City Express doo
City Express d.o.o. is a Serbian courier and parcel delivery company and wholly-owned subsidiary of Austrian Post, providing 24-hour domestic door-to-door delivery, parcel lockers, parcel shops, and international shipping across Serbia and 27+ European countries to e-commerce merchants, businesses, and individual consumers.
- Company typePrivate
- Founded2002
- HeadquartersSurčin, Serbia
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What City Express doo does
City Express d.o.o. is a Serbian courier and parcel delivery company founded in 2002 in Belgrade as the country's first private courier operator, and since November 2007 has operated as a wholly-owned subsidiary of Austrian Post (Österreichische Post AG), making it the only parcel delivery company in Serbia with 100% foreign capital participation. The company provides domestic door-to-door parcel delivery across Serbia via 19 operational centers, achieving a stated 97% on-time delivery rate within 24 hours on weekdays, and complements direct courier delivery with a network of over 300 solar-powered parcel lockers (paketomati), Parcel Shops at OMV gas stations and Trafika kiosks, and staffed Express Points.
Its core technology stack consists of conventional logistics and dispatch software: a Track & Trace system enabling real-time shipment visibility, an Expedit desktop application for automated shipment creation with Excel/text import and label printing, an MIP integration tool for clients using proprietary barcodes, SMS-based tracking via shortcode 3344, and an Android mobile application for booking, tracking, and pricing. The product portfolio also includes international shipping through the Eurodis network to 13+ European countries, cash-on-delivery collection with 24–48 hour settlement, card payment via courier (a recent innovation piloted with pharmacy and retail chains), and pallet/oversized-item handling.
City Express generates revenue on a per-transaction, weight-tiered pricing model (RSD 510 to 5,520 for domestic parcels up to 100 kg) with VAT, supplemented by COD fees, declared-value insurance, and fuel surcharges. It sells via direct contracts with legal entities (online application/pristupnica), self-service booking for individual consumers via web and mobile app, and a horizontal segmentation spanning e-commerce merchants, individual consumers, corporate shippers, and cross-border traders. Distribution is operated through its own courier fleet (including Dual Fuel and EV vehicles under a CO2-neutral initiative) and partner retail locations.
City Express doo firmographics
Firmographics- Name
- City Express doo
- Legal name
- City Express d.o.o.
- Website
- https://cityexpress.rs
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- City Express d.o.o. is a Serbian courier and parcel delivery company and wholly-owned subsidiary of Austrian Post, providing 24-hour domestic door-to-door delivery, parcel lockers, parcel shops, and international shipping across Serbia and 27+ European countries to e-commerce merchants, businesses, and individual consumers.
- Ownership category
- akta.pro rank
City Express doo industry classification
Industry- Product category
- Courier and Parcel Logistics Services
- NAICS
- Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (49211), Local Messengers and Local Delivery (49221)
- SIC
- Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- Cross-Border E-commerce Parcel (DDP/Delivered Duty Paid) (TLAAANAD)
- akta.pro secondary industries
- E-commerce Parcel Consolidation & Injection (Zone-Skipping, USPS/Postal Injection) (TLAAAFAL), Express PUDO / Parcel Lockers & Out-of-Home Time-Definite Pickup (TLAAABAL), Cross-Border Final-Mile Partner Networks & Delivery Management (TLACAKAH)
Keywords
Where City Express doo is headquartered
LocationHeadquarters
- HQ city
- Surčin
- HQ country
- Serbia
- HQ region
- Europe
Offices4 records
Markets served
City Express doo business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Domestic Courier Services: Core domestic parcel delivery services with weight-based pricing. Door-to-door delivery within 24 hours on weekdays.
- International Transport: International shipping services as part of Austrian Post and Eurodis network, covering Germany, UK, Ireland, France, Spain, Portugal, Austria, Netherlands, Belgium, Luxembourg, Slovakia, Hungary, and Switzerland.
- COD (Cash on Delivery): Collection of cash on behalf of clients with COD amounts returned within 24-48 hours. Fee is 216 RSD with VAT for amounts up to 10,000 RSD, and 2.16% of COD amount for higher values.
- Parcel Shop and Locker Services: Delivery to parcel lockers (paketomati) and parcel shops at OMV stations and other locations.
- Express and Value-Added Services: Additional services including declared value insurance, fragile item handling, signed documentation return, and fuel surcharges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | 0-0.5 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 0.5-2 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 2-5 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 5-10 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 10-15 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 15-20 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 20-30 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 30-50 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 50-70 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | 70-100 kg domestic parcel |
| Unit Pricing | Pay-as-you-go | Over 100 kg domestic parcel |
| Transaction based/ take rate | Pay-as-you-go | COD fee (up to 10,000 RSD) |
| Transaction based/ take rate | Pay-as-you-go | COD fee (over 10,000 RSD) |
| Usage-based | Pay-as-you-go | SMS Track & Trace |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels7 records
City Express doo product offering
Product offeringCore offering
City Express d.o.o. is a Serbian courier and logistics company providing door-to-door parcel delivery services within Serbia within 24 hours on weekdays, supported by 19 operational centers. The company also offers international parcel shipping through its integration with the Austrian Post and Eurodis networks covering 27+ European countries. Value-added services include cash-on-delivery (COD) collection with 24-48 hour fund return, card payment via courier, parcel locker (Paketomat) and Parcel Shop pickup/drop-off, Express Point staffed locations, and dedicated software (Expedit, MIP) for high-volume business shippers.
Product overview
City Express d.o.o. operates as a Serbian courier and logistics company (established 2002, part of Austrian Post since 2007) providing comprehensive parcel delivery services. The core product portfolio centers on domestic transport offering door-to-door delivery within 24 hours across Serbia via 19 operational centers, supplemented by international transport through the Eurodis network to major European countries. The service offering includes alternative delivery channels: parcel lockers (Paketomat) with over 300 solar-powered locations, Parcel Shop network at OMV gas stations and Trafika kiosks, and Express Point staffed locations with extended hours. Supporting digital products include an Android mobile application, Expedit desktop shipping software for automated shipment creation, MIP barcode integration tool, online price calculator, and SMS tracking service. Key value-added services include cash-on-delivery collection with 24-48 hour fund return, card payment via courier, and specialized handling for oversized and pallet shipments.
Differentiator
Problem solved
Functional benefit
Products and services
- Domaći transport (Domestic Transport) Core courier delivery service offering door-to-door shipment delivery within Serbia within 24 hours on weekdays, with 19 operational centers covering all cities and towns in the country and 340 vehicles in the fleet.
- Međunarodni transport (International Transport) International shipping service operating as part of the Austrian Post and Eurodis network, enabling shipment delivery to and from European countries including Germany, UK, Ireland, France, Spain, Portugal, Austria, Netherlands, Belgium, Luxembourg, Slovakia, Hungary, and Switzerland.
- Paketomat (Parcel Locker) Self-service parcel locker network with over 300 solar-powered locations across Serbia at gas stations, supermarkets, and retail stores, offering 24/7 package pickup and return with automated Viber notifications and PIN-based access.
- Parcel Shop Third-party pickup and drop-off network in partnership with OMV gas stations, Trafika kiosks, and 30+ independent retail locations, enabling package collection and delivery during extended business hours with SMS notifications.
- Express Point Professional staffed pickup and delivery service point offering extended operating hours (up to 20:00) with next-day delivery capability, located at Yu Biznis Centar and other urban locations in Belgrade.
- Expedit Shipping Software Desktop software application for business clients to create shipments, import data from Excel or text files, generate shipping labels, and automatically track deliveries; compatible with Windows and Linux systems using Java platform.
- MIP (Mail Integration Program) Application for clients using their own barcodes for package labeling, enabling shipment data submission via email without additional documentation or label printing.
- Kartično plaćanje putem kurira (Card Payment via Courier) Card payment innovation allowing customers to pay for cash-on-delivery shipments directly to the courier using payment cards, currently available for select clients including Lilly, Benu, Iggi Percept, Belodore, and Retail Fashion.
Quantifiable outcome
- 97% of shipments delivered within 24 hours
- +2 more outcomes
Companies that use City Express doo
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
City Express doo technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
City Express doo partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- euShipments.comminoreuShipments.com is a premium logistics services provider for e-commerce in Central and Eastern Europe. Austrian Post acquired euShipments.com in early 2026, expanding the network to 16 processing centers across Europe. The partnership enables cross-border e-commerce logistics.
- EurodisminorAs part of Eurodis network, City Express can pick up shipments from Germany, UK, Ireland, France, Spain, Portugal, Austria, Netherlands, Belgium, Luxembourg, Slovakia, Hungary, and Switzerland and deliver to Serbia or other European countries.
- OMV SrbijacorePartnership with OMV Serbia gas stations for Parcel Shop service. Allows parcel drop-off and pickup at OMV stations with extended operating hours (07:00-19:00).
- GrafArt d.o.o.corePartnership with GrafArt for Trafika kiosk chain parcel shop service. Over 30 independent business locations available for parcel operations.
- OMV Srbija (Carbon Compensation)minorOMV Serbia partnership for CO2 compensation programs. In collaboration with OMV, City Express fully compensates remaining fuel consumption through programs that neutralize carbon footprint.
- Čep za hendikepminorLong-term humanitarian partnership collecting plastic bottle caps for recycling. Proceeds support people with disabilities. City Express couriers participate in collection during daily activities.
- eCommerce Association of SerbiaminorCity Express became a partner of eCommerce Association of Serbia. Partnership supports the growing e-commerce market in Serbia with quality delivery services.
Scale indicators7 records
Recent moves7 records
Expansion highlights4 records
City Express doo competitors and assessment
Company assessmentBroad incumbents
- GLS (General Logistics Systems): Pan-European parcel and logistics network (Royal Mail/IDS Group). Comparable on cross-border B2C parcel service levels and network economics relevant to City Express's international ambition.
- DPD (GeoPost/La Poste): Large European parcel network owned by Le Groupe La Poste, present across Serbia and SEE via partners. Represents the broad-international-incumbent competitive threat and partnership benchmark.
Emerging players
- InPost: European parcel locker leader expanding across CEE; comparable locker-first technology and customer proposition, and a potential competitive entrant or partner for City Express's locker density build-out.
Regional players
- ACS Courier (Greece): Greek courier with parcel locker (ACS Smart Point) and door-to-door delivery across a single national market. Similar ownership/strategic backdrop and SEE-style market dynamics to City Express.
- Speedy (Bulgaria): Bulgarian CEP and logistics operator with domestic door-to-door and pickup-point services. Comparable national-courier scale and SEE cross-border flows.
- Express One (Hungary): Hungarian-originated regional CEP operator with comparable parcel locker and pickup-point model in neighboring CEE markets. Useful regional comparable for cross-border pricing and network economics.
Direct peers
- Zásilkovna / Packeta: Czech-origin parcel locker and pickup-point network with strong SEE expansion. Closely comparable business model (locker-led out-of-home delivery) to City Express's Paketomat rollout.
- Pošta Srbije: State-owned national postal operator of Serbia offering letters, parcels, and postal financial services across the same domestic territory where City Express is the private courier leader. Direct competitor for door-to-door parcel volumes and COD.
- BEX Express: Domestic Serbian courier with door-to-door parcel delivery and pickup-point network. Comparable in service mix (pickup, COD, tracking) and target SMB and e-commerce segments.
- D Express: Serbian private courier and parcel delivery operator with overlapping domestic and cross-border services. Competes head-to-head with City Express on e-commerce parcel volumes and Serbian-wide next-day delivery.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
City Express doo social profiles
Digital presenceCity Express doo financial estimates
Financial estimateRevenue estimate
Valuation estimate
City Express doo leadership team
Management profileNumber of profiles
Profiles1 record
City Express doo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City Express doo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City Express doo
What does City Express doo do?
City Express d.o.o. is a Serbian courier and logistics company providing door-to-door parcel delivery services within Serbia within 24 hours on weekdays, supported by 19 operational centers. The company also offers international parcel shipping through its integration with the Austrian Post and Eurodis networks covering 27+ European countries. Value-added services include cash-on-delivery (COD) collection with 24-48 hour fund return, card payment via courier, parcel locker (Paketomat) and Parcel Shop pickup/drop-off, Express Point staffed locations, and dedicated software (Expedit, MIP) for high-volume business shippers.
Is City Express doo a public or private company?
City Express doo is a private company. It is classified as corporate owned and is currently operating.
When was City Express doo founded?
City Express doo was founded in 2002. It employs 101 to 250 people.
Where is City Express doo based?
City Express doo is headquartered in Surčin, Serbia, in the Europe region.
How does City Express doo make money?
Five revenue lines are on record. Domestic Courier Services are the primary driver. The others are international Transport, COD (Cash on Delivery), parcel Shop and Locker Services and express and Value-Added Services.
Who are City Express doo's main competitors?
Broad incumbents on record are GLS (General Logistics Systems) and DPD (GeoPost/La Poste). InPost is listed as an emerging player. Regional players are ACS Courier (Greece), Speedy (Bulgaria) and Express One (Hungary). Direct peers are Zásilkovna / Packeta, Pošta Srbije, BEX Express and D Express.
Does City Express doo have an API?
No public API is recorded for City Express doo.
What industry is City Express doo in?
City Express doo's product category is Courier and Parcel Logistics Services. Its primary akta.pro industry code is TLAAANAD, Cross-Border E-commerce Parcel (DDP/Delivered Duty Paid), with a secondary code of TLAAAFAL, E-commerce Parcel Consolidation & Injection (Zone-Skipping, USPS/Postal Injection). Its NAICS code is 4921 and its SIC code is 4210.