TLC Veterinary Clinic

What TLC Veterinary Clinic does

TLC Veterinary Clinic is a privately held, single-location companion animal veterinary practice operating at 2805 Pacific Ave SE in Olympia, Washington. Founded in 1986 and acquired by Dr. Shea Miller in 2009, the clinic serves pet owners across the South Puget Sound region through a direct-to-consumer model with appointments scheduled by phone, text, email, or an online pet portal (petportal.vet). The service menu spans wellness exams, sick pet visits, surgery and dental cleanings, diagnostics and vaccines, grooming ('run-in-backs'), senior pet care ('Golden Age'), low-stress 'Fear Less' exams, and euthanasia including referrals to Lap of Love for in-home services. Care is delivered by a small team consisting of Dr. Miller (sole veterinarian), office manager/IT lead Jason Miller, and two veterinary assistants, with surgery and dental procedures performed weekly for established clients.

Revenue is generated on a fee-for-service basis with full payment expected at the time of visit, supplemented by third-party financing through Cherry Payment Plans, Pet Assure discount card acceptance, and a Vet Source online pharmacy channel for home-delivered medications. Marketing is conducted primarily through Facebook, Google Business listing updates, and word-of-mouth, with no paid acquisition, no digital advertising platform presence beyond organic search, and no institutional or commercial clients. No external investment, parent company, or private equity sponsorship is indicated, and the practice has remained a founder-owned single-site operation for nearly four decades. Technology adoption is limited to standard practice-management and online portal tooling, with no proprietary platforms, data assets, or AI/ML capabilities disclosed.

Name

TLC Veterinary Clinic

Legal name

TLC Veterinary Clinic

Website

https://tlcvet.net

Company type

Private

Founded year

1986

Operating status

Operating

Short description

TLC Veterinary Clinic is a privately held, single-location companion animal veterinary practice in Olympia, Washington, founded in 1986 and serving South Puget Sound pet owners with wellness, surgical, dental, diagnostic, senior, and end-of-life care.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (54194)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industry

Preventive Care & Vaccination Clinics (HLAMAAAB)

Keywords

• Veterinary clinic services
• Small animal healthcare
• Pet wellness exams
• Veterinary surgery dental
• Senior pet end-of-life care

Headquarters

HQ city

Olympia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Veterinary Services Revenue: TLC Veterinary Clinic generates revenue through fees for veterinary services including wellness exams, sick pet exams, surgery/dental cleanings, diagnostics/vaccines, nail trims, anal gland expression, and other ancillary services. Full payment is expected at time of service.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

TLC Veterinary Clinic is a single-location small-animal veterinary practice in Olympia, WA delivering wellness exams, sick pet urgent care, surgery and dental cleanings, diagnostics and vaccines, low-stress "Fear Less" examinations, senior pet ("Golden Age") care, grooming add-ons, and compassionate end-of-life euthanasia services. All clinical services are rendered in person at the clinic by Dr. Shea Miller and support staff, with medications fulfilled through an online pharmacy partner.

Product overview

TLC Veterinary Clinic is a single-location veterinary practice offering comprehensive pet healthcare services. The clinic provides a full spectrum of care including wellness exams, sick pet care, surgery/dental services, diagnostics/vaccines, grooming (run-in-backs), and senior pet care (Golden Age). The clinic also offers specialized low-stress 'Fear Less' exams and end-of-life/euthanasia services. All services are delivered at their Olympia, WA facility by Dr. Shea Miller and support staff.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthy Furkid Wellness Exams Annual comprehensive physical examinations for cats and dogs, covering lumps/bumps checks, heart/lung auscultation, lymph node assessment, skin parasite inspection, and neurological screening.
• Sick Furkid Exams Same-day and urgent care examinations for ill pets, with triage capability for urgent cases when capacity allows.
• Surgery and Dental Cleanings Routine spays, neuters, mass removals, dental cleanings, and dental extractions performed weekly for established clients.
• Veterinary Diagnostics and Vaccines In-clinic diagnostic testing including annual fecal samples, bloodwork for pets aged 5–6 and older, and individually tailored vaccine protocols based on each pet's lifestyle.
• Run-in-backs (Grooming Services) Auxiliary grooming services including nail trims, anal gland expression, and sanitary shaves, performed by veterinary assistants during regular clinic hours.
• Golden Age (Senior Pet Care) Specialized care program for aging pets focused on quality of life through routine exams, bloodwork, and early disease detection.
• "Fear Less" Exam Low-stress veterinary examination service designed to minimize pet anxiety through pre-visit preparation guidance, calming techniques, and gentle handling during the exam.
• Euthanasia Services Compassionate end-of-life care and euthanasia services performed at the clinic, with referral options for at-home euthanasia through partner Lap of Love and other home-based providers.

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Pet AssurecoreOthersPet Assure is a pet insurance/health card program that TLC Veterinary Clinic honors. Pet Assure members can receive discounts on services at participating veterinary clinics.
• Cherry Payment PlanscoreOthersCherry Payment Plans provides financing options for pet care expenses. TLC Veterinary Clinic accepts Cherry as a payment method, allowing customers to pay for services over time rather than upfront.
• Pet Poison HelplineminorOthersResource partner for pet toxicity emergencies. TLC references this hotline on their Resources page for clients whose pets have ingested something toxic.
• Veterinary PartnersminorOthersVeterinary information resource (VIN) that TLC recommends to clients who have questions about veterinary problems. Provides access to veterinary medical information.
• Lap of LoveminorChannel Partner/ Reseller/ DistributorAt-home euthanasia service that TLC refers clients to when end-of-life care is needed at home rather than at the clinic. Lap of Love veterinarians provide in-home peaceful euthanasia services.

Scale indicators1 record

Recent moves6 records

Emerging players

• Small Door Veterinary: Membership-based GP veterinary clinic with extended hours, modern facilities, and digital booking. Competes for the same premium pet owner segment with a differentiated tech and service model.
• PetIQ / VetIQ Wellness Centers: Operates low-cost veterinary clinics inside retail locations focusing on preventive care, vaccinations, and routine services. Competes with TLC on the lower end of the wellness/vaccine service category.
• Petfolk: Tech-enabled GP veterinary clinic operator focused on convenience, transparent pricing, and modern customer experience. Targets the same pet-owner demographics TLC serves, with stronger digital infrastructure.
• Bond Vet: Modern, design-forward urban and suburban GP veterinary clinic startup. Targets the same millennial pet-owner demographic as TLC with a tech-enabled, hospitality-style experience — direct competition for new pet owner acquisition.
• Heart + Paw: Multi-location GP veterinary clinic offering wellness, dental, surgery, and grooming services. Operates a similar full-service companion animal model to TLC but with a multi-site, professionally-managed footprint.

Broad incumbents

• Banfield Pet Hospital: Nation's largest GP veterinary chain with locations inside PetSmart stores. Provides similar wellness, sick-care, and surgical services to TLC's offering, but at a standardized, corporate scale across the country.
• BluePearl Veterinary Partners: Large specialty and emergency veterinary hospital operator. Where TLC refers out for ER and specialty cases, BluePearl is the typical destination — making it both a referral partner competitor and a competitor for advanced care wallet share.
• VCA Animal Hospitals: Largest U.S. operator of companion animal veterinary hospitals with thousands of GP and specialty locations. Directly competes with TLC for Olympia-area pet owners but at vastly greater scale and with broader service portfolios.

Regional players

• Olympia Veterinary Specialists: Regional specialty/ER veterinary provider serving the same South Puget Sound geography. Functions both as TLC's referral destination for ER and specialty cases and as a competitor for higher-acuity wallet share in the same market.

Direct peers

• Lap of Love: TLC's named referral partner for in-home euthanasia services. Operates in the same end-of-life care category with a mobile, in-home delivery model — overlapping directly with TLC's compassionate end-of-life offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/olympiavet

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TLC Veterinary Clinic