Asistan Teknoloji A.Ş.

What Asistan Teknoloji A.Ş. does

Asistan Teknoloji A.Ş. (brand: Asistan34) is a Turkish private software company founded in 2014 and headquartered in Alanya, Antalya, that builds call center and customer relationship management (CRM) software exclusively for law firms in Turkey. The company's flagship product, Asistan34 Call Center Müşteri Takip (CRM), combines a software-based IP PBX, VoIP telephony, predictive dialer, IVR, e-fax, SMS, integrated backup, and remote/VPN access into a single platform. The system's most distinctive capability is its native integration with UYAP (Ulusal Yargı Ağı Platformu), Turkey's national legal information system operated by the Ministry of Justice, along with Mernis, SGK, and EGM government query systems, enabling law firms to perform bulk case tracking, petition creation, and government lookups directly from the CRM interface.

The underlying technology stack is built on open-source telephony infrastructure, primarily Asterisk and Elastix as the PBX/VoIP engines, running on CentOS Linux with VMware virtualization and Microsoft components. The platform is delivered as cloud/software call center software with on-premise deployment options, and includes regulatory-compliance features such as 10+ year voice recording retention for legal documentation requirements.

The revenue model is consistent with a recurring SaaS subscription priced per seat or per law firm, with implementation and support services bundled. Go-to-market is sales-led and consultative, relying on the company website and a "Demo Talep Formu" (Demo Request Form) to capture inbound leads from prospective law firms; no pricing is publicly disclosed. The customer base is composed entirely of small-to-mid-sized Turkish law offices across debt collection, client follow-up, and legal process communication use cases, with nine named reference customers (Ersöz, Koranel, Baytok, Erol, Bursalı, Toygar, Yazıcılegal, Hayvacı, Ferhat Şenol) listed on the site. The company operates with approximately 21 employees, has no disclosed external funding, and appears to be privately held and bootstrapped.

Name

Asistan Teknoloji A.Ş.

Legal name

Asistan Teknoloji A.Ş.

Website

https://asistanteknoloji.com.tr

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Asistan Teknoloji A.Ş. (Asistan34) is a Turkish software company that provides VoIP-based call center and CRM software built specifically for law firms in Turkey, featuring native integration with the national UYAP legal system and government query platforms.

Ownership category

akta.pro rank

Product category

Legal Practice Call Center Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

akta.pro secondary industries

Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ), B2B/EDI & Partner Integration (BPAMAOAJ)

Keywords

• Call center software
• VoIP telephony
• Legal CRM
• IP PBX systems
• UYAP integration

Headquarters

HQ city

Alanya

HQ country

Türkiye

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. SaaS Subscription (implied): Asistan34 is positioned as a cloud/software call center solution for law firms. Given the product structure (multi-feature platform with CRM, VoIP, UYAP integration, remote access, and call center management), the revenue model is consistent with a recurring software subscription, likely priced per user/seat or per law firm, with implementation and support services bundled.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Asistan34 is a unified call center and CRM software platform built specifically for Turkish law firms. It combines a software-based IP PBX, VoIP telephony, predictive dialer, IVR, CRM/debtor tracking, e-fax, and VPN-enabled remote work with native integration to Turkey's UYAP national legal information system and related government query services (Mernis, SGK, EGM). It is sold as a single subscription platform to law offices in Turkey to manage high-volume outbound calling, debtor follow-up, and legal process communication.

Product overview

Asistan34 is a unified call center software platform designed specifically for law firms (hukuk büroları). The core product is the Asistan34 Call Center Müşteri Takip (CRM) system, which combines call center management, customer/debtor tracking (CRM), VoIP telephony, automatic dialing, IVR, IP PBX integration, and various government system integrations (UYAP) into a single platform. The platform includes integrated modules for SMS, fax, backup systems, remote work/VPN capabilities, and performance management.

Differentiator

Problem solved

Functional benefit

Products and services

• Asistan34 Call Center Müşteri Takip (CRM) Platform

Quantifiable outcome

• Automated outbound calling replaces manual dialing, significantly reducing agent idle time and increasing daily call throughput.
• +1 more outcomes

Named customers9 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Three partnerships are on record, tiered core.

• AsteriskcoreTechnology or IntegrationAsterisk is the open-source PBX/telephony engine underlying Asistan34's VoIP and call center capabilities. Asistan34 builds its IP PBX, VoIP phone, and call center features on the Asterisk platform.
• ElastixcoreTechnology or IntegrationElastix is an open-source PBX suite (built on Asterisk, FreePBX, and other components) that Asistan34 uses as part of its unified communications infrastructure stack.
• UYAP (Ulusal Yargı Ağı Platformu)coreTechnology or IntegrationUYAP is Turkey's national legal information system operated by the Ministry of Justice. Asistan34 has a native integration with UYAP that allows law firms to perform bulk case tracking and petition creation directly within the Asistan34 CRM platform — the product's most distinctive legal-domain feature.

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Direct peers

• 3CX: 3CX provides software-based IP PBX and contact center solutions, including CRM integration and call center features. Comparable to Asistan34 because it offers a similar VoIP/IP PBX stack used by SMBs and professional services firms globally, although 3CX is not specifically tailored to the Turkish legal vertical.
• FreePBX / Sangoma: Open-source PBX platform (Asterisk-based) used widely to build IP PBX and contact center solutions. Comparable to Asistan34's underlying telephony foundation and IP PBX integration capabilities, though FreePBX is an infrastructure layer rather than a vertical SaaS product.
• VICIdial: Open-source contact center suite built on Asterisk offering predictive dialer, IVR, ACD, and CRM-like features. Highly comparable to Asistan34's open-source telephony stack and call center feature set, though VICIdial is general-purpose rather than legal-vertical specialized.

Broad incumbents

• Talkdesk: Global cloud contact center platform offering omnichannel routing, IVR, dialer, CRM integrations, and analytics. Comparable to Asistan34 in core contact center functionality (IVR, predictive dialer, CRM integration), though Talkdesk is far broader, more capital-intensive, and not specialized for the Turkish legal vertical.
• 8x8: Cloud communications and contact center vendor providing voice, IVR, dialer, and analytics for SMBs and enterprises. Comparable to Asistan34's cloud-delivered contact center model, though 8x8 is broader in scope and serves global markets rather than a single vertical.
• Genesys: Enterprise contact center and CX platform with broad omnichannel routing, predictive dialer, IVR, and integrations. Comparable to Asistan34 in core call center capabilities, though Genesys targets large enterprises rather than SMB law firms and is not local to Turkey.
• RingCentral: Cloud communications provider offering UCaaS and contact center solutions including IVR, dialer, and CRM integrations. Comparable in offering IP PBX + contact center as SaaS, though RingCentral is a horizontal provider without Turkish legal-vertical specialization.
• Avaya: Established enterprise communications vendor with on-premise and cloud contact center offerings including IP PBX, IVR, predictive dialer, and CRM integrations. Comparable to Asistan34's traditional-to-cloud telephony stack, though Avaya is a global incumbent rather than a vertical SaaS.
• Mitel: Business communications provider offering IP PBX, cloud telephony, and contact center solutions to SMBs and mid-market customers. Comparable to Asistan34 in delivering VoIP/IP PBX + contact center as a unified platform, though Mitel is a horizontal global vendor.
• Five9: Large cloud contact center vendor with predictive dialer, IVR, ACD, workforce management, and CRM integrations. Comparable to Asistan34 across core call center features, but Five9 operates at enterprise scale globally and is not tailored to Turkish legal workflows.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/asistanteknoloji

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Asistan Teknoloji A.Ş.