City of Albany

What City of Albany does

The City of Albany is a local government authority serving residents, ratepayers, and visitors across the Albany municipality in the Great Southern region of Western Australia, headquartered at 102 North Road, Yakamia. It operates as a statutory body under Western Australian state legislation, governed by an elected Mayor (Greg Stocks), a Deputy Mayor (Paul Terry), and nine Councillors, with an executive led by a Chief Executive Officer. Functional scope covers the full range of municipal services — rates collection, building and planning approvals, waste and FOGO collection, road and stormwater infrastructure, animal management, emergency management, environmental health, heritage oversight, and community development.

Its service delivery is anchored on a directly-run subsidiary network spanning the Albany Leisure & Aquatic Centre, Albany Public Library, Albany (Harry Riggs) Regional Airport, Albany Regional Day Care Centre, Albany Town Hall, Vancouver Arts Centre, National Anzac Centre, and Albany Visitor Centre. A digital layer — the Online Services Portal for rates, permits and registrations, the Bookable Albany precinct booking system, an ArcGIS City Maps platform, and a Sustainability and Climate Action Dashboard — sits on top of physical service delivery.

Revenue is non-commercial: rates and property taxes provide the recurring base, supplemented by transaction-based fees and charges (building applications, planning fees, animal registrations, parking infringements, facility hire) and State/Federal grant funding for specified programs and capital works. Customers are structurally the resident and ratepayer population; there is no private customer concentration or commercial sales motion. Programmatic priorities in evidence include the Albany 2026 Bicentenary initiative, the WHO Global Network for Age-Friendly Cities and Communities membership (December 2024), the Heart Safe Program with St John Ambulance (over 100 defibrillators since 2013), a Reflect Reconciliation Action Plan, and an emerging sustainability agenda (FOGO, EV charging, climate monitoring).

Name

City of Albany

Legal name

City of Albany

Website

https://albany.wa.gov.au

Company type

Public

Founded year

1826

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Albany is a local government authority in Western Australia's Great Southern region, delivering municipal services — rates, planning, waste, libraries, leisure, airport, heritage and visitor services — to its residents and ratepayers through directly-operated facilities and digital channels.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Local government services
• Municipal administration
• Waste and recycling services
• Building and planning approvals
• Community development programs

Headquarters

HQ city

Yakamia, Western Australia

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D, Marketing or Sales

Revenue model

1. Rates and Property Taxes: Local government rates levied on property owners within the Albany municipality. This forms the primary revenue source for municipal services.
2. Fees and Charges: Various service fees including building applications, planning fees, animal registrations, parking infringements, facility bookings, and other municipal charges.
3. Grant Funding: Funding from State and Federal government programs for specific projects and services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The City of Albany is a local government authority that provides statutory municipal services, maintains public infrastructure, and operates a network of community facilities for residents, ratepayers, and visitors within the Albany municipality in Western Australia. Its service portfolio includes rates billing, building and planning approvals, waste and FOGO collection, animal management, community development funding, heritage and cultural venues, recreational facilities, tourism services, emergency management, and environmental health.

Product overview

The City of Albany operates a comprehensive local government digital ecosystem providing municipal services to residents. The core offering is the online services portal enabling self-service for rates payments, building applications, dog/cat registrations, and infringement payments. The city manages numerous facilities including the Albany Public Library, Albany Leisure & Aquatic Centre, Albany (Harry Riggs) Regional Airport, Albany Town Hall, Vancouver Arts Centre, National Anzac Centre, and Albany Visitor Centre. The city also provides specialized services such as the Heart Safe defibrillator program integrated with St John Ambulance, waste management with FOGO recycling, electric vehicle charging infrastructure, and sustainability monitoring through a dedicated climate action dashboard. The Albany 2026 Bicentenary represents a major commemorative initiative. The city offers community funding programs and maintains interactive city maps via ArcGIS.

Differentiator

Problem solved

Functional benefit

Brands

• Albany Leisure & Aquatic Centre: Leisure and aquatic recreation facilities operated by the City of Albany
• Albany Public Library
• Albany Visitor Centre
• National Anzac Centre
• Albany Town Hall
• Vancouver Arts Centre
• Albany (Harry Riggs) Regional Airport

Products and services

• Online Services Portal Digital self-service portal that enables Albany residents and ratepayers to pay rates, lodge building applications, pay infringements, renew dog and cat registrations, and manage online service accounts with the City.
• Albany CBD Precinct Booking System Online venue and facility booking system (Bookable Albany) allowing users to reserve the Albany CBD Precinct grounds, banner poles, and lighting for events.
• Albany Public Library Public library operated by the City of Albany, offering free activities, programs, information sessions, and lending services to the community.
• Albany Leisure & Aquatic Centre Council-operated recreation facility providing swimming, fitness programs, and the Long Live You program for residents aged over 50.
• Albany (Harry Riggs) Regional Airport Council-owned regional airport providing passenger flights and air transport services to the Albany area.
• Albany Visitor Centre Tourism information centre offering visitor services and local tourism guidance for the Albany region.
• National Anzac Centre Heritage interpretive centre operated by the City of Albany, dedicated to the Anzac legacy and Australian military history.
• Albany Town Hall Historic civic venue available for hire for events, performances, and community gatherings.
• Vancouver Arts Centre Arts and cultural centre supporting local artists and cultural programs through workshops, exhibitions, and community activities.
• Waste, Recycling and FOGO Services Kerbside municipal waste collection service including general waste, recycling, Food Organics Garden Organics (FOGO) composting, and bulk waste collection for Albany households.
• Heart Safe Program Community defibrillator program run in partnership with St John Ambulance Western Australia that has installed over 100 life-saving AEDs across Albany since 2013, integrated with the St John First Responder app for emergency access.
• Sustainability and Climate Action Dashboard Public-facing online dashboard tracking the City of Albany's climate action initiatives, energy efficiency measures, and environmental sustainability metrics.
• Community Funding Programs Grant programs for local community organisations, including Community Development Funding ($1,000-$5,000), Indigenous Project Grants, Quick Response Grants (up to $1,000), Community Sustainability Grants, and event sponsorship.
• Building and Planning Services Statutory municipal services covering building permits, development applications, property zoning, subdivision, heritage listings, and duty planner consultations.
• Electric Vehicle Charging Infrastructure Council-operated electric vehicle charging stations deployed at multiple locations across Albany for public and visitor use.

Quantifiable outcome

• Over 100 life-saving defibrillators installed across Albany through the Heart Safe Program since 2013
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• World Health Organization (WHO)coreStrategic or Co-development Partner · 1 December 2024Albany was accepted into the WHO Global Network for Age-Friendly Cities and Communities in December 2024. This network connects cities worldwide to share best practices for age-friendly initiatives and promote healthy, active ageing.
• WA Primary Health AlliancecoreStrategic or Co-development Partner · 1 January 2019Partnership for the Age-Friendly Charter 2019-2024, launched to shape and strengthen the health system and broader community for older residents. Also partnered for Compassionate Communities Program supporting end-of-life care and community wellbeing initiatives.
• St John Ambulance Western AustraliacoreStrategic or Co-development Partner · 1 January 2013Collaboration on the Albany Heart Safe Program, which has resulted in over 100 defibrillators being installed across Albany since 2013. St John Ambulance provides expertise and extended the program to improve access to defibrillators during emergencies.
• Great Southern Community Legal ServicesminorOthersCommunity organization funded through Community Development Funding for projects like the Great Southern Ability Festival.
• RSPCA WAminorOthersCommunity organization funded through Community Development Funding for Community Action Day events in Albany.
• Southern Aboriginal CorporationminorOthersAboriginal community organization funded through Indigenous Project Grants for NAIDOC celebrations and reconciliation initiatives.
• Anglicare AlbanyminorOthersCommunity assistance provider offering financial counselling, homelessness support, relationship counselling, and family violence counselling services.
• headspace AlbanyminorOthersMental health support service for young people aged 12-25 experiencing mild to moderate mental health concerns and/or substance use issues.
• Australian Red CrossminorOthersTelecross Service provides daily wellbeing check calls for isolated individuals; Community Visitors Scheme provides volunteer visits to combat loneliness.
• Reconciliation AustraliacoreStrategic or Co-development PartnerEndorsing body for the City of Albany's Reflect Reconciliation Action Plan (RAP), part of the national RAP program to strengthen relationships between Aboriginal and Torres Strait Islander peoples and the wider community.

Scale indicators2 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• City of Perth: Western Australia's capital city council; directly comparable as another WA local government authority delivering the full suite of municipal services (rates, waste, planning, community facilities) under the same state legislative framework as the City of Albany.
• City of Bunbury: Regional Western Australian city council of comparable size to Albany in the South West region; offers the same statutory municipal services portfolio and operates community/recreational facilities, making it a near-twin regional WA peer.
• City of Greater Geraldton: Large regional WA city council delivering municipal services across a comparable geographic footprint; serves as a direct comparator for rates-based funding models, coastal regional economies, and community facility portfolios.
• Town of Cambridge (WA): Inner Perth metropolitan local government authority operating comparable municipal services at a smaller geographic scale; useful comparator for community facility operations and rates-based funding within WA.

Broad incumbents

• Brisbane City Council: Australia's largest local government authority; comparable statutory functions (rates, waste, libraries, leisure, planning) at much greater scale, serving as a broader-incumbent benchmark for digital service delivery and sustainability programs.
• City of Melbourne: Capital city council in Victoria offering the same broad municipal service portfolio (rates, waste, planning, arts, library, recreation) but at materially larger scale; functions as a broader-incumbent reference for best-practice benchmarking.
• City of Gold Coast: Large Queensland coastal city council with strong tourism economy; comparable in its reliance on tourism (Surfers Paradise) and provision of cultural, leisure, and visitor services — analogous to Albany's National Anzac Centre and visitor economy.

Regional players

• Wagga Wagga City Council: Large regional NSW city council serving a comparable regional Australian municipality profile; useful comparator for community funding programs, reconciliation/indigenous engagement, and regional facility operations outside WA.
• Shire of Augusta Margaret River: South West WA local government with a comparable mix of tourism-driven economy, heritage assets, and small regional population; highly relevant peer for Albany's tourism/visitor economy orientation and sustainability agenda.
• City of Kalgoorlie-Boulder: Regional WA city council operating in a resource-economy region; comparable as a regional WA municipal authority with similar statutory functions but differing economic base profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/city_of_albany
• Facebookfacebook.com/TheCityofAlbanyWA
• Instagraminstagram.com/thecityofalbanywa
• LinkedInlinkedin.com/company/city-of-albany

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Albany