Behavioral Health Connection

What Behavioral Health Connection does

Behavioral Health Connection (BHC) is a privately held, US-based software company founded in 2011 and headquartered in Charlotte, North Carolina, that builds BHC Portal, a cloud-based electronic medical/health records (EMR/EHR) platform purpose-built for behavioral health practices. The platform delivers the core clinical and administrative functions required by behavioral health agencies: patient/client management, clinical documentation (assessments, service notes, goals, objectives, interventions, service authorizations), calendar/scheduling with text message reminders, telehealth video appointments, a HIPAA-compliant secure client/patient portal, and HIPAA-compliant internal staff email. Eight pre-built assessments ship out of the box, with support for custom assessments, forms, templates, and reports, and the system supports multi-location, multi-program, and multi-team operations with role-based permissions, approvals, clock in/clock out, and user certification tracking.

The technical foundation is a multi-tenant SaaS application hosted on SOC-2 and SOC-3 rated data centers with encrypted document storage, daily backups, and SSL/SSH protections. Electronic billing is delivered through a strategic partnership with Availity, enabling instant insurance verification, electronic claim submission to government and private payers, and ERA processing at low transaction fees. No external public API, SDK, or native mobile application is offered; distribution is exclusively direct-to-customer via the company's website.

BHC operates a pure subscription SaaS revenue model with three published tiers: Single User at $40/month (targeting sole proprietors), Team at $30/user/month with a 5-user minimum (small to medium offices), and Enterprise on custom multi-year contracts (large agencies), all of which include unlimited patients, records, assessments, notes, authorizations, caseloads, teams, locations, and certifications. The go-to-market blends a product-led growth motion (30-day free trial, no credit card required) with an inside-sales assist (live demos via Acuity Scheduling, contact form, and phone support) for Enterprise quotes. The disclosed employee count is 1–10, and no external funding rounds, named customers, management team details, or parent company relationships are reported.

Name

Behavioral Health Connection

Legal name

Behavioral Health Connection

Website

https://behavioralhealthconnection.net

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Behavioral Health Connection operates BHC Portal, a cloud-based EMR/EHR for US behavioral health practices, offering clinical documentation, telehealth, billing via Availity, and a client portal on a subscription SaaS model serving solo practitioners through large agencies.

Ownership category

akta.pro rank

Product category

Behavioral Health EHR Software

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Virtual Behavioral Health Integration Platforms (HLALABAE)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Ambulatory & Physician Practice EHRs (HLACAAAB)

Keywords

• Behavioral health EMR
• Cloud EHR software
• Electronic billing platform
• Telehealth video appointments
• Clinical documentation software

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription SaaS: Monthly subscription-based pricing for cloud-based EMR/EHR software. Three tiers: Single User ($40/month), Team ($30/user/month with 5-user minimum), and Enterprise (custom pricing). All tiers include unlimited patients, records, assessments, notes, authorizations, and locations.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Behavioral Health Connection provides BHC Portal, a cloud-based EMR/EHR software platform for behavioral health practices and agencies. The platform includes patient/client management, clinical documentation (assessments, service notes, goals, authorizations), telehealth video appointments, electronic billing with instant insurance verification, and a secure client/patient portal for document signing and appointment management.

Product overview

Behavioral Health Connection offers a single unified EMR/EHR platform called BHC Portal. This cloud-based software serves behavioral health practices of all sizes and includes integrated patient/client management, clinical documentation (assessments, service notes, goals, authorizations), telehealth video appointments, electronic billing through Availity, and a client/patient portal for electronic document signing and appointment management. The platform is available in three tiers: Single User ($40/month), Team ($30/user/month with minimum 5 users), and Enterprise (contact for pricing).

Differentiator

Problem solved

Functional benefit

Products and services

• BHC Portal Cloud-based EMR/EHR software providing patient/client management, clinical documentation (assessments, service notes, goals, authorizations, goals), telehealth video appointments, electronic billing via Availity partnership with instant insurance verification, and a secure client/patient portal for electronic document signing and appointment management. Designed for behavioral health practices ranging from solo proprietors to large agencies.

Quantifiable outcome

• Integrated billing with low transaction fees through Availity partnership
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

One partnership is on record.

• AvailitycoreTechnology or IntegrationBHC Portal has partnered with Availity for electronic billing services, bringing electronic billing to clients at some of the lowest rates in the marketplace. The partnership enables instant insurance verification, electronic claim submission, and ERA processing with automatic claim status updates.

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Kareo (Tebra): Cloud-based clinical and business management platform for small practices including behavioral health. Broader in scope than BHC but commonly evaluated alongside it for SMB practice software.
• Netsmart: Large-scale EHR provider for behavioral health, human services, and post-acute care. Overlaps with BHC's enterprise tier offerings for larger agencies and community behavioral health organizations.
• NextGen Healthcare: Ambulatory EHR and practice management platform with behavioral health functionality. Represents another larger incumbent routinely benchmarked against niche behavioral health EHRs like BHC.
• Epic Systems: Dominant enterprise EHR with behavioral health modules used by large hospital systems and integrated delivery networks. Frames BHC's competitive context — represents the upper end of systems that may displace smaller EHRs during consolidation.

Direct peers

• Valant: Behavioral health EHR purpose-built for outpatient mental health and substance use agencies, with clinical documentation, scheduling, and billing. BHC's enterprise tier directly competes for larger agency customers.
• TherapyNotes: Leading behavioral health EHR serving therapists, psychologists, and social workers with scheduling, notes, billing, and telehealth. Closely aligned with BHC's target customer profile and feature set for outpatient mental health practices.
• SimplePractice: Cloud-based practice management and EHR platform specifically designed for solo and small-group behavioral health practitioners. Directly competes with BHC in the same SMB behavioral health segment with overlap in scheduling, notes, telehealth, and billing.
• Credible Behavioral Health: Enterprise EHR for behavioral health and human services agencies, including clinical documentation, scheduling, and billing. Competes directly with BHC's enterprise tier for multi-program, multi-site agencies.

Emerging players

• DrChrono: Cloud-based EHR and practice management platform with a behavioral health offering alongside primary care and specialty providers. Overlaps in scheduling, patient portal, and billing for behavioral health use cases.
• Mend: Telehealth and patient engagement platform with practice management features for behavioral health and other specialties. Overlaps with BHC's telehealth and patient portal capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/BehavioralHea11
• Facebookfacebook.com/behavioralhealthconnection
• LinkedInlinkedin.com/company/behavioral-health-connection

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Behavioral Health Connection