Wakilni

What Wakilni does

Wakilni is a last-mile delivery and e-commerce fulfillment company founded in 2016 and headquartered in Beirut, Lebanon, with operational presence in both Lebanon and Jordan. The company provides comprehensive logistics services — including warehousing, inventory storage, order processing, picking and packing, and customized last-mile delivery — targeted primarily at small to medium e-commerce businesses, alongside courier and pickup services for individual consumers and corporate clients. Its platform integrates directly with WooCommerce and Shopify through native plugins and REST APIs, enabling automated order creation, shipment tracking, and webhook-based real-time status updates, with iOS and Android customer applications and a web-based client portal supporting self-serve order management. The technology stack is platform-plus-services rather than pure software, combining physical logistics infrastructure (warehouses, distribution hubs in Beirut and Tripoli) with a digital integration layer.

The business model is multi-streamed: transaction fees on individual deliveries (priced at $6-$15+ with 24-72 hour service windows), managed services and subscription contracts for warehousing and e-commerce fulfillment, professional services for customized delivery use cases (including governmental paperwork assistance and check pickup), and marketplace commissions from The Yellow Pages vendor network and The Marketplace (shop.wakilni.com) e-commerce storefront. The company has invested in platform extensibility over 2024-2026, launching features including webhooks for order status, waybill generation for bulk orders, try-on/exchange workflows, international order creation on Shopify, and a checkout-embedded area selector. ISO 9001 certification provides quality management validation, though no institutional funding rounds, named enterprise anchor customers, or disclosed revenue figures are available, and the company operates in the constrained Lebanese macroeconomic environment.

Name

Wakilni

Legal name

Wakilni

Website

http://www.wakilni.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Wakilni is a Lebanese last-mile delivery and e-commerce fulfillment company serving SME merchants and consumers in Lebanon and Jordan with warehousing, customized delivery, courier services, and native Shopify/WooCommerce platform integrations.

Ownership category

akta.pro rank

Product category

E-commerce Fulfillment & Last-Mile Delivery Services

NAICS

Couriers and Express Delivery Services (492110), Warehousing and Storage (493), General Warehousing and Storage (493110)

SIC

Trucking & Courier Services (No Air) (4210), Public Warehousing & Storage (4220)

akta.pro primary industry

Fulfillment Execution & Task Management (Pick/Pack/Ship) (TLAEACAD)

akta.pro secondary industries

Shipping Management, Labeling & Carrier Integration (Multi-Carrier) (TLAEACAE), Order Visibility, Status Notifications & Customer Tracking Portal (TLAEACAL), Returns, Reverse Logistics & Refund/Exchange Automation (RMA) (TLAEACAH)

Keywords

• Last mile delivery
• Ecommerce fulfillment services
• Courier services
• Warehousing logistics
• Order fulfillment platform

Headquarters

HQ city

Beirut

HQ country

Lebanon

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Delivery Services: Delivery and pickup services for individuals and corporates, ranging from documents to packages, with pricing based on delivery range and speed
2. E-commerce Fulfillment: Warehousing, order processing, picking, packing, and shipping services for e-commerce businesses
3. Customized Delivery: Specialized delivery services including purchasing items, governmental paperwork assistance, and check delivery
4. Marketplace Commission: The Yellow Pages marketplace connecting buyers with local e-commerce brands

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Wakilni is a last-mile delivery and e-commerce fulfillment company operating in Lebanon and Jordan. It provides warehousing, order processing, picking, packing, and customized delivery services for small and medium e-commerce businesses, alongside on-demand courier, pickup, buy-for-you, and governmental paperwork services for individuals and corporates. A mobile app, client portal, REST API, and native integrations with WooCommerce and Shopify support order automation and tracking, while The Yellow Pages marketplace aggregates local e-commerce brands for consumers.

Product overview

Wakilni is an e-commerce fulfillment partner providing a platform-plus-services architecture. The core offering consists of E-Commerce Fulfillment Services (warehousing, customized delivery, dedicated account management) combined with Delivery Services for Individuals & Corporates. Supporting infrastructure includes The Marketplace (shop.wakilni.com), Customer Mobile App (iOS/Android), and Client Portal (portal.wakilni.com). The platform integrates with WooCommerce and Shopify for order automation. Additional offerings include The Yellow Pages vendor network and Wiki documentation. Services operate primarily in Lebanon with delivery across Jordan and Lebanon.

Differentiator

Problem solved

Functional benefit

Products and services

• E-Commerce Fulfillment Services End-to-end logistics offering for small and medium e-commerce businesses covering warehousing, inventory storage, order processing, picking, packing, and customized last-mile delivery to end customers across Lebanon and Jordan, with dedicated account management.
• Delivery Services for Individuals & Corporates Same-day and scheduled courier services for individual consumers and corporate clients, including package delivery and pickup, buy-for-you purchasing assistance, and governmental paperwork support, priced by delivery range and delivered within 24 to 72 hours across Lebanon.
• The Marketplace (The Yellow Pages) An online marketplace (shop.wakilni.com) that aggregates local SME e-commerce brands across fashion, beauty, electronics, food, education, and other categories, enabling consumers to discover and shop from multiple sellers in one place.
• Customer Mobile App Native iOS and Android applications allowing customers to place delivery and pickup orders, track shipments in real time, manage orders, and request customized services from anywhere.
• Client Portal Web-based portal for business clients to manage orders, generate waybills (including bulk generation), track shipments, handle payments, and configure third-party integrations such as WooCommerce and Shopify.

Quantifiable outcome

• 24-72 hour delivery within Lebanon
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• WooCommercecoreTechnology or IntegrationDirect API integration enabling WooCommerce store owners to automatically import orders into Wakilni portal and track shipments. Orders sync from WordPress shops to unshipped queue for processing.
• ShopifycoreTechnology or IntegrationOrder auto-creation from Shopify stores to Wakilni portal with full shipment tracking, including self-pickup options and SKU support.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Speedaf: Speedaf is a fast-growing MENA-focused e-commerce logistics provider offering cross-border and last-mile delivery with merchant API integrations. It serves a similar SME merchant base with technology-first fulfillment, making it a comparable emerging peer.
• Mylerz: Mylerz is an Egyptian last-mile delivery and fulfillment company built for SME e-commerce merchants with warehousing and tech integrations. It is a relevant emerging peer in the regional tech-enabled fulfillment category, though it operates primarily in Egypt rather than Lebanon/Jordan.

Direct peers

• Fetchr: Fetchr is a MENA last-mile delivery and e-commerce fulfillment company built around technology integrations and mobile-based courier operations. It targets SME online merchants with similar warehousing-plus-delivery bundles, and competes head-to-head with Wakilni in the regional e-commerce fulfillment niche.
• Aramex: Aramex is the dominant MENA-based courier and logistics provider offering last-mile delivery, warehousing, and e-commerce fulfillment across the same Levant region where Wakilni operates. Both serve SME and enterprise merchants with technology-integrated fulfillment, making Aramex the closest direct comparison in scope and target customer.
• iMile: iMile is a Dubai-based last-mile delivery specialist focused on e-commerce parcels across the Middle East and North Africa. It uses technology-driven routing and merchant integrations analogous to Wakilni's WooCommerce/Shopify stack, and serves overlapping SME e-commerce clients.

Regional players

• LibanPost: LibanPost is Lebanon's national postal operator offering domestic and international parcel delivery with broad geographic coverage. It competes directly with Wakilni on intra-Lebanon courier services for individuals and SMEs, though with less e-commerce platform integration.
• Quik (Jahez): Quik is a Saudi-based last-mile delivery and fulfillment platform serving e-commerce merchants with technology integrations. While geographically focused on Saudi Arabia, its business model and target customer overlap significantly with Wakilni's SME fulfillment positioning.

Broad incumbents

• DHL Express Lebanon: DHL is a global logistics incumbent offering international express, warehousing, and supply-chain services with full Lebanon coverage. While not specialized for SME e-commerce, it competes for the same merchant fulfillment wallet and represents the upper-end incumbent benchmark for service quality and reliability.
• UPS Lebanon: UPS is a global logistics incumbent with Lebanon operations offering parcel delivery, freight, and supply chain services. It serves overlapping enterprise and SME merchants and represents a comparable incumbent benchmark for international and B2B delivery.

Others

• Shopify Fulfillment Network partners: Shopify's own fulfillment partner ecosystem (including 3PLs integrated via Shopify's fulfillment API) competes with Wakilni's Shopify integration for merchant mindshare. While not a single peer, it represents the platform-level competitive dynamic shaping which logistics providers capture Shopify merchant volume.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Wakilni
• Instagraminstagram.com/wakilni
• Xx.com/Wakilni1

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wakilni