Syncro
Syncro is a unified RMM, PSA, and Microsoft 365 management platform on a shared database, serving MSPs and internal IT teams with per-user pricing and unlimited endpoints.
- Company typePrivate
- Founded2017
- HeadquartersTampa, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Syncro does
Syncro (formerly SyncroMSP) is a unified IT management platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 administration on a single shared database. Founded in 2017 and headquartered as a fully remote organization (originally based in Tampa, Florida), Syncro serves managed service providers and internal IT teams with endpoint management, smart ticketing, automated patching, scripting automation, built-in Splashtop remote access, Entra ID identity actions, Microsoft 365 security baselines, and a Cloud Backup add-on for Microsoft 365 and Entra ID. The Syncro XMM product is the umbrella positioning for the unified platform, while RepairShopr operates as a sub-brand for small-business service management.
Syncro firmographics
Firmographics- Name
- Syncro
- Legal name
- Syncro Technologies, Inc.
- Website
- https://syncrosecure.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Syncro is a unified RMM, PSA, and Microsoft 365 management platform on a shared database, serving MSPs and internal IT teams with per-user pricing and unlimited endpoints.
- Ownership category
- akta.pro rank
Syncro industry classification
Industry- Product category
- IT Management Software (RMM / PSA Platform)
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)
- akta.pro primary industry
- File Storage, Sync & Sharing (BPAMAMAE)
- akta.pro secondary industries
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)
Keywords
Where Syncro is headquartered
LocationHeadquarters
- HQ city
- Tampa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Syncro business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription - Core Plan: Per-user monthly subscription for the Core plan covering unified RMM, PSA, scripting, automation, patching, remote access, endpoint management, ticketing, billing, and integrations. Billed monthly or annually with annual discount.
- Subscription - Team Plan: Per-user monthly subscription for the Team plan covering all Core features plus advanced security (M365 Security Baselines, Drift Monitoring, Security Posture Scoring), AI-powered ticket resolution, advanced identity governance, network discovery, and enhanced remote access features.
- Cloud Backup Add-on: Per-user monthly add-on for Microsoft 365 and Entra ID backup, available at $1.90 per user/month for MSP partners. Covers Exchange, SharePoint, OneDrive, Teams, and Entra ID in a single integrated solution.
- Marketplace Revenue: Revenue from third-party solutions sold through Syncro Marketplace (Guardz, IRONSCALES) where MSPs can purchase, provision, and bill for cybersecurity services, with Syncro consolidating multiple vendor portals into a single billing system.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Core Plan - Foundation MSP platform with RMM, PSA, and essential features |
| Subscription | Annual | Team Plan - Full platform with advanced security and AI capabilities |
| Subscription | Monthly | Cloud Backup Add-on |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels7 records
Syncro product offering
Product offeringCore offering
Syncro sells a unified IT management platform (Syncro XMM) that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 administration on a single shared-database architecture for Managed Service Providers (MSPs) and internal IT departments. The platform is offered as per-user monthly subscriptions (Core and Team plans) with unlimited endpoints, plus a Cloud Backup add-on for Microsoft 365 and Entra ID. An in-platform Marketplace enables MSPs to procure, provision, and bill for third-party cybersecurity solutions through Syncro's Universal Billing model.
Product overview
Syncro is a unified IT management platform providing RMM (Remote Monitoring and Management), PSA (Professional Services Automation), and Microsoft 365 management through its Syncro XMM (Extended Monitoring and Management) product. The platform combines endpoint management, smart ticketing, automated billing, patch management, remote access (via Splashtop), scripting automation, Entra ID identity management, security readiness assessments, and Cloud Backup into a single system with shared database architecture. The core products include Syncro RMM and Syncro PSA as unified modules, available through Core Plan ($129/user/month) and Team Plan ($179/user/month, adding advanced security features including M365 Security Baselines, AI-powered ticket resolution, and identity governance). Cloud Backup ($1.90/user/month add-on) protects Microsoft 365 and Entra ID data. The platform is designed for MSPs and internal IT teams, formerly known as SyncroMSP. Related products include RepairShopr service management software.
Differentiator
Problem solved
Functional benefit
Brands
- Syncro XMM (Extended Monitoring and Management): The MSP-facing unified platform name for Syncro's combined RMM, PSA, and Microsoft 365 management capabilities.
Products and services
- Syncro XMM (Extended Monitoring and Management) Unified IT management platform for MSPs and internal IT teams that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Microsoft 365 administration, Entra ID identity management, security readiness, patch management, scripting automation, and built-in Splashtop remote access on a single shared-database architecture. Sold via per-user Core and Team subscription plans with unlimited endpoints.
- Syncro Cloud Backup
Quantifiable outcome
- Ticket handling time reduced by 43% for Orchestrate Technologies after switching to Syncro XMM
- +2 more outcomes
Companies that use Syncro
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
Syncro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability5 records
Feature7 records
Syncro partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- GuardzcoreSyncro and Guardz partnered to make Guardz cybersecurity solutions available to MSPs through the Syncro Marketplace. The integration enables unified purchase, provisioning, and billing within the platform. Guardz security detections automatically convert into Syncro tickets, eliminating context-switching and allowing MSPs to manage security incidents through their existing service desk workflow. Guardz CEO Dor Eisner described it as enabling an 'agentic model' where security actively drives next steps rather than just surfacing alerts. Guardz provides coverage across email, endpoint, identity, cloud security, dark web monitoring, and MDR.
- IRONSCALEScoreSyncro and IRONSCALES partnered to integrate AI-driven email security into Syncro's marketplace for MSPs. The collaboration enables MSPs to purchase, provision, and bill IRONSCALES email security solutions through Syncro's Universal Billing model, consolidating multiple vendor portals into a single system. Integration aims to reduce administrative overhead and simplify deployment of protection against phishing, business email compromise (BEC), account takeover (ATO), and deepfake attacks. A joint webinar was scheduled for February 18, 2026.
- SplashtopcoreRemote access powered by Splashtop is built directly into the Syncro platform at no additional cost. Includes unattended access, file transfer, multi-monitor support, simultaneous tech remote sessions (Team plan), and session recording. Multi-monitor support, simultaneous sessions, and session recording are included on the Team plan. No separate Splashtop license required.
Scale indicators2 records
Recent moves7 records
Expansion highlights6 records
Syncro competitors and assessment
Company assessmentDirect peers
- NinjaOne: NinjaOne is a leading unified RMM and endpoint management platform purpose-built for MSPs and IT teams. It is the closest direct competitor to Syncro in the unified-RMM space, competing on per-endpoint pricing and feature breadth.
- ConnectWise: ConnectWise is a long-standing provider of PSA (Manage) and RMM (Automate) platforms serving MSPs. Its Manage+Automate stack is the most direct incumbent alternative to Syncro's unified RMM+PSA offering, though built via acquisition rather than shared architecture.
- Kaseya: Kaseya offers the VSA RMM platform plus BMS PSA, and following its Datto acquisition, now bundles a broader MSP stack. It is a direct competitor with significant scale advantages over Syncro, particularly in enterprise MSP segments.
- Atera: Atera is an all-in-one RMM and PSA platform for MSPs with a per-technician pricing model similar to Syncro's. It targets the same SMB and emerging-MSP segments with a comparable self-serve PLG motion.
- SuperOps: SuperOps is an emerging unified RMM+PSA platform targeting MSPs with modern UX and AI features. It overlaps with Syncro in the growth-MSP segment and competes on similar consolidation and ease-of-use value propositions.
- Datto: Datto provides RMM, PSA (Autotask), and BCDR solutions for MSPs, and is now part of Kaseya following the 2022 acquisition. Its RMM+Autotask PSA stack directly competes with Syncro XMM in mid-market MSP segments.
Broad incumbents
- ManageEngine (Zoho): ManageEngine offers a broad suite of IT management software including endpoint management, ITSM, and identity tools. It competes with Syncro across multiple product lines but as part of a much wider portfolio rather than a specialized MSP-focused offering.
- Freshworks (Freshservice): Freshservice is an ITSM and PSA-adjacent platform with broad capabilities including asset management, ticketing, and automation. It overlaps with Syncro's PSA capabilities but is a broader IT service management suite rather than an RMM-specialist.
- Microsoft Intune: Microsoft Intune is the native endpoint management solution bundled within Microsoft 365. It competes with the device management portion of Syncro's offering and represents both a partner and a potential threat to Syncro's M365-centric value proposition.
Others
- Pax8: Pax8 is a cloud marketplace and distributor serving MSPs with software procurement. It is a channel ecosystem partner (per Syncro's integrations list) and an enabler of MSP purchasing rather than a direct RMM/PSA competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Syncro social profiles
Digital presenceSyncro compliance and trust
Trust signalCompliance1 record
Syncro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Syncro leadership team
Management profileNumber of profiles
Profiles6 records
Syncro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Syncro M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Syncro
What does Syncro do?
Syncro sells a unified IT management platform (Syncro XMM) that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 administration on a single shared-database architecture for Managed Service Providers (MSPs) and internal IT departments. The platform is offered as per-user monthly subscriptions (Core and Team plans) with unlimited endpoints, plus a Cloud Backup add-on for Microsoft 365 and Entra ID. An in-platform Marketplace enables MSPs to procure, provision, and bill for third-party cybersecurity solutions through Syncro's Universal Billing model.
Is Syncro a public or private company?
Syncro is a private company. It is classified as unknown and is currently operating.
When was Syncro founded?
Syncro was founded in 2017. It employs 101 to 250 people.
Where is Syncro based?
Syncro is headquartered in Tampa, United States, in the North America region.
How does Syncro make money?
Four revenue lines are on record. Subscription - Core Plan is the primary driver. The others are subscription - Team Plan, cloud Backup Add-on and marketplace Revenue.
Who are Syncro's main competitors?
Direct peers on record are NinjaOne, ConnectWise, Kaseya, Atera, SuperOps and Datto. Broad incumbents are ManageEngine (Zoho), Freshworks (Freshservice) and Microsoft Intune. Pax8 is listed as an others.
Does Syncro have an API?
Yes. Syncro supports API access as evidenced by user reviews mentioning 'API key and API tokens to attach other software.' The platform includes integrations and API functionality for connecting with third-party services. Developer documentation is at docs.syncrosecure.com.
What industry is Syncro in?
Syncro's product category is IT Management Software (RMM / PSA Platform). Its primary akta.pro industry code is BPAMAMAE, File Storage, Sync & Sharing, with a secondary code of BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 54151 and its SIC code is 7371.