Customer Contact Company
Customer Contact Company is a Netherlands-based consulting firm offering customer service operations expertise, including interim management, advisory, training, and recruitment, to Dutch enterprise and mid-market organizations. It differentiates via a proprietary ISM diagnostic framework and a sailing-based team coaching methodology.
- Company typePrivate
- Founded2008
- HeadquartersVianen, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Customer Contact Company does
Customer Contact Company (CCC) is a Vianen, Netherlands-based professional services firm, founded in 2008 and operating with a headcount in the 11-50 range, that exclusively focuses on customer service and customer contact operations. The firm delivers four core service lines — interim management, advisory and consultancy, training (including certified AI Awareness Training), and recruitment and selection — targeted at both small-to-medium customer service teams (under 100 staff) and large enterprise contact operations (100+ staff) across banking, telecom, utilities, government, healthcare, retail and logistics sectors. Named clients include ABN AMRO, Rabobank, VodafoneZiggo, Odido, Vattenfall, Vitens, Rijksoverheid, ANWB, Universiteit van Amsterdam and others, with multi-year repeat engagements documented in case studies.
The firm does not operate a proprietary software platform; its primary intellectual property is the Inspiring Stepstone Model (ISM), a diagnostic framework assessing client organizations across 6 result areas and 100+ data points, delivered via the 360 Scan and augmented by an AI Maturity Scan. CCC uses Gen AI tooling in its two-day contact analysis methodology to categorize and analyze 500+ customer interactions per engagement. A differentiated sailing-based team coaching program complements classroom training. The team combines partners (Robbert Wierema, Alexander Hamel, Ditte Vellema) and consultants with prior practitioner experience at T-Mobile Nederland, Coolblue, ABN AMRO, 5CA, Albert Heijn, Douwe Egberts and Xerox.
Revenue is generated entirely through professional services engagements — project-based and retainer contracts with custom pricing quoted per proposal following a free advisory consultation. There is no standard price list, no self-serve distribution and no disclosed funding. Go-to-market is sales-led B2B consulting, supplemented by content marketing (blog, case studies, whitepapers), an annual Spring Cup sailing client event, and referral networks from existing engagements. The firm is privately held with no disclosed external investors and operates exclusively within the Dutch market.
Customer Contact Company firmographics
Firmographics- Name
- Customer Contact Company
- Legal name
- Customer Contact Company
- Website
- https://customercontactcompany.nl
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Customer Contact Company is a Netherlands-based consulting firm offering customer service operations expertise, including interim management, advisory, training, and recruitment, to Dutch enterprise and mid-market organizations. It differentiates via a proprietary ISM diagnostic framework and a sailing-based team coaching methodology.
- Ownership category
- akta.pro rank
Customer Contact Company industry classification
Industry- Product category
- Customer Service Consulting
- NAICS
- Marketing Consulting Services (541613), Management Consulting Services (54161)
- SIC
- Services-Management Consulting Services (8742), Services-Management Services (8741)
- akta.pro primary industry
- Customer, Marketing & Sales Consulting (BPAHACAG)
- akta.pro secondary industry
- Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ)
Keywords
Where Customer Contact Company is headquartered
LocationHeadquarters
- HQ city
- Vianen
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Customer Contact Company business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Professional Services: Revenue is generated entirely through professional services engagements including interim management (short-term or long-term placement of experienced managers), advisory & consultancy (strategy, analysis, 360° ISM scans, contact analysis), training (classroom and sailing-based coaching programs), and recruitment & selection (placement of permanent customer contact professionals). Engagements are project-based or retainer-based, with pricing quoted per proposal.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom professional services engagement |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels7 records
Customer Contact Company product offering
Product offeringCore offering
Customer Contact Company is a consulting firm that helps organizations improve their customer contact operations through interim management (temporary placement of experienced managers), advisory and consultancy, training (including a distinctive sailing-based coaching program and AI Awareness Training with certification), and recruitment & selection. The firm complements these core services with proprietary diagnostics — the 360 Scan built on its ISM (Inspiring Stepstone Model) and an AI Maturity Scan — as well as a Gen AI-enabled contact analysis service that maps what customers contact about and how they feel, followed by a workshop to develop practical solutions.
Product overview
Customer Contact Company is a consulting and advisory firm offering a portfolio of professional services for customer contact centers. Their core services include interim management (experienced interim managers for temporary support), advisory and consultancy (practical advice with implementation), training programs (including AI Awareness Training with certification and team leader training), and recruitment & selection for permanent positions. These core services are complemented by specialized diagnostic tools including the 360 Scan using the proprietary ISM (Inspiring-Stepstone Model) to assess organizational performance, and an AI Maturity Scan to evaluate AI readiness. Their advisory services also include contact analysis using Gen AI to analyze customer interactions. The company's expertise spans operational management, change management, and innovation including AI implementation and digital transformation. Services target both small teams (under 100 employees) and large organizations (100+ employees).
Differentiator
Problem solved
Functional benefit
Products and services
- Interim Management Temporary management service providing experienced interim managers and team leaders who make immediate impact in customer contact organizations, delivered as short-term or long-term assignments for Dutch enterprises and mid-market organizations.
- Advies & Consultancy (Advisory and Consultancy) Practical and future-oriented advisory service providing clear analyses, attentive listening, and broad experience to overcome challenges and seize opportunities in customer contact operations, including 360° ISM Scans and contact analysis.
- Trainingen (Training) Professional training programs for customer service management covering daily management, quality monitoring, action-oriented coaching, AI Awareness Training with certification, and a unique sailing-based experiential team coaching program.
- Werving & Selectie (Recruitment & Selection) Recruitment and selection service for permanent positions across all organizational levels in customer contact, leveraging an extensive network and thorough screening to place candidates from team manager to senior management.
- 360 Scan (ISM-Scan) Comprehensive evaluation service using the proprietary ISM (Inspiring Stepstone Model) to assess customer service performance across 6 result areas, evaluating over 100 points against best-in-class benchmarks, producing a detailed report with insights and an implementation roadmap.
- AI Maturity Scan Assessment service analyzing how mature an organization is in using AI within customer contact, providing insights on current position, opportunities, and a roadmap for responsible AI deployment to improve customer contact.
- Contactanalyse (Contact Analysis) Two-day contact analysis using Gen AI to map what customers contact about and how they feel, followed by a workshop that identifies causes and develops practical solutions for more efficient customer contact.
- Teamleider Trainingen (Team Leader Training) Specialized training program for team leaders titled 'Meesters in klantcontact' covering understanding contact center dynamics, effective performance management, cross-functional collaboration, and leadership under pressure.
Quantifiable outcome
- 9 out of 10 average customer rating for collaboration quality
- +3 more outcomes
Companies that use Customer Contact Company
Customer profileNamed customers17 records
Segments2 records
Ideal customer profiles2 records
Customer Contact Company technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature1 record
Customer Contact Company partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights5 records
Customer Contact Company competitors and assessment
Company assessmentBroad incumbents
- Accenture: Global professional services firm with large Customer Experience, marketing and operations transformation practices serving multinational enterprises including many Dutch-headquartered firms. Comparable to CCC as a broad incumbent competing for the same enterprise contact-center and CX advisory work, but at much larger scale and broader scope.
- Teleperformance: Global leader in outsourced customer experience management and digital integrated business services, with extensive Dutch operations. Comparable to CCC as a broad incumbent offering both delivery and transformation/advisory services to enterprise clients; not specialized in the Dutch boutique model but competes for the same transformation mandates.
- Concentrix: Global customer experience services company formed through the merger of Concentrix and Webhelp; among the largest contact-center operators worldwide with significant Dutch presence. Comparable to CCC as a broad incumbent offering customer-experience design, transformation consulting and operational delivery for enterprise customers across industries.
- Deloitte: Big 4 professional services firm with a substantial Human Capital and Operations Transformation practice that delivers CX, contact-center and customer operating-model work to enterprise clients. Comparable to CCC as a broad incumbent that competes on enterprise transformation mandates involving people, process and technology.
- Foundever: Global CX solutions provider (formerly Sitel Group) operating contact centers and offering CX consulting, training and analytics for major brands. Comparable to CCC as a broad incumbent combining outsourced operations with transformation advisory work, often pitching on the same enterprise CX modernization mandates.
- McKinsey & Company: Global management consulting firm with a dedicated Operations and Customer practices advising multinationals on customer-experience strategy and operating-model redesign. Comparable to CCC as a broad incumbent engaged on the largest enterprise customer-service transformation programs where boutique firms cannot match scale.
- TTEC: Global CX technology and services company (formerly TeleTech) providing customer-care, sales, and digital transformation services for enterprise clients. Comparable to CCC as a broad incumbent targeting similar enterprise buyer needs around customer-service modernization and AI-enabled operations.
Direct peers
- CM.com: Breda-based customer engagement platform combining CPaaS (SMS, WhatsApp, voice) with conversational AI and CX tooling for enterprise clients. Comparable to CCC because it serves many of the same Dutch enterprise buyers (telecom, financial services, government) and increasingly bundles professional services/AI advisory around its customer-contact platform.
- Yource Group: Dutch customer contact services provider offering inbound/outbound contact-center, recruitment and CX advisory to mid-market and enterprise clients. Comparable to CCC because it operates in the same Dutch customer-contact ecosystem, targets similar mid-to-large enterprise buyers, and blends operational support with advisory services.
- 5CA: Amsterdam-based customer service solutions company offering outsourced contact-center operations, staffing and CX consulting for European and U.S. clients. Most directly comparable to CCC because it serves Dutch enterprises with both operational delivery and consultative engagements, and was a former employer of CCC consultant Joep de Jong (Head of Operations).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Customer Contact Company social profiles
Digital presenceCustomer Contact Company compliance and trust
Trust signalCompliance2 records
Customer Contact Company financial estimates
Financial estimateRevenue estimate
Valuation estimate
Customer Contact Company leadership team
Management profileNumber of profiles
Profiles11 records
Customer Contact Company funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Customer Contact Company M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Customer Contact Company
What does Customer Contact Company do?
Customer Contact Company is a consulting firm that helps organizations improve their customer contact operations through interim management (temporary placement of experienced managers), advisory and consultancy, training (including a distinctive sailing-based coaching program and AI Awareness Training with certification), and recruitment & selection. The firm complements these core services with proprietary diagnostics — the 360 Scan built on its ISM (Inspiring Stepstone Model) and an AI Maturity Scan — as well as a Gen AI-enabled contact analysis service that maps what customers contact about and how they feel, followed by a workshop to develop practical solutions.
Is Customer Contact Company a public or private company?
Customer Contact Company is a private company. It is classified as unknown and is currently operating.
When was Customer Contact Company founded?
Customer Contact Company was founded in 2008. It employs 11 to 50 people.
Where is Customer Contact Company based?
Customer Contact Company is headquartered in Vianen, Netherlands, in the Europe region.
How does Customer Contact Company make money?
One revenue line is on record: professional Services.
Who are Customer Contact Company's main competitors?
Broad incumbents on record are Accenture, Teleperformance, Concentrix, Deloitte, Foundever, McKinsey & Company and TTEC. Direct peers are CM.com, Yource Group and 5CA.
Does Customer Contact Company have an API?
No public API is recorded for Customer Contact Company.
What industry is Customer Contact Company in?
Customer Contact Company's product category is Customer Service Consulting. Its primary akta.pro industry code is BPAHACAG, Customer, Marketing & Sales Consulting, with a secondary code of BPAAAAAJ, Customer Experience (CX) Quality, Training & Workforce Management (WFM). Its NAICS code is 541613 and its SIC code is 8742.