Total Recall VR
Total Recall VR, manufactured by Prolancer Pty Ltd in Australia, designs professional audio logging and call recording appliances, virtual machines, and cloud services for governments, defense, air traffic control, and enterprises across 63 countries through a global reseller network.
- Company typePrivate
- Founded2000
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingHardware or Manufacturing
What Total Recall VR does
Total Recall VR, a product line owned and manufactured by Prolancer Pty Ltd, designs and produces professional audio logging and call recording systems from its headquarters in Kingsgrove, NSW, Australia. The company has operated continuously since April 2000, shipping its first unit to South Africa, and now maintains a presence in 63 countries through an exclusive global network of authorized resellers. Its technology platform has evolved through five generations, currently spanning the LinX (4th generation, 64-bit) and Infinity (5th generation) product families, with recording capabilities across telephony (analogue, ISDN, IP/SIP/SIPrec/H.323), two-way radio (DMR, P25, NXDN, RoIP), intercoms, broadcast radio, public address, and Air Traffic Control (Eurocae ED-137, ED-137/4B, ED-137/4C) systems via hybrid analogue, digital, and IP interfaces.
The product portfolio is delivered in three forms: hardware appliances (rack-mount, desktop, compact, and high-capacity enclosures), virtual machine images for customer-supplied or hosted infrastructure, and a cloud-hosted subscription service launched in January 2018. All products include the full licensed feature set without tiered feature gating, with pricing structured around the number and type of recording channels and hardware redundancy options. Customers are primarily government, public safety, defense, air traffic control, transportation/infrastructure, and enterprise organizations with mission-critical communications compliance requirements.
Revenue is generated through hardware appliance sales (the primary stream), VM license fees, cloud subscription plans, professional services (support, training, solution design, integration), and extended warranty programs that can extend the standard 24-month warranty to up to 5 years. The company sells exclusively through a global channel partner network, with verified interoperability partnerships and integration certifications with major communications equipment manufacturers including Tait Communications, Hytera, Omnitronics, Zetron, Zenitel, Jacques Technologies, CallMiner Eureka, and SkySoft-ATM. Manufacturing and engineering are performed under an ISO9001:2015 accredited environment, with assembly contracted to Braemac Pty Ltd.
Total Recall VR firmographics
Firmographics- Name
- Total Recall VR
- Legal name
- Prolancer Pty Ltd
- Website
- https://totalrecallvr.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Total Recall VR, manufactured by Prolancer Pty Ltd in Australia, designs professional audio logging and call recording appliances, virtual machines, and cloud services for governments, defense, air traffic control, and enterprises across 63 countries through a global reseller network.
- Ownership category
- akta.pro rank
Where Total Recall VR is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Total Recall VR business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Technology or R&D, Supply Chain, Personnel, Operations, Marketing or Sales
Revenue model
- Hardware Appliance Sales: Total Recall VR sells physical recording appliances (hardware) as the primary revenue stream. Products include recording appliances across multiple tiers (LinX and Infinity product lines) with varying channel capacities, storage options, and redundancy features. Customers purchase recording channels and hardware redundancy options as part of the product configuration.
- Virtual Machine Licenses: Total Recall VR offers virtual machine (VM) recorder appliances such as LinX Virtualis and Infinity VSX/ESX/CSX that run on customer or hosted VM infrastructure. Revenue is generated from VM image licenses with all licensed features included.
- Cloud-Hosted Recording (Total Recall VR Cloud): The company offers a fully hosted cloud-based recording solution via totalrecallvr.cloud. Customers subscribe to hosted cloud plans for IP telephony, professional radio, intercoms, and air traffic communications recording.
- Professional Services: Services include product support, product training, solution design, and product integration. These are provided both directly and through the reseller channel.
- Extended Warranty Programs: The standard 24-month back-to-base hardware warranty can be extended to up to 5 years under an extended warranty program, generating additional revenue from existing customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Multi-year contract | All-included hardware appliance pricing |
| Subscription | Monthly | Cloud-hosted recording plans |
| Subscription | Annual | Extended warranty (up to 5 years) |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Total Recall VR product offering
Product offeringCore offering
Total Recall VR designs, manufactures, and distributes professional audio logging and call recording systems that capture telephone, 2-way radio, broadcast radio, public address, intercom, and air traffic control communications. The product range includes LinX and Infinity generation hardware recording appliances, virtual machine (VM) recorder images, and the Total Recall VR Cloud hosted service, all sold primarily through a global network of authorized resellers to enterprise, government, military, and public safety customers.
Product overview
Total Recall VR is an Australian-designed and manufactured provider of professional audio logging and call recording systems. The product portfolio spans two main technology generations: LinX (4th generation, 64-bit) and Infinity (5th generation). LinX products include LinX Altus (rack mount, up to 72 analogue + 90 IP channels), LinX Neos (desktop, up to 24 analogue + 30 IP channels), LinX Virtualis (virtual machine, up to 150 IP channels), LinX Essence (compact tiny-box, up to 60 IP channels), LinX Omnia (high capacity, EOL announced), and LinX Edge (server-based). Infinity products (5th generation) include Infinity VSX (10-500 IP channels), Infinity ESX (10-200 IP channels), and Infinity CSX (custom hardware). All products support recording of telephones, 2-way radios, intercoms, broadcast radio, public address, and air traffic control via analogue, ISDN, and IP interfaces. Supporting PC applications include Cockpit, Desktop, Monitor, Manager, Browser, Event Player, Audio Player, Archiver, Archive Doctor, and Connector. The company also offers Total Recall VR Cloud as a hosted alternative. Founded in 2000, the company has shipped over 12,000 LinX Altus units across 63 countries.
Differentiator
Problem solved
Functional benefit
Brands
- Total Recall VR Cloud: Cloud-based audio logging and call recording service
- Infinity
- LinX
Products and services
- Total Recall VR LinX Altus Rack-mount audio logging and call recording appliance supporting 4-72 analogue channels and 10-90 IP channels simultaneously, with up to 380,000 hours of audio storage and 500,000 database records. Optional dual hot-swap PSU and RAID hot-swap storage. Used for enterprise, government, military, and ATC communications recording.
- Total Recall VR LinX Neos Desktop audio logging and call recording appliance supporting 4-24 analogue channels and 10-30 IP channels. Compact stand-alone industrial-grade enclosure with optional RAID disk or disk replica options. Designed for enterprise and smaller-scale deployments.
- Total Recall VR LinX Virtualis Virtual machine based recording appliance supporting 10-150 IP channels with 60,000-240,000 hours audio storage and 900,000 database records. Runs on customer VM host with hot-swap PSU and RAID storage.
- Total Recall VR LinX Essence Compact tiny-box recording appliance supporting up to 60 IP recording channels. Ships in 175x110x40mm enclosure. Stores up to 600,000 recordings and 240,000 audio hours. Suited to small and branch office deployments.
- Total Recall VR LinX Edge Server-based recording product that runs on a customer-supplied hardware platform. Designed for customers preferring a hardware platform of their choice with Total Recall VR LinX technology preloaded.
- Total Recall VR Infinity VSX 5th generation recording appliance supporting 10-500 IP channels with 60,000+ hours audio storage and 2,000,000 database records. VM Host with dual hot-swap PSU and RAID hot-swap storage. Archive appliance option stores 500,000+ hours audio and 10,000,000 records. Flagship model for large enterprise, government, and ATC deployments.
- Total Recall VR Infinity ESX 5th generation recording appliance supporting 10-200 IP channels with 120,000+ hours audio storage. Standard dual hot-swap PSU and RAID hot-swap storage. Mid-tier Infinity model for mid-size enterprise and government deployments.
- Total Recall VR Infinity CSX 5th generation recording appliance with hardware choice for dual hot-swap PSU and RAID hot-swap storage. Provides flexible hardware configuration for Infinity deployments.
- Total Recall VR Cloud Cloud-hosted recording solution for IP telephony, professional radio, intercoms, and Air Traffic communications. Fully hosted service alternative to hardware appliances, available via subscription plans on totalrecallvr.cloud.
- Total Recall VR Product Support Product support services for Total Recall VR systems, provided directly and through reseller channel. Includes technical support for the hardware appliances, virtual machines, and cloud services.
- Total Recall VR Product Training Product training services for Total Recall VR systems, provided directly and through reseller channel.
- Total Recall VR Solution Design Solution design services for customers deploying Total Recall VR, including architecture planning for mixed analog, digital, IP, and radio recording environments.
- Total Recall VR Product Integration Product integration services to deploy and integrate Total Recall VR with customer communication systems and business applications.
- Total Recall VR Audio Mixer Audio mixer accessory for Total Recall VR recording systems, used to combine multiple audio sources for recording.
- Total Recall VR Logger Patch Logger patch accessory for Total Recall VR recording systems, used to interface with telephone or radio logging infrastructure.
Quantifiable outcome
- Up to 500 IP recording channels per recording appliance (Infinity VSX)
- +4 more outcomes
Companies that use Total Recall VR
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Total Recall VR technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability1 record
Feature8 records
Total Recall VR partnerships and signals
Strategic signalPartnerships
38 partnerships are on record, tiered minor and core.
- DMR AssociationminorTotal Recall VR became a category 2 member of the DMR Association in May 2020. Total Recall VR products are extensively used to record communication in DMR networks around the world. Membership demonstrates commitment to support and contribute to the development of DMR technology as well as commitment to the DMR user community.
- Total Recall VR CloudTotal Recall VR Cloud is a separate hosted cloud service (totalrecallvr.cloud) launched in January 2018, providing cloud-based call recording for IP telephony, professional radio, intercoms, and Air Traffic communications. It operates as a distinct cloud platform complementing the hardware and VM product lines.
- Prolancer Pty LtdcoreProlancer acquired full rights to the intellectual property of Total Recall VR on 1 July 2012. Prolancer is the developer, manufacturer, and administrator of the Total Recall VR brand, website, and products. Prolancer is ISO9001:2015 accredited and develops and manufactures Total Recall VR products in Kingsgrove, NSW, Australia.
- Tait CommunicationscoreTotal Recall VR is a Tait Registered Technology Partner. Total Recall VR systems based on LinX technology (Altus, Neos, Omnia, Essence, Evolution) have been verified by Tait for seamless interoperability with their DMR networks, reliably and securely recording communications in IP or Analogue modes.
- OmnitronicscoreTotal Recall VR has undertaken extensive testing with Omnitronics to ensure interoperability between Total Recall VR and Omnitronics' IP and Analogue radio management systems. Total Recall VR can record communications from the DX-Altus dispatching solution directly via the IP network, with analogue recording channels via the Tape Monitoring Unit (TMU), or recording of RTP streams between IPR RoIP gateways.
- Jacques TechnologiescoreTotal Recall VR partnered with Jacques Technologies to augment their industry-leading IP intercom and public address solutions with secure and easy-to-use call recording systems. Total Recall VR supports hybrid passive and active SIP and RTP recording for voice recording in IP-based intercom and public address systems.
- ZenitelcoreTotal Recall VR undertook extensive testing with Zenitel to ensure interoperability between Zenitel's ICX-AlphaCom and AlphaCom and Total Recall VR recorders via the AlphaCom Recorder Interface. Zenitel's products use Total Recall VR's active SIP recording interface.
- Hytera CommunicationscoreTotal Recall VR is a Hytera Technology Partner. Total Recall VR has been comprehensively tested with Hytera DMR networks to ensure seamless integration. Total Recall VR LinX systems have been verified by Hytera for seamless interoperability with their DMR networks, reliably and securely recording communications in IP or Analogue modes.
- SkySoft-ATMcoreTotal Recall VR has been successfully integrated and tested with SkySoft-ATM to deliver audio and screen recording solutions to Air-Traffic Control and Public Safety clients worldwide. In addition, Total Recall VR is used in Air-Traffic Control training environments. A dedicated 'Connector for SkySoft-ATM' PC application is available.
- ZetroncoreTotal Recall VR has undertaken extensive testing with Zetron to ensure interoperability between Total Recall VR and Zetron's MAX dispatch and ACOM command and control solutions. Version 11.8.0 added full support for recording Zetron Acom and MAX systems.
- Voice Recorders AustraliaminorLongstanding Australian distributor of Total Recall VR voice logging systems for Australia and New Zealand market.
- Theorematica S.p.AminorItalian telecommunications integrator representing Total Recall VR voice logging products in Italy.
- RomAudioVideo SRLminorRomanian security and electronics distributor representing Total Recall VR voice logging recorders in Romania.
- Tetracom s.a.l.minorLeading provider of unified communications and security solutions representing Total Recall VR in Lebanon and the wider Middle-East region.
- Cartil S.A.minorPortuguese sales and service provider for the professional radio communications sector, representing Total Recall VR in Portugal.
- CODEP AlgerminorPremier provider of professional radio communications systems in Algeria and North Africa, official reseller of Total Recall VR.
- Raycom TechnologiesminorLeading ICT integrator for major telecommunications providers (Cisco, Avaya, Panasonic) in Ghana, re-signed with Prolancer to continue offering Total Recall VR.
- HanswellminorMajor mission-critical communications system integrator from South Korea, continuing to represent Total Recall VR in the region.
- Total Recall EuropeminorLongstanding communications technology consultancy and distributor in Netherlands, Belgium and Luxembourg, representing Total Recall VR in the Benelux region.
- Verytel S.A.minorColombian systems integrator representing Total Recall VR in Colombia.
- 3G Wireless Communications IndiaminorLeading professional radio, security and communications products distributor (including Tait and Omnitronics) in India, representing Total Recall VR call recording systems.
- Segurisate Lda.minorLeading provider of security technology solutions in Lisbon and surrounding districts of Portugal, authorized reseller of Total Recall VR.
- Commlogik CorporationminorRe-signed with Prolancer to continue distributing Total Recall VR voice logging products in the Latin American region.
- Qatar Communications CominorMajor provider of voice logging products and services to blue-chip clients in the Qatari market, distributing Total Recall VR call recording systems.
- Europe InfowayminorMajor provider of security and privacy solutions in the Slovak Republic, adding Total Recall VR call recording systems to their telecommunications security portfolio.
- Safeer Integrated SystemsminorMajor telecommunications and security integrator in UAE and wider Middle-East, representing Total Recall VR voice logging recorders.
- Sigmetek Advanced Technologies Ltd (Sigmatek)minorIsrael-based global provider of high-quality air traffic control (ATC) communications systems, continuing to work with Total Recall VR for voice logging requirements in the demanding ATC and Aviation markets.
- SM CNSminorContinuing to provide Total Recall VR call recording systems to clients in Republic of Korea.
- Omnicron ElectronicsminorLongstanding North American distributor of Total Recall VR call recording systems with a distribution network across the USA.
- Netcom PrimadataminorIndonesian reseller of Total Recall VR voice logging recorders.
- Executive Communications SystemsminorBased in Ventura, California with successful installations worldwide, specialist in professional call recording and dictation systems, reselling Total Recall VR to local and international clients.
- Elcor Pte LtdminorLongstanding distributor for Singapore and South-East Asia, continuing to develop the Total Recall VR product in the South East Asian market.
- Voice Recorders LtdminorLongstanding UK distributor of Total Recall VR with extensive experience in voice logging solutions, especially in rail and critical utilities applications, representing Total Recall VR in the UK and Republic of Ireland.
- SLW CorporationminorMalaysian company providing high quality radio recording solutions, continuing to work with Total Recall VR.
- ICT ConvergenceminorNigerian leader in telecommunications product and service field, distributing Total Recall VR voice logging products.
- Daytronik SolutionsminorDistributing Total Recall voice logging systems in Central and Southern Africa, longstanding partnership providing products, service and support.
- Artsys TelecomminorSpanish distributor of Total Recall VR call recording systems in Spain and the Iberian Peninsula.
- Netmask TelecomputerminorMalaysian firm focused on application of ICT products for nation building, long-standing distributor of Total Recall VR call recorders, also represented Total Recall VR at ITX Asia 2012 in Kuala Lumpur.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
Total Recall VR competitors and assessment
Company assessmentDirect peers
- Eventide: Eventide Communications is a US-based provider of voice recording, quality logging, and incident reconstruction solutions for public safety, utilities, and air traffic control. It directly competes with Total Recall VR in radio and ATC recording.
- Exacom: Exacom provides call recording solutions focused on public safety, 911/emergency communications, and government agencies. It is one of the closest direct peers to Total Recall VR in mission-critical voice logging for ATC, defense, and emergency services.
- Enghouse Systems: Enghouse Networks provides call recording and quality monitoring solutions through its acquired brands (including Enreach and others). It serves similar enterprise and government compliance use cases and operates as a comparable mid-sized direct competitor.
- ASC Technologies: ASC is a Germany-based direct competitor offering voice recording, interaction analytics, and compliance solutions for contact centers, financial institutions, and public safety. Its product portfolio closely mirrors Total Recall VR's hybrid multi-interface recording capability.
- ipTrade: ipTrade provides enterprise voice recording, compliance, and trading-floor recording solutions for financial institutions and contact centers. It addresses similar compliance-driven recording needs as Total Recall VR in regulated verticals.
- Calabrio: Calabrio offers cloud-native call recording, workforce optimization, and analytics for contact centers. It competes for the same enterprise recording and QA use cases as Total Recall VR, particularly in cloud-first deployments.
- Martel Instruments: Martel Instruments is a UK-based manufacturer of voice logging and call recording equipment, particularly for rail, emergency services, and government applications. It is a similarly sized analog and IP recording competitor serving comparable UK and European markets.
Broad incumbents
- Genesys: Genesys is a large cloud contact center platform that includes native call recording as part of its broader CX suite. While not a specialist recording vendor, it represents the kind of bundled platform that competes with Total Recall VR in enterprise deployments by offering recording as an integrated feature.
- Verint Systems: Verint provides call recording, workforce optimization, and engagement analytics for enterprise and government customers. It overlaps with Total Recall VR's compliance and quality assurance use cases, particularly in contact center and financial services recording.
- NICE Systems: NICE is a global leader in enterprise call recording, interaction analytics, and compliance solutions for contact centers, financial trading floors, and public safety. It competes in the same compliance-driven recording market as Total Recall VR but addresses a much broader enterprise base with a larger portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Total Recall VR compliance and trust
Trust signalCompliance25 records
Total Recall VR financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Recall VR leadership team
Management profileNumber of profiles
Total Recall VR funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Recall VR M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Recall VR
What does Total Recall VR do?
Total Recall VR designs, manufactures, and distributes professional audio logging and call recording systems that capture telephone, 2-way radio, broadcast radio, public address, intercom, and air traffic control communications. The product range includes LinX and Infinity generation hardware recording appliances, virtual machine (VM) recorder images, and the Total Recall VR Cloud hosted service, all sold primarily through a global network of authorized resellers to enterprise, government, military, and public safety customers.
Is Total Recall VR a public or private company?
Total Recall VR is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Total Recall VR founded?
Total Recall VR was founded in 2000. It employs 11 to 50 people.
Where is Total Recall VR based?
Total Recall VR is headquartered in Sydney, Australia, in the Oceania region.
How does Total Recall VR make money?
Five revenue lines are on record. Hardware Appliance Sales are the primary driver. The others are virtual Machine Licenses, cloud-Hosted Recording (Total Recall VR Cloud), professional Services and extended Warranty Programs.
Who are Total Recall VR's main competitors?
Direct peers on record are Eventide, Exacom, Enghouse Systems, ASC Technologies, ipTrade, Calabrio and Martel Instruments. Broad incumbents are Genesys, Verint Systems and NICE Systems.
Does Total Recall VR have an API?
Yes. Total Recall VR offers a Java RMI API distributed as a developer/integrator package. API is available for Max (9.x.y) and LinX (10.x.y, 11.x.y) technology platforms. Additionally, an SNMP MIB is provided for system monitoring integration. The API is distributed under a separate Prolancer API License.