WordPress Support Specialists

Name

WordPress Support Specialists

Legal name

Blinkered Media LTD

Website

https://wpsupportspecialists.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

WordPress Managed Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAB

Helpdesk & End-User Support Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAMAC

Cloud Operations Outsourcing (Cloud Managed Operations)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYBPAEALAI

Backup & DR Software Implementation & Managed Platforms

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Business Continuity, Disaster Recovery & Backup Services

Keywords

• WordPress support services
• WordPress maintenance plans
• Managed WordPress hosting
• WordPress development agency
• WordPress security services

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Marketing or Sales, Technology or R&D, Operations

Revenue model

1. Recurring Subscription Plans: Monthly subscription-based support and maintenance plans (Essential, Secure, Optimise, Custom) ranging from £60-295 per month, providing regular backups, updates, security monitoring, and edit capabilities
2. Hourly/Project Development: One-time project billing for development tasks including website redesigns, custom plugins, eCommerce setup, with option for fixed-price or hourly billing
3. Managed WordPress Hosting: Annual hosting subscriptions with tiered storage and visitor limits: Standard ($119/year), Advanced ($305/year), Advanced Plus ($619/year)
4. Emergency Support Services: One-time emergency fix services for crashed or hacked websites with 24/7 availability and money-back guarantee
5. Content Creation Services: SEO-optimized content packages including 500-600 word blog posts ($125) and 1,000-1,200 word posts ($200), with keyword research and internal linking

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

WordPress Support Specialists is a managed services provider dedicated exclusively to the WordPress platform, offering tiered monthly support and maintenance plans, custom website design and development, managed WordPress hosting, performance and SEO optimization, malware removal, security audits, migrations, emergency recovery, content creation, and a white-label partnership program for agencies. Their value proposition is being a single one-stop provider for all WordPress needs rather than a generalist multi-CMS agency.

Product overview

WordPress Support Specialists operates as a managed service provider offering a comprehensive portfolio of WordPress-focused services organized around their four-tier Support & Maintenance Plans: Essential (£60/month), Secure (£120/month), Optimise (£175/month), and Custom (£295/month). The plans progress from basic website maintenance and monitoring to unlimited edits, speed optimization, and custom-coded site management. Complementary to the maintenance offering, they provide specialized services including Paint by Numbers Website Design (a structured 10-step design process for 72-hour launches), WordPress Development (custom themes, plugins, e-commerce, and booking systems), WordPress Optimisation (speed, security, and SEO), and WordPress Content Creation (SEO blog posts starting at $125). They also offer White Label Partnership for agencies (20% discount), Emergency Support (24/7, 2-hour response, money-back guarantee), WordPress Hosting (Standard/Advanced/Advanced Plus tiers), WordPress Malware Removal, WordPress Migration, WordPress Security Audit, and WordPress Custom Plugin development. Their service model emphasizes direct specialist access rather than self-service tools, positioning them as a full-service WordPress agency rather than a software product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Essential Support & Maintenance Plan Entry-level monthly support plan priced at £60+VAT per month for simple WordPress websites. Includes 24/7 uptime monitoring, monthly backups, plugin/core/theme updates, 24-hour response times, 9am-5pm GMT support, and 1 hour of monthly maintenance time.
• Secure Support & Maintenance Plan Mid-tier monthly plan at £120+VAT per month with enhanced security, malware monitoring and removal, unlimited website edits, weekly backups, and 12-hour response times.
• Optimise Support & Maintenance Plan Popular monthly plan at £175+VAT per month including speed optimization, eCommerce and membership site support, daily backups, custom plugin updates, and 8-hour response times.
• Custom Support & Maintenance Plan Premium monthly plan at £295+VAT per month for custom-coded or eCommerce sites. Includes all Optimise features plus custom site updates, performance checks, broken link monitoring, 6-hourly backups, and 6-hour response times.
• Paint by Numbers Website Design Structured WordPress website design service using a proprietary 10-step process enabling sites to go live within 72 hours after design approval. Includes one free domain for the first year.
• WordPress Development Custom WordPress development including new themes, plugins, website redesigns, eCommerce facilities, and membership and booking systems, available on hourly rate or fixed-price project basis.
• WordPress Optimisation Performance optimization service covering speed improvements through caching, image optimization, CDN installation, and minification, plus security hardening and SEO enhancements.
• WordPress Content Creation Content creation service producing blog posts and articles with SEO keyword research, starting at $125+VAT for 500-600 word posts and $200+VAT for 1,000-1,200 word posts, written by UK/US writers with internal linking and free revisions.
• White Label Partnership Partnership program for agencies to resell WPSS WordPress support services under their own branding, featuring 20% discount off normal prices, fixed pricing on existing plans, and access to a Monday.com project management board.
• Emergency WordPress Support 24/7 emergency support service with 2-hour response time and money-back guarantee, covering malware removal, crashed sites, and failed WordPress or plugin updates.
• Managed WordPress Hosting Managed WordPress hosting in three annual tiers: Standard at $119/year (1GB, 1 site), Advanced at $305/year (3GB, CDN, SSL, 15K visitors/month), and Advanced Plus at $619/year (5GB, 25K visitors/month), running on WP Engine infrastructure within UK data centers.
• WordPress Malware Removal Malware removal service involving full website scanning, manual cleaning of infected files without affecting core files, blacklist checking, and post-infection security hardening.
• WordPress Migration Website migration service with no downtime, using WPSS testing space for verification before live transfer, with option to continue updates during migration.
• WordPress Security Audit Comprehensive security assessment examining admin setup, themes, plugins, user accounts, backup regime, FTP access, and broken links, with detailed recommendations report provided.
• WordPress Custom Plugin Development Custom plugin development service for creating bespoke functionality, enhancing existing plugins, or fixing broken plugins, quoted on a project-by-project basis.

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core.

• WP RocketcoreTechnology or IntegrationPremium caching and performance plugin partner. Included free with higher-tier maintenance plans. Provides website speed optimization through caching, lazy loading, and database cleanup.
• WP Smush ProcoreTechnology or IntegrationPremium image compression plugin included with Enhanced and higher plans. Optimizes images for web without quality loss to improve page speed.
• WP DefendercoreTechnology or IntegrationSecurity hardening plugin included with Secure and higher plans. Provides 20+ ways to protect WordPress sites including 2FA, malware scanning, and firewall.
• WooCommercecoreTechnology or IntegrationeCommerce platform expertise and integration services. Supports WooCommerce stores on maintenance plans with specialized optimization and support.
• WP EnginecoreTechnology or IntegrationManaged WordPress hosting platform used for client hosting infrastructure. Server infrastructure within UK data centers near London.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GoWP: White-label WordPress services provider built specifically for agencies needing to deliver maintenance, support, and development under their own brand. Direct competitor in the white-label partnership space.
• WP Site Care: WordPress maintenance and security service offering tiered monthly plans and emergency support. Closely comparable in offering scope, customer base (SMBs and agencies), and recurring revenue structure.
• WP Fix It: WordPress emergency support and repair services company focused on rapid fix delivery. Direct overlap in the emergency support and troubleshooting niche with similar pricing model.
• WP Elevation: WordPress-focused agency community and training platform serving SMB-focused web design and development agencies. Comparable in serving the WordPress agency ecosystem with white-label partner support.
• Maintainn: WordPress maintenance and support company providing ongoing care plans and emergency services. Similar SMB target market and tiered subscription model.
• WP Buffs: US-based WordPress maintenance, support, and emergency services provider offering 24/7 plans with white-label options for agencies. Direct competitor in the same niche with similar recurring subscription pricing model.
• Valet (by IronPlane): WordPress maintenance and support service offering premium care plans with dedicated support, security, and performance management. Comparable tiered subscription structure and SMB/agency focus.

Broad incumbents

• WP Engine: Large-scale managed WordPress hosting platform with premium plans including security, backups, and performance tooling. Broader incumbent offering managed hosting infrastructure that WPSS resells/partners with rather than competes against directly.
• ManageWP: Automated WordPress site management dashboard owned by GoDaddy, enabling bulk updates, backups, and monitoring across multiple sites. Competes indirectly by enabling customers to self-serve maintenance rather than hire a service.

Emerging players

• Codeable: Vetted WordPress freelancer marketplace connecting businesses with expert WordPress developers for custom development tasks. Competes for one-off development and customization work that overlaps with WPSS's project-based offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/wpssupport
• YouTubeyoutube.com/channel/UC9E8tShaQbt3aHAJDLq9mlA
• Facebookfacebook.com/wpsupportspecialists
• Instagraminstagram.com/wpsupportspecialists
• LinkedInlinkedin.com/company/wp-support-specialists

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WordPress Support Specialists