Continuum

What Continuum does

ConnectWise is a privately held US software company headquartered in Tampa, Florida, that operates as a unified AI-native platform for Managed Service Providers (MSPs) and enterprise IT departments. The company positions itself as "the first and only true MSP platform," consolidating professional services automation (PSA), remote monitoring and management (RMM), security information and event management (SIEM), managed endpoint detection and response (EDR), backup and disaster recovery (x360Recover, x360Cloud), remote access (ScreenConnect), and a broad module ecosystem onto a single data architecture. Underlying the product surface is a Predictive Intelligence Platform that combines unified data, AI workflows, and autonomous agents designed to shift IT operations from reactive support to proactive, predictive service delivery.

The core technology stack includes proprietary AI Agents capable of autonomous ticket triage and classification (claimed 85% automation with 9-second triage), RPA for process automation, NLP for ticket understanding, and anomaly detection within the cybersecurity suite. ConnectWise also maintains sub-brands including ScreenConnect for remote access, ConnectWise University for partner training and certification, Wise-Pay for MSP billing and payments, and BrightGauge, ITBoost, and Smileback as reporting, documentation, and customer feedback modules. The company holds deep integration partnerships with Microsoft (M365 Cloud Backup, M365 SaaS Security) and supports a global partner ecosystem spanning MSPs, VARs, and managed print providers.

ConnectWise monetizes primarily through annual SaaS subscriptions priced per seat or endpoint, supplemented by add-on modules (AI Agents, RPA, CPQ, M365 Cloud Backup, SaaS Security, Vulnerability Management, Email Security), expert services for implementation, and partner program and training revenue. Go-to-market combines enterprise field sales for large deployments, inside sales for mid-market, a self-serve free-trial motion for product-led growth, and a certified channel partner program. The customer base is anchored by long-tail MSPs (e.g., Decision Digital, North Country, Compete366, Mangano IT, Sourcepass) with marquee enterprise reference accounts including Mercedes-Benz, Honeywell, Panasonic, Swarovski, Duke University, and HuFriedy Group. Revenue, ARR, funding history, and headcount are not disclosed in the source data, limiting financial triangulation.

Name

Continuum

Legal name

ConnectWise, LLC

Website

https://continuum.net

Company type

Private

Founded year

2005

Operating status

Operating

Short description

ConnectWise provides an AI-native unified platform combining PSA, RMM, cybersecurity, backup, and remote access for Managed Service Providers and IT departments. It serves MSPs and enterprise customers globally through direct sales, channel partners, and self-serve trials.

Ownership category

akta.pro rank

Product category

IT Management Software for MSPs and IT Departments

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• IT management software
• Managed services platform
• Cybersecurity solutions
• Backup disaster recovery
• Remote monitoring management

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions (PSA, RMM, SIEM, etc.): Core revenue from SaaS-based software subscriptions including Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Security Information and Event Management (SIEM), Managed EDR, and other platform modules. Subscription pricing per seat or tiered based on endpoint/device count.
2. Platform Modules and Add-ons: Additional revenue from optional platform modules including AI Agents, RPA, CPQ, Payments, M365 Cloud Backup, SaaS Security, Vulnerability Management, and Email Security sold as add-ons to base subscriptions.
3. Partner Program and Training: Revenue from partner certifications, training programs (ConnectWise University), and partner program enrollment fees.
4. Expert Services: Professional and expert services for implementation, onboarding, and specialized IT security services for MSPs.

Pricing tiers

Go-to-market motion5 records

Distribution channels5 records

Marketing channels10 records

Core offering

Continuum, a ConnectWise company, provides advanced cybersecurity, RMM (Remote Monitoring & Management), BDR (Backup & Disaster Recovery), and integrated IT services for managed service providers and IT departments. The platform unifies PSA, RMM, cybersecurity, backup, remote access, and AI workflow automation into a single AI-native solution enabling proactive IT operations rather than reactive support.

Product overview

ConnectWise is a unified AI-native platform for MSPs (Managed Service Providers) and IT departments. The platform integrates multiple core products including PSA (Professional Services Automation), RMM (Remote Monitoring and Management), ScreenConnect Remote Access, AI Agents, and RPA for service delivery and automation. The cybersecurity portfolio includes SIEM, Managed EDR, M365 Cloud Backup, M365 SaaS Security, x360Recover, x360Cloud, Vulnerability Management, and Email Security. Platform benefits are provided through Sidekick (AI), ITBoost (Documentation), BrightGauge (Reporting), and Smileback (Customer Feedback). Additional modules include CPQ for sales quoting and Wise-Pay for payment processing. The platform enables organizations to reduce tool sprawl by replacing point products with unified ITSM solutions.

Differentiator

Problem solved

Functional benefit

Brands

• ScreenConnect Remote Access: Secure remote access solution for instant support with multi-platform control
• ConnectWise PSA
• ConnectWise RMM
• ConnectWise University
• x360Recover
• x360Cloud
• Wise-Pay

Products and services

• ConnectWise PSA Professional Services Automation solution providing service desk ticketing, ticket workflows, and technician productivity tools with AI-assisted automation for MSPs and IT departments.
• ConnectWise RMM Remote Monitoring and Management platform providing unified monitoring, automated patching, and endpoint visibility across entire IT environments for MSPs and IT departments.
• ScreenConnect Remote Access Secure remote access tool providing instant support, fast connections, and multi-platform control for delivering support from anywhere.
• AI Agents AI-native autonomous agents platform enabling intelligent automation and autonomous decision-making for IT operations and service delivery, achieving 85% ticket automation with 9-second triage.
• RPA (Robotic Process Automation) Robotic process automation enabling AI-assisted workflow automation and hyperautomation for repetitive IT tasks, supporting 100% zero-touch automation and saving 165+ hours monthly.
• ConnectWise CPQ Configure, Price, Quote solution for streamlined sales quoting and proposal generation for MSPs and resellers.
• Wise-Pay Payments Payment processing and billing reconciliation solution integrated within the ConnectWise platform.
• ConnectWise SIEM Security Information and Event Management platform providing centralized monitoring, alerting, and threat detection capabilities.
• Managed EDR Managed Endpoint Detection and Response service integrating endpoint protection with advanced threat response capabilities.
• M365 Cloud Backup Cloud backup solution for Microsoft 365 environments ensuring business continuity and data protection.
• M365 SaaS Security SaaS security solution for Microsoft 365 providing data protection and compliance monitoring.
• x360Recover Backup and disaster recovery platform providing reliable backup workflows, rapid recovery, and accelerated cloud migrations.
• x360Cloud Cloud-native backup and disaster recovery solution as part of the BCDR portfolio.
• Vulnerability Management Security assessment and vulnerability scanning capabilities for identifying and addressing system weaknesses.
• Email Security Email protection solution guarding against phishing, malware, and other email-based threats.
• ConnectWise Sidekick AI-powered assistant platform providing unified data and contextual awareness across the ConnectWise ecosystem.
• ITBoost Documentation Documentation and knowledge management platform providing comprehensive product documentation and support resources.
• BrightGauge Reporting Business intelligence and reporting dashboard solution for monitoring KPIs and business metrics.
• Smileback Customer Feedback Customer satisfaction and feedback collection tool integrated into the platform.
• Predictive Intelligence Platform AI-native unified platform combining data, workflows, and agents to enable MSPs and IT leaders to deliver Predictive IT services with proactive, rather than reactive, operations.

Quantifiable outcome

• 85% ticket automation and 9-second triage
• +5 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft integration partner with M365 Cloud Backup, M365 SaaS Security, and cloud platform integration. Deep product integration with Microsoft ecosystem.
• ScreenConnectcoreTechnology or IntegrationScreenConnect remote access solution is part of the ConnectWise platform, providing secure instant remote connections and multi-platform control.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• NinjaOne: Direct competitor in unified RMM, PSA, and endpoint management for MSPs, with strong product-led growth motion and modern UX. Closely comparable on core MSP platform offering.
• Kaseya: Direct competitor with unified MSP platform including RMM, PSA, BCDR (Datto), and security. Highly comparable after Kaseya's acquisition of Datto consolidated the MSP platform landscape.
• Datto (Kaseya): BCDR and RMM provider (now under Kaseya) historically direct competitor to Continuum's BCDR franchise. Highly comparable on backup/disaster recovery product category.
• N-able: Direct competitor offering RMM, PSA, and security solutions purpose-built for MSPs. Comparable target customer (MSPs), subscription pricing model, and channel-driven GTM.

Broad incumbents

• ServiceNow: Enterprise ITSM and workflow platform competing in the broader IT management category. Adjacent rather than direct MSP-focused, but overlapping on PSA and workflow automation capabilities.
• Freshworks: SaaS ITSM and customer service platform with Freshservice competing in PSA and IT service management categories, though less MSP-specialized than ConnectWise.
• Barracuda Networks: Broad cybersecurity and data protection vendor with email security, backup, and managed security offerings overlapping with ConnectWise's SIEM, EDR, and BCDR modules.

Emerging players

• Atera: All-in-one RMM and PSA platform for MSPs with transparent per-technician pricing. Competes on simplicity and modern UX; increasingly relevant in the SMB MSP segment.
• Syncro: Unified RMM, PSA, and remote access platform targeting smaller MSPs with transparent per-technician pricing. Direct overlap on platform scope with ConnectWise's core offering.

Others

• Pax8: Cloud marketplace and distributor for MSPs that bundles many of the same SaaS security and BCDR products that ConnectWise offers, serving as an adjacent channel rather than direct software competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/connectwise
• YouTubeyoutube.com/user/connectwise
• Facebookfacebook.com/ConnectWise
• LinkedInlinkedin.com/company/connectwise

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Continuum