Smartcall811
Smartcall811 is a Venezuela-headquartered Latin American contact center BPO, founded 2008–2009, delivering customer service, telesales, and technology solutions across Venezuela, Mexico, and Chile to enterprise clients including Movistar Mexico, Empresas Polar, and Claro Chile.
- Company typePrivate
- Founded2009
- HeadquartersCaracas, Venezuela
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Smartcall811 does
Smartcall811 is a Latin American contact center and business process outsourcing (BPO) operator headquartered in Venezuela, founded in 2008–2009, with delivery presence across Venezuela, Mexico, and Chile. The company provides three service lines: inbound and outbound customer service, telesales, and what it brands as 'Soluciones Tecnológicas' (technology solutions), which appears to consist of operational tooling and channel support rather than a proprietary platform. Its client base, as publicly disclosed, includes major regional enterprises — Movistar Mexico, Empresas Polar, and Claro Chile — spanning the telecommunications and consumer goods sectors, indicating a positioning focused on Spanish-language enterprise BPO rather than SMB or long-tail volume work.
The business model is a traditional seat-based BPO: revenue is generated through multi-agent service contracts billed against hours, transactions, or capacity commitments with enterprise clients. The company employs 501–1,000 people based on firmographic data, with delivery distributed across three countries, providing nearshore coverage for Spanish-speaking customers and some redundancy across operating geographies. The company's digital presence is minimal — a basic WordPress website, limited social activity, and no visible press cadence — and there is no evidence of funding history, acquisitions, or third-party validation. Public positioning includes an intent to expand into additional Latin American markets and the United States, and to extend its technology solutions offering, though no executed milestones are documented.
Strategically, Smartcall811 occupies a mid-tier niche within the LATAM BPO market: large enough to land enterprise telecom and CPG contracts, but without the digital footprint, funding profile, or technology differentiation characteristic of higher-growth outsourcing competitors. The Venezuelan operating base introduces material macro and currency risk that materially shapes the investment-relevant picture, while customer concentration around a small set of named anchors elevates revenue volatility on contract renewal cycles. AI/ML capability is not visibly present in the current offering, leaving margin uplift from automation as an unrealized lever.
Smartcall811 firmographics
Firmographics- Name
- Smartcall811
- Legal name
- Smartcall811
- Website
- https://smartcall811.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Smartcall811 is a Venezuela-headquartered Latin American contact center BPO, founded 2008–2009, delivering customer service, telesales, and technology solutions across Venezuela, Mexico, and Chile to enterprise clients including Movistar Mexico, Empresas Polar, and Claro Chile.
- Ownership category
- akta.pro rank
Smartcall811 industry classification
Industry- Product category
- Contact Center Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
Keywords
Where Smartcall811 is headquartered
LocationHeadquarters
- HQ city
- Caracas
- HQ country
- Venezuela
- HQ region
- Latin America
Offices1 record
Markets served
Smartcall811 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Call Center Outsourcing Services: Managed services revenue model providing outsourced contact center operations including customer service, telemarketing, and televentas to enterprise clients. Revenue is generated through service contracts with corporate customers requiring Spanish-speaking call center support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Custom enterprise contracts |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Smartcall811 product offering
Product offeringCore offering
Smartcall811 provides outsourced contact center and call center services, including inbound customer service (Atención al Cliente), outbound telesales and telemarketing (Televentas), and supporting technology solutions (Soluciones Tecnológicas). The company delivers these services to enterprise clients across Latin America — specifically Mexico, Chile, and Venezuela — with a focus on Spanish-speaking customer engagement and brand experience optimization.
Product overview
Smartcall811 is a unified contact center services provider offering a consolidated portfolio of telephone-based business solutions. The portfolio consists of three core service offerings: Atención al Cliente (Customer Service) for inbound support and inquiry management, Televentas (Telesales) for outbound sales and telemarketing campaigns, and Soluciones Tecnológicas (Technological Solutions) for the underlying contact center technology infrastructure. These services are delivered across Mexico, Chile, and Venezuela with a focus on the Hispanic-speaking market, targeting LATAM and USA expansion.
Differentiator
Problem solved
Functional benefit
Products and services
- Atención al Cliente (Customer Service) Inbound customer service and support solution for managing inbound communications and inquiries through telephone contact centers, delivered to enterprise clients in Spanish-speaking LATAM markets.
- Televentas (Telesales) Outbound sales and telemarketing services designed to drive conversions and revenue through phone-based sales campaigns for enterprise clients.
- Soluciones Tecnológicas (Technological Solutions) Technology solutions supporting contact center operations, enabling efficient management of telephone communication centers for enterprise clients.
Companies that use Smartcall811
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
Smartcall811 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Smartcall811 partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Movistar MexicocoreMovistar Mexico is a major telecommunications provider and one of Smartcall811's key client partnerships. Smartcall811 provides call center and customer service support services for Movistar Mexico operations.
- Empresas PolarcoreEmpresas Polar, a leading Venezuelan food and beverage corporation, is a client of Smartcall811's contact center services including customer service and telemarketing operations.
- Claro ChilecoreClaro Chile is a prominent telecommunications company and one of Smartcall811's established client relationships for call center and televentas services in the Chilean market.
Scale indicators2 records
Recent moves1 record
Expansion highlights3 records
Smartcall811 competitors and assessment
Company assessmentEmerging players
- Startek: Global CX provider with a notable LATAM delivery footprint, offering customer service, sales, and digital solutions to enterprise clients. Competes for similar Spanish-language nearshore contracts as Smartcall811 at a comparable mid-market scale.
- iQor: Mid-sized CX and BPO provider with delivery centers in the Americas and Philippines, offering customer support, technical support, and sales services to enterprise clients. Comparable scale and service mix to Smartcall811, with stronger technology capabilities around AI-augmented support.
Direct peers
- Konecta: Spain-headquartered BPO with extensive LATAM contact center operations, offering customer service, telesales, and digital CX solutions to enterprise clients including major telecom operators. Direct competitor for Spanish-language nearshore/onshore LATAM contracts of the type Smartcall811 pursues.
- Atento: One of the largest Latin American BPO and contact center outsourcing providers, with deep roots in the region and a customer base heavily concentrated in LATAM telecom and consumer brands. Directly comparable to Smartcall811 in service portfolio (inbound customer service, outbound sales, tech-enabled contact center) and target market (Spanish-language LATAM enterprise clients).
Broad incumbents
- Foundever (formerly Sitel Group / SYKES): Global CX outsourcing provider with substantial nearshore and offshore delivery, including LATAM operations. Directly competes for enterprise customer service and telesales contracts of the type Smartcall811 delivers, but with deeper technology and broader service lines.
- Concentrix: Large global CX/BPO operator with strong Latin American delivery footprint serving telecom, financial services, and consumer clients. Overlaps with Smartcall811 in target verticals (notably telecom) but offers a much wider portfolio including technology, analytics, and AI-enabled solutions.
- Teleperformance: Global leader in customer experience management and outsourced contact center services, operating in 80+ countries including significant LATAM presence. Competes for the same multinational enterprise RFPs as Smartcall811 but with vastly broader scale, technology stack, and compliance certifications.
- TTEC (TeleTech Holdings): Global CX technology and services company offering both managed BPO and CX-as-a-platform solutions. Competes for outsourced contact center engagements across LATAM, with stronger proprietary technology (TTEC Engage) than Smartcall811.
- Majorel (now part of Teleperformance): Major CX/BPO provider with significant LATAM presence serving telecom, retail, and consumer clients in Spanish and Portuguese. Comparable customer mix and service portfolio to Smartcall811, though at materially larger scale.
Regional players
- Apex America: Argentina-headquartered LATAM contact center and BPO provider with operations across multiple South American countries. Closely comparable in size, geographic focus, and service portfolio (customer service, telesales, tech support) to Smartcall811, though serving different core geographies.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Smartcall811 social profiles
Digital presenceSmartcall811 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smartcall811 leadership team
Management profileNumber of profiles
Smartcall811 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smartcall811 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smartcall811
What does Smartcall811 do?
Smartcall811 provides outsourced contact center and call center services, including inbound customer service (Atención al Cliente), outbound telesales and telemarketing (Televentas), and supporting technology solutions (Soluciones Tecnológicas). The company delivers these services to enterprise clients across Latin America — specifically Mexico, Chile, and Venezuela — with a focus on Spanish-speaking customer engagement and brand experience optimization.
Is Smartcall811 a public or private company?
Smartcall811 is a private company. It is classified as unknown and is currently operating.
When was Smartcall811 founded?
Smartcall811 was founded in 2009. It employs 501 to 1,000 people.
Where is Smartcall811 based?
Smartcall811 is headquartered in Caracas, Venezuela, in the Latin America region.
How does Smartcall811 make money?
One revenue line is on record: call Center Outsourcing Services.
Who are Smartcall811's main competitors?
Emerging players on record are Startek and iQor. Direct peers are Konecta and Atento. Broad incumbents are Foundever (formerly Sitel Group / SYKES), Concentrix, Teleperformance, TTEC (TeleTech Holdings) and Majorel (now part of Teleperformance). Apex America is listed as a regional player.
Does Smartcall811 have an API?
No public API is recorded for Smartcall811.
What industry is Smartcall811 in?
Smartcall811's product category is Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAFAKAC, Telemarketing & Telesales Services (Outbound/Inbound). Its NAICS code is 56142 and its SIC code is 7363.