Centre d'urgence St-Laurent

What Centre d'urgence St-Laurent does

Centre d'urgence St-Laurent is a GMF-R-accredited super-clinic (Groupe de médecine de famille – réseau) located at 1605 Marcel-Laurin in the Saint-Laurent borough of Montreal, Quebec. It operates as a first-line healthcare access point delivering walk-in minor emergency care (24-36h urgency), ongoing family medicine with 46 physicians, and specialist consultations across surgery, dermatology, cardiology, gastroenterology, orthopedics, ENT, pediatrics, psychiatry, and rheumatology. The clinic is supported by 16 allied health professionals and is embedded within the Complexe médical St-Laurent, where co-located partners (Biron for laboratory, RadioMedic for radiology, Physiothérapie Universelle for rehabilitation, Lobe for hearing, Curyeux for optometry, Alfaro-Fortier for orthotics, Sommeil bleu for sleep diagnostics, and Clinique l'Envolée for pregnancy/pediatrics) provide integrated on-site diagnostics and ancillary services.

The technology stack is non-proprietary and platform-mediated: appointments are routed through Bonjour Santé and the Quebec provincial Clic Santé / GAMF portals, with electronic medical records, automated reminders via call/text/email, and teleconsultation delivered by phone or video. There is no disclosed AI, custom-built clinical software, or in-house engineering capability — the clinic's technology posture is essentially consumer-grade booking and telemedicine layered on top of RAMQ billing workflows.

The business model is predominantly fee-for-service billing to Quebec's RAMQ public health insurer, supplemented by uninsured-service fees regulated under FMOQ publications and paid out-of-pocket by tourists, refugees (Blue Cross), and other non-RAMQ patients. The clinic is operated by TooteloCliniques inc. (dba Innovation Tootelo inc.), a private Quebec healthcare network that also runs Clinique médicale Angus and Polyclinique Levasseur. Go-to-market is sales-led via walk-in demand, online/phone booking, and provincial family-doctor registration channels; marketing relies on the Bonjour Santé platform, the clinic's own website, organic social media (Instagram, Facebook, LinkedIn), and word-of-mouth patient testimonials.

Name

Centre d'urgence St-Laurent

Legal name

TooteloCliniques inc.

Website

https://centre-urgence-st-laurent.ca

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Centre d'urgence St-Laurent is a Quebec GMF-R super-clinic in Montreal's Saint-Laurent borough providing walk-in minor emergency care, family medicine with 46 physicians, specialty consultations, and on-site diagnostics to RAMQ-insured residents, refugees, and tourists.

Ownership category

akta.pro rank

Product category

Urgent Care and Family Medicine

NAICS

Offices of Physicians (62111), Outpatient Care Centers (6214)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

akta.pro secondary industries

Urgent Care & On-Demand Virtual Visits (HLALAAAB), Primary Care & General Medicine Virtual Care (HLALAAAA)

Keywords

• Urgent care clinic
• Family medicine services
• Minor emergency care
• Diagnostic imaging services
• Primary healthcare clinic

Headquarters

HQ city

St-Laurent

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. RAMQ-Funded Medical Services: The clinic operates under Quebec's public healthcare system (RAMQ). Most medical services are covered by the Régie de l'assurance maladie du Québec (RAMQ), including consultations with family doctors, specialists, and minor emergencies. Revenue is generated through government billing for insured medical services provided to eligible patients.
2. Uninsured Services: Services not covered by RAMQ or private insurance are charged to patients directly. Fees are determined by law according to FMOQ publications. These include certain medical or medico-administrative services. Patients receive receipts to claim costs from their insurers where applicable.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Centre d'urgence St-Laurent is a GMF-R (super-clinic) offering walk-in minor emergency care, family medicine, and specialized medical consultations, supported by on-site diagnostic imaging, laboratory sampling, vaccination, sexual health, and sleep disorder services. It operates as a first-line integrated healthcare access point for Quebec residents, refugees, and tourists in the Saint-Laurent borough of Montreal, with extended hours, teleconsultation options, and co-located partner services including physiotherapy, audiology, optometry, and pregnancy/pediatrics care.

Product overview

Centre d'urgence St-Laurent operates as a GMF-R (Groupement de médecine familiale – réseau) accredited super-clinic offering an integrated network of healthcare services from its location in the Complexe médical St-Laurent. The core service portfolio includes minor emergency care (walk-in consultations for 24-36 hour situations), family medicine with 46 physicians, and specialized medicine across multiple specialties. On-site diagnostic capabilities encompass imaging and radiology services (via RadioMedic partnership), laboratory and sampling services (via Biron partnership), and sleep disorder diagnosis. The clinic also provides sexual health services, vaccination, and mental health support through a social worker. Located within the medical complex, the clinic coordinates access to partner services including physiotherapy (Physiothérapie Universelle), hearing services (Lobe), optometry (Curyeux Optométristes), orthotics (Alfaro-Fortier), and pregnancy/pediatric care (Clinique l'Envolée). Appointment booking is centralized through the Bonjour Santé online platform, with teleconsultation options available for remote care delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Urgence mineure (Minor Emergency Care) Walk-in medical consultations for minor emergencies requiring care within 24 to 36 hours. Services include same-day radiography, wound repair, ECG, temporary plaster casts, and cortisone injections. Designed for Quebec residents, refugees, and tourists seeking urgent but non-critical care.
• Médecine familiale (Family Medicine) Ongoing primary care provided by 46 family doctors with adapted access appointments. Availability windows include 24-48 hours for urgent issues, 3-14 days for follow-ups, and 14-30 days for planned visits. Available to registered patients and those seeking a family doctor.
• Imagerie et Radiologie (Imaging and Radiology) On-site imaging services provided in partnership with RadioMedic, including radiography, ultrasound, Doppler, musculoskeletal injection under scopy, mammography, osteodensitometry, and hysterosalpingography. Available with or without appointments for patients referred by clinic physicians.
• Laboratoire et Prélèvements (Laboratory and Sampling) Laboratory services delivered in partnership with Biron, including blood tests, STI screening, allergy testing, vaccinations, post-vasectomy spermograms, sleep disorder diagnostics (spirometry), and pharmacogenetics testing. Appointments booked through the Clic Santé portal or by phone.
• Santé sexuelle (Sexual Health) Sexual health services for patients at the clinic, including Pap tests, contraception initiation and renewal, STI/ITSS screening, and treatment for urinary and vaginal infections. Targeted at patients without a dedicated family doctor.
• Laboratoire du sommeil (Sleep Laboratory) Sleep disorder diagnosis and treatment including sleep apnea diagnosis and treatment, and spirometry, delivered in partnership with Sommeil bleu. Services are fully or partially reimbursed by most private insurance plans; new patients require a doctor's referral.
• Orthésiste (Orthotics) Orthopedic services including custom-made orthopedic devices, plantar orthoses, knee orthoses, compression stockings, and orthopedic footwear, delivered by Alfaro-Fortier Orthopedic Laboratory. Services recognized by RAMQ, SAAQ, CSST, and most private insurers.
• Vaccination Vaccination services including seasonal flu, desensitization vaccines, pneumococcal vaccines, and zona (shingles) vaccines administered by family doctors. Targeted at registered clinic patients seeking preventive care.
• Médecine spécialisée (Specialized Medicine) Specialist consultations across general surgery, internal medicine, dermatology, cardiology, gastroenterology, gynecology-obstetrics, orthopedics, otolaryngology (ENT), pediatrics, psychiatry, and rheumatology. Available with referral from a family doctor.
• Téléconsultation (Teleconsultation) Remote medical consultations delivered via telephone or video conference, enabling patients to discuss health conditions and receive assessments without physically visiting the clinic. Integrated into the Bonjour Santé appointment booking system with automated reminders.
• Physiothérapie (Physiotherapy) Rehabilitation services including acupuncture, orthopedic consultation, occupational therapy, pain management, kinesiology, and osteopathy, delivered on-site by partner Physiothérapie Universelle.
• Services auditifs (Hearing Services) Hearing health services including hearing aids, hearing screening, hearing tests, and speech and language assessment, delivered on-site by partner Lobe (Hearing and Communication).
• Services optométriques (Optometry) Optometric services including general and specialized eye examinations, medical imaging, laser correction, and lenses/frames, delivered on-site by partner Curyeux Optométristes.
• Suivi de grossesse et Pédiatrie (Pregnancy Follow-up and Pediatrics) Prenatal follow-up, contraception counseling, and pediatric care services delivered on-site by partner Clinique l'Envolée, providing integrated maternal and child healthcare within the medical complex.

Named customers4 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core.

• Bonjour SantécoreTechnology or IntegrationBonjour Santé is the primary online appointment booking platform for the clinic. All appointments (walk-in, family doctor, specialist, teleconsultation) are booked through this platform. The platform provides the same availability online as phone-based bookings, with automated reminders via call, text, and email.
• Tootelo Cliniques Inc.coreOthersParent company that owns and operates Centre d'urgence St-Laurent along with other GMF-R clinics in the Greater Montreal area (Clinique médicale Angus, Polyclinique Levasseur, etc.). Provides management services, technology platforms, and operational support including billing, scheduling technology, and administrative services. Founded by Innovation Tootelo inc.
• Biron (Imagerie et Radiologie)coreTechnology or IntegrationOn-site imaging and radiology services including Doppler, ultrasound (general, pediatric, musculoskeletal, breast, obstetric), digestive examinations, hysterosalpingography, mammography, osteodensitometry, radiography, and musculoskeletal injections under scopy. Located within the Complexe médical St-Laurent.
• RadioMediccoreTechnology or IntegrationImaging and radiology partner providing radiography (with and without appointment), ultrasound and Doppler services, and joint injections with ultrasound guidance at the clinic location. Services offered with or without appointments.
• Clinique médicale AnguscoreChannel Partner/ Reseller/ DistributorSister clinic within the Tootelo Cliniques network located at 2601 rue William-Tremblay, Montréal. Part of the same healthcare network offering similar services and operational integration.
• Polyclinique LevasseurcoreChannel Partner/ Reseller/ DistributorSister clinic within the Tootelo Cliniques network located at 8000 boul. Langelier, St-Léonard. Named in honor of Dr. Irma Levasseur, first Canadian-French woman doctor and co-founder of CHU Sainte-Justine. Part of the same healthcare network with integrated operations.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Maple: Canadian telehealth platform offering on-demand virtual consultations with primary-care physicians — directly competing with CUSL's teleconsultation channel for non-urgent primary care, particularly for patients in Quebec who prefer virtual-first access.
• Dialogue Health Technologies: Canadian virtual-care platform offering employer-sponsored primary care and integrated wellness services. Comparable on virtual primary-care delivery that competes with CUSL's teleconsultation offering, especially in employer and insured markets.

Direct peers

• MCI Medical Clinics: One of Canada's largest networks of family-practice and walk-in medical clinics, with physician-led, multi-specialty services and publicly-insured billing. Highly comparable on core operating model, scale per clinic, and reliance on provincial health insurance.
• Jack Nathan Health: Canadian clinic network operating walk-in and family medicine clinics inside Walmart and standalone locations. Similar physician-led ambulatory primary-care model with publicly-insured revenue mix, useful as a comparable on clinic unit economics and roll-out cadence.
• Clinique médicale Angus: Sister GMF-R clinic within the Tootelo Cliniques network in Montreal, sharing the same operating model, parent (Innovation Tootelo), and technology stack (Bonjour Santé). Directly comparable in service mix, scale, and patient demographic — the most relevant comparable in the dataset.
• Appletree Medical Group: Large Canadian multi-site walk-in and family-medicine clinic operator with similar physician-staffed, multi-specialty, publicly-insured model across Ontario and other provinces. Comparable in scale per location and in offering walk-in plus pre-booked primary care, although it operates in different provinces.
• Polyclinique Levasseur: Another sister clinic within the Tootelo Cliniques network located in St-Léonard, Montreal. Operates under the same GMF-R super-clinic framework with shared management, technology, and partner ecosystem, offering an adjacent same-network benchmark for unit economics.

Others

• Biron Health Group: Quebec private laboratory and diagnostic partner of CUSL for sampling, blood work, and STI screening. Adjacent as a co-located service provider rather than a competitor, but a relevant ecosystem participant for understanding Quebec ambulatory-care economics.

Broad incumbents

• Well Health Technologies: Canadian digital-health and clinic-network operator owning a large portfolio of primary-care and specialty clinics along with telehealth assets. Overlaps with CUSL on ambulatory primary care and teleconsultation, with broader scope and public-market scale.
• TELUS Health (MyCare / Akira): Canadian incumbent offering virtual primary care and an in-person clinic network alongside its broader employer health-benefits portfolio. Comparable on the teleconsultation primary-care channel that CUSL uses and on the multi-channel patient access model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/centreurgencestlaurent
• LinkedInlinkedin.com/company/cusl
• Instagraminstagram.com/centreurgencestlaurent

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Centre d'urgence St-Laurent