Bonjour-Santé
Bonjour-Santé operates a freemium Quebec healthcare platform that helps 3.5M annual patients book family doctor, walk-in, and specialist appointments across 1,314 clinics, while giving clinics a free 15-tool AI-enabled management suite and monetizing through paid patient memberships and corporate wellness subscriptions.
- Company typePrivate
- Founded1994
- HeadquartersBoucherville, Canada
- Headcount51–100
- GTM typeB2B and B2C
- OfferingSoftware
What Bonjour-Santé does
Bonjour-Santé is a Quebec-headquartered healthcare technology platform operated as a trademarked brand under parent company Tootelo Innovation Inc. The company runs a cloud-based, web and mobile appointment management system integrated with Quebec's provincial Orchestrateur de rendez-vous (HUB), serving approximately 3.5 million annual patients, 1,314 clinics, and 3,000+ physicians and specialists. Its core function is matching Quebec residents to family doctors, walk-in clinics within 36 hours, and specialists within a 70 km radius, while simultaneously equipping clinics with a suite of 15+ free operational tools (Console, Triathlon, Synchro, NANO teleconsultation, Accès20 wait-time prediction, Zoé virtual phone assistant, Boussole care relevance, MeVoilà mobile check-in, Tempo outdoor waiting, and DME EMR synchronization).
The platform is anchored by a proprietary AI layer developed in-house and in collaboration with MILA / Yoshua Bengio: BonsAi (a conversational 24/7 symptom checker trained on 30M+ medical data points with a dual-model consensus architecture validated by nurse practitioners), Accès20 (reducing wait times from 246 to 45 minutes on average), Boussole (90% routing accuracy), Zoé (automated phone assistant), and a dermatology computer-vision tool (>90% accuracy on 80,000+ validated images). The technology covers text, structured-data, and image AI modalities.
Monetization operates on a freemium model. The base appointment search engine and the full clinic-side tool suite are provided free of charge to all Quebec patients and clinics; the company captures revenue through optional paid patient memberships (individual and family plans up to 6 members, starting at roughly $55/month with bundled prescription renewal, unlimited specialist searches, automated appointment search, nurse and pharmacist teleconsultations, dermatological analysis, and nutrition consultations) and corporate memberships sold to employers as an employee wellness benefit. Distribution combines product-led growth (self-serve web platform, free SEO-driven Quebec user acquisition), a direct enterprise sales motion for clinics and corporate accounts, and a 120-line automated telephone system that still handles 22% of bookings. The company is privately held, headquartered in Boucherville, Quebec, employs roughly 185 people, and to date has not disclosed external venture capital funding.
Bonjour-Santé firmographics
Firmographics- Name
- Bonjour-Santé
- Legal name
- Tootelo Innovation Inc.
- Website
- https://bonjour-sante.ca
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Bonjour-Santé operates a freemium Quebec healthcare platform that helps 3.5M annual patients book family doctor, walk-in, and specialist appointments across 1,314 clinics, while giving clinics a free 15-tool AI-enabled management suite and monetizing through paid patient memberships and corporate wellness subscriptions.
- Ownership category
- akta.pro rank
Bonjour-Santé industry classification
Industry- Product category
- Healthcare Appointment Management Software
- NAICS
- Professional, Scientific, and Technical Services (54)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)
- akta.pro secondary industries
- Membership/Subscription Concierge Virtual Care (HLALAAAH), EHR Implementation, Optimization, Training & Managed Services (HLACAAAL), Ambulatory & Physician Practice EHRs (HLACAAAB)
Keywords
Where Bonjour-Santé is headquartered
LocationHeadquarters
- HQ city
- Boucherville
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Bonjour-Santé business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Patient Membership Subscriptions: Optional monthly subscription for patients providing access to premium features: automated appointment search assistance, unlimited specialist searches, nurse teleconsultations, pharmacist consultations, prescription renewal, nutrition advice, dermatological analysis, liaison nurse support, and discounts on additional paid health services. Individual and family plans (up to 6 members) available. The family plan covers members living together or separately.
- Corporate/Employer Subscriptions: Bonjour-sante corporate membership sold to employers as an employee health benefit. Provides all employees with a Bonjour-sante account and access to the full health portal, supporting work-life health conciliation.
- Free Tier with Clinic Solutions: The core appointment search engine and clinic management solutions (Console, Triathlon, Synchro, UGO, MeVoilà, Tempo, Accès20, NANO, Boussole, Momentum, Voxpop, Zoé) are provided free of charge to medical clinics. This free tier drives network effects and patient volume, which in turn drives membership subscriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Provincial System (Free) - Core appointment search |
| Subscription | Monthly | Individual Membership - Core premium tier |
| Subscription | Monthly | Family Membership - Up to 6 members |
| Subscription | Monthly | Prescription Renewal Service (included in membership) |
| Subscription | Monthly | Corporate Membership (Employer-paid benefit) |
| Freemium | Monthly | Clinic Solutions (Free) |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Bonjour-Santé product offering
Product offeringCore offering
Bonjour-Santé operates a free Quebec provincial appointment search engine accessible to all patients, plus an optional premium membership that adds unlimited specialist searches, automated appointment search assistance (Sonar), nurse and pharmacist teleconsultations, prescription renewals, AI-driven symptom analysis (BonsAi), dermatological analysis, nutrition advice, and liaison nurse support. For medical clinics, the company provides a free 15+ tool suite covering appointment scheduling, waiting room management, virtual telephone assistance, wait time prediction, teleconsultation, and EMR synchronization.
Differentiator
Problem solved
Functional benefit
Brands
- BonsAi: AI-powered conversational health assistant available 24/7, supporting symptom analysis and appointment booking. The first Quebec AI tool for healthcare access.
- Console
- Triathlon
- Périscope
- Téléscope
- UGO
- NANO
- Synchro
- Accès20
- MeVoilà
- Tempo
- Boussole
- Zoé
- Momentum
- Voxpop
Products and services
- Bonjour-Santé Patient Membership (Individual and Family) Optional monthly subscription for Quebec residents providing premium features including unlimited specialist searches, automated appointment search (Sonar), nurse teleconsultations, pharmacist consultations, prescription renewals (valued at $55), nutrition advice, dermatological AI analysis, liaison nurse support, and discounts on paid health services. Available as Individual and Family plans (up to 6 members).
- BonsAi Conversational AI Health Assistant AI-powered conversational health assistant accessible 24/7 via chat on bonjour-sante.ca. Analyzes symptoms, proposes differential diagnoses with probability estimates, recommends appropriate healthcare professionals, helps book/modify/cancel appointments, and directs users to additional services. Trained on 30M+ medical data points and validated by Bonjour-Santé nurse practitioners with over 1,000 rigorous tests. Free to all users.
- Sonar Automated Appointment Search Assistant AI-driven service that proactively searches for medical appointments on behalf of members who cannot find availability on their own. Continues searching for a defined period and notifies patients via SMS, email, and/or phone when a matching appointment becomes available. Successfully finds appointments in over 80% of cases.
- Accès20 AI Wait Time Prediction Service AI-based predictive wait time service that forecasts clinic waiting times and notifies patients of delays before they arrive. Reduced average clinic wait times from 246 minutes to 45 minutes (82% reduction). Developed with support from MILA (Montreal Institute for Learning Algorithms) and Yoshua Bengio. Won OCTAS de l'Excellence 2019 and Prix Intelligence Artificielle at Gala des Prix TI en Santé et Services Sociaux.
- NANO Teleconsultation Platform Turnkey telemedicine platform for video and phone consultations that uses an AI algorithm to adapt to physician rhythm. First such platform in Canada. Includes integrated chat with file and picture upload capability and end-to-end encryption. Conducts approximately 200,000 teleconsultations per quarter.
- Zoé Virtual Telephone Assistant AI-powered virtual telephone assistant that answers all patient calls at clinics without human intervention. Handles appointment booking, result requests, clinic information, cancellations, and more. Reduces clinic call volume by over 60% and saves 84% in administrative time.
- Boussole Care Relevance Recommendation AI-powered solution that recommends the most appropriate type of healthcare professional based on the patient's stated reason for consultation during online booking. 90% of patients using Boussole are directed to the correct healthcare professional. Integrates with the provincial system.
- MeVoilà Mobile Self-Registration Patient self-registration service that allows patients to check in from their phone upon arriving at a clinic, eliminating reception queues.
- Tempo External Waiting Service Service allowing patients to wait in their car or outside the clinic and receive SMS notification when to enter, reducing crowded waiting rooms.
- Dermatological AI Analysis Tool AI-powered online tool that analyzes skin conditions from photos uploaded by patients. Trained on 80,000+ photos validated by dermatologists and achieves over 90% accuracy. Available as part of the member subscription.
- Bonjour-Santé Corporate Membership Employer-paid subscription that gives all employees a Bonjour-Santé account and access to the full patient portal with nurse teleconsultations and AI health tools. Marketed as an employee wellness benefit supporting faster return to health and productivity. Available via corporatif.bonjour-sante.ca.
- Clinic Solutions Suite (Console, Triathlon, Synchro, UGO, Momentum, Voxpop) Integrated suite of clinic management tools distributed free to Quebec medical clinics, including Console (appointment/schedule management), Triathlon (phone/web appointment registration), Synchro (waiting room management), UGO (web/voice appointment requests), Momentum (mass patient communications), and Voxpop (patient satisfaction surveys). Includes 24/7 customer support and averages 24-hour implementation.
- DME Synchronization Service Interoperability service enabling synchronization between clinic consultation data and electronic medical records. Supports synchronization with SoftInfo, Omnimed, Medesync, Kinlogix, and Myle EMR platforms.
Quantifiable outcome
- Average clinic wait time reduced from 246 minutes to 45 minutes (82% reduction), with 80% of patients waiting less than 75 minutes
- +6 more outcomes
Companies that use Bonjour-Santé
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
Bonjour-Santé technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability9 records
Feature9 records
Bonjour-Santé partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered minor and core.
- Medzy | Pharmacie Sonia Boutin inc.minorPartnership to provide a complete range of pharmacist services to Bonjour-sante members, including prescription issuance, prescription renewal, and prescription extension services through the membership platform.
- PraxisminorPartnership to offer medical consultations with specialized nurse practitioners (IPS), psychological health consultations, and social worker consultations to Bonjour-sante members through the platform.
- EquipeNutritionminorPartnership providing nutrition consultation services to Bonjour-sante members. Members receive 25% discount on first consultation with registered dietitians-nutritionists. Services available via teleconsultation or in-person.
- Physiothérapie UniverselleminorPartnership to offer physiotherapy services in telerehabilitation to Bonjour-sante members, providing remote physiotherapy consultations.
- Clinique UP (Centre d'urgences pédiatriques)minorPediatric urgent care center partnered with Bonjour-sante to use technology for appointment booking and clinic task management, allowing the team to be fully present for patients.
- Polyclinique Pointe-aux-Trembles (GMF-AR)coreStrategic engagement since 2022 with this GMF-AR grouping general practitioners and specialist physicians.
- Clinique médicale Angus (GMF-R)coreStrategic engagement since 2021 with this large GMF-R grouping general practitioners and specialist physicians. One of Bonjour-sante's key clinical partners.
- Centre d'urgences St-Laurent (GMF-R)coreStrategic engagement since 2021 with this GMF-R focused on population access and including both general practitioners and specialist physicians.
- MILA (Montreal Institute for Learning Algorithms)coreBonjour-sante partnered with MILA, headed by Yoshua Bengio (Turing Award winner), to develop Accès20, an AI-powered predictive wait time service. MILA provided deep learning expertise to enhance Bonjour-sante's existing algorithm using anonymized data from millions of historical medical appointments. This collaboration was covered by international media including Bloomberg and Radio-Canada.
- Yoshua BengiocoreTuring Award-winning founder of MILA who provided deep learning expertise and support for the development of the Accès20 AI wait time prediction service. His involvement brought international credibility and media attention to Bonjour-sante's AI capabilities.
- Polyclinique Levasseur (GMF-R)coreLong-term strategic engagement since 2015 with this GMF-R. Serves as a testing laboratory for Bonjour-sante solutions. Recognized with Prix Gestionnaire de l'année at Gala de l'innovation. Operates under best-practice management standards.
Scale indicators18 records
Recent moves7 records
Expansion highlights6 records
Bonjour-Santé competitors and assessment
Company assessmentDirect peers
- Zocdoc: US online medical appointment marketplace offering free patient search plus subscription tools for providers. Directly comparable business model (free patient search + freemium monetization + clinic-facing tools).
- Maple: Canadian virtual care platform providing on-demand doctor consultations via text, audio, and video. Overlaps with Bonjour-sante's NANO teleconsultation and membership-based virtual care offering within the Canadian market.
- Dialogue Health Technologies: Canadian employee wellness and virtual care platform sold to employers as a health benefit. Directly comparable corporate membership (abonnement corporatif) GTM motion targeting Quebec and Canadian employers.
- Pomelo Health: Canadian patient engagement and clinic management platform offering online booking, reminders, telehealth, and patient communications. Closely comparable clinic SaaS suite to Bonjour-sante's Console, Triathlon, Synchro, UGO, and Momentum product family.
- Doctolib: Europe's dominant online medical appointment booking platform connecting patients with doctors and clinics via a free SaaS suite plus paid patient features. Closest direct analog to Bonjour-sante's clinic-network + patient-app flywheel.
Broad incumbents
- WELL Health Technologies: Canadian digital health incumbent operating a network of clinics plus telehealth and clinic SaaS assets. Broader portfolio play with overlapping clinic-facing tools and patient-facing telehealth across Canada.
- TELUS Health: Major Canadian telehealth and health-services division of TELUS, spanning virtual care, employee wellness benefits, and pharmacy services. A broader incumbent whose product set overlaps Bonjour-sante's membership and corporate benefit offerings.
- Babylon Health: Global AI-powered symptom triage and virtual care platform. Closest international analog to Bonjour-sante's BonsAi conversational health assistant and AI-triage-to-clinician funnel.
Emerging players
- Akira Health (TELUS): Canadian on-demand virtual care provider offering membership and employer-paid plans for primary care consults. Similar market positioning to Bonjour-sante's membership-based virtual care services in Canada.
- Curov: Quebec-based digital health platform serving clinics and patients with appointment booking, telehealth, and care navigation features. Regional emerging player with overlapping Quebec target market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks7 records
Key highlights7 records
Customer concentration
Bonjour-Santé social profiles
Digital presenceBonjour-Santé financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bonjour-Santé leadership team
Management profileNumber of profiles
Profiles2 records
Bonjour-Santé funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bonjour-Santé M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bonjour-Santé
What does Bonjour-Santé do?
Bonjour-Santé operates a free Quebec provincial appointment search engine accessible to all patients, plus an optional premium membership that adds unlimited specialist searches, automated appointment search assistance (Sonar), nurse and pharmacist teleconsultations, prescription renewals, AI-driven symptom analysis (BonsAi), dermatological analysis, nutrition advice, and liaison nurse support. For medical clinics, the company provides a free 15+ tool suite covering appointment scheduling, waiting room management, virtual telephone assistance, wait time prediction, teleconsultation, and EMR synchronization.
Is Bonjour-Santé a public or private company?
Bonjour-Santé is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Bonjour-Santé founded?
Bonjour-Santé was founded in 1994. It employs 51 to 100 people.
Where is Bonjour-Santé based?
Bonjour-Santé is headquartered in Boucherville, Canada, in the North America region.
How does Bonjour-Santé make money?
Three revenue lines are on record. Patient Membership Subscriptions are the primary driver. The others are corporate/Employer Subscriptions and free Tier with Clinic Solutions.
Who are Bonjour-Santé's main competitors?
Direct peers on record are Zocdoc, Maple, Dialogue Health Technologies, Pomelo Health and Doctolib. Broad incumbents are WELL Health Technologies, TELUS Health and Babylon Health. Emerging players are Akira Health (TELUS) and Curov.
Does Bonjour-Santé have an API?
No public API is recorded for Bonjour-Santé.
What industry is Bonjour-Santé in?
Bonjour-Santé's product category is Healthcare Appointment Management Software. Its primary akta.pro industry code is HLALABAA, Virtual Visit & Scheduling Platforms (EHR-integrated), with a secondary code of HLALAAAH, Membership/Subscription Concierge Virtual Care. Its NAICS code is 54 and its SIC code is 8000.