Express One
Express One d.o.o. is a Sarajevo-headquartered Bosnian express delivery and logistics company, operating 12 nationwide distribution centers and serving B2B shippers, B2C consumers, and e-commerce merchants with domestic 24/48-hour delivery, international transport, warehousing, and recurring API-based technical solutions.
- Company typePrivate
- Founded2002
- HeadquartersSarajevo, Bosnia & Herzegovina
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Express One does
Express One d.o.o., founded in 2002 and headquartered in Sarajevo, is a Bosnia and Herzegovina-based express delivery and logistics company operating 12 distribution centers across the country. The company serves B2B enterprises, B2C consumers, and e-commerce/web shop merchants with a nationwide 24/48-hour domestic delivery service, international cross-border transport, warehousing, and a set of recurring technical/digital solutions including a Shipping API, Web Client (Customer Automation System), Track & Trace via barcode, and SMS/Email/Phone Aviso recipient notifications. The business also offers add-on modules such as cash on delivery (SDS), additional insurance for shipments over 500 KM, document return, pickup at a different address, and hypermarket and time-defined delivery.
Underlying the services is a logistics management platform built around barcode-driven real-time tracking, a multi-system integration API for shipper automation, a self-service web portal with custom label branding and importable address books, and multi-channel recipient notification (SMS, email, courier phone aviso). Express One operates within the Österreichische Post AG (Austrian Post) group and is the exclusive representative in BiH of the EURODIS pan-European logistics network, which provides international reach across Croatia, Serbia, Slovenia, Montenegro, broader Europe, and Turkey.
The revenue model combines transaction-fee-based express parcels (domestic and international), managed-services warehousing, and recurring technical solutions fees, with additional transactional revenue from cash-on-delivery and shipment-value-based insurance. Go-to-market is hybrid: phone-based inside sales (line 1311), a self-service Web Client portal, and a direct enterprise/API channel for shippers integrating shipping into their own ERP and e-commerce stacks. Customer service hours, public operational metrics (95.62% on-time delivery, 94.54% delivery-time compliance, 96.65% customers served without waiting), and comprehensive add-on coverage indicate a mature, B2B-led domestic express operator.
Express One firmographics
Firmographics- Name
- Express One
- Legal name
- Express One d.o.o.
- Website
- https://expressone.ba
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Express One d.o.o. is a Sarajevo-headquartered Bosnian express delivery and logistics company, operating 12 nationwide distribution centers and serving B2B shippers, B2C consumers, and e-commerce merchants with domestic 24/48-hour delivery, international transport, warehousing, and recurring API-based technical solutions.
- Ownership category
- akta.pro rank
Express One industry classification
Industry- Product category
- Logistics Services
- NAICS
- Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (49211)
- SIC
- Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)
- akta.pro primary industry
- E-commerce Express (Fast/Next-Day for Online Retailers) (TLAAABAF)
- akta.pro secondary industries
- International Express / Time-Definite Small Parcel (TLAAANAB), International Express (Time-Definite Cross-Border) (TLAAABAB)
Keywords
Where Express One is headquartered
LocationHeadquarters
- HQ city
- Sarajevo
- HQ country
- Bosnia & Herzegovina
- HQ region
- Europe
Offices12 records
Markets served
Express One business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Domestic Express Delivery: Core express delivery service within Bosnia and Herzegovina with 24/48 hour delivery timeframe. Includes pickup at sender address and delivery to recipient address, including Saturday delivery.
- International Transport: Cross-border shipping services including groupage transport to/from European countries, regular lines to Croatia, Serbia, Slovenia, and Montenegro, with customs clearance support.
- Warehousing Services: Customized physical storage of goods/products with various handling requirements including receiving, identification, inspection, verification, storage, packaging, and shipment to end recipients.
- Technical Solutions: Technology services including Shipping API, Web Client, SMS/Email notifications, and Phone Aviso for logistics optimization.
- Cash on Delivery (SDS): Collection of payment upon delivery with funds returned to sender.
- Additional Insurance: Extra insurance coverage for valuable shipments exceeding 500 KM in value, with billing based on shipment value rather than weight.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Express One product offering
Product offeringCore offering
Express One provides express courier delivery within Bosnia and Herzegovina with 24/48-hour transit time, international shipping through the EURODIS pan-European network, customized warehousing with receiving/inspection/storage/packaging, and a Technical Solutions platform featuring Shipping API, Web Client (Customer Automation System), real-time Track & Trace, and SMS/Email/Phone delivery notifications for both businesses and individual consumers.
Product overview
Express One is a comprehensive logistics and courier company operating in Bosnia and Herzegovina with over 22 years of experience. The company is part of the Austrian Post AG (ÖSTERREICHISCHE POST AG) group and is the sole representative of the EURODIS pan-European logistics network in BiH. The product portfolio consists of four core service pillars: Domestic Transport (offering 24/48 hour delivery across BiH with Saturday service), International Transport (road, air, and sea transport with customs clearance, member of EURODIS network), Warehousing (customer-tailored storage with inventory management systems), and Technical Solutions platform (comprising Web Client CAS, Shipping API, Package Tracking, SMS Service, E-mail Service, E-mail Notifications, and Phone Aviso). Additional domestic transport services include Cash on Delivery (SDS), Document Return, Additional Insurance, Pickup at Different Address, Return on Demand, Hypermarket Delivery, Time-defined Delivery, Tender Documentation, and Exchange Shipment. The company also offers Express One Direct Transport for specialized direct delivery needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Domestic Transport (Domaći transport) Core delivery service for shipments within Bosnia and Herzegovina with 24/48-hour transit times, covering the entire country through an extensive vehicle and route network, including Saturday delivery, pickup at the sender's address, and delivery to the recipient.
- International Transport (Međunarodni transport) Cross-border shipping via road, air, and sea transport provided through Express One's exclusive representation of the EURODIS pan-European logistics network in BiH. Includes groupage transport to/from European countries, regular lines to Croatia, Serbia, Slovenia, and Montenegro, and customs clearance support.
- Warehousing (Skladištenje) Customized physical storage of goods with handling services including goods receipt, identification, inspection, verification, storage, packaging, and delivery to end recipients, integrated with the express delivery network for simple storage and inbound/outbound handling.
- Technical Solutions (Tehnička rješenja) Suite of technology solutions for logistics operations including package tracking, email/SMS services, Web Client, Phone Aviso, email notifications, and Shipping API, backed by 20+ years of local experience and Austrian Post Group expertise.
- Web Client (Customer Automation System - CAS) Specially developed software for shipment preparation providing automated shipment management, address book entry, tracking history, daily reports, branded labels with custom logo, track & trace functions, and data import capabilities for businesses managing their own shipments.
- Shipping API Software solution enabling communication between multiple systems for automatic administration and creation of transport documentation, designed for companies (including web shops) that prepare and administer shipments in their own systems.
Quantifiable outcome
- 95.62% on-time delivery success rate
- +2 more outcomes
Companies that use Express One
Customer profileSegments3 records
Ideal customer profiles3 records
Express One technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Express One partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- EURODIScoreExpress One is a member of the pan-European logistics network EURODIS and is its only representative in Bosnia and Herzegovina. Through this partnership, Express One offers optimal solutions for international transport needs via road, air, and sea transport, including groupage transport to/from all European countries, regular lines to Croatia, Serbia, Slovenia, and Montenegro, connectivity with regional countries, Europe, and Turkey.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Express One competitors and assessment
Company assessmentRegional players
- Pošta Srbije (Post of Serbia): National postal operator of Serbia offering express parcel, COD and EMS services across the Western Balkans; comparable in domestic CEP and cross-border small parcel operations, with state-backed scale.
- Hrvatska pošta (Croatian Post): National postal operator of Croatia providing domestic express, cross-border and warehousing services; comparable regional state-backed peer with overlap on BiH-Croatia trade lanes.
- City Express: Serbian domestic and international express courier with comparable 24/48-hour delivery product, B2B/B2C customer segments, and cross-border services in the Western Balkans region.
Broad incumbents
- UPS (United Parcel Service): Global integrated express and parcel carrier with operations across Europe and the Western Balkans, competing for international B2B and e-commerce shipments in Express One's served markets.
- FedEx: Global integrated express carrier with European operations and Balkans coverage; competes for time-definite international shipments and high-value B2B contracts overlapping with Express One's international product.
- DHL Express: Global integrated express integrator operating across the Western Balkans, competing with Express One for B2B and international shipper wallet; broader portfolio across logistics, freight and supply chain solutions.
- DPD: Pan-European parcel delivery network present across the Balkans, offering domestic and international B2B/B2C parcel services comparable to Express One's e-commerce and next-day product lines.
- GLS (General Logistics Systems): Pan-European parcel and CEP network with operations in Bosnia and Herzegovina and the Western Balkans, competing directly for domestic next-day and cross-border B2B shipments.
- Österreichische Post AG (Austrian Post): Express One's parent company and the leading postal/express operator in Austria and CEE; comparable in domestic parcel and CEP services, with a much broader geographic footprint and product portfolio.
Direct peers
- Pošta Republike Srpske: State postal operator within BiH (Republika Srpska entity) offering parcel, express and financial services in overlapping BiH territory; competes directly with Express One's domestic B2B and B2C parcel operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Express One social profiles
Digital presenceExpress One financial estimates
Financial estimateRevenue estimate
Valuation estimate
Express One leadership team
Management profileNumber of profiles
Profiles1 record
Express One funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Express One M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Express One
What does Express One do?
Express One provides express courier delivery within Bosnia and Herzegovina with 24/48-hour transit time, international shipping through the EURODIS pan-European network, customized warehousing with receiving/inspection/storage/packaging, and a Technical Solutions platform featuring Shipping API, Web Client (Customer Automation System), real-time Track & Trace, and SMS/Email/Phone delivery notifications for both businesses and individual consumers.
Is Express One a public or private company?
Express One is a private company. It is classified as corporate owned and is currently operating.
When was Express One founded?
Express One was founded in 2002. It employs 101 to 250 people.
Where is Express One based?
Express One is headquartered in Sarajevo, Bosnia & Herzegovina, in the Europe region.
How does Express One make money?
Six revenue lines are on record. Domestic Express Delivery is the primary driver. The others are international Transport, warehousing Services, technical Solutions, cash on Delivery (SDS) and additional Insurance.
Who are Express One's main competitors?
Regional players on record are Pošta Srbije (Post of Serbia), Hrvatska pošta (Croatian Post) and City Express. Broad incumbents are UPS (United Parcel Service), FedEx, DHL Express, DPD, GLS (General Logistics Systems) and Österreichische Post AG (Austrian Post). Pošta Republike Srpske is listed as a direct peer.
Does Express One have an API?
Yes. Express One Shipping API is a software solution enabling communication between multiple systems. It allows automatic administration and creation of transport documentation for clients sending multiple packages. The API enables integration with the client's business application or website, allowing complete shipment preparation and delivery to be managed in a single application. It is designed for companies that prepare and administer shipments in their own systems, including web shops. The API provides automated information sending to maintain close contact with customers. Contact sales representative or call 1311 for integration inquiries.
What industry is Express One in?
Express One's product category is Logistics Services. Its primary akta.pro industry code is TLAAABAF, E-commerce Express (Fast/Next-Day for Online Retailers), with a secondary code of TLAAANAB, International Express / Time-Definite Small Parcel. Its NAICS code is 4921 and its SIC code is 4210.