BENTON FRANKLIN COMMUNITY ACTION COMMITTEE

What BENTON FRANKLIN COMMUNITY ACTION COMMITTEE does

Benton Franklin Community Action Committee (BFCAC), doing business as Community Action Connections, is a 501(c)3 nonprofit organization founded in 1966 and headquartered at 720 W. Court St, Pasco, Washington. The organization provides free, income-eligibility-based social services to low-income households across Benton and Franklin Counties through approximately 42 program contracts and a network of 200+ community partners. A secondary office operates in Prosser at 424 6th St #2, with services delivered in person and by phone during weekday business hours by bilingual English/Spanish staff.

Service delivery is organized across six core program areas: Energy Assistance (LIHEAP/SHEAP covering electricity, gas, propane, oil, and wood heating costs); Weatherization and Home Rehabilitation (insulation, air sealing, furnace tune-ups, ventilation); Housing Assistance through the REACH program (rental assistance, homelessness prevention, rapid rehousing, permanent supportive housing for veterans, youth, families, and chronically homeless individuals); Food and Nutrition (WIC enrollment, SNAP application assistance, food bank referrals, summer food programs); Emergency Services (bus passes via Ben Franklin Transit, Tri-Cities Diaper Bank); and Home Base Connections, a resource directory linking residents to 40+ partner organizations across childcare, counseling, medical, legal, transportation, veterans, and senior services.

BFCAC operates a grant-funded nonprofit business model. All services are provided at no cost to qualifying households under federal and state income-eligibility guidelines. Funding flows primarily through the Community Services Block Grant (CSBG) administered by the Washington State Department of Commerce on behalf of HHS, with additional support from HHS/LIHEAP, the U.S. Department of Energy, Bonneville Power Administration, and Washington State Department of Commerce. Governance is via a 15-member tripartite board (public officials, low-income community representatives, and private sector). There is no commercial revenue model, no pricing, and no technology product offering; the organization functions as a direct human-services delivery platform rather than a software or technology business.

Name

BENTON FRANKLIN COMMUNITY ACTION COMMITTEE

Legal name

Benton Franklin Community Action Committee

Website

https://bfcac.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

1–10 employees

Short description

Benton Franklin Community Action Committee (Community Action Connections) is a 501(c)3 nonprofit established in 1966 providing free social services — energy assistance, weatherization, housing, food, and emergency aid — to low-income households in Benton and Franklin Counties, Washington.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Social Assistance (624), Community Housing Services (62422), Community Food Services (624210), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Income Support & Cash Assistance Programs (BPAIAKAE), Maternal, Newborn, Child & Adolescent Health (MNCAH) NGOs (HLAJAKAG), Affordable Rental & Multifamily Housing Finance Programs (LIHTC/Tax Credits/Subsidized Loans) (FSALAKAF)

Keywords

• Community social services
• Energy assistance programs
• Low-income housing support
• Weatherization services
• Community action agency

Headquarters

HQ city

Pasco

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Supply Chain

Distribution channels5 records

Marketing channels5 records

Core offering

BFCAC provides free, income-eligible social services across six core areas: Energy Assistance (LIHEAP/SHEAP), Weatherization, Housing Assistance (REACH), Food & Nutrition, Emergency Services, and the Home Base Connections community resource directory. All services are delivered at no cost to qualifying households in Benton and Franklin Counties, Washington.

Product overview

Benton Franklin Community Action Committee (BFCAC), doing business as Community Action Connections, operates as a network of social services programs rather than a unified technology product. The organization administers approximately 42 different program contracts providing six core service areas: Energy Assistance (LIHEAP/SHEAP), Weatherization, Housing Assistance (REACH Program), Food & Nutrition, Emergency Services, and Home Base Connections resource directory. These programs function as separate service offerings coordinated through a central nonprofit organization, connected by shared eligibility criteria for low-income residents and referral pathways between programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Energy Assistance (LIHEAP and SHEAP) Federally and state-funded programs that help income-eligible households pay heating costs for electricity, natural gas, propane, heating oil, wood, and heat-included-in-rent situations.
• Weatherization and Home Rehabilitation Grant Program Free energy-efficiency improvements for income-eligible households, including insulation, air sealing, furnace tune-ups, and ventilation fan installation for homeowners and renters in single-family homes, mobile homes, and small multi-family dwellings.
• Housing Assistance (REACH Program) Rental assistance, homelessness prevention, rapid rehousing, and permanent supportive housing delivered via Tenant Based Rental Assistance (TBRA), Short-Term Rent/Mortgage/Utility Assistance (STRUMU), and Permanent Housing Placement (PHP), serving veterans, youth, families with children, and chronically homeless individuals. Most programs require Housing Resource Center (HRC) referral.
• Food & Nutrition Food bank referrals, WIC enrollment, SNAP application assistance, summer food programs for children, and free meal site coordination throughout the Tri-Cities area.
• Emergency Services Crisis assistance including Ben Franklin Transit bus passes for income-eligible individuals needing transportation for employment, medical, or essential services, and the Tri-Cities Diaper Bank providing diapers to families with infants through appointment-based distribution.
• Home Base Connections Community resource directory connecting Benton and Franklin County residents with 40+ partner organizations offering childcare, counseling, medical/dental, legal aid, transportation, substance abuse support, senior services, veterans services, and more.

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

21 partnerships are on record, tiered core and minor.

• Ben Franklin TransitcoreStrategic or Co-development PartnerTransportation partner providing bus passes to income-eligible individuals and families who need transportation assistance for employment, medical appointments, or essential services.
• Action CounselingcoreStrategic or Co-development PartnerMental health and counseling services partner serving Benton and Franklin County residents through Home Base Connections directory.
• NAMI of the Tri-CitiescoreStrategic or Co-development PartnerNational Alliance on Mental Illness chapter providing counseling and mental health support services through Home Base Connections.
• Benton Franklin Crisis Response UnitcoreStrategic or Co-development PartnerCrisis and emergency response services for residents in crisis situations.
• American Red CrosscoreStrategic or Co-development PartnerEmergency and disaster relief services available through Home Base Connections crisis resources.
• Comprehensive HealthcarecoreStrategic or Co-development PartnerMedical and dental services partner offering WIC, immunizations, Medicaid outreach, diabetes services, HIV case management, and baby dentistry through Home Base Connections.
• Benton Franklin Health DistrictcoreStrategic or Co-development PartnerPublic health district providing WIC, immunizations, Medicaid outreach, and health services to county residents.
• Tri-City Union Gospel MissioncoreStrategic or Co-development PartnerProvides free daily hot meals (breakfast, lunch, dinner) to community members. CAC refers food-insecure residents to this partner location in Kennewick.
• Prosser Senior Community CenterminorStrategic or Co-development PartnerSenior services partner providing meal programs and community activities for residents age 60 and older.
• West Richland Senior CenterminorStrategic or Co-development PartnerSenior services partner providing meal programs and community activities for senior residents.
• Richland Community CenterminorStrategic or Co-development PartnerSenior services partner providing meal programs and community activities for senior residents.
• ApprisencoreStrategic or Co-development PartnerFinancial counseling services provided through Home Base Connections for low-income residents needing financial assistance and counseling.
• Arc of the Tri-CitiesminorStrategic or Co-development PartnerOrganization providing financial assistance and services to individuals with developmental disabilities.
• Cascade Natural GascoreStrategic or Co-development PartnerUtility company providing CARES program (arrearage relief and energy savings) for income-eligible customers. Offers monthly discounts (8%-90%) and past due balance grants up to $500.
• Benton PUDcoreStrategic or Co-development PartnerPublic utility district assisting income-eligible customers with utility statements, including Senior & Disabled Discounts.
• Franklin PUDcoreStrategic or Co-development PartnerPublic utility district providing assistance programs for income-eligible customers including Senior and Disabled Discounts.
• City of KennewickminorStrategic or Co-development PartnerMunicipal utility assistance programs for income-eligible customers.
• City of RichlandminorStrategic or Co-development PartnerMunicipal utility assistance and senior/disabled discounts available through CAC or directly from the city.
• Big Bend ElectricminorStrategic or Co-development PartnerElectric cooperative providing assistance for income-eligible customers in qualifying areas.
• Greyhound BusminorStrategic or Co-development PartnerTransportation partner providing bus services for medical and employment transportation purposes.
• A New Start In Life House and KitchencoreStrategic or Co-development PartnerDomestic violence and sexual assault services including emergency shelter for victims through Home Base Connections.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Others

• Community Action Partnership: Community Action Partnership is the national membership and advocacy umbrella for the nation's Community Action Agencies, including BFCAC. Not a direct competitor but provides the funding advocacy, training, and standards framework that all CAC agencies operate within.

Regional players

• Volunteers of America Western Washington: Volunteers of America Western Washington delivers housing, veteran services, and emergency assistance programs across western Washington. Comparable service model with similar federal funding sources, operating in a different region of the state.
• King County Housing Authority: King County Housing Authority provides rental assistance, homeless prevention, and permanent supportive housing in Washington State. Overlaps with BFCAC's REACH housing program but operates in a different (larger) region with a broader administrative scope.
• Comprehensive Healthcare: Comprehensive Healthcare is a Yakima-based behavioral health and social services provider that partners with BFCAC through the Home Base Connections directory. Comparable service portfolio in mental health, case management, and community support in overlapping Washington State geography.
• Northwest Justice Project: Northwest Justice Project provides civil legal aid to low-income residents across Washington State, including benefits advocacy and housing legal services that overlap with BFCAC's benefits navigation role. Comparable in serving the same low-income demographic with complementary services.

Direct peers

• Tri-City Union Gospel Mission: Tri-City Union Gospel Mission provides free daily meals, emergency shelter, and homeless services in the Tri-Cities area served by BFCAC. Already a documented BFCAC referral partner; directly comparable in food and emergency service delivery to the same low-income population.
• United Way of Benton & Franklin Counties: United Way of Benton & Franklin Counties operates as a local community resource coordinator in the exact same two-county service area as BFCAC, funding and convening many of the same partner organizations. It is a directly comparable community support intermediary in the same geography.
• Second Harvest Food Bank of the Inland Northwest: Second Harvest distributes food across the Inland Northwest including the Tri-Cities area, providing food bank referrals and nutrition programs that overlap with BFCAC's Food & Nutrition services. Comparable nonprofit model focused on food insecurity relief in a partially overlapping geography.
• Catholic Charities of Eastern Washington: Catholic Charities Eastern Washington provides comparable wraparound social services including housing, food assistance, emergency services, and refugee support across the same Washington State region. Directly comparable nonprofit service portfolio serving similar low-income populations in Eastern Washington.
• Pierce County Community Action Programs: Pierce County Community Action Programs is another Washington State Community Action Agency administering LIHEAP, weatherization, and emergency services through CSBG funding. Operates an identical federal funding model and program portfolio to BFCAC, just in a different Washington county.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/bfcac.org
• Instagraminstagram.com/bfcac2025
• LinkedInlinkedin.com/company/benton-franklin-community-action-committee

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BENTON FRANKLIN COMMUNITY ACTION COMMITTEE