Travel Support & Services Nordic

What Travel Support & Services Nordic does

Travel Support AB, operating as Travel Support & Services Nordic, is a Stockholm-based B2B services company founded in 2010 that supplies operational and back-office infrastructure to independent travel agencies and tour operators across the Nordics. It serves only the travel-agency channel and is positioned as a neutral intermediary between partner agencies and travel suppliers, operating the largest partner network of travel agencies in the Nordics with more than 100 partner agencies on its books. Its customer base ranges from small and medium-sized independent agencies to enterprise travel management companies, and it reports operations across Sweden, Norway, Denmark, and Finland.

The company organizes its offering into six business areas: Partners (supplier relationship management and commercial support), Helpdesk, Accounting, Online (self-booking tool implementation), Ticket & Tours (consolidator and ticketing services), and Technology. The Helpdesk operates 24/7 — described as Sweden's only dedicated after-hours travel-agency helpdesk — staffed by 10 agents delivering approximately 550 hours per month of coverage. The Accounting team delivers travel-industry-specific bookkeeping, and the Ticket & Tours business consolidates airline content across Amadeus, Sabre, TravelPort and NDC aggregators, with downstream integrations into partner self-booking tools including Cytric, CityCity, Ubook and event-tech platform Qondor. Technology integrations also extend to Antares, Rebus, Travel Operations, Travel Wire and Dolphine.

Revenue mechanics are not disclosed but appear to combine recurring partner fees, transaction-based ticketing margins, and professional services for self-booking implementation and accounting. The go-to-market is partnership-led rather than direct sales, with named enterprise-tier relationships including CTM and ATG Travel Worldwide. The company is privately held, has no parent entity, and reports no external funding rounds; leadership is anchored by CEO Philip Locklund.

Name

Travel Support & Services Nordic

Legal name

Travel Support AB

Website

https://travelsupport.se

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Travel Support AB is a Stockholm-based B2B services company founded in 2010 that supplies back-office and operational support to 100+ independent travel agencies across Sweden, Norway, Denmark, and Finland through six service lines: partner management, 24/7 helpdesk, accounting, online booking, ticketing, and technology.

Ownership category

akta.pro rank

Product category

Travel Agency Back-Office Services

NAICS

Travel Arrangement and Reservation Services (5615)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Corporate Trip Disruption Management & 24/7 Traveler Support Platforms (THALANAK)

akta.pro secondary industries

On-Trip Support, Rebooking & Disruption Management (HSACAKAN), Meetings & Group Travel Management (Corporate/MICE) (THALANAH), Corporate Travel & Accommodation Coordination (HSACADAL)

Keywords

• Travel agency back-office
• GDS ticketing services
• Travel partner network
• Mid-office travel software
• Nordic travel management

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Partner Membership/Services: Partner companies pay for access to services including supplier procurement, network benefits, and shared infrastructure. Partners can choose which services to utilize from the 6 business areas.
2. Ticket & Tours (Consolidator): Automated ticketing services for non-IATA agencies and fulfillment services for IATA agencies. Revenue generated from ticket issuance across multiple GDS systems and NDC aggregators.
3. Accounting Services: Full-scale financial department services including payroll, tax issues, continuous reporting, and annual accounts for travel companies.
4. Technology Services: IT solutions including hosting, midoffice systems, and office IT environment services.
5. Online Services: Self-booking system implementation, support and development services.
6. Helpdesk Services: 24/7 emergency support services for travel agencies' end customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Travel Support & Services Nordic (Travel Support AB) operates a partner network that delivers shared back-office and operational services to independent travel agencies and tour operators across the Nordics. The company bundles six functional areas — Partners, Helpdesk, Accounting, Online, Ticket & Tours, and Technology — and supplements them with Business Travel, Travel Manager, and Event & Group Travel offerings, supported by GDS, NDC, self-booking, and mid-office platforms.

Product overview

Travel Support is a B2B support services company for the travel industry, organized as a network of over 100 independent travel agencies across the Nordics. The company was founded in 2010 and employs approximately 25 specialists. Its portfolio is structured around six interconnected service modules: Partners (supplier agreement procurement), Helpdesk (24/7 emergency support), Accounting (travel-industry-specific financial services), Online (self-booking system implementation for Cytric, CityCity, and Ubook), Ticket & Tours (airline consolidator using Amadeus, Sabre, and TravelPort GDS), and Technology (hosting and IT services). These core services are complemented by three travel offering verticals — Business Travel, Event and Group Travel, and Travel Manager support — all delivered through the partner network. The company acts as a central hub, enabling small and medium-sized travel operators to access supplier contracts, technical tools, and specialist expertise typically found only in the largest travel organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Partners Network Shared-service partner network for independent travel agencies and tour operators, bundling access to the company's six business areas under one supplier relationship.
• Helpdesk Services Outsourced helpdesk and customer/operational support services delivered to partner travel agencies and their end travelers.
• Accounting Services Outsourced accounting, reconciliation, and financial back-office services for partner travel agencies and tour operators.
• Online Booking Services Online booking channel operations and digital booking workflow support for partner travel agencies and tour operators.
• Ticket & Tours Services Ticketing and tour-product handling services delivered through GDS and NDC channels for partner travel agencies and tour operators.
• Technology Services Technology integration, platform support, and partner-portal services spanning GDS, NDC, self-booking, and mid-office platforms for partner agencies.
• Business Travel Business travel booking and management services delivered via partner travel agencies to corporate clients.
• Travel Manager Travel manager / corporate travel program management service delivered through partner agencies to corporate clients.
• Event & Group Travel Event and group travel booking and coordination services delivered through partner travel agencies to corporate and group clients.

Quantifiable outcome

• Hotels bookable in average of 4 minutes; flights, rental cars and trains bookable in average of 5 minutes
• +1 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• CTM (Corporate Travel Management)coreStrategic or Co-development PartnerTravel Support is CTM's partner in Sweden, providing local market expertise and operational support for CTM's global clients and partners. Through this collaboration, they ensure strong local presence and seamless coordination in the Swedish market. Partners also benefit from access to CTM's global resources, supplier relationships, and international programs.
• ATG Travel WorldwidecoreStrategic or Co-development PartnerATG is a global TMC franchise with worldwide turnover over $6.9 billion covering 140+ countries. Travel Support provides Scandinavian fulfillment services for ATG, acting as their local partner for ticketing and operational support in the Nordics.
• Rex TravelminorChannel Partner/ Reseller/ DistributorPartner travel agency benefiting from Travel Support's network services, particularly self-booking system expertise.
• Intoit Travel GroupminorChannel Partner/ Reseller/ DistributorLong-standing partnership for supplier contracts (GDS and air travel), system development support, and technical development assistance.
• Bäckman & BergminorChannel Partner/ Reseller/ DistributorPartner agency using Ticket & Tours services for ticketing and fulfillment. Values the complete service range and professional intranet access.
• Blomgren TravelminorChannel Partner/ Reseller/ DistributorPartner agency using the 24-hour helpdesk service as their extended arm outside office hours for consistent customer service.
• Grand TravelminorChannel Partner/ Reseller/ DistributorPartner agency benefiting from network expertise and access to best supplier contracts through the collective network.
• Företagsresor i UmeåminorChannel Partner/ Reseller/ DistributorPartner agency using Travel Support's network and self-booking system expertise for competitive positioning.
• HummingbirdminorChannel Partner/ Reseller/ DistributorPartner agency working with Travel Support for system development and technical development support.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• CWT: Major global corporate travel management company providing booking, traveler care, and meetings services. Comparable in delivering managed corporate travel and 24/7 support, but operates as a single large corporation rather than a partner-aggregator model.
• BCD Travel: Global corporate travel management company offering corporate booking tools, 24/7 traveler support, and supplier negotiations. Comparable in service breadth (helpdesk, technology, supplier deals) but operates at multinational scale rather than Nordic-focused partner-network model.
• Egencia (Expedia Group): Corporate travel brand of Expedia Group, offering self-booking tools and managed travel services. Comparable in delivering self-booking technology (Cytric/Ubook etc.) and corporate travel fulfillment, but backed by Expedia's scale and direct supplier contracts.
• American Express Global Business Travel (Amex GBT): One of the largest global TMCs, offering corporate booking, traveler care, meetings & events, and supplier management. Overlaps with Travel Support across corporate travel and group/event services, but at vastly greater scale and with proprietary technology.

Regional players

• Resia Group: One of Sweden's largest travel agency groups, providing leisure, corporate, and group travel services. Competes with Travel Support's partner agencies for the same Nordic corporate and leisure customers, making it a regional comparable in the local market.

Direct peers

• Radius Travel: Global network of independent corporate travel agencies that aggregates buying power and shares supplier contracts. The closest structural analog to Travel Support's Nordic partner network, though Radius operates worldwide with larger member TMCs.
• ATG Travel Worldwide: Global TMC franchise network with $6.9B in turnover covering 140+ countries. Travel Support provides Scandinavian fulfillment for ATG, making ATG both a customer/partner and the most direct analog in terms of operating a partner-network TMC model.
• Corporate Travel Management (CTM): Global corporate travel management company. Travel Support is CTM's named partner in Sweden and shares the multi-service TMC support model (supplier aggregation, 24/7 support, technology), though CTM operates at much greater scale across multiple continents.
• Travel Counsellors: International franchise/homeworking network for independent travel agents, providing back-office technology, supplier access, and 24/7 support. Closely mirrors Travel Support's role as a service-aggregator for independent travel sellers.

Emerging players

• Traveltek: Travel technology provider offering booking platforms, mid-office, and NDC/API connectivity to travel agencies and tour operators. Comparable in the technology-services layer of Travel Support's stack, particularly around mid-office and NDC aggregation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Travel Support & Services Nordic