Support System

What Support System does

Support System s.r.o. is a privately held Czech software company founded in 1991 and headquartered in Hradec Králové, Czech Republic. The company develops customizable software solutions for cash registers (POS), warehouse management, production control, shipping, and online food ordering, serving businesses of all sizes from sole proprietors to corporations across retail, wholesale, distribution, food service, food manufacturing, and butchery verticals. Its operating model is built on long-standing customer relationships, direct sales led by the Managing Director/Project Manager, and a stable, small team of IT professionals responsible for both development and ongoing client support.

The product portfolio is anchored by three core offerings: Lupa NET, an information system covering warehouse records, production management, dispatch, and POS operations; Dáme nákup, an independent e-commerce platform with project-level marketing support positioned as a professional online sales channel; and Jídelní systém, an online ordering platform for corporate canteen catering and restaurant food delivery. The technology is positioned as custom-adaptable software developed and refined over more than 30 years, with modular products that can be delivered individually or as part of the Lupa NET ecosystem. Architecture details, technology stack, and integration APIs are not disclosed.

The business model is primarily sales-led and direct, with recurring subscription/license revenue from installed software and ongoing support. The company operates exclusively in the Czech Republic, with no disclosed international expansion. Pricing is not publicly disclosed. With 8 team members delivering approximately 15,000 hours per year, the company is a small, founder/management-owned operation with no external investors, no funding rounds, no acquisitions, and no disclosed M&A activity. There are no signals of AI/ML capabilities, patents, certifications, or significant awards in the input data.

Name

Support System

Legal name

Support System s.r.o.

Website

https://supportsystem.cz

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1–10 employees

Short description

Support System s.r.o. is a privately held Czech software company founded in 1991 that develops customizable POS, warehouse management, production, shipping, and online food-ordering software for retailers, wholesalers, distributors, food service operators, and manufacturers in the Czech Republic.

Ownership category

akta.pro rank

Product category

Business Management Software

akta.pro primary industry

Point-of-Sale (POS) & On-Property Commerce (THALACAI)

Keywords

• Point-of-sale software
• Warehouse management systems
• Production management software
• Online food ordering
• E-commerce platform software

Headquarters

HQ city

Hradec Kralove

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Licenses and Solutions: Sale and development of customized POS, warehouse management, production control, shipping, and catering software solutions

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Support System develops and sells custom-adaptable software solutions for point-of-sale (POS), warehouse record-keeping, production control, shipping, and online food/corporate-canteen ordering. Its three product brands — Lupa NET (information system for warehouse, production, dispatch, and POS), Dáme nákup (independent e-commerce platform with marketing support), and Jídelní systém (online ordering for canteens and restaurant delivery) — are sold to retail, wholesale, distribution, food service, and food manufacturing businesses in the Czech Republic.

Product overview

Support System offers a suite of customizable POS (point-of-sale), warehouse management, and catering systems. The product portfolio consists of three core offerings: Lupa NET (an information system covering warehouse records, production management, dispatch, and POS operations), Dáme nákup (an independent e-commerce platform with integrated marketing support), and Jídelní systém (an online ordering platform for corporate dining and restaurant delivery). These products are designed for businesses of all sizes across retail, wholesale, food service, and manufacturing sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Lupa NET: Information system for warehouse records, production management and shipping, and cash register system.
• Dáme nákup
• Jídelní systém

Products and services

• Lupa NET Information system for warehouse record-keeping, production management, dispatch, and point-of-sale (POS) operations, sold to retail, wholesale, distribution, food service, and manufacturing businesses in the Czech Republic.
• Dáme nákup Professional online sales channel delivered as a completely independent e-commerce platform with project-level marketing support, designed for businesses that need their own branded online storefront.
• Jídelní systém Online ordering platform for corporate/canteen dining and restaurant food delivery operations.

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Lupa NET (Product Brand)coreOthersInternal product brand for information systems covering warehouse management, production control, shipping, and POS operations. Operated under the supportsystem.cz domain with dedicated product website at lupanet.cz.
• Dáme nákup (Product Brand)coreOthersInternal product brand for professional online sales channel and independent e-commerce platform with marketing support. Operated as a separate product brand at damenakup.cz.
• Jídelní systém (Product Brand)coreOthersInternal product brand for online ordering platform serving corporate catering and restaurant food delivery. Available as part of Lupa NET ecosystem at lupanet.cz/jidelni-system.

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Square (Block): Square provides cloud POS, payments, and online commerce for SMBs globally, including in Europe. It competes broadly with Support System's POS and e-commerce offerings with greater scale and cloud capabilities.
• Toast: Toast is a major US restaurant POS and commerce platform serving SMB and enterprise food service operators. It competes with Support System's POS and online ordering modules at a broader, well-capitalized scale.
• Lightspeed Restaurant: Lightspeed offers a multi-vertical commerce platform including restaurant POS and e-commerce. It competes with Support System across POS and online commerce, with broader geographic reach and significantly greater scale.

Direct peers

• Shoptet: Shoptet is the dominant Czech e-commerce platform serving thousands of domestic SMBs. It competes directly with Support System's Dáme nákup online sales channel offering for Czech merchants.
• TouchBistro: TouchBistro is a POS platform purpose-built for restaurants including order management and front-of-house workflows. It overlaps with Support System's food service and catering ordering capabilities targeting restaurants and food delivery.
• Storyous: Storyous is a Czech-developed POS and inventory system for hospitality businesses. It directly competes with Support System's Lupa NET and Jídelní systém for Czech restaurants and food service operators.
• iKelp POS: iKelp provides cash register and POS solutions across Central Europe (Czech Republic, Slovakia, Hungary). It competes with Support System in the SMB cash register and POS segment across overlapping geographies.
• Dotykačka: Dotykačka is a leading Czech cloud POS solution used by restaurants, cafes, and retail businesses. It directly competes with Support System's Lupa NET in the Czech SMB POS market, particularly for food service operators.

Regional players

• Seyfor: Seyfor is a Central European ERP and business software provider serving SMBs in the Czech Republic and Slovakia. It overlaps with Support System in operational software (warehouse, production, POS) for Czech/Slovak SMBs.
• Stormware (ABRA): Stormware provides ABRA accounting and business management software widely used by Czech SMBs. While primarily accounting-focused, it is a regional alternative to Support System's business process automation suite for Czech SMBs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/support-system-s-r-o-

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support System