What ITHAX does

ITHAX is a private VoIP/SIP telecommunications service provider operating as a member of the AFRICON Group of Companies, founded by Dr. Alkis Algianakis. Established in 2000 as an extension of predecessor ARCOM Telecoms, ITHAX assumed all of ARCOM's satellite, terrestrial, and maritime communications activities in 2013 and now delivers a modular product portfolio including core SIP/VoIP telephony, Cloud PBX, pre-paid calling cards (ICC), global DID number allocation, maritime ship-to-shore communications, telecommunications consulting, and Starlink integration services. The technical foundation rests on the HYDRA ERP/CRM/Billing system — an in-house platform built since 1998 that integrates billing, agent management, and customer portals — along with multi-network satellite interconnection across Inmarsat, Iridium, Thuraya, VSAT, and Starlink systems.

The company operates from Athens, Greece and New York, USA, with data centers across multiple U.S. states processing what it describes as 'millions of calls.' Its revenue model is primarily usage-based (per-second call termination with no minimum duration), supplemented by recurring subscriptions for Cloud PBX and DID numbers, pre-paid calling-card sales, and professional services on a contingency basis (no payment if a 50% cost reduction is not achieved). Distribution combines a self-serve online portal with an agent/reseller channel, targeting heavy business users, multinational corporates, the maritime/shipping vertical, government clients (including the Hellenic Navy and the United Nations), and individual consumers seeking low-cost international calling. Strategic partnerships with Pivotel (2020) for Australia/New Zealand market access, with Starlink/SpaceX for managed satellite broadband, and with PayPal for payment processing underpin the operating model.

There is no disclosed external funding, no public listing, and no revenue or headcount growth data in the source material. The firm is privately held, founder-led, and operates as a cash-flow-financed, niche B2B/B2B2C telecom with established but narrow positioning in maritime satellite communications and the Hellenic diaspora market, increasingly supplemented by Starlink and Cloud PBX offerings.

Name

ITHAX

Legal name

ITHAX

Website

https://ithax.net

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

ITHAX is a private VoIP/SIP telecommunications provider and AFRICON Group member offering cloud telephony, calling cards, DID numbers, maritime satellite communications, and Starlink integration to shipping firms, heavy business users, and individuals globally from Athens and New York.

Ownership category

akta.pro rank

Product category

VoIP Telecommunications Services

NAICS

Satellite Telecommunications (5174), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• VoIP telephony services
• Cloud PBX systems
• Satellite telecommunications
• Maritime communications
• Calling card platforms

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales

Revenue model

1. VoIP Telephony Services: VoIP telecommunications services providing cheap quality calls towards all major terrestrial and satellite networks. Revenue generated through call termination charges, per-second billing with no minimum call duration.
2. Cloud PBX Services: Cloud-based PBX capabilities offered at minimal monthly cost without hardware investment. Customers pay for as long as they need the service with no commitments and no hidden charges.
3. ITHAX Calling Cards (ICC): Pre-paid calling card platform with cards available in fixed values or rechargeable up to any amount. Revenue from card sales and per-destination termination charges.
4. ITHAX Numbers (DID): Local/international telephone number allocation with various pricing setups including purchase/setup fees, monthly recurring fees, or per-minute costs. Numbers ideal for corporate use with multiple local/international numbers.
5. Maritime Telecommunications: Maritime satellite services including ship-to-shore connectivity, fleet management solutions, and crew calling solutions. Revenue from connectivity fees and per-minute call charges.
6. Telecommunications Consulting: Consultation services for designing and implementing telecommunications networks. If the company fails to achieve at least 50% cost reduction, they do not get paid for the work done.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

ITHAX is a professional VoIP/SIP telecommunications service provider offering low-cost voice calls over terrestrial, mobile, and satellite networks, with real-time online billing and customer/agent web portals. Its portfolio spans Cloud PBX, prepaid calling cards (ICC), global DID number allocation, maritime satellite communications, Starlink integration, mobile and desktop softphone setup, and outcome-based telecommunications consulting.

Product overview

ITHAX is a VoIP telecommunications service provider offering a modular product ecosystem centered on its core telephony service. The portfolio consists of ITHAX Telephony (core VoIP service), Cloud PBX (cloud-based PBX), ITHAX Calling Cards (prepaid calling platform), ITHAX Numbers (global number allocation), Maritime telecommunications (ship communications), Consulting services, and Mobile/Desktop softphone setup. These products work together as an integrated telecommunications platform where Cloud PBX serves as the call management hub, Numbers provide global reach, Maritime extends services to ships, and Calling Cards enable access without internet. All services are built on SIP/VoIP technology with real-time billing and web portal management.

Differentiator

Problem solved

Functional benefit

Products and services

• ITHAX Telephony Core SIP/VoIP telecommunications service delivering voice calls over internet, terrestrial, mobile, and satellite networks with real-time online billing and customer/agent web portals. Targets heavy business users and individuals needing low-cost calls to fixed, mobile, and satellite destinations globally.
• ITHAX Cloud PBX Cloud-based private branch exchange (PBX) hosted by ITHAX, providing call routing, voicemail, IVR, conference rooms, automated attendants, call queuing, and fax-to-email/PDF capability without on-premise PBX hardware.
• ITHAX Calling Card (ICC) Prepaid calling card platform that allows calls from any phone via local access numbers without internet access. Supports PIN and pinless dialing, multi-language prompts, per-second billing with no minimum call duration, and funds that never expire.
• ITHAX Numbers (DID) Allocation of local, international, mobile, and toll-free telephone numbers that can be pointed to ITHAX Cloud PBX, extensions, or any global destination. Designed for corporate use requiring multiple local/international numbers.
• ITHAX Maritime Maritime telecommunications solutions including ship-to-office extension numbers (IXN), ship fixed telephone lines (IFN), and crew calling cards, enabling vessels to operate as office extensions with global connectivity over multiple satellite operators.
• ITHAX Consulting Telecommunications consultation service covering the design, implementation, and optimization of voice communication systems for corporate and personal clients across fixed, mobile, and satellite channels, with a guaranteed 50% cost reduction commitment.
• Satellite and Terrestrial Telecommunications Integrated satellite and terrestrial connectivity solutions combining VoIP telephony with Starlink satellite internet and traditional land-based infrastructure for global coverage, with consultation, order handling, delivery, installation, network setup, telephony integration, and ongoing support.

Quantifiable outcome

• 50% cost reduction guaranteed on current telecom costs - if not achieved, no payment required
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and major.

• PivotelcoreStrategic or Co-development Partner · 9 November 2020AFRICON Group (parent of ITHAX) announced collaboration with Pivotel, an Australian-owned satellite communications company with expertise in remote communications supporting over 80,000 Australians and New Zealanders. Pivotel is the only mobile carrier in Australia focused on mobile satellite services and maintains direct connection to all four major mobile satellite networks: Iridium, Inmarsat, Thuraya and Globalstar. The partnership plans to enhance Pivotel's global land and maritime telecommunications sales and solutions building upon AFRICON's extensive presence and experience since 1998.
• Starlink (SpaceX)majorTechnology or IntegrationITHAX integrates Starlink satellite internet services for customers globally, offering consultation, order handling, delivery, installation, network setup, telephony integration, and ongoing support. ITHAX has performed multiple Starlink installations in Greece with achieved speeds up to 339 Mbps download and 70.3 Mbps upload.
• PayPalcoreOthersAll payments are processed through PayPal. ITHAX bears all PayPal costs, meaning customers' wallets are charged with the exact amount of their choice with no extra charges.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RingCentral: Public cloud communications and hosted PBX provider offering Cloud PBX, UCaaS, and global telephony. Closest direct competitor to ITHAX's Cloud PBX and hosted telephony offering, albeit at vastly larger scale.
• Pivotel: Australian mobile satellite carrier with direct connections to Inmarsat, Iridium, Thuraya, and Globalstar. Both a partnership counterparty and a peer in the land-mobile satellite communications market.
• 8x8: Public UCaaS and cloud contact center provider with global voice, PBX, and SIP trunking. Directly comparable in hosted telephony and SIP/VoIP service delivery to enterprise customers.
• SatCom Global: Provider of Inmarsat, Iridium, Thuraya, and VSAT satellite services for maritime and remote industries. Directly comparable to ITHAX's multi-network maritime and remote connectivity portfolio.
• Speedcast: Satellite communications and network services provider serving maritime, energy, and enterprise with multi-network managed connectivity. Comparable maritime/enterprise satellite bundle model.
• Marlink: Global maritime satellite communications provider offering VSAT, Inmarsat FleetXpress, Iridium, and crew connectivity. Direct competitor in ITHAX's maritime segment with similar multi-operator approach.
• IDT Corporation: Telecommunications and fintech company with retail international calling (Boss Revolution), wholesale carrier services, and nationwide US VoIP. Comparable international calling and prepaid platform model.
• Vonage: Cloud communications platform offering hosted PBX, SIP trunking, and programmable communications APIs. Comparable VoIP/SIP service portfolio and global number (DID) allocation capability.

Broad incumbents

• Twilio: Cloud communications platform offering programmable voice, SIP trunking, and telephony APIs globally. Operates in the same SIP/VoIP infrastructure layer as ITHAX, with far broader developer/enterprise tooling.
• BICS: Wholesale international carrier and roaming services provider offering global voice, data, and messaging. Comparable in wholesale voice termination, international telephony, and roaming-free model positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ithax_
• Facebookfacebook.com/ithaxtelephony
• LinkedInlinkedin.com/company/ithax

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITHAX