Dyness battery energy storage systems. Services include diagnostics, BMS repairs, firmware updates, capacity expansion, and technical support for installation companies. They offer complete collection including palletized transportation.
- Insurance CompaniesminorNBSERVIS collaborates with insurance companies to facilitate processing of insurance claims for electronics. Their technicians provide rapid repair services while handling administrative steps for policyholders.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Nbservis competitors and assessment
Company assessmentBroad incumbents
- Alza.cz: Largest Czech electronics retailer with in-house service and repair touchpoints; comparable end-customers and product categories, though Alza operates at much broader scale and as an incumbent retailer rather than a service specialist.
- Geek Squad (Best Buy): Electronics repair and installation arm of a major omnichannel retailer — comparable multi-category device servicing and warranty-adjacent revenue, serving as the incumbent retailer-led model.
- Okay Elektro: Czech consumer electronics retailer with growing service capabilities — comparable customer base and product categories, operating as a broader incumbent rather than a service specialist.
Direct peers
- iSTYLE (Czech Republic): Apple Premium Reseller and Authorized Service Provider operating in the Czech Republic — directly comparable to NBSERVIS's Apple authorized service line on customer segment, warranty model and category mix.
- iSmash: Walk-in consumer electronics and smartphone repair chain — closely comparable multi-category device repair operating model with brand authorizations, though UK/US-focused rather than Central European.
- uBreakiFix: Specialised multi-device consumer electronics repair chain with authorized-service relationships across brands — same operating model of multi-category repairs with brand authorizations, but at global scale.
- CPR – Cell Phone Repair: Franchise-based consumer electronics and smartphone repair chain — closely comparable in service categories (phones, tablets, computers, game consoles) and store-with-pickup operating model.
Emerging players
- iFixit: Consumer electronics repair ecosystem player providing parts, tools and repair guides — comparable end-customer (DIY/independent repairers) and adjacent service offering, but operating in a self-repair enablement model.
Others
- MSI Service Network (other EU regions): Other MSI authorized service partners across Europe — directly comparable to NBSERVIS's MSI warranty line on contract type, scope and SLA obligations, but operating in different geographies without customer overlap.
Regional players
- Solární Servis / Czech PV service specialists: Regional Czech photovoltaic and battery storage service providers; comparable on the GoodWe/Dyness inverter and BESS service line, though focused solely on the renewable energy segment rather than consumer electronics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Nbservis social profiles
Digital presenceNbservis financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nbservis leadership team
Management profileNumber of profiles
Profiles1 record
Nbservis funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nbservis M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nbservis
What does Nbservis do?
NBSERVIS s.r.o. provides professional repair, maintenance, and warranty services for consumer electronics (laptops, desktops, mobile phones, tablets, game consoles, coffee machines, Apple products) and for photovoltaic systems (GoodWe inverters and Dyness battery storage). The company operates as the exclusive authorized warranty service provider for MSI and WORX in Czech Republic and Slovakia, runs an e-shop for original spare parts, and offers a nationwide pickup and delivery service alongside two physical branches in Kladno and Prague 6.
Is Nbservis a public or private company?
Nbservis is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nbservis founded?
Nbservis was founded in 2011. It employs 11 to 50 people.
Where is Nbservis based?
Nbservis is headquartered in Kladno, Czechia, in the Europe region.
How does Nbservis make money?
Four revenue lines are on record. Electronics Repair Services are the primary driver. The others are warranty and Post-Warranty Service, spare Parts and Accessories Sales and used and Refurbished Electronics Sales.
Who are Nbservis's main competitors?
Broad incumbents on record are Alza.cz, Geek Squad (Best Buy) and Okay Elektro. Direct peers are iSTYLE (Czech Republic), iSmash, uBreakiFix and CPR – Cell Phone Repair. iFixit is listed as an emerging player. MSI Service Network (other EU regions) is listed as an others. Solární Servis / Czech PV service specialists is listed as a regional player.
Does Nbservis have an API?
No public API is recorded for Nbservis.
What industry is Nbservis in?
Nbservis's product category is Electronics Repair Services. Its primary akta.pro industry code is CRACAJAH, Warranty, Protection Plans & Extended Service Contracts, with a secondary code of EUAFAAAC, BESS OEMs (Containerized Systems, Racks, Turnkey Solutions). Its NAICS code is 8112 and its SIC code is 3823.