User Studio
User Studio is a Paris-based service design agency founded in 2009 that helps enterprises and public-sector organizations redesign digital and physical services through user research, UX/UI design, and experience prototyping, serving clients across mobility, energy, healthcare, and culture.
- Company typePrivate
- Founded2009
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
What User Studio does
User Studio is a Paris-headquartered service design agency founded in 2009 by Matthieu Savary, operating as a privately held firm without disclosed external investors. The company specializes in strategic service design, digital service design, UX/UI design, and user research, with a recognized methodology including a proprietary four-phase approach (inspiration/opportunities, concept creation, incarnation/formatting, deployment) and a distinctive specialization called Assistance à Maîtrise d'Usage (AMU) that integrates user-experience thinking into architectural programming.
The firm serves enterprise and public-sector clients across mobility and transportation (RATP, SNCF, Valeo, Renault), energy and utilities (EDF, Engie, Idex, ekWateur), healthcare (multiple CHU hospitals including Strasbourg and Angers, plus CH Avranches-Granville), insurance and banking (MAIF, Groupe BPCE), public administration (Mairie de Paris, La Poste), and culture and education (Ircam–Centre Pompidou, Sciences Po, HEC Paris). Customer logos also include Airbus, Orange, Saint-Gobain, Décathlon, Bouygues Energies & Services, Air Liquide, and Essilor, supporting a portfolio of more than 100 clients built over 13+ years.
Revenue is generated through professional services engagements (project-based consulting, strategic service design assignments, UX/UI implementation, and user research), augmented by a single packaged product offering: Our Pins, a SaaS visual bookmarking and team knowledge management tool launched in 2020 with Slack and Chrome integrations. Additional experimental R&D projects include Tapioca Toys (interactive digital toys for children), UShuffle (creativity tool for brainstorming), DIRTI for iPad, and Lume (a smartphone lamp shade accessory). Distribution is direct enterprise engagement with no third-party channels, supported by content marketing through the agency's blog, conference participation, and earned media coverage rather than paid advertising.
User Studio firmographics
Firmographics- Name
- User Studio
- Legal name
- User Studio
- Website
- https://user.io
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- User Studio is a Paris-based service design agency founded in 2009 that helps enterprises and public-sector organizations redesign digital and physical services through user research, UX/UI design, and experience prototyping, serving clients across mobility, energy, healthcare, and culture.
- Ownership category
- akta.pro rank
Where User Studio is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
User Studio business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Service Design Consulting: B2B consulting engagements for service design and digital transformation projects. Projects range from strategic service design to UX/UI design and implementation support. Revenue generated through professional services engagements with enterprise and government clients.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
User Studio product offering
Product offeringCore offering
User Studio is a service design agency that helps organizations redesign everyday services across mobility, energy, healthcare, public services, finance, and culture. Its core work spans strategic service design, user research, experience prototyping, UX/UI design, and Assistance à Maîtrise d'Usage (AMU) — bridging physical and digital touchpoints to deliver human-centered service experiences. The agency also operates Our Pins, a SaaS visual knowledge-management tool used by 70+ teams.
Product overview
User Studio is a pioneering innovation agency specializing in digital service design and strategic service design. Their offering is primarily service-based, encompassing user research, UX/UI design, digital product design, and assistance à maîtrise d'usage (user assistance in architectural programming). They operate across sectors including mobility, energy, health, city, insurance, and culture. In addition to client services, they have developed proprietary products including Our Pins, a SaaS knowledge management and visual bookmarking tool with Slack and Chrome integration used by 70+ teams, alongside several R&D experimental projects including Tapioca Toys (interactive digital toys for children), UShuffle (creativity tool for brainstormings), DIRTI for iPad (digital interfaces from the tangible world), Lume (colored smartphone lamp shade), and Culture is Data (cultural activity analysis).
Differentiator
Problem solved
Functional benefit
Products and services
- Our Pins
Quantifiable outcome
- Up to 90% reduction in help center contacts/calls for services that have been redesigned
- +5 more outcomes
Companies that use User Studio
Customer profileNamed customers26 records
Segments7 records
Ideal customer profiles5 records
User Studio technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
User Studio partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Care & Co.coreCo-founded with Care & Co. for the CHU Strasbourg 'Bon séjour' hospital reception redesign project. Marie Coirié from Care & Co. led the interior architecture aspects of the project. This collaboration demonstrates User Studio's approach of assembling multidisciplinary teams tailored to each project.
- Open CommunitiescorePartnered with Open Communities, specialist in organizational transformation, for the Secafi AMIS social network application project. Open Communities helped design the internal organization and moderation workflows for the new digital service offering.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
User Studio competitors and assessment
Company assessmentDirect peers
- ustwo: Digital product and service design studio with a strong UX/UI and prototyping practice. Similar boutique positioning and mix of consulting engagements with productized outputs.
- Method: Global experience design consultancy focused on digital product and service design for enterprise clients. Overlaps with User Studio on UX/UI, design systems, and integrated physical/digital experience work.
- Work & Co: Digital product design studio delivering UX, service design, and integrated product builds for enterprise and consumer brands. Closely comparable on digital service design execution.
- Futurice: Nordic design and technology consultancy blending strategy, service design, and software delivery. Comparable to User Studio's integrated digital product and service design practice.
- frog (Capgemini Invent): Design innovation consultancy offering UX, service design, and product strategy. Closest large-scale competitor to User Studio's digital service design offering, now backed by Capgemini's global delivery network.
- IDEO: Global pioneer in human-centered design and service design. Closest conceptual peer to User Studio given shared emphasis on user research, prototyping, and strategic service design methodology applied across sectors.
- Livework: Service design pioneer originally spun out of IDEO/Royal College of Art. Direct comparable to User Studio's service design methodology, with similar consulting engagement model for enterprise and public-sector clients.
- Designit: Nordic-origin service design and innovation consultancy (now part of Wipro). Comparable on strategic service design methodology and cross-sector enterprise engagement model.
- Clearleft: UK-based UX and service design consultancy with a similar boutique, methodology-led positioning. Comparable in size and emphasis on user research, content strategy, and design system work.
Broad incumbents
- Capgemini Invent: Large digital transformation consultancy housing frog design. Represents the broader incumbent competitive set User Studio faces when bidding on multi-disciplinary enterprise transformation mandates.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
User Studio social profiles
Digital presenceUser Studio financial estimates
Financial estimateRevenue estimate
Valuation estimate
User Studio leadership team
Management profileNumber of profiles
Profiles5 records
User Studio funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
User Studio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about User Studio
What does User Studio do?
User Studio is a service design agency that helps organizations redesign everyday services across mobility, energy, healthcare, public services, finance, and culture. Its core work spans strategic service design, user research, experience prototyping, UX/UI design, and Assistance à Maîtrise d'Usage (AMU) — bridging physical and digital touchpoints to deliver human-centered service experiences. The agency also operates Our Pins, a SaaS visual knowledge-management tool used by 70+ teams.
Is User Studio a public or private company?
User Studio is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was User Studio founded?
User Studio was founded in 2009. It employs 11 to 50 people.
Where is User Studio based?
User Studio is headquartered in Paris, France, in the Europe region.
How does User Studio make money?
One revenue line is on record: service Design Consulting.
Who are User Studio's main competitors?
Direct peers on record are ustwo, Method, Work & Co, Futurice, frog (Capgemini Invent), IDEO, Livework, Designit and Clearleft. Capgemini Invent is listed as a broad incumbent.
Does User Studio have an API?
No public API is recorded for User Studio.