PMC Computers and Surveillance

What PMC Computers and Surveillance does

PMC Computers & Surveillance is a local IT services and surveillance systems provider headquartered in Kendallville, Indiana, serving residential and small-to-medium business (SMB) customers across Northeast Indiana since 2009. The company is founder-led and operated from a single physical location under the leadership of Mike ([email protected]). Its service mix spans four offerings: computer repair and troubleshooting, managed IT support, cybersecurity services, and physical surveillance system design and installation for homes and businesses. The company leverages NinjaRMM (NinjaOne) as its remote monitoring and management platform to deliver remote support and endpoint oversight across its customer base.

The underlying technology stack is standard managed service provider (MSP) tooling rather than proprietary platforms or differentiated IP, indicating a services-led rather than product-led business model. No internal software products, patents, or research initiatives are disclosed. Service delivery combines remote monitoring via NinjaRMM with on-site technical work for surveillance installs and hands-on repair, reflecting the hybrid residential/SMB customer profile in a relatively small geographic market.

The business model is project-and-contract based, generating revenue through one-time computer repair engagements, recurring IT support retainers, surveillance system installation projects, and discrete cybersecurity engagements. Pricing is set on a local-market basis without disclosed subscription tiers, enterprise contracts, or usage-based pricing. The single-location, founder-operated structure provides limited scalability and is characteristic of a main-street lifestyle business rather than a venture-backed growth company, with no evidence of capital raises, multi-site operations, or planned expansion in the input data.

Name

PMC Computers and Surveillance

Legal name

PMC Computers & Surveillance

Website

https://pmc-computers.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

PMC Computers & Surveillance is a local IT support, cybersecurity, and surveillance installation provider serving residential and small business customers in Northeast Indiana from a single Kendallville, Indiana location since 2009.

Ownership category

akta.pro rank

Product category

IT Support and Surveillance Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

SIC

Communications Services, Nec (4899)

akta.pro industry

PRIMARYHSAHACAI

CCTV Networking, Cabling (PoE) & Storage Infrastructure

Home & Personal Services/Home Security, Alarm & Smart Home Services/Video Surveillance (CCTV) Systems & Monitoring

SECONDARYHSAHACAH

Residential CCTV & Door/Perimeter Surveillance Packages

Home & Personal Services/Home Security, Alarm & Smart Home Services/Video Surveillance (CCTV) Systems & Monitoring

Keywords

• Computer repair services
• IT support services
• Surveillance system installation
• Cybersecurity services
• Network troubleshooting

Headquarters

HQ city

Kendallville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Computer Repair & IT Support Services: Professional computer diagnostics, repair, virus/malware removal, system tune-ups, and business IT support delivered remotely or on-site. Revenue is generated through service fees for repair work and ongoing IT support contracts.
2. Surveillance System Installation & Maintenance: Installation of camera systems, network video recorders (NVR/DVR), and remote viewing setup for residential and commercial clients. Revenue includes both initial installation costs and ongoing maintenance/upgrade services.
3. Cybersecurity Services: Scam awareness, secure network setup, device hardening, data protection, backups, and security audits for homes and businesses. Revenue generated through consulting service fees and one-time security audit engagements.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

PMC Computers & Surveillance is a local IT services and security solutions provider based in Kendallville, Indiana, delivering computer repair, business IT support, cybersecurity guidance, and surveillance camera system installation for residential and commercial clients in Northeast Indiana. Services are delivered both remotely (via the NinjaOne/NinjaRMM agent) and on-site by local technicians, covering diagnostics, virus/malware removal, network setup, structured cabling, and NVR/DVR-based surveillance system installation and maintenance.

Product overview

PMC Computers & Surveillance is a local IT and security solutions provider serving Northeast Indiana since 2009. The company operates as a single-service business offering three integrated service lines: Computer Repair & IT Support (diagnostics, repairs, virus removal, tune-ups, business IT support), Cybersecurity & Scam Protection (scam prevention, network security, device hardening, data backups, security audits), and Surveillance & Security Systems (camera installation, NVR/DVR, remote viewing). These services are delivered as bundled professional offerings rather than discrete software products, with remote support facilitated through NinjaOne Agent.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Repair & IT Support Professional computer diagnostics, repair, virus and malware removal, system tune-ups and upgrades, and business IT support delivered via remote and on-site service for residential and commercial clients.
• Cybersecurity & Scam Protection Scam awareness and prevention, secure network setup, device hardening, data protection and backups, and security audits for homes and businesses.
• Surveillance & Security Systems Camera system installation, network video recorders (NVR/DVR), remote viewing setup, business and residential surveillance, and system upgrades and maintenance.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves2 records

Direct peers

• NerdsToGo: NerdsToGo is a franchise network of local computer repair and IT support providers serving residential and SMB customers, very similar to PMC's positioning. Comparable business model: on-site and remote computer/IT services with local technician relationships.
• Computer Troubleshooters: Computer Troubleshooters is an international franchise of independent computer repair and IT service providers for home and business customers. Same target market, service mix (repair, networking, security), and small-business operational model as PMC.
• CMIT Solutions: CMIT Solutions is a managed IT services franchise serving SMBs with computer support, networking, and cybersecurity services. Closely comparable to PMC's business IT support and cybersecurity audit offerings, with the same local-technician-with-MSP-backbone structure.

Others

• NinjaOne: NinjaOne (NinjaRMM) is PMC's core technology partner for remote monitoring and management. Indirectly comparable as the SaaS platform layer that PMC builds its remote IT support service on; also a peer in the sense that any MSP powered by NinjaOne competes in the same SMB IT services space.

Emerging players

• Ring (Amazon): Ring offers consumer DIY doorbell and camera systems with optional cloud subscriptions. Most relevant as a competitive threat to PMC's residential CCTV installation work — homeowners increasingly bypass installers by purchasing Ring directly.
• SimpliSafe: SimpliSafe is a DIY home security and camera system provider with optional professional monitoring. Competes with PMC on the residential surveillance side by offering easy self-install at lower price points, threatening the installation-fee revenue stream.

Broad incumbents

• Vivint: Vivint provides professionally installed smart home security, cameras, and home automation with monitoring subscriptions. Comparable to PMC's residential surveillance install line, but at national scale with smart-home ecosystem and recurring monitoring revenue.
• Geek Squad (Best Buy): Best Buy's Geek Squad delivers computer repair, IT support, and home networking/smart-home installation nationally. Overlaps directly with PMC's Computer Repair, IT Support, and Surveillance lines, but operates at national scale with brand recognition and standardized pricing that a single-location local shop cannot match.
• Office Depot / OfficeMax Tech Services: Office Depot provides in-store and remote tech support, computer repair, and small-business IT services nationwide. Overlaps with PMC's computer repair and IT support offerings, especially for SMB and prosumers in smaller markets, but at much larger scale and lower per-job pricing.
• ADT (residential security division): ADT is a national provider of professionally installed and monitored residential and commercial security and camera systems. Overlaps with PMC's Surveillance & Security Systems line, but ADT bundles installation with 24/7 monitoring and recurring contracts that PMC does not offer.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/PMC.Computers.and.Surveillance
• LinkedInlinkedin.com/company/kendallville-computers

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PMC Computers and Surveillance