Westnet

What Westnet does

Westnet is an Australian retail telecommunications provider founded in 1994 in Geraldton, Western Australia, originally built around a no-nonsense, good-value phone and internet proposition for regional customers. The company offers residential broadband across multiple access technologies — NBN Fibre (FTTP/FTTN/FTTB/FTTC/HFC), NBN Fixed Wireless and Satellite, 4G Home Wireless Broadband, and 5G Home Broadband — together with SIM-only mobile voice plans, NBN Phone/VoIP voice services, and Fetch TV as an IPTV add-on. All services are delivered over network infrastructure owned and operated by its ultimate parent, TPG Telecom Group (ASX: TPG), via subsidiary iiNet.

The revenue model is straightforward subscription recurring across all streams, with monthly billing, no lock-in contracts as standard, and $0 activation on eligible NBN and Home Wireless plans. Customer acquisition historically ran through phone-based sales (13 19 17 residential, 1300 786 068 business), the westnet.com.au e-commerce site, and a self-service MyAccount portal, supported by a specialized Movers Team for relocation. The customer base spans Australian residential consumers (primary), small and medium businesses, and a Seniors Card discount segment.

Westnet's strategic posture has shifted decisively from growth to managed wind-down. From December 2023, new residential sign-ups have been redirected to sister brand iiNet, and from 2024, new business customers are redirected to TPG Telecom, with Westnet ceasing new connections entirely. Existing customers continue to be served for plan changes, additions, and relocations, but are being progressively migrated to iiNet under the TPG Group umbrella. As a wholly-owned subsidiary reporting into TPG Telecom, Westnet now functions as a residual customer book being absorbed into the group's two principal retail brands rather than as an independent growth platform.

Name

Westnet

Legal name

Westnet Pty Ltd

Website

https://westnet.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Short description

Westnet is an Australian retail ISP and mobile provider offering NBN, 4G/5G home wireless, SIM-only mobile, and VoIP services. A wholly-owned subsidiary of TPG Telecom Group via iiNet, it is winding down new acquisition and migrating its existing residential and SMB customer base to iiNet and TPG Telecom.

Ownership category

akta.pro rank

Product category

Internet Service Provider (Telecommunications Services)

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

akta.pro secondary industries

Fixed Wireless Access (FWA) Broadband Providers (HDAIABAE), Cable Internet ISPs (HFC Retail Providers) (HDAIADAF)

Keywords

• Broadband internet services
• Mobile voice plans
• NBN fibre plans
• Home wireless broadband
• VoIP phone services

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Internet Services (NBN, Cable, VDSL2, FTTB, FTTH): Subscription-based residential and business broadband internet services delivered via NBN network (Fibre, Wireless, Satellite), Cable HFC, VDSL2, FTTB, and FTTH technologies. Revenue generated through monthly plan fees with no lock-in contract options available.
2. Mobile Voice and Broadband: Mobile SIM voice plans and mobile broadband services. Plans available in various sizes (Small, Medium, Large, Extra Large) with subscription-based monthly billing.
3. 5G Home Broadband: Fixed wireless broadband service using 5G network technology. Provided on no lock-in contract basis with prepaid billing. Modem included with plans, with potential non-return fees if cancelled within 36 months.
4. Home Wireless Broadband: 4G-based home wireless broadband alternative to NBN. No lock-in contract with included Smart Modem Gateway. Modem non-return fee applies if cancelled within 24 months.
5. Phone Services (NBN Phone, VoIP, Home Phone): Voice services including NBN Phone, VoIP, and legacy Home Phone services. Some services no longer sold but maintained for existing customers.
6. Fetch TV Subscription: IPTV service offered as add-on to internet plans. Promotion available with $5/month discount for first 24 months. $89.99 setup fee for new subscribers.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Westnet provides subscription-based residential and small business telecommunications services across Australia, including NBN Fibre/Wireless/Satellite broadband, 4G Home Wireless Broadband, 5G Home Broadband, SIM-only mobile voice plans, VoIP/NBN Phone voice services, and Fetch TV IPTV add-ons. The company is no longer accepting new customers and is migrating existing customers to sister brand iiNet within the TPG Telecom group.

Product overview

Westnet is an Australian telecommunications company offering a portfolio of broadband and mobile services. The product lineup centers on multiple broadband access technologies — NBN fiber plans (FTTP, FTTN, FTTB, FTTC, HFC), Home Wireless Broadband (4G mobile-based), 5G Home Broadband (5G fixed wireless), Cable/HFC, and VDSL2 — complemented by Mobile Voice SIM-only plans and VoIP/NBN Phone voice services. IPTV is available via Fetch TV. The company operates as part of the TPG Telecom group (ASX: TPG), with iiNet acquired in 2008, and is currently migrating Westnet customers to iiNet.

Differentiator

Problem solved

Functional benefit

Products and services

• NBN Plans National Broadband Network fibre plans providing internet connectivity via FTTP, FTTN, FTTB, FTTC, and HFC technologies to residential customers across Australia, with multiple speed tiers (NBN25 through NBN100) and discounted Seniors Card options.
• Home Wireless Broadband 4G mobile network-based home internet service providing an alternative to fixed-line NBN, with Typical Evening Speeds of 15Mbps download and 2Mbps upload, an included Smart Modem Gateway, and no lock-in contract.
• 5G Home Broadband Fixed wireless broadband service powered by 5G network technology offering Typical Evening Speeds of 50-100Mbps download as an alternative to fixed-line services, with included modem on no lock-in contract terms.
• Mobile Voice (SIM-only plans) SIM-only mobile phone plans offering voice and data services with various data allowances across Small, Medium, Large, and Extra Large tiers on monthly billing.
• NBN Phone Voice service delivered over NBN infrastructure using VoIP technology, allowing customers to maintain home phone service alongside their broadband connection, available standalone or bundled.
• VoIP Voice over IP telephone service providing voice calls over the internet connection, available as a standalone service or bundled with broadband plans on monthly subscription billing.
• Fetch TV IPTV service providing access to television content, offered as an add-on subscription to eligible Westnet internet plans with promotional $5/month off for the first 24 months and an $89.99 setup fee.
• Business Internet & Mobile Business-focused telecommunications solutions including internet and mobile services for Australian SMB customers, with existing customers able to change plans, add services, update account details, relocate, or cancel via the dedicated business support line.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• TPG TelecomcoreStrategic or Co-development Partner · 1 January 2015TPG Telecom (ASX: TPG) is the ultimate parent company of iiNet, which owns Westnet. iiNet is 'part of the TPG Telecom group (ASX: TPG) and is an industry-leading Australian internet provider with services available nationwide.' TPG Telecom acquired Vodafone Hutchison Australia in 2020, forming TPG Telecom Limited. New business customers are directed to TPG Telecom for business solutions.
• iiNetcoreStrategic or Co-development Partner · 1 January 2008iiNet acquired Westnet in 2008, joining two companies with the same focus on customer service. Westnet customers enjoy the same level of support with added benefits of iiNet's global internet network. Currently, Westnet is transitioning its customers to iiNet. Westnet is described as part of the 'iiNet-Group of companies' in legal documentation.
• NBN CocoreTechnology or IntegrationWestnet provides internet services over the NBN (National Broadband Network) infrastructure owned by NBN Co, including Fibre, Fixed Wireless, and Satellite technologies. Service availability depends on NBN network rollout and technology available at customer addresses.
• TPG Group Brands (Vodafone, TPG, iiNet, AAPT, Pipe Networks, Lebara Mobile, Felix Mobile, Internode, Kogan Mobile)coreStrategic or Co-development PartnerWestnet is one of multiple brands within TPG Telecom's portfolio. These brands share infrastructure, customer data systems, marketing platforms, and privacy policies under the unified TPG Group. Cross-brand marketing and service migration are common within the group.
• Fetch TVminorChannel Partner/ Reseller/ DistributorWestnet offers Fetch TV subscription service as an add-on to internet plans. Fetch is an IPTV service available to Westnet customers with promotional pricing ($5/month off for first 24 months).

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Internode: Another TPG Group brand offering NBN and legacy ADSL services with a long heritage. Comparable to Westnet as a heritage consumer ISP within the same parent group.
• iiNet: Sister brand within TPG Telecom Group, offering the same NBN, mobile and voice portfolio. iiNet is now the primary consumer-facing TPG brand that Westnet customers are being migrated to, making it the closest functional equivalent to Westnet.
• TPG Telecom: Ultimate parent company of Westnet and the brand now taking new business customers. Offers identical NBN, mobile and 5G services over its own network infrastructure and shares customer systems with Westnet.
• Aussie Broadband: Australia's largest independent retail NBN provider, selling NBN, mobile and business broadband on similar no-lock-in commercial terms. Closest non-TPG direct competitor to Westnet's residential offering.
• Belong (Telstra): Telstra's online-only NBN and mobile reseller with no lock-in contracts, mirroring Westnet's commercial model. Directly competes for the same price-sensitive residential broadband segment.
• Dodo: Australian NBN, mobile and energy retailer offering value-tier broadband plans on similar no-lock-in commercial terms. Competes head-on with Westnet in the price-sensitive consumer segment.
• Tangerine: Australian NBN and mobile reseller with no lock-in contracts and simple pricing, very similar in commercial model to Westnet. Targets the same value-conscious residential customer.

Broad incumbents

• Optus: Major Australian MNO offering NBN, mobile, 5G Home Broadband and Fetch TV. Competes directly with Westnet's full residential product stack and is the second-largest carrier in the country.
• Telstra: Australia's incumbent carrier offering NBN, mobile, 5G Home Broadband and voice services nationally. Competes with Westnet across all product lines as the dominant market leader.
• Vodafone Australia (TPG): Mobile network operator within TPG Telecom Group, offering mobile and 5G Home Broadband. Competes with Westnet's mobile voice and 5G Home Broadband products within the same parent group.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/westnetau
• YouTubeyoutube.com/user/WestnetVideos
• Facebookfacebook.com/WestnetAU
• LinkedInlinkedin.com/company/westnet

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westnet