KCOM Group PLC.

What KCOM Group PLC. does

KCOM Group PLC is a UK regional full-fibre telecommunications operator headquartered in Kingston upon Hull and serving Hull, East Yorkshire, and (via wholesale) North Lincolnshire. The company has operated continuously since 1904, making it one of the longest-established telecoms providers in the UK, and currently markets itself across three segments: residential full-fibre broadband, business and public-sector connectivity and IT solutions, and wholesale fibre, voice, and data services to other operators. Its core technology is an owned full-fibre broadband network, which the company reports delivers a fault rate of 16 per 1,000 customers versus a 44 per 1,000 industry average across major UK providers. The business model is subscription-recurring across all three segments, with direct-to-consumer self-service for residential customers via kcom.com, a dedicated business portal at heybusiness.kcom.com for enterprise and public-sector clients, and a regulated wholesale channel for operators seeking access to fibre infrastructure in KCOM's territory. Distribution is purely domestic and regional, with no global footprint claims, and the company has no disclosed parent, subsidiaries, funding rounds, or active M&A activity in the input data. KCOM differentiates through local heritage, community programmes (social tariffs, Digital Inclusion Grants, STEM activities), and an inclusive-employer positioning, and has been recognised with the 2024 ISPA Sustainability Award and three 2025 UK Fibre Awards for marketing, community impact, and digital inclusivity.

Name

KCOM Group PLC.

Legal name

KCOM Group PLC

Website

https://kcomplc.com

Company type

Public

Founded year

1904

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

KCOM Group PLC is a UK regional full-fibre telecommunications operator serving residential, business, and wholesale customers in Hull, East Yorkshire, and North Lincolnshire through subscription-based broadband, IT, and wholesale fibre services.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

akta.pro industry

PRIMARYHDAIADAE

Fiber ISPs (FTTH/FTTP Retail Providers)

Hardware, Technology & Telecom/Telecommunications & Network Services/Internet Service Providers (ISPs)

SECONDARYHDAIALAG

Terrestrial Long-Haul Fiber Backbone Operators (Intercity/Interstate)

Hardware, Technology & Telecom/Telecommunications & Network Services/Subsea & Long-Haul Fiber Networks (International Backbone)

Keywords

• Full fibre broadband
• Business connectivity services
• Wholesale telecom network
• Residential broadband
• Public sector communications

Headquarters

HQ city

Kingston upon Hull

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Broadband Services: Full fibre broadband services for residential customers in Hull and East Yorkshire, offering connectivity for streaming, gaming, security and general home internet needs
2. Business and Public Sector Solutions: Technology products and services for businesses including connectivity, communication solutions and IT services
3. Wholesale Voice, Data and Network Services: Fibre network services enabling other operators to serve customers in Yorkshire and North Lincolnshire

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

KCOM Group PLC operates a full fibre broadband network serving three distinct customer segments: residential consumers in Hull and East Yorkshire through direct broadband subscriptions, business and public sector organisations through a dedicated business portal offering connectivity and IT services, and wholesale partners via fibre network access in Yorkshire and North Lincolnshire. The company delivers award-winning broadband with significantly fewer faults than national providers (16 per 1,000 customers vs. industry average of 44).

Product overview

KCOM Group PLC operates as a unified telecommunications platform offering three integrated service lines: Full Fibre Broadband for residential customers, Business Solutions for enterprise and public sector clients, and Wholesale Services for operators in Yorkshire and North Lincolnshire. The company operates its own full fibre network infrastructure and positions itself as a local provider with national-quality connectivity, emphasising reliability metrics and community engagement.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Fibre Broadband Award-winning full fibre broadband delivering streaming, gaming, security and connectivity for residential customers, with significantly fewer faults than national providers (16 per 1,000 customers vs. industry average of 44).
• Business Solutions Connectivity, communication and IT solutions for businesses and public sector organisations, served through a dedicated business portal (heybusiness.kcom.com) to keep customers confidently connected.
• Wholesale Voice, Data and Network Services Wholesale voice, data and network services that allow other operators and partners to connect their customers using KCOM's fibre network in Yorkshire and North Lincolnshire.

Quantifiable outcome

• 16 faults per 1,000 customers compared to 44 industry average across major UK broadband providers

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Partners (generic page)unclearOthersKCOM mentions a 'Partners' page on their website (/about-us/partners/), indicating they maintain partnerships. However, no specific partner names or details are provided in the source content.

Scale indicators3 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• CityFibre: UK wholesale and retail fiber operator building full-fiber networks across multiple UK regions; directly comparable as an alternative fiber platform competing with national incumbents.
• Community Fibre: London-focused full-fiber broadband provider serving residential and B2B customers; comparable regional fiber ISP with similar vertical integration of build and retail.
• Zzoomm: UK regional full-fiber ISP building networks in smaller towns; comparable independent fiber retail operator without national footprint.
• Gigaclear: UK rural full-fiber broadband operator; comparable as a regional fiber ISP targeting underserved premises, similar in scope to KCOM's digital inclusion push.
• Hyperoptic: UK independent full-fiber ISP focused on residential and business broadband in urban areas; comparable as a regional fiber retail provider without national incumbent infrastructure.
• Truespeed: South West England-focused full-fiber broadband provider serving residential and business customers; comparable regional fiber ISP with similar scale and target market.

Emerging players

• B4RN (Broadband for the Rural North): Community-led rural fiber network in the North of England; comparable as a regional fiber operator addressing rural connectivity, though structurally community-funded rather than commercial.

Broad incumbents

• BT Group (Openreach): UK national incumbent telecom operating the Openreach fiber access network; comparable as the dominant national broadband provider competing in KCOM's territory and adjacent markets.
• Virgin Media O2: Major UK quad-play provider with extensive cable and fiber footprint; comparable broad incumbent overlapping KCOM's broadband and business connectivity segments.
• TalkTalk: UK national ISP providing broadband to consumers and businesses; comparable broad incumbent competing for the same customer segments in adjacent and overlapping geographies.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/KCOMbusiness
• Facebookfacebook.com/kcomhome
• LinkedInlinkedin.com/company/kcom
• Instagraminstagram.com/kcomhome

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KCOM Group PLC.