KCOM Group PLC.
KCOM Group PLC is a UK regional full-fibre telecommunications operator serving residential, business, and wholesale customers in Hull, East Yorkshire, and North Lincolnshire through subscription-based broadband, IT, and wholesale fibre services.
- Company typePublic
- Founded1904
- HeadquartersKingston upon Hull, United Kingdom
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What KCOM Group PLC. does
KCOM Group PLC is a UK regional full-fibre telecommunications operator headquartered in Kingston upon Hull and serving Hull, East Yorkshire, and (via wholesale) North Lincolnshire. The company has operated continuously since 1904, making it one of the longest-established telecoms providers in the UK, and currently markets itself across three segments: residential full-fibre broadband, business and public-sector connectivity and IT solutions, and wholesale fibre, voice, and data services to other operators. Its core technology is an owned full-fibre broadband network, which the company reports delivers a fault rate of 16 per 1,000 customers versus a 44 per 1,000 industry average across major UK providers. The business model is subscription-recurring across all three segments, with direct-to-consumer self-service for residential customers via kcom.com, a dedicated business portal at heybusiness.kcom.com for enterprise and public-sector clients, and a regulated wholesale channel for operators seeking access to fibre infrastructure in KCOM's territory. Distribution is purely domestic and regional, with no global footprint claims, and the company has no disclosed parent, subsidiaries, funding rounds, or active M&A activity in the input data. KCOM differentiates through local heritage, community programmes (social tariffs, Digital Inclusion Grants, STEM activities), and an inclusive-employer positioning, and has been recognised with the 2024 ISPA Sustainability Award and three 2025 UK Fibre Awards for marketing, community impact, and digital inclusivity.
KCOM Group PLC. firmographics
Firmographics- Name
- KCOM Group PLC.
- Legal name
- KCOM Group PLC
- Website
- https://kcomplc.com
- Company type
- Public
- Founded year
- 1904
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- KCOM Group PLC is a UK regional full-fibre telecommunications operator serving residential, business, and wholesale customers in Hull, East Yorkshire, and North Lincolnshire through subscription-based broadband, IT, and wholesale fibre services.
- Ownership category
- akta.pro rank
KCOM Group PLC. industry classification
Industry- Product category
- Telecommunications Services
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industry
- Terrestrial Long-Haul Fiber Backbone Operators (Intercity/Interstate) (HDAIALAG)
Keywords
Where KCOM Group PLC. is headquartered
LocationHeadquarters
- HQ city
- Kingston upon Hull
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
KCOM Group PLC. business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Residential Broadband Services: Full fibre broadband services for residential customers in Hull and East Yorkshire, offering connectivity for streaming, gaming, security and general home internet needs
- Business and Public Sector Solutions: Technology products and services for businesses including connectivity, communication solutions and IT services
- Wholesale Voice, Data and Network Services: Fibre network services enabling other operators to serve customers in Yorkshire and North Lincolnshire
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
KCOM Group PLC. product offering
Product offeringCore offering
KCOM Group PLC operates a full fibre broadband network serving three distinct customer segments: residential consumers in Hull and East Yorkshire through direct broadband subscriptions, business and public sector organisations through a dedicated business portal offering connectivity and IT services, and wholesale partners via fibre network access in Yorkshire and North Lincolnshire. The company delivers award-winning broadband with significantly fewer faults than national providers (16 per 1,000 customers vs. industry average of 44).
Product overview
KCOM Group PLC operates as a unified telecommunications platform offering three integrated service lines: Full Fibre Broadband for residential customers, Business Solutions for enterprise and public sector clients, and Wholesale Services for operators in Yorkshire and North Lincolnshire. The company operates its own full fibre network infrastructure and positions itself as a local provider with national-quality connectivity, emphasising reliability metrics and community engagement.
Differentiator
Problem solved
Functional benefit
Products and services
- Full Fibre Broadband Award-winning full fibre broadband delivering streaming, gaming, security and connectivity for residential customers, with significantly fewer faults than national providers (16 per 1,000 customers vs. industry average of 44).
- Business Solutions Connectivity, communication and IT solutions for businesses and public sector organisations, served through a dedicated business portal (heybusiness.kcom.com) to keep customers confidently connected.
- Wholesale Voice, Data and Network Services Wholesale voice, data and network services that allow other operators and partners to connect their customers using KCOM's fibre network in Yorkshire and North Lincolnshire.
Quantifiable outcome
- 16 faults per 1,000 customers compared to 44 industry average across major UK broadband providers
Companies that use KCOM Group PLC.
Customer profileSegments3 records
Ideal customer profiles3 records
KCOM Group PLC. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
KCOM Group PLC. partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Partners (generic page)unclearKCOM mentions a 'Partners' page on their website (/about-us/partners/), indicating they maintain partnerships. However, no specific partner names or details are provided in the source content.
Scale indicators3 records
Recent moves1 record
Expansion highlights5 records
KCOM Group PLC. competitors and assessment
Company assessmentDirect peers
- CityFibre: UK wholesale and retail fiber operator building full-fiber networks across multiple UK regions; directly comparable as an alternative fiber platform competing with national incumbents.
- Community Fibre: London-focused full-fiber broadband provider serving residential and B2B customers; comparable regional fiber ISP with similar vertical integration of build and retail.
- Zzoomm: UK regional full-fiber ISP building networks in smaller towns; comparable independent fiber retail operator without national footprint.
- Gigaclear: UK rural full-fiber broadband operator; comparable as a regional fiber ISP targeting underserved premises, similar in scope to KCOM's digital inclusion push.
- Hyperoptic: UK independent full-fiber ISP focused on residential and business broadband in urban areas; comparable as a regional fiber retail provider without national incumbent infrastructure.
- Truespeed: South West England-focused full-fiber broadband provider serving residential and business customers; comparable regional fiber ISP with similar scale and target market.
Emerging players
- B4RN (Broadband for the Rural North): Community-led rural fiber network in the North of England; comparable as a regional fiber operator addressing rural connectivity, though structurally community-funded rather than commercial.
Broad incumbents
- BT Group (Openreach): UK national incumbent telecom operating the Openreach fiber access network; comparable as the dominant national broadband provider competing in KCOM's territory and adjacent markets.
- Virgin Media O2: Major UK quad-play provider with extensive cable and fiber footprint; comparable broad incumbent overlapping KCOM's broadband and business connectivity segments.
- TalkTalk: UK national ISP providing broadband to consumers and businesses; comparable broad incumbent competing for the same customer segments in adjacent and overlapping geographies.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
KCOM Group PLC. social profiles
Digital presenceKCOM Group PLC. financial estimates
Financial estimateRevenue estimate
Valuation estimate
KCOM Group PLC. leadership team
Management profileNumber of profiles
Profiles4 records
KCOM Group PLC. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
KCOM Group PLC. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about KCOM Group PLC.
What does KCOM Group PLC. do?
KCOM Group PLC operates a full fibre broadband network serving three distinct customer segments: residential consumers in Hull and East Yorkshire through direct broadband subscriptions, business and public sector organisations through a dedicated business portal offering connectivity and IT services, and wholesale partners via fibre network access in Yorkshire and North Lincolnshire. The company delivers award-winning broadband with significantly fewer faults than national providers (16 per 1,000 customers vs. industry average of 44).
Is KCOM Group PLC. a public or private company?
KCOM Group PLC. is a public company. It is classified as public and is currently operating.
When was KCOM Group PLC. founded?
KCOM Group PLC. was founded in 1904. It employs 5,001 to 10,000 people.
Where is KCOM Group PLC. based?
KCOM Group PLC. is headquartered in Kingston upon Hull, United Kingdom, in the Europe region.
How does KCOM Group PLC. make money?
Three revenue lines are on record. Residential Broadband Services are the primary driver. The others are business and Public Sector Solutions and wholesale Voice, Data and Network Services.
Who are KCOM Group PLC.'s main competitors?
Direct peers on record are CityFibre, Community Fibre, Zzoomm, Gigaclear, Hyperoptic and Truespeed. B4RN (Broadband for the Rural North) is listed as an emerging player. Broad incumbents are BT Group (Openreach), Virgin Media O2 and TalkTalk.
Does KCOM Group PLC. have an API?
No public API is recorded for KCOM Group PLC..
What industry is KCOM Group PLC. in?
KCOM Group PLC.'s product category is Telecommunications Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIALAG, Terrestrial Long-Haul Fiber Backbone Operators (Intercity/Interstate). Its NAICS code is 51711.