Télésecrétariat MLG

What Télésecrétariat MLG does

Télésecrétariat MLG is a French sole proprietorship (entrepreneur individuel) founded in 2022 by Morgane Payet, operating as a single-person remote secretarial and externalized telephone answering service. It provides human-handled call reception, call filtering, appointment scheduling, and agenda management for medical and paramedical professionals (doctors, osteopaths, chiropractors, etc.), legal professionals, and SMEs/artisans across France, with a stated average answer time of 20 seconds and a 100% human, no-AI service model.

The underlying technology stack is a VoIP-based virtual switchboard with cloud-based shared calendar management and real-time synchronization. The deployed software is HDS-certified (Hébergement de Données de Santé) for handling French patient health data, and integrates with eight major French medical agenda platforms — Doctolib, Maiia, Résalib, Keldoc, Chorus, MonDocteur, WZ-Agenda, and HelloDoc — plus optional Google Calendar and CalDAV synchronization. Add-on modules include an online shared agenda, 24/7 online booking, automated SMS appointment reminders, a waiting list manager, an Interactive Voice Response (IVR) system, a teleconsultation module, and an optional mobile application. The Direct Inward Selection (SDA) number provides a dedicated virtual phone line per client with caller ID display.

The business model combines a low recurring subscription base (€38.50/month excluding VAT) with usage-based per-call billing (€0.98 per incoming call or transfer, €0.85 per outgoing call, €0.18 per SMS). An illustrative monthly bill for a moderately active medical client (~70 incoming calls, 15 transfers, 70 SMS, 20 outgoing calls) totals €151.40. The service is sold direct via phone, website contact form, email, and a self-service price simulator, with no commitment and a "first 100 calls free" welcome offer. Marketing is conducted through an active blog, multi-platform social media (LinkedIn, Facebook, Instagram, YouTube, Pinterest), regional press coverage (La Dépêche du Midi, Le Petit Journal), and word-of-mouth referrals. There are no disclosed revenue figures, no external funding, no subsidiaries, and the entity operates as a bootstrapped, founder-owned micro-business registered in France under SIREN 917 877 433.

Name

Télésecrétariat MLG

Legal name

PAYET MORGANE

Website

https://telesecretaire-mlg.fr

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Télésecrétariat MLG is a French one-person tele-secretary service founded in 2022 by Morgane Payet, providing human-only outsourced phone answering, call filtering, appointment scheduling, and agenda management for medical, paramedical, legal, and SME clients across France using HDS-certified software.

Ownership category

akta.pro rank

Product category

Telephone Answering and Remote Secretarial Services

NAICS

Telephone Answering Services (561421)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Medical tele-secretary
• Telephone answering service
• Outsourced switchboard
• Appointment scheduling service
• Virtual receptionist

Headquarters

HQ city

Savenes

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Monthly Subscription: Base monthly subscription covering telephone answering service, basic agenda management, and standard features. Starting at €38.50 HT/month, with no commitment duration and cancel-anytime flexibility.
2. Per-Call Usage Billing: Variable pricing based on call volume: €0.98 per incoming call or transfer, €0.85 per outgoing call, €0.18 per SMS notification. Volume-based pricing with example: 70 incoming calls + 15 transfers + 70 SMS + 20 outgoing calls = €151.40 HT.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Télésecrétariat MLG provides a human-only, outsourced telephone answering and remote secretarial service for medical, paramedical, legal and business professionals across France. The core offering covers permanent telephone reception, call filtering, appointment scheduling, agenda coordination, SMS reminders and call overflow management. Operations are delivered by a single dedicated tele-secretary (the founder) on HDS-certified infrastructure, with no AI or chatbot automation.

Product overview

Télésecrétariat MLG is a unified human-powered remote secretarial service operated by a single independent tele-secretary, Morgane Payet, founded in 2022. The core offering is the Permanence Téléphonique (phone answering service) which provides professional reception and filtering of calls, appointment scheduling, and agenda management. This is supported by specialized vertical services: Télésecrétariat Médical for medical professionals, Télésecrétariat Paramédical for paramedical practitioners, Télésecrétariat Juridique for legal professionals, and Télésecrétariat Entreprises for businesses and SMEs. Optional add-on modules include an online shared agenda (Agenda en Ligne), SMS appointment reminders, a mobile application, Interactive Voice Response (SVI), teleconsultation module, waiting list management, and calendar synchronization with platforms including Doctolib, Maiia, Résalib, Keldoc, Chorus, MonDocteur, WZ-Agenda, and HelloDoc. The service explicitly operates without any AI, chatbots, or automated systems — all interactions are handled by a dedicated human tele-secretary.

Differentiator

Problem solved

Functional benefit

Products and services

• Permanence Téléphonique (Phone Answering Service) Externalised phone-answering service providing professional reception of incoming calls, message taking and call filtering during specified hours (Monday–Friday 8h–12h / 13h–18h), with an average answer time of 20 seconds.
• Télésecrétariat Médical (Medical Tele-Secretary) Specialised remote secretarial service for medical professionals including general practitioners and specialists, handling patient call reception, medical appointment management, agenda coordination and teleconsultation module.
• Télésecrétariat Paramédical (Paramedical Tele-Secretary) Remote secretarial service for paramedical professionals including osteopaths, chiropractors, speech therapists, nutritionists and wellness practitioners, with customised solutions for healthcare spaces and liberal practices.
• Télésecrétariat Juridique (Legal Tele-Secretary) Remote secretarial service for legal professionals including lawyers, notaries and bailiffs, handling incoming call reception, agenda organisation, administrative processing and confidential file management.
• Télésecrétariat Entreprises PME/TPE (Business Tele-Secretary) Remote secretarial service for businesses, SMEs, artisans and independent professionals, managing call reception, overflow handling, client appointments and administrative planning.
• Gestion des Appels (Call Management) Professional reception and filtering of incoming calls according to client-specified criteria, including urgent call identification, call routing, and transmission of messages via SMS or email.
• Standard Téléphonique Externalisé (Externalised Phone System) Virtual phone switchboard providing personalised greeting in the client's name, call overflow management and professional externalised reception for multi-site businesses.
• Débordement d'Appels (Call Overflow) Service handling call overflow during peak activity periods, ensuring no calls are missed when the client's primary line is saturated.
• Agenda en Ligne (Online Calendar) Secure shared online agenda for appointment scheduling and coordination, including customisable weekly planning views, client directory and internal messaging; synchronisable with Google and CalDAV.
• Prise de Rendez-Vous en Ligne (Online Appointment Booking) 24/7 online appointment booking platform allowing patients or clients to self-schedule appointments based on available time slots.
• Rappel de Rendez-Vous par SMS (SMS Appointment Reminders) Automatic SMS reminders sent to patients or clients before their scheduled appointments to reduce no-shows.
• Gestion Administrative (Administrative Management) Additional administrative task management including email management, document formatting and administrative correspondence handling.

Quantifiable outcome

• Average call answer time reduced to 20 seconds
• +1 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature5 records

Partnerships

One partnership is on record.

• DoctolibcoreTechnology or IntegrationCalendar and appointment booking platform integration. Tele-secretariat service is compatible with Doctolib, allowing seamless synchronization of appointments and patient management across both platforms.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Others

• Maiia: Appointment scheduling and patient management platform widely used by French healthcare professionals. Adjacent competitor in practice-management tooling and a listed MLG integration partner.
• Doctolib: Dominant French healthcare booking and teleconsultation platform. While not a direct competitor in tele-secretariat, Doctolib is a core integration partner for MLG and adjacent in addressing practice management workflows for the same healthcare practitioners.
• Keldoc: French healthcare appointment booking platform serving doctors and patients. Adjacent in addressing scheduling workflows and a listed integration partner for MLG.
• Cegedim: French health technology and software vendor serving healthcare professionals with practice management, scheduling, and EHR solutions. Adjacent ecosystem player in the same healthcare practitioner workflow.
• CompuGroup Medical: European health-IT vendor providing practice management and clinical software to doctors and allied health professionals. Adjacent in serving the same practitioner base with workflow software.

Broad incumbents

• Phone Régie: Established French telephone answering and switchboard services provider serving SMBs and professionals. Overlaps with MLG's SMB/business tele-secretariat offering but at significantly larger scale and broader scope.
• Concentrix (formerly Webhelp): Global customer experience and call-center operator with healthcare BPO capabilities in France. Offers broader outsourced telephone services at scale — a much larger, broader competitor in the same end market.

Direct peers

• AlloMed: Medical tele-secretariat service in France focused on call handling and appointment scheduling for healthcare professionals. Closely comparable offering and customer profile to Télésecrétariat MLG.
• Efficience Médicale: French medical tele-secretariat provider serving doctors, specialists, and paramedical professionals with phone answering and appointment management. Direct competitor with the same target customer base and human-call-handling model.
• Apicall: French tele-secretariat and call-handling service targeting medical practices and SMBs with outsourced telephone reception. Comparable service model and direct overlap in healthcare customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutu.be/dmLID5euuS4?feature=shared
• Facebookfacebook.com/people/T%C3%A9l%C3%A9s%C3%A9cr%C3%A9tariat-MLG/100085242214661
• LinkedInfr.linkedin.com/company/t%C3%A9l%C3%A9secr%C3%A9tariat-mlg
• Instagraminstagram.com/telesecretariat.mlg
• Pinterestpinterest.fr/pin/989454980617823086

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Télésecrétariat MLG