Viore

What Viore does

Viore B.V. is a privately held Dutch contact center outsourcing provider headquartered in Leeuwarden, Friesland. Founded in 2006, the company delivers multi-channel customer contact services to businesses across the Netherlands, with particular depth serving the Frisian-speaking region. The customer base spans self-employed professionals (ZZP), small and medium-sized businesses, and large enterprises requiring outsourced telephone accessibility, customer service, and back-office support. The leadership is drawn from the van Zwol family, and the firm is privately financed without parent or subsidiary structure.\n\nThe product portfolio is organized around four service lines: Telefoonservice (outsourced telephone answering with custom scripts, call transfer, and message handling), Secretariaatsservice (secretarial support including appointment scheduling, data enrichment, and administrative tasks), Viore Financial Service (credit management and debtor collections), and Voice Diensten (professional IVR voice-over recording in a dedicated sound studio). Service delivery operates across telephone, email, and website channels with multilingual coverage in Dutch, Frisian, English, and German. No APIs, SDKs, or third-party technology integrations are disclosed. Certifications include GDPR (AVG) compliance for personal data handling.\n\nViore operates a usage-based revenue model with no fixed subscription commitments, calculating the most favorable pricing package retrospectively, and offers a free two-week trial for reception services. The go-to-market is sales-led and direct: website contact forms, telephone consultations, and initial face-to-face meetings target both SMEs and larger enterprises across marketing, finance, legal, and administrative verticals. Headcount is reported at 11-50 employees, including student positions, and the firm celebrated its 20-year operating anniversary in 2026.

Name

Viore

Legal name

Viore B.V.

Website

https://viore.nl

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Viore is a privately held Dutch contact center outsourcing provider offering telephone answering, secretarial, debtor management, and IVR voice-over services to ZZP, SMB, and enterprise customers across the Netherlands, with specialization in the Frisian language region.

Ownership category

akta.pro rank

Product category

Customer Contact Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813), Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Customer contact services
• Telephone answering service
• Secretarial outsourcing
• Debtor management services
• Professional voice-over

Headquarters

HQ city

Leeuwarden

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Telephone Service (Telefoonservice): Usage-based pricing for telephone answering services. No fixed subscription forms - customers pay retrospectively for the most favorable package. Includes call transfer, email notifications, and reporting at no extra cost.
2. Debtor Management (Debiteurenbeheer): Credit management and debt collection services outsourced to Viore, helping businesses improve cash flow and liquidity.
3. Secretarial Services: Hourly-based, project-based, or period-based secretarial support including agenda planning, data enrichment, and administrative tasks.
4. Voice Services: Professional voice-over recording services for telephone systems, priced based on number of announcements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Viore operates a customer contact center in Leeuwarden that provides outsourced telephone answering and customer service for businesses across the Netherlands, with specialized Frisian-language support. Its service portfolio spans Telefoonservice (call answering, message taking, call transfer), Secretariaatsservice (appointment scheduling, data enrichment), Viore Financial Service (credit management and debtor handling), and Voice Diensten (professional IVR voice-over recording), offered without fixed subscriptions on a usage-based model.

Product overview

Viore is a customer contact center service provider offering a unified platform of telephone-based services under the Telefoonservice Friesland brand. The core offering centers on telephone answering services where Viore acts as an outsourced receptionist, supplemented by Voice Diensten (professional voice-over recordings for IVR systems), Secretariaatsservice (secretarial support including appointment scheduling and data enrichment), and Viore Financial Service (credit management and accounts receivable services). The Telefoonservice Modules provide modular extensions including helpdesk, webshop support, and full customer contact center capabilities. These services are designed for small to large businesses and ZZP entrepreneurs seeking to optimize their telephone accessibility without maintaining in-house staff.

Differentiator

Problem solved

Functional benefit

Products and services

• Telefoonservice (Telephone Answering Service)

Quantifiable outcome

• 70% of potential customers who reach voicemail during first contact consider it poor service and move to the next provider
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered minor.

• Park VijversburgminorOthersSocial sponsorship of Park Vijversburg, a social and people-focused initiative in line with Viore's sponsorship policy.
• Stichting AmurangminorOthersSocial sponsorship of Stichting Amurang, a social and people-focused initiative.
• SC Cambuur-LeeuwardenminorOthersSupport for the professional football club SC Cambuur-Leeuwarden from a societal perspective as the company is based in Leeuwarden, capital of Friesland.

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Emerging players

• AnswerConnect: AnswerConnect provides 24/7 live answering, virtual receptionist, and customer service outsourcing for SMBs across North America and the UK, with sector specialization in legal, healthcare, and trade businesses. It is comparable to Viore's Telefoonservice model (live answering acting as an outsourced front desk) but with a different geographic focus.

Direct peers

• Moneypenny: Moneypenny is a UK-based 24/7 telephone answering, switchboard, and outsourced reception service for SMBs and professionals. It directly mirrors Viore's Telefoonservice model (outsourced call answering on behalf of clients, message taking, call transfer), making it the closest functional peer despite operating in a different geography.
• Yource: Yource is a Dutch customer contact and customer service outsourcing provider offering inbound and outbound contact-center services to public and commercial clients. It is comparable to Viore as a Netherlands-based contact-center BPO serving both SMB and enterprise customers with multi-channel customer support.

Broad incumbents

• Foundever (formerly Sitel): Foundever, the rebranded Sitel and SYKES combination, is one of the largest global CX BPO providers offering inbound customer service, sales, and technical support across voice, chat, and digital channels. It competes with Viore for outsourced customer service engagements, especially from enterprise and mid-market clients seeking multilingual coverage.
• Teleperformance: Teleperformance is the global leader in customer experience management and outsourced contact-center operations, offering voice, digital, and back-office BPO across 80+ countries. It overlaps with Viore's customer service and inbound call-handling offering but serves enterprise-scale clients globally rather than regional SMBs.
• Transcom: Transcom is a Sweden-headquartered, publicly traded customer experience BPO with strong Northern European presence and multilingual contact-center capabilities. It is comparable to Viore in offering customer service and inbound support but operates at substantially larger scale and serves enterprise clients in multiple geographies.
• Webhelp (now Concentrix): Webhelp, now part of Concentrix, is one of Europe's largest customer experience BPO providers offering inbound/outbound contact-center services, customer service, and sales support across multiple languages. It competes with Viore for mid-market and enterprise CX outsourcing contracts while operating at vastly greater scale and broader scope.
• Majorel (now part of Teleperformance): Majorel was a leading European customer experience BPO that merged into Teleperformance, offering voice and digital customer service, sales support, and content moderation. It is comparable to Viore as an incumbent European contact-center BPO, particularly in serving Dutch and other EMEA enterprise clients.

Regional players

• Callvoip Telefonie: Callvoip is a Dutch VoIP and cloud telephony provider that offers hosted PBX, call queuing, and integrated customer contact services to SMBs. It is comparable to Viore because both target Dutch SMBs seeking outsourced or virtual telephone handling, though Callvoip leans technology/PBX while Viore leans live-agent service.
• Competence Call Center (CCC): Competence Call Center (CCC) is an Austria- and Germany-based BPO specializing in inbound customer service, sales, and technical support with strong DACH-market focus. It is comparable to Viore in providing outsourced multilingual customer contact to mid-market clients but operates primarily in the German-speaking market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/VioreLeeuwarden
• Facebookfacebook.com/VioreContactcenterservices
• LinkedInlinkedin.com/company/viore-leeuwarden

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viore