What Muse Software does

Muse Software is a Miami-based, private SaaS company founded in 2025 that operates a cloud-based, unified operations management platform for museums and other cultural institutions. The product is built on a single-constituent-record architecture that connects ticketing and admissions, CRM, membership, fundraising, retail and café point-of-sale, programs (camps, classes, workshops), venue rentals, and reporting/analytics into one system, eliminating the manual reconciliation and disconnected data layers common to legacy cultural-institution stacks such as Blackbaud Altru. Functionally distinct features include timed entry and capacity controls, native digital membership cards for Apple Wallet and Google Wallet with automatic benefit recognition, automatic donor prospect identification, and pre-built integrations with QuickBooks, Blackbaud Financial Edge NXT, Mailchimp, Constant Contact, and the proprietary MusePay payment processor.

The platform is delivered as a quote-based, annual-billing SaaS subscription sold through a direct, sales-led enterprise motion targeting nine productized verticals: aquariums, art museums, botanical gardens and nature centers, children's museums and science centers, historic sites and attractions, history and cultural museums, natural history museums, sports and entertainment halls of fame, and zoos. The customer base is mid-sized and regional rather than flagship-tier, with named logos including San Diego Air & Space Museum, Discovery Park of America, Providence Children's Museum, Santa Cruz Children's Museum of Discovery, and Lan Su Chinese Garden.

The company raised a $4.5 million seed round in November 2025 led by Roo Capital with participation from Banter Capital and FJ Labs, and disclosed use of proceeds spanning product development, customer support, and global expansion. Operating geographies are not formally published, the global expansion mandate is forward-looking, and no revenue or ARR figures have been disclosed.

Name

Muse Software

Legal name

Muse Software Inc.

Website

https://musesoftware.ai

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

11–50 employees

Short description

Muse Software is a Miami-based SaaS company providing a unified, cloud-based operations platform for museums and cultural institutions, connecting ticketing, CRM, membership, fundraising, retail POS, programs, rentals, and analytics through a single constituent record on an annual subscription.

Ownership category

akta.pro rank

Product category

Museum Management Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Museum management software
• Cultural institution operations
• Visitor ticketing platform
• Membership CRM software
• Museum fundraising platform

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Cloud-based software subscription model for museum operations management, providing unified platform access for ticketing, CRM, membership, fundraising, retail, programs, and venue rentals

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Muse Software provides a cloud-based, unified operations management platform built specifically for museums and cultural institutions. The platform connects ticketing, CRM, membership, fundraising, retail/POS, programs, rentals, and reporting through a single constituent record database, enabling institutions to manage every visitor, member, donor, and program participant across all touchpoints in one system.

Product overview

Muse is a unified platform-plus-modules architecture consisting of a core operations management platform that connects eight integrated modules: Ticketing & Admissions, CRM, Membership, Fundraising, Retail & Café POS, Programs, Rentals, and Reporting & Analytics. All modules share a single constituent record database, enabling every visitor, member, donor, retail customer, and program participant to be tracked across all touchpoints in one unified system.

Differentiator

Problem solved

Functional benefit

Products and services

• Muse Platform
• MusePay

Quantifiable outcome

• Membership growth +18% this quarter reported by Discovery Park of America
• +1 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• QuickBookscoreTechnology or IntegrationPre-built integration with QuickBooks Online for automatic accounting reconciliation. Muse automatically maps ticket revenue and other income to correct accounts keeping earned income clean and audit-ready.
• MailchimpcoreTechnology or IntegrationNative integration with Mailchimp for email marketing. Constituent segments sync directly to email campaigns enabling targeted outreach based on ticketing, membership, giving, retail, and program history.
• Constant ContactcoreTechnology or IntegrationNative integration with Constant Contact for email marketing. Segments sync to email platform enabling targeted campaigns based on unified constituent data.
• Blackbaud Financial Edge NXTcoreTechnology or IntegrationPre-built integration with Blackbaud Financial Edge NXT for accounting reconciliation. Muse's subledger support maps contributed income and pledge schedules to correct accounts for audit-ready reporting.
• Association of Children's MuseumsflagshipStrategic or Co-development PartnerMuse is a 2026 Affinity Partner of the Association of Children's Museums. The partnership reflects commitment to helping children's museums move beyond disconnected systems with one unified platform for operations.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Blackbaud: Blackbaud's Altru product is the dominant CRM and operations platform for cultural institutions, including ticketing, membership, fundraising, and reporting. Muse directly competes against Altru, with Discovery Park of America migrating from Altru to Muse as a referenceable displacement win.
• DonorPerfect: DonorPerfect is fundraising and donor management software widely used by small to mid-sized nonprofits including cultural institutions. It overlaps with Muse's fundraising module and is often evaluated alongside dedicated museum platforms.
• Galaxy Digital: Galaxy Digital provides fundraising, CRM, and marketing software used by arts, cultural, and nonprofit organizations. Its Galaxy product line competes directly with Muse's fundraising and CRM modules and is a common incumbent alongside Blackbaud and Tessitura.
• Tessitura: Tessitura is a CRM, ticketing, fundraising, and marketing platform purpose-built for arts and cultural organizations. It serves performing arts centers, museums, and other cultural venues, overlapping with Muse's core CRM, ticketing, and membership modules.
• Altru (Blackbaud): Altru is Blackbaud's dedicated CRM and operations solution for cultural organizations, covering ticketing, membership, fundraising, retail, and programs. It is Muse's most direct competitor and the incumbent most often displaced in Muse's referenceable wins.

Broad incumbents

• Salesforce Nonprofit Cloud: Salesforce Nonprofit Cloud is a broad CRM platform used by nonprofits and cultural institutions for donor and member management. It competes with Muse's CRM and fundraising modules but typically requires extensive customization to match museum-specific workflows.
• Eventbrite: Eventbrite is a broad ticketing and event management platform used by cultural venues, festivals, and attractions. While not purpose-built for museums, it competes in the ticketing module space and serves some smaller cultural institutions as an alternative to dedicated platforms like Muse.
• Raiser’s Edge NXT (Blackbaud): Raiser's Edge NXT is Blackbaud's flagship nonprofit fundraising and CRM platform used widely by cultural institutions for donor management. It competes with Muse's fundraising and CRM modules as a more mature but less museum-specific alternative.

Emerging players

• Acuity Scheduling ( Squarespace): Acuity is a scheduling and registration platform used by cultural institutions for programs, classes, and workshops. It overlaps with Muse's Programs module but lacks the integrated ticketing, fundraising, and CRM capabilities that Muse bundles together.
• WordFly: WordFly is an email marketing platform purpose-built for arts, culture, and live entertainment organizations. It overlaps with Muse's email marketing integrations (Mailchimp, Constant Contact) and competes for the marketing automation layer of museum stacks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/musesoftware_
• Facebookfacebook.com/profile.php?id=61589020695140
• LinkedInlinkedin.com/company/muse-software

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Muse Software