1Call Property Maintenance Ltd

What 1Call Property Maintenance Ltd does

1Call Property Maintenance Ltd is a privately held, all-trades property maintenance services provider headquartered in Aberdeen, Scotland, operating across the Aberdeen and Aberdeenshire region (postcode areas AB) in North-East Scotland. Founded in 2003, the company delivers both reactive 24/7 emergency response and planned maintenance across nine core trade disciplines — plumbing, electrical, gas services, joinery, building, roofing, void works, planned maintenance, and project management — for domestic, commercial, and industrial clients. The customer base is spread across multiple verticals: housing associations and social landlords, hospitality businesses (hotels, restaurants, pubs), supermarkets and retail units, care homes, commercial and office premises, and industrial facilities such as factories, distilleries, chemical plants, and airports.

The company operates an in-house digital layer through the EPIX Customer Portal, a proprietary 24/7 real-time job visibility and management system providing clients with job sheets, invoicing, deadlines, and project updates. Operatives hold CSCS cards and project managers are SMSTS-trained, and the firm carries a broad accreditation stack including Gas Safe Register, SELECT (electrical, 18th edition standards), SNIPEF, CITB, Safecontractor, Cyber Essentials, OFTEC, Altius, and FSB membership. In 2024–2025 the firm invested in on-site solar generation at its headquarters, published an inaugural Carbon Reduction Plan, completed MCS-aligned heat-pump training, and added solar PV and EV-charging installation training, positioning it to participate in retrofit and decarbonisation work alongside its traditional maintenance core.

The business operates a professional-services revenue model with quote-based, scope-driven pricing and pay-as-you-go billing. Its go-to-market is sales-led and geographically concentrated: customers reach the firm through a 24/7 emergency call-out line, a website contact form, or a dedicated voids inbox, with no intermediaries in the sales chain. The company employs 50+ staff across trade, supervisory, project management, helpdesk, and finance functions and reports completing 200+ jobs per week. Ownership is concentrated with the founding Kerr family — Harry Kerr serves as Director and Owner, with Denise Kerr in HR/Administration and Chris Kerr as Operations Manager — and there is no disclosed external institutional investment.

Name

1Call Property Maintenance Ltd

Legal name

1 Call Property Maintenance Ltd

Website

https://1call.org.uk

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

1Call Property Maintenance Ltd is a privately held, all-trades property maintenance provider based in Aberdeen, UK, delivering plumbing, electrical, gas, joinery, building, roofing, void works, planned maintenance, and project services to housing associations, hospitality, retail, care homes, commercial, and industrial clients across Aberdeen and Aberdeenshire.

Ownership category

akta.pro rank

Product category

Property Maintenance Services

NAICS

Services to Buildings and Dwellings (5617), Personal and Household Goods Repair and Maintenance (8114)

SIC

Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340), General Bldg Contractors - Nonresidential Bldgs (1540)

akta.pro primary industry

Residential Maintenance & Turnover Services (Make-Ready, Inspections) (BPAJAFAM)

akta.pro secondary industries

General Punch-List & Move-In/Move-Out Repairs (HSAGAAAO), Roof Inspection, Maintenance & Cleaning (HSAPAKAC), Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

Keywords

• All-trades property maintenance
• Reactive maintenance services
• Planned maintenance contracts
• Void property refurbishment
• Facilities management services

Headquarters

HQ city

ABERDEEN

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Property Maintenance Services: Service-based revenue from providing all-trades property maintenance including reactive maintenance (24/7 emergency call-out), planned maintenance, and project-based work across plumbing, electrical, gas services, joinery, building, roofing, and void works for domestic, commercial, and industrial clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

1Call Property Maintenance Ltd provides all-trades property maintenance services across Aberdeen and Aberdeenshire, covering plumbing, electrical, gas, joinery, building, roofing, void works, planned maintenance, and project refurbishments for domestic, commercial, and industrial clients. The company combines 24/7 reactive emergency call-out with scheduled planned maintenance delivered by qualified, certified tradespeople under a single point of contact.

Product overview

1Call Property Maintenance Ltd operates as an all-trades property maintenance service provider offering a unified portfolio of nine core services: Plumbing, Electrical, Gas Services, Joinery, Building, Roofing, Void Works, Planned Maintenance, and Projects. The company functions as a single-point-of-contact provider for domestic, commercial, and industrial clients across Aberdeen and Aberdeenshire, delivering both reactive 24/7 emergency response and planned maintenance services. The service architecture is organized around trade specializations managed by qualified, CSCS-card holding operatives, with project management capabilities for larger-scale renovations. The company also operates an EPIX Customer Portal for real-time job visibility and management.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services

Quantifiable outcome

• 200+ jobs completed per week
• +2 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core, minor and strategic.

• SELECTcoreOthersElectrical trade association membership - operatives qualified to 18th edition standards.
• SNIPEFcoreOthersPlumbing and heating trade association membership.
• Gas Safe RegistercoreOthersOfficial gas safety registration - operatives are Gas Safe card holders.
• SafecontractorcoreOthersContractor health and safety accreditation scheme membership.
• CITBcoreOthersConstruction Industry Training Board membership - operatives trained and qualified.
• FSBminorOthersFederation of Small Businesses membership.
• OFTECminorOthersOil-fired heating industry certification.
• AltiusminorOthersContractor accreditation scheme membership.
• MCS (Microgeneration Certification Scheme)strategicOthersPartnership for heat pump installation training and certification - supporting customers with sustainable heating solutions including air source heat pumps.
• Solar/EV Charging Training PartnersstrategicOthersCompleted training in solar and EV charging installation - building expertise for energy efficiency upgrades for customers.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Serco Group plc: Large UK facilities management and outsourcing group with property maintenance and compliance services for public-sector and commercial customers. Comparable on multi-trade maintenance delivery but at much broader scope and scale.
• Equans UK & Ireland: Bouygues-owned facilities management and technical services provider delivering maintenance, energy services, and building solutions across UK commercial, industrial, and public-sector customers. Comparable on integrated multi-trade property maintenance and energy-services scope.
• Mitie Group plc: UK-listed facilities management and property services incumbent serving commercial, retail, and public-sector customers with broad maintenance, engineering services, and energy-management offerings. Overlaps with 1Call's commercial and retail maintenance work at significantly larger scale.

Direct peers

• Bell Group: UK property-services contractor delivering painting, repairs, and maintenance to social housing, defence, education, and commercial customers. Comparable as a regional-to-national multi-trade maintenance provider competing for the same housing-association and commercial frameworks.
• Wates Property Services: Wates Group's property-services division delivers responsive maintenance, void works, and planned maintenance to social housing and public-sector clients. Strong direct overlap with 1Call's housing-association void and planned-maintenance offering at greater scale.
• Mears Group plc: UK-listed social-housing maintenance specialist providing responsive repairs, void-property services, and planned maintenance to housing associations and local authorities. Closest listed comparable to 1Call's housing-association void works and responsive-repairs core.
• Morgan Sindall Property Services: Morgan Sindall subsidiary providing property maintenance, refurbishment, and energy-efficiency upgrades to social housing and public-sector customers. Directly comparable multi-trade offering including retrofit/energy upgrade work aligned with 1Call's renewable energy positioning.
• Ian Williams Ltd: UK all-trades property maintenance company delivering responsive repairs, planned maintenance, and refurbishment to social housing, education, and commercial customers. Directly comparable to 1Call on multi-trade single-provider model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xlinkedin.com/company/1call-property-maintenance-ltd
• Facebookfacebook.com/1call-Property-Maintenance-368236573354406
• LinkedInlinkedin.com/company/1call-property-maintenance-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1Call Property Maintenance Ltd