What Prodata Sistem Teknologi does

PT. Prodata Sistem Teknologi is a privately held Indonesian company headquartered at Grand Slipi Tower in Jakarta, operating for 22+ years as the exclusive appointed distributor of ManageEngine (a division of Zoho Corporation) products in Indonesia. The company delivers AI-powered IT management solutions spanning IT Service Management (ServiceDesk Plus), Unified Endpoint Management (Endpoint Central), Identity and Access Management (AD360, ADManager Plus, PAM360), IT Operations Management (OpManager Plus, Network Configuration Manager), and Security Information and Event Management (Log360, ADAudit Plus), deployed across on-premises, cloud-native, cloud-ready, and MSP models. Prodata also distributes Zoho cloud applications and Cisco networking, cloud, and cybersecurity solutions, and operates its own Procare managed services platform with 24/7 PRO-Care support and Prodata Professional Services for IT infrastructure monitoring, asset management, and Zero Trust identity security.

The business model combines subscription-based ManageEngine software licensing (new sales, renewals, and upsells) with certified implementation, consulting, integration, customization, and training services, layered with recurring managed services contracts and a channel partner/reseller program via the Partner Zone portal. Go-to-market is a consulting-led enterprise field sales motion supported by phone, WhatsApp, email, free 30-60 day trials, annual seminars (ITCON, ITOM Days, UEMS, Shield IAM & Cybersecurity), workshops across Jakarta, Surabaya, and Yogyakarta, and a YouTube/LinkedIn/Instagram content presence. Prodata serves 800+ enterprise and mid-market customers across Banking & Financial Services, Manufacturing, Government & BUMN, Education, Healthcare, Retail & E-commerce, Mining & Resources, and Managed Service Providers in Indonesia, with primary verticals being banking, manufacturing, and government.

Name

Prodata Sistem Teknologi

Legal name

PT. Prodata Sistem Teknologi

Website

https://prodata.co.id

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Prodata Sistem Teknologi is the exclusive ManageEngine (Zoho) distributor in Indonesia, delivering AI-powered ITSM, UEM, IAM, ITOM, and SIEM solutions plus Zoho and Cisco products, with Procare managed services and certified implementation to 800+ enterprise customers.

Ownership category

akta.pro rank

Product category

IT Management Software Distribution

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Business Support Services (5614)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

IT Procurement, Lifecycle & Asset Management Services (BPAEABAL)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• IT service management
• Unified endpoint management
• Identity access management
• Network performance monitoring
• IT managed services

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. ManageEngine Software Licensing: Prodata generates revenue as the exclusive ManageEngine distributor in Indonesia by reselling ManageEngine software licenses. This includes subscription-based licensing (perpetual and SaaS/cloud models) for products such as ServiceDesk Plus, Endpoint Central, OpManager, ADManager Plus, ADAudit Plus, PAM360, AD360, AssetExplorer, and others. Revenue is generated through new license sales, renewals, and upsells.
2. Professional Services and Implementation: Prodata provides certified implementation, consultation, integration, customization, and training services for ManageEngine solutions. Services include network security assessment, remote monitoring and maintenance, and Prodata Professional Services covering IT infrastructure monitoring, asset management, and identity security.
3. Managed Services (Procare): Prodata offers Procare managed services providing Layer 1 (L1) support, incident management, service request management, change management, problem management, CMDB maintenance, and knowledge management as ongoing managed service contracts.
4. Partner/Reseller Program: Revenue generated through the partner program where resellers purchase ManageEngine licenses through Prodata at distributor pricing and resell to end customers.
5. Renewal and Support Contracts: Renewal quotes and after-sales support services via dedicated support contacts ([email protected] and [email protected]), generating recurring revenue from subscription renewals and support contract renewals.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

PT. Prodata Sistem Teknologi is the exclusive distributor of ManageEngine IT operations and service management software in Indonesia, reselling the full ManageEngine suite (ITSM, UEM, IAM, ITOM, SIEM, ITAM, vulnerability management, firewall analytics, network configuration management) and bundling it with certified implementation, consulting, integration, training, and 24/7 Procare managed services. The company also distributes Zoho business applications and Cisco networking and cybersecurity solutions in the Indonesian market.

Product overview

PT. Prodata Sistem Teknologi is an exclusive ManageEngine distributor in Indonesia providing AI-driven IT management solutions. The portfolio is organized as a unified service management ecosystem centered on ManageEngine products, including ITSM (ServiceDesk Plus), IT Asset Management (AssetExplorer), Customer Support (SupportCenter Plus), Vulnerability Management (Vulnerability Manager Plus), Network Configuration Management (Network Configuration Manager), Network Monitoring (OpManager Plus), Endpoint Management (Endpoint Central), Firewall Analysis (Firewall Analyzer), SIEM (Log360), Active Directory Auditing (ADAudit Plus), Identity Governance (ADManager Plus), Privileged Access Management (PAM360), and Unified IAM (AD360). The company also resells Zoho and Cisco solutions. The Procare managed services layer provides ongoing IT operations support including incident management, service requests, change management, and knowledge management.

Differentiator

Problem solved

Functional benefit

Brands

• Procare: Integrated customer experience and IT services management platform offering Pro-Care 24/7 support, monitoring, and management of IT environments.
• Prodata Manage Service

Products and services

• ManageEngine ServiceDesk Plus IT Service Management (ITSM) and Enterprise Service Management (ESM) solution that unifies IT service desk, IT asset management (ITAM) and CMDB into a single centralized platform with AI-powered automation. Available to Indonesian enterprises through Prodata's distribution, implementation and support.
• ManageEngine AssetExplorer IT Asset Management (ITAM) software for tracking, managing and optimizing hardware and software assets throughout their lifecycle, distributed and supported by Prodata in Indonesia.
• ManageEngine SupportCenter Plus Help desk and customer support software for managing customer requests, incidents and support operations, distributed and supported by Prodata in Indonesia.
• ManageEngine Vulnerability Manager Plus Prioritization-focused enterprise vulnerability management software with built-in patch management, vulnerability assessment, compliance auditing and threat remediation, distributed and supported by Prodata in Indonesia.
• ManageEngine Network Configuration Manager Multi-vendor network configuration and change management (NCCM) solution for switches, routers, firewalls and other network devices, distributed and supported by Prodata in Indonesia.
• ManageEngine OpManager Plus Integrated network performance management solution providing visibility across networks, servers, IP addresses, switch ports, bandwidth management and firewall log analysis, distributed and supported by Prodata in Indonesia.
• ManageEngine Endpoint Central Unified Endpoint Management (UEM) solution for managing and securing servers, desktops and mobile devices from a single console with automated lifecycle management, distributed and supported by Prodata in Indonesia.
• ManageEngine Firewall Analyzer Firewall log, policy and configuration management software for security and traffic analysis with CLI and API-based configuration monitoring, distributed and supported by Prodata in Indonesia.
• ManageEngine Log360 Security Information and Event Management (SIEM) solution for log management, security auditing, threat detection and response, and User and Entity Behavior Analytics (UEBA), distributed and supported by Prodata in Indonesia.
• ManageEngine ADAudit Plus User Behavior Analytics (UBA)-driven change auditor for monitoring and auditing Active Directory, Windows servers, file servers and workstations, distributed and supported by Prodata in Indonesia.
• ManageEngine ADManager Plus Identity Governance and Administration (IGA) software for automated identity lifecycle management, security and compliance, with integrations into SIEM, HCM and ITSM/help desk tools via REST APIs; distributed and supported by Prodata in Indonesia.
• ManageEngine PAM360 Privileged Access Management (PAM) solution ensuring privileged access pathways to mission-critical assets are managed, monitored and integrated with ticketing systems via ticket-ID validation, distributed and supported by Prodata in Indonesia.
• ManageEngine AD360 Unified Identity and Access Management (IAM) solution integrating Identity Governance and Administration (IGA), Privileged Access Management (PAM), AD auditing and access certification, with REST APIs for integration, distributed and supported by Prodata in Indonesia.
• Procare Manage Services Prodata-branded managed services providing proactive IT maintenance, incident management, service request management, change management, problem management, configuration management (CMDB) and knowledge management, including 24/7 Pro-Care support for managed-services customers.
• Zoho Business Applications Cloud Software Suite and SaaS Applications for businesses from Zoho, distributed and supported by Prodata in Indonesia alongside its ManageEngine portfolio.
• Cisco Networking and Security Solutions Networking, cloud and cybersecurity solutions from Cisco distributed and supported by Prodata in Indonesia alongside its ManageEngine portfolio.

Quantifiable outcome

• After deploying ADSelfService Plus, support calls dropped by 30%, freeing up the help desk to focus on critical tasks
• +4 more outcomes

Named customers14 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature4 records

Partnerships

One partnership is on record.

• ManageEngine (Zoho Corporation)flagshipChannel Partner/ Reseller/ DistributorProdata is the exclusive appointed distributor of ManageEngine products for Indonesia market. Prodata specializes in enterprise service management, IT operations management, unified endpoint management, identity and access management, IT security, and IT analytics solutions. The partnership covers on-premises, cloud-native, cloud-ready, and MSP deployment models. Prodata provides certified implementation, consulting, integration, training, and ongoing technical support for all ManageEngine products across Indonesia.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• NTT Data: Global IT services and systems integrator with active Indonesian enterprise presence delivering IT infrastructure, managed services, and consulting. Competes with Prodata for the enterprise IT services and managed services contracts that anchor Prodata's managed services revenue.
• BMC Software: Established global ITSM and IT operations management vendor (BMC Helix, BMC Remedy), competing with ManageEngine across ITSM, ITOM, and discovery — categories central to Prodata's portfolio and a frequent alternative considered by Indonesian enterprise buyers.
• Ivanti: Global unified endpoint management, IT asset management, and ITSM vendor with comparable product categories to ManageEngine Endpoint Central, AssetExplorer, and ServiceDesk Plus. A relevant incumbent competing for the same UEM/ITSM spend in Indonesian enterprises.
• ServiceNow: Global leader in ITSM and enterprise service management and the dominant competitor to ManageEngine's ServiceDesk Plus suite. Competes for the same enterprise ITSM/ITOM wallet share that Prodata pursues in Indonesia, but as a much larger incumbent with broader portfolio.
• Ingram Micro: Global IT distribution and value-added services platform serving channel partners worldwide. Comparable to Prodata's distribution and channel-enablement motion but at vastly larger scale, and a structural reference point for distribution-led IT services business models.
• ManageEngine (Zoho Corporation): The product principal whose full ManageEngine suite Prodata exclusively distributes in Indonesia. As the platform owner with global R&D, broader portfolio, and direct enterprise sales capability, ManageEngine is the strategic counterpart whose roadmap directly drives Prodata's revenue.

Direct peers

• Metrodata Electronics: Indonesian IT distribution and solutions provider listed on IDX. Distributes and implements enterprise IT hardware, software, and services across Indonesia, sharing the multi-vendor distribution, value-added reselling, and enterprise-services business model with Prodata.
• Multipolar Technology: Indonesian IT distribution and systems integration company listed on IDX. Operates a similar enterprise IT distributor model across multiple global principal brands, serving banking, telco, and enterprise customers with overlapping solutions portfolio and GTM motion in Indonesia.
• Anabatic Technologies: Indonesian public technology company providing digital solutions, IT services, and enterprise platforms to banking, financial services, and enterprise clients. Comparable to Prodata in its enterprise IT integration focus and vertical concentration in regulated Indonesian industries.

Emerging players

• Atlassian: Cloud-first ITSM (Jira Service Management) and IT operations platform rapidly expanding in APAC. Overlaps with ManageEngine ServiceDesk Plus and competes for the same Indonesian enterprise ITSM budgets, often preferred for cloud-native procurement models.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCQIBLkpjxV1u26Taf0sSI7A
• LinkedInlinkedin.com/company/prodataid
• Instagraminstagram.com/prodata_id

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prodata Sistem Teknologi