What Telecontrol does

Telecontrol Networking Ltda. is a Brazilian SaaS company founded in 1994 and headquartered in Marília, Brazil, that provides an integrated after-sales management platform for manufacturers, authorized service networks, and distributors across Latin America and selectively global markets. The platform runs on AWS cloud infrastructure and is delivered as a core system (Sistema Pós-venda) with four integrated modules: ERP Service (technician operations, inventory, budgets, fiscal invoices), Pedido-Web (automated order management with CRM and ERP integration), SAC (omnichannel customer service including chatbot and WhatsApp), and Logística (spare-parts storage, distribution, route planning, and tracking). A single login (Login Único) and an auto-credentialing self-service flow enable authorized service points to onboard across multiple manufacturers without parallel identities. The platform is accessible via web and native iOS/Android apps, and supports Portuguese, English, and Spanish.

The solution is anchored by integrations with AWS for hosting and Microsoft Power BI for analytics, and it is positioned as the Latin American incumbent in the after-sales niche. Reported operational scale includes 35,000+ authorized service points, 50,000+ daily platform accesses, and 1M+ service orders processed monthly across 35+ countries. Telecontrol monetizes through SaaS subscriptions for its modules plus professional services (implementation, training, technical support); pricing is not publicly disclosed and is obtained via a direct sales team (phone +55 11 4063-4230, [email protected]), with self-service Auto-Credenciamento as a secondary onboarding channel for authorized service points. Go-to-market is sales-led and vertical-focused, targeting manufacturers (primary), authorized service networks (primary), and distributors (secondary).

Name

Telecontrol

Legal name

Telecontrol Networking

Website

https://telecontrol.com.br

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Telecontrol is a Brazilian SaaS company providing an integrated after-sales management platform for manufacturers, authorized service networks, and distributors, processing 1M+ service orders monthly across 35,000+ service points in 35+ countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Marília

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software/SaaS Subscriptions: Telecontrol generates revenue through software subscriptions for its after-sales management platform. The platform offers multiple modules including Pós-Venda, Pedido-Web, SAC, ERP Service, and Logistics that can be subscribed to.
2. Professional Services: Implementation, training, and technical support services for the platform deployment.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Telecontrol provides a cloud-based SaaS platform for after-sales management that connects manufacturers, authorized service networks, and distributors. The platform encompasses service order management, warranty control, spare parts ordering and distribution, omnichannel customer service, and financial reporting — delivered through a core system (Sistema Pós-venda) and four integrated modules (ERP Service, Pedido-Web, SAC, Logística).

Product overview

Telecontrol offers a unified platform-plus-modules architecture for complete after-sales management. The core Sistema Pós-venda serves as the central platform connecting five integrated modules: ERP Service for technician business management, Pedido-Web for sales order automation, SAC for customer service operations, and Logística for spare parts distribution. All modules share data and workflows, enabling manufacturers, authorized service networks, and distributors to manage service orders, warranties, inventory, and customer relationships from a single integrated environment.

Differentiator

Problem solved

Functional benefit

Brands

• Sistema Pós-venda: Complete solution for managing customer service and support operations with dashboard capabilities.
• ERP Service
• Pedido-Web
• SAC
• Logística

Products and services

• Sistema Pós-venda

Quantifiable outcome

• Processes over 1 million service orders per month
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• AWS-AmazoncoreTechnology or IntegrationTelecontrol's platform is powered by AWS-Amazon cloud infrastructure, providing scalable and secure hosting for their after-sales management solutions.
• Power BI (Microsoft)coreTechnology or IntegrationIntegration with Power BI transforms after-sales data into valuable analytics insights for engineering, quality, and customer service teams.
• Clap Brands StudiominorImplementation/ SI/ Consulting PartnerDigital agency responsible for Telecontrol's website implementation and digital presence.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Oracle Field Service Cloud: Oracle's Field Service Cloud (formerly TOA Technologies) provides scheduling, mobility, and after-sales service capabilities for enterprises — competing with Telecontrol in the manufacturer and large service network segments.
• ServiceNow Field Service Management: ServiceNow's FSM module addresses work-order management, dispatch, and after-sales service operations within a broader enterprise platform — competing with Telecontrol for large manufacturers seeking integrated ITSM-plus-field-service stacks.
• Microsoft Dynamics 365 Field Service: Microsoft's Dynamics 365 Field Service offers work order management, scheduling, and mobile technician enablement within the broader Dynamics ERP/CRM stack — a competing platform for manufacturers standardizing on Microsoft enterprise software.
• SAP S/4HANA Service: SAP's service module within S/4HANA targets manufacturers needing integrated ERP + after-sales service management — competing with Telecontrol's ERP Service and Pós-venda modules, particularly in large enterprise deals where SAP is already installed.
• Salesforce Field Service: Salesforce's Field Service product (built on ClickSoftware) is a direct alternative for manufacturers and service networks managing work orders, dispatch, and mobile technicians — competing with Telecontrol's Pós-venda and ERP Service modules at the enterprise tier.

Direct peers

• IFS: IFS provides field service management and enterprise asset management software with strong presence in industrial manufacturers — a direct competitor targeting the same manufacturer and service-network buyer as Telecontrol.
• ServiceMax (PTC): ServiceMax, now part of PTC, provides asset-centric field service management for manufacturers and service networks — a direct competitor in service order management, warranty control, and spare parts distribution that overlaps with Telecontrol's core modules.
• PTC Servigistics: PTC's Servigistics product specializes in service parts management and warranty — overlapping with Telecontrol's spare parts distribution, warranty control, and Logística modules for manufacturers with complex service networks.

Regional players

• Linx SA: Linx is a major Brazilian enterprise software company providing ERP, retail, and service management solutions to Brazilian manufacturers and retailers — a regional competitor to Telecontrol within the Brazilian market with overlapping ERP-and-service positioning.

Emerging players

• Zoho Creator / Zoho One: Zoho's low-code platform and integrated business apps (CRM, Desk, Creator) are used by mid-market manufacturers to build after-sales workflows — an emerging competitor to Telecontrol in the SMB and mid-market segments where Telecontrol's modular SaaS plays.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/telecontrolbr
• Xx.com/telecontrolbr
• Facebookfacebook.com/telecontrolbr
• LinkedInlinkedin.com/company/telecontrolbr

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telecontrol