Emergencias 112

What Emergencias 112 does

Emergencias 112 Castilla y León is the regional emergency coordination service for the autonomous community of Castilla y León in Spain, operated by the Junta de Castilla y León through its Agencia de Protección Civil y Emergencias. Established in 2007, the service operates the single European emergency number 112 across all nine provinces of the region (Valladolid, Burgos, León, Salamanca, Zamora, Palencia, Ávila, Segovia, and Soria) from its headquarters in Valladolid. The Centro Coordinador de Emergencias (CCE) coordinates multi-agency responses spanning police, fire, medical, civil protection, and specialized rescue; operational support units include the Grupo de Rescate y Salvamento (mountain and water rescue) and the Unidad de Apoyo Logístico y Emergencias (UALE), which fields two Advanced Command Posts (PMA) and field logistics equipment.

The service's technology stack centers on an integrated multi-agency coordination platform accessible through four channels: the 112 voice line (operable without SIM, battery, or network coverage from any operator), SMS for deaf users, the SilseCyL video-interpretation service (live sign-language interpreters via web and iOS/Android apps), and the my112 mobile app for precise caller-location data. The platform integrates external data feeds including DGT traffic information and the regional road-information service (Información de Carreteras), and supports accredited multilingual call handling in English, French, German, and Portuguese, with telephone-translator fallback for additional languages. Accessibility compliance is maintained under WCAG-WAI 2.2, Real Decreto 1112/2018, UNE-EN 301549:2019, and GDPR/Ley Orgánica 3/2018.

The business model is non-commercial. The service is provided free of charge to all citizens and visitors and is fully funded by the regional government through the Consejería de Medio Ambiente, Vivienda y Ordenación del Territorio; there is no pricing model, no ARR, and no private shareholders. Operational performance in 2025 included 952,222 calls handled, 351,682 incidents managed with 554,938 organism alerts, an average response time of 6.07 seconds, and a citizen satisfaction rate above 98%. The agency is led by Director Irene Cortés and partners with the Federación de Asociaciones de Personas Sordas de Castilla y León (FAPSCL) on accessibility initiatives.

Name

Emergencias 112

Legal name

Emergencias 112 Castilla y León

Website

https://112.jcyl.es

Company type

Public

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Emergencias 112 Castilla y León is the regional emergency coordination service for the Junta de Castilla y León, handling about 952,000 calls and 351,000 incidents per year across nine provinces. It provides 24/7 multi-agency dispatch, multilingual support, and specialized accessibility channels for deaf persons, free to all citizens.

Ownership category

akta.pro rank

Product category

Public Safety & Emergency Services

NAICS

Emergency and Other Relief Services (624230), Fire Protection (92216), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Social Services (8300)

akta.pro primary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

akta.pro secondary industries

Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Emergency Response Team (ERT) Staffing & Incident Management Support (BPABANAD)

Keywords

• Emergency coordination
• Public safety services
• Civil protection
• Emergency dispatch
• Accessibility services

Headquarters

HQ city

Valladolid

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels4 records

Core offering

Emergencias 112 Castilla y León is the regional emergency coordination center operated by the Junta de Castilla y León, providing the single unified emergency telephone number (1-1-2) service across all nine provinces of the region. The service coordinates 24/7 call handling, multi-agency emergency response (police, fire, medical, civil protection), specialized rescue operations, and accessibility services for deaf and non-Spanish-speaking citizens. It is delivered free of charge as a public safety service, supported by the Centro Coordinador de Emergencias, rescue groups, and logistics units.

Product overview

Emergencias 112 Castilla y León is a government emergency services platform operated by the Junta de Castilla y León's Agency for Civil Protection and Emergencies. The core product is the 1-1-2 emergency telephone service, a single unified platform providing 24/7 call handling and emergency coordination across all nine provinces of Castilla y León. It is supported by the Centro Coordinador de Emergencias (CCE), which coordinates strategic emergency decisions, plan activations, and meteorological predictions. Two key operational sub-products extend the platform: the Grupo de Rescate y Salvamento (specialized rescue and salvage team) and the Unidad de Apoyo Logístico y Emergencias (UALE), which provides advanced command posts and logistical support. Additional digital sub-products include an incident search tool by province and an online data request/suggestions service.

Differentiator

Problem solved

Functional benefit

Products and services

• 1-1-2 Emergency Service The single emergency telephone number service for Castilla y León, providing 24/7 call handling, emergency coordination, and dispatching of emergency resources across all provinces of the region. Accessible to all citizens, even without SIM card, battery, or network coverage.
• Centro Coordinador de Emergencias (CCE) Emergency Coordination Center operational since 2007 within the Agency, responsible for coordinating rescue groups, logistical support units, meteorological predictions, civil protection plan activations, and strategic decision-making across Castilla y León.
• Grupo de Rescate y Salvamento Specialized rescue and salvage group operating under the Agency for Civil Protection and Emergencies, deployed for mountain rescues, water rescues, and complex emergency situations across Castilla y León.
• Unidad de Apoyo Logístico y Emergencias (UALE) Logistic support unit equipped with two Advanced Command Posts (PMA), off-road vehicles, camping material, provisions, and area lighting equipment. Provides support to intervening services and affected population during emergencies and preventive operations.
• Agencia de Protección Civil y Emergencias Government agency overseeing civil protection and emergency management in Castilla y León, managing the 112 service, emergency coordination center, rescue groups, and logistic support units from its headquarters in Valladolid.

Quantifiable outcome

• 6.07 seconds average response time (time to first answer in 2025)
• +2 more outcomes

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

One partnership is on record.

• Federación de Asociaciones de Personas Sordas de Castilla y León (FAPSCL)coreStrategic or Co-development Partner · 1 October 2025Collaboration agreement between the Consejería de Medio Ambiente, Vivienda y Ordenación del Territorio and FAPSCL to improve accessibility for deaf persons to the civil protection system. Includes staff training on sign language, adaptation of emergency protocols and information for deaf persons, interpretation of self-protection recommendations into Spanish Sign Language, and mobilization of sign language interpreters during emergencies involving deaf persons.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• 112 Canarias (1-1-2 Canarias): Regional PSAP for the Canary Islands with multi-province coordination and tourism-driven multilingual demand. Comparable in operating model and in facing accessibility/translation challenges similar to those addressed by SilseCyL and multi-language managers.
• 112 Catalunya (Generalitat de Catalunya): Emergency coordination service of Catalonia operating the 1-1-2 number with multi-agency dispatch and multilingual capabilities (Catalan, Spanish, Aranese). Direct peer in structure and mission, with a regional twist on language support analogous to Castilla y León's foreign-language capability.
• 112 Andalucía (Emergencias Andalucía): Regional PSAP operated by the Junta de Andalucía providing 1-1-2 emergency coordination across another large Spanish autonomous community. Same operational model, multi-agency dispatch, accessibility mandates, and public-administration structure as Emergencias 112 Castilla y León.
• 112 Madrid (Emergencias Comunidad de Madrid): Regional PSAP of the Comunidad de Madrid handling 1-1-2 calls and coordinating police, fire, and EMS response. Highly comparable in function, scale ambition, and regulatory framework, though serving a denser, higher-volume urban region.
• SAMUR-PC Madrid (Protección Civil Madrid): Madrid's municipal medical-emergency and civil-protection service, dispatching ambulances and managing preventive operations. Overlaps with Emergencias 112 Castilla y León's UALE and Grupo de Rescate y Salvamento capabilities, though at municipal rather than regional scope.

Others

• European Emergency Number Association (EENA): Industry association representing 112 services across Europe and promoting standards, interoperability, and best practice. Thematic peer whose 112-services community is the natural benchmark and peer group for Emergencias 112 Castilla y León.
• RapidSOS: Technology provider that integrates with PSAPs/ECC platforms to deliver real-time device data, video, and location to emergency call-takers. Adjacent ecosystem participant that supplies capabilities the 112 center could procure to modernize its integration posture.
• Carbyne: Cloud-native emergency-call-handling and dispatch platform used by PSAPs globally. Ecosystem peer offering the kind of API-first, video-enabled call intake that would complement or compete with the center's in-house SilseCyL video-interpretation build.
• CentralSquare Technologies: Public-safety software vendor providing CAD (computer-aided dispatch) and records systems to PSAPs, fire, and EMS agencies. Indirect peer through the vendor ecosystem that modern emergency coordination centers increasingly depend on.

Regional players

• 061 Asturias (SESPA Emergency Medical Service): Regional medical-emergency coordination service in Asturias using the 061 number. Comparable emergency dispatch function but with a medical-only mandate rather than the all-hazards multi-agency coordination of the 112 platform.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/112cyl
• Facebookfacebook.com/219198574803215
• Instagraminstagram.com/112cyl
• LinkedInlinkedin.com/company/emergencias-112

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergencias 112