Boston Cab Dispatch

What Boston Cab Dispatch does

Boston Cab Dispatch (legal name: Boston Cab Association) is a taxi dispatch company headquartered in Boston, Massachusetts, founded in 1950. The company operates a fleet of 400+ vehicles, including more than 350 Toyota Camry Hybrids, wheelchair-accessible vehicles (WAVs), and passenger minivans, serving individual consumers and corporate clients across the Boston metropolitan area. Service is offered through three primary booking channels — a corporate website, a branded mobile application on iOS and Android, and a traditional phone dispatch operation — with the Arro third-party platform used to capture app-native rider demand.

Revenue is generated through three streams: per-trip fares whose rates are regulated by the Boston Police Department Hackney Carriage Unit, monthly-billed corporate accounts (a likely hospital and institutional mix), and taxi-top advertising sold through Overdrive Media Company. The company is WBE-certified through the Women's Business Enterprise National Council, positioning it to participate in corporate and government supplier diversity sourcing programs.

The operating model is asset-light on the dispatch side: approximately 15 internal employees handle dispatch, administrative, and corporate-account functions, while the 400+ vehicles are operated by independent owner-operator drivers. Underlying technology is built on third-party infrastructure rather than proprietary systems — the consumer mobile app is implemented on the Apcurium taxi dispatch framework, and online hails flow through the Arro platform. No internal AI/ML capability, proprietary dispatch algorithm, or data-asset strategy is visible in operating materials.

Name

Boston Cab Dispatch

Legal name

Boston Cab Association

Website

https://bostoncab.us

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

11–50 employees

Short description

Boston Cab Dispatch is a taxicab dispatch company in Boston, operating since 1950 with a 400+ vehicle fleet, serving individual consumers and corporate clients via website, mobile app, phone dispatch, and monthly corporate billing.

Ownership category

akta.pro rank

Product category

Taxi and Ground Passenger Transportation Services

NAICS

Taxi and Ridesharing Services (485310), Transit and Ground Passenger Transportation (485)

SIC

Transportation Services (4700)

akta.pro primary industry

E-Hailing Taxi Aggregators (Licensed Taxi Dispatch Platforms) (THADADAC)

akta.pro secondary industries

Street-Hail Taxi & Taxi Fleet Operators (THAIAGAA), Taxi-Hail Aggregators & Dispatch Platforms (E-Hail for Licensed Taxis) (TLAFAIAD), Ride-Hailing & Taxi Aggregation Platforms (BPAMAIAE)

Keywords

• Taxi dispatch service
• Corporate taxi accounts
• Accessible taxi service
• Hybrid taxi fleet
• Airport ground transportation

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Taxi Ride Transactions: Transportation services provided to passengers on a per-trip basis, with fares determined by distance and time, plus applicable tolls. Revenue generated from individual rides and corporate account billings.
2. Taxicab Top Advertising: Revenue from advertising displayed on taxicab top signs (rooftop advertising). The association coordinates advertising placement through Overdrive Media Company, with individual vehicle operators having the option to participate.
3. Corporate Account Billing: Monthly billing services for corporate clients and hospitals, with itemized bills for all trips. Additional revenue derived from serving regular business customers through established corporate accounts.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Boston Cab Dispatch provides on-demand taxi transportation in the city of Boston using a fleet of more than 400 vehicles, including 350+ Toyota Camry Hybrids, wheelchair-accessible vans, and passenger minivans. Rides can be booked online, via iOS/Android apps, or by phone. The company also operates a separate corporate account program offering monthly itemized billing, priority phone lines, and favorite-address management for businesses and hospitals.

Product overview

Boston Cab Dispatch operates as a traditional taxi dispatch service offering on-demand transportation in Boston. The core offering is the taxi service itself, supported by a mobile app for iOS and Android that enables quick booking. Corporate accounts provide add-on billing and administrative features for business customers. The company has been operating since 1950 with a fleet exceeding 400 vehicles.

Differentiator

Problem solved

Functional benefit

Products and services

• Boston Cab Dispatch Taxi Service On-demand taxi transportation service for individual consumers in the Boston metropolitan area, offering sedan (Toyota Camry Hybrid), wheelchair-accessible van, and passenger minivan rides booked online, via mobile app, or by phone. Fares follow Boston Police Department Hackney Carriage Unit regulated rates.
• Corporate Taxi Accounts Centralized transportation account program for Boston-area businesses and hospitals providing itemized monthly billing for taxicab rides, dedicated priority phone lines for faster pickups, and favorite-address management for recurring pickups. Supports corporate supplier-diversity goals via WBE certification.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered minor.

• Overdrive Media CompanyminorGTM or Marketing PartnerOverdrive Media coordinates the taxicab top sign advertising program for Boston Cab Dispatch. The majority of vehicles in the association have contracted their top sign space for advertising purposes. Individual vehicle operators retain the ability to decline specific advertising campaigns. Mike MacDonald serves as the contact at Overdrive Media.
• Women's Business Enterprise National Council (WBENC)minorOthersWBENC is the nation's largest third-party certifier of businesses owned and operated by women. Boston Cab Association has been certified as a Women's Business Enterprise through WBENC, enabling the company to participate in supplier diversity programs with corporations and government agencies.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Curb: Taxi e-hail and payment platform partnering with licensed taxi fleets across major U.S. cities. Directly comparable to Boston Cab as a licensed-taxi-focused booking and dispatch platform serving similar passenger segments.
• Flywheel: Taxi dispatch and management software platform used by licensed taxi fleets. Comparable to Boston Cab's dispatch operations and serves the same regulated taxi market with similar back-office and booking technology.
• Arro: Taxi e-hailing and dispatch platform whose booking technology Boston Cab Dispatch already uses (arrobook.goarro.com). Operates competing taxi aggregator services in other U.S. cities and is both a technology partner and an adjacent competitor.
• Yellow Cab of Boston: Direct competitor operating a licensed taxi fleet in the Boston market. Competes with Boston Cab Dispatch for the same pool of riders, corporate accounts, and airport transfer business in Boston.
• Free Now (formerly myTaxi/Hailo): European licensed-taxi e-hail aggregator operating across multiple markets. Comparable business model of aggregating licensed taxi supply onto a digital booking platform; primarily a regional player outside the U.S. but represents the same category globally.
• Metro Taxi of Boston: Boston-area licensed taxi operator with comparable fleet, dispatch, and corporate account offerings. Direct regional competitor to Boston Cab for individual riders and corporate clients.

Emerging players

• Revel: EV-focused rideshare and driver-services platform expanding in Northeastern U.S. markets. While newer and EV-centric, it competes for the same urban Boston rider pool and professional drivers that Boston Cab relies on.

Broad incumbents

• Uber: Dominant global rideshare platform operating in Boston with dynamic pricing and a broad driver network. Directly competes for the same passenger trips Boston Cab Dispatch serves, including through its Uber Taxi product that aggregates licensed taxis.
• Lyft: Second-largest U.S. rideshare platform with substantial Boston market presence. Competes head-to-head with Boston Cab on consumer rides, airport transfers, and corporate accounts, including its Lyft Taxi licensed-taxi integration.

Regional players

• Independent Taxi Operators of Boston (ITO): Boston-area licensed taxi association coordinating independent owner-operator drivers, similar to Boston Cab's underlying driver model. Competes directly in the same Boston regulatory environment and customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/boston-cab-dispatch

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Boston Cab Dispatch