ISS Austria Aviation Services

What ISS Austria Aviation Services does

ISS Austria (legally ISS Austria Holding GmbH) is the Austrian market-leading integrated facility services provider, employing approximately 7,000 staff across 12 branch offices and serving around 1,600 customers at more than 5,000 locations with over 15 million square meters of managed floor space. The company is a wholly-owned subsidiary of Danish-listed ISS A/S (NASDAQ Copenhagen), though it traces its own Austrian roots to 1956 when Otto Marischka founded a window-cleaning business; the family retains influence via Gerhard Marischka as Supervisory Board Chairman. ISS Austria operates four primary service lines under an Integrated Facility Services (IFS) umbrella: cleaning and hygiene, technical building services (450+ specialists), workplace and event catering via the taste'njoy brands, and security. Specialized sub-brands include medserv (healthcare facility services, acquired 2024) and Franye Klima- & Gebäudetechnik (HVAC and refrigeration, acquired 2025).

The company's go-to-market is enterprise field sales targeting large Key Accounts across four verticals — healthcare, public/professional buildings, industrial/manufacturing, and pharma/life sciences — supported by a 90%+ own-delivery depth (Eigenleistungstiefe) that minimizes subcontracting. Revenue is generated through long-term, bespoke subscription-style facility services contracts, billed annually and quote-priced per client scope; 2025 revenue was 365 million EUR with a stated target of 400 million EUR by 2027. Notable customer relationships include the UNO-City Vienna complex (since the 1970s), the Salzburg State Clinics (largest new win in company history, 2025), voestalpine Linz, and a major Austrian banking group. The company reports a 97% customer retention rate and roughly 200,000 daily customer contact points.

On the technology layer, ISS Austria has deployed an AI-supported Bid Management capability built on Microsoft Copilot M365 and a structured SharePoint knowledge database, used internally to analyze tender documents, support Bid/No-Bid decisions, and auto-generate proposal content. In 2025, the company divested its aviation services business via a management buy-out, signaling a narrowing of focus toward its core IFS franchise in Austria. ISS Austria is privately held as a subsidiary but is consolidated within ISS A/S, which employs roughly 325,000 people globally across approximately 30 countries.

Name

ISS Austria Aviation Services

Legal name

ISS Austria Holding GmbH

Website

https://at.issworld.com

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

11–50 employees

Short description

ISS Austria is the Austrian market-leading integrated facility services provider, offering cleaning, technical building management, catering, and security across 5,000+ locations for approximately 1,600 enterprise and institutional clients. It is a subsidiary of Danish-listed ISS A/S.

Ownership category

akta.pro rank

Product category

Integrated Facility Services

NAICS

Food Service Contractors (722310), Special Food Services (7223)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE)

akta.pro secondary industries

Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH), Contract Foodservice Management (Outsourced Catering) (THAFAIAH), Corporate Catering & Office Food Programs (HSACAGAC)

Keywords

• Integrated facility services
• Commercial cleaning services
• Building technology maintenance
• Healthcare facility management
• Workplace catering services

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Facility Services Contracts: ISS Austria generates revenue through long-term facility services contracts with corporate and institutional clients, providing integrated services across cleaning, technical building management, food services, security and support services. Revenue is recurring in nature, tied to contract duration and scope of services delivered.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

ISS Austria provides integrated facility services to enterprise and institutional clients across Austria, combining cleaning and hygiene, technical building management, workplace and event catering, healthcare facility services, and security under a single contract with a central point of contact. With over 90% in-house service delivery and 7,000 employees, the company serves approximately 1,600 customers across more than 5,000 locations and 15 million m² of managed space, organized under specialized sub-brands including medserv for healthcare, Franye for building technology, and taste'njoy for catering.

Product overview

ISS Austria operates as an integrated facility services provider offering a comprehensive portfolio of services under the IFS (Integrated Facility Services) model. The core offerings include cleaning and hygiene, technical building services, workplace catering (taste'njoy), and security. The company has expanded through acquisitions including medserv (healthcare services, 2024) and Franye (climate and building technology, 2025), and operates sub-brands taste'njoy (employee catering) and taste'njoy PREMIUM (event catering). With over 90% in-house service depth and approximately 7,000 employees serving 1,600 customers across 5,000+ locations in Austria, ISS Austria delivers integrated, multi-service solutions with a central contact person for all building-related needs.

Differentiator

Problem solved

Functional benefit

Brands

• taste'njoy: Employee catering and workplace dining services offering fresh, balanced meals.
• taste'njoy PREMIUM
• medserv
• Franye

Products and services

• ISS IFS Services (Integrated Facility Services)

Quantifiable outcome

• 97% customer retention rate
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature3 records

Partnerships

15 partnerships are on record, tiered minor and core.

• Simmeringer SportclubminorGTM or Marketing Partner · 1 January 2026Sports club sponsorship as part of ISS Austria's 70th anniversary celebration and broader community engagement activities.
• First Vienna FC 1894minorGTM or Marketing Partner · 1 January 2026Football club sponsorship as part of ISS Austria's 70th anniversary celebration and broader community engagement activities.
• FK Austria WienminorGTM or Marketing Partner · 1 January 2026Football club sponsorship as part of ISS Austria's 70th anniversary celebration and broader community engagement activities.
• SK Rapid GmbHminorGTM or Marketing Partner · 1 January 2026Football club sponsorship as part of ISS Austria's 70th anniversary celebration and broader community engagement activities.
• Schindler Aufzüge und Fahrtreppen GmbHcoreStrategic or Co-development Partner · 1 January 2026Elevator and escalator manufacturer; strategic operational partner for building technology services. ISS relies on Schindler equipment for elevator maintenance services delivered to clients.
• Schärf & Sons GmbHminorOthers · 1 January 2026Equipment supplier for ISS Austria's service operations.
• Diversey SolenisminorOthers · 1 January 2026Cleaning chemicals and hygiene solutions supplier for ISS Austria's cleaning services.
• EssityminorOthers · 1 January 2026Hygiene and health product supplier for ISS Austria's healthcare and cleaning operations.
• MieleminorOthers · 1 January 2026Professional kitchen equipment supplier supporting ISS Austria's taste'njoy food services operations.
• Transgourmet Österreich GmbHminorOthers · 1 January 2026Food wholesale supplier for ISS Austria's taste'njoy catering and food services.
• Coca-Cola HBC Austria GmbHminorOthers · 1 January 2026Beverage supplier for ISS Austria's taste'njoy catering operations.
• Nespresso Österreich GmbH & Co OHminorOthers · 1 January 2026Coffee supplier for ISS Austria's taste'njoy food services.
• CWS Hygiene Österreich GmbHminorOthers · 1 January 2026Hygiene solutions supplier for ISS Austria's cleaning and hygiene services.
• Würth HandelsgesmbHminorOthers · 1 January 2026Tools and hardware supplier for ISS Austria's technical and building services operations.
• AyvensminorOthers · 1 January 2026Fleet management partner for ISS Austria's vehicle and transportation needs.

Scale indicators11 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Sodexo: Global French leader in integrated facility services, food services, and workplace experience. Operates across Austria and competes directly with ISS Austria's IFS model across corporate, healthcare, and public-sector clients.
• Gegenbauer: Austrian-headquartered integrated facility services provider covering cleaning, building technology, security, and property services. Direct Austrian-market competitor to ISS Austria.
• Wisag: German family-owned facility services company active in Austria, offering cleaning, technical services, security, and catering. Comparable scale and service portfolio to ISS Austria in the DACH region.
• Dussmann: German-headquartered facility services group with Austrian operations, providing cleaning, technical building management, security, and food services. Closely comparable to ISS Austria in service mix and DACH geographic focus.
• Strabag Property and Facility Services: Facility services arm of the Austrian construction major Strabag, offering integrated FM in Austria and CEE. Competes head-to-head with ISS Austria for large enterprise and public-sector contracts.
• Compass Group (Eurest): UK-listed global contract foodservice and support services giant with Austrian presence. Overlaps directly with ISS Austria's taste'njoy catering line and broader integrated FM offerings.

Broad incumbents

• Bilfinger: German-listed industrial and facility services provider active across Europe. Comparable to ISS Austria's technical building management and industrial cleaning lines, especially in regulated and industrial environments.
• Apleona: Large European facility management and real estate services provider with DACH operations. Competes with ISS Austria in integrated FM and technical building services as part of a broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/iss-austria-aviation-services

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISS Austria Aviation Services