Authorized Service

What Authorized Service does

Authorized Service is a family-owned home appliance repair company founded in 1931 and headquartered in Greenville, Ohio. The company provides in-home repair services for major household appliances — refrigerators, washers, dryers, dishwashers, ranges, cooktops, microwaves, wall ovens, built-in refrigeration, hoods/ventilation, and trash compactors — to residential homeowners across an 11-county Miami Valley service area. Its core offering is factory-authorized repair for more than 20 brands including Whirlpool, Maytag, KitchenAid, Electrolux, Frigidaire, GE, Samsung, Bosch, Thermador, and Speed Queen, executed by manufacturer-trained and certified technicians who carry fast-moving parts on every truck to maximize first-visit completion rates.

The company operates as a direct-to-consumer field service business. Technicians are stationed throughout the territory and dispatched via real-time routing software without reporting to a central office, completing seven to ten service calls daily. Customer-facing technology includes a web-based online scheduling module and a real-time technician tracking service that exposes technician location and ETA. The standard service call and diagnosis fee is $109.95, with parts and labor billed separately using a national flat rate labor guide and a 30-day labor warranty. The company is a sister entity to Hansbarger Home Solutions, which provides new appliance sales (including a Certified Platinum Speed Queen dealership), enabling a full repair-versus-replace lifecycle offering. Authorized Service also accepts extended warranty claims from Asurion, Assurant, Warrantech, Lowe's, Home Warranty of America, and AIG. Distribution and demand generation rely on verified reviews across Google, Facebook, BBB, and Yelp (7,852+ reviews averaging 4.8 stars) combined with content marketing through an appliance-troubleshooting blog and SEO-optimized service pages.

Name

Authorized Service

Legal name

Authorized Service

Website

https://authorizedco.com

Company type

Private

Founded year

1931

Operating status

Operating

Headcount range

1–10 employees

Short description

Authorized Service is a family-owned home appliance repair company founded in 1931, serving residential homeowners across 11 counties in Ohio's Miami Valley through manufacturer-certified technicians and real-time dispatch technology.

Ownership category

akta.pro rank

Product category

Home Appliance Repair Services

NAICS

Appliance Repair and Maintenance (811412), Home and Garden Equipment and Appliance Repair and Maintenance (81141)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Minor Appliance Repair (Non-Refrigerant, Non-Gas) (HSAGANAB)

akta.pro secondary industries

Washer & Dryer Installation & Minor Repair (HSAGANAH), Appliance Diagnosis, Troubleshooting & Safety Inspection (HSAGANAO), Major Appliance Installation (Kitchen & Laundry) (HSAGANAA)

Keywords

• Home appliance repair
• In-home service
• Factory-authorized service
• Extended warranty service
• Major appliance maintenance

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Service Call and Diagnosis: The primary revenue stream consists of service call and diagnosis fees charged for each visit. The standard service call and diagnosis fee is $109.95 on most items, which includes the trip to the home and a complete diagnosis of the unit regardless of time spent. Parts and labor are charged separately. Labor is calculated using a national flat rate labor guide.
2. Parts and Labor: Parts and labor are charged separately after diagnosis. Labor rates are calculated using a national flat rate labor guide. Mileage charges may apply for certain service calls.
3. Extended Warranty Service: The company accepts and services appliances covered by extended warranty and protection plans from multiple providers including Asurion, Assurant, Warrantech, Lowe's, Home Warranty of America, and AIG. Revenue comes from servicing these warranty claims.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Authorized Service provides factory-trained, in-home repair and diagnosis of major household appliances (refrigerators, washers, dryers, dishwashers, ranges, cooktops, microwaves, wall ovens, built-in refrigeration, hoods/ventilation, and trash compactors) for residential homeowners across 11 counties in Ohio's Miami Valley. The company charges a $109.95 service call and diagnosis fee plus separately billed parts (OEM only) and labor priced against a national flat rate guide, with a 30-day labor warranty, and also services extended warranty claims for Asurion, Assurant, Warrantech, Lowe's, Home Warranty of America, and AIG.

Product overview

Authorized Service operates as a single unified in-home appliance repair service with complementary modules. The core offering is on-site appliance repair conducted by factory-trained technicians who service major home appliances (refrigerators, washers, dryers, ranges, cooktops, dishwashers, microwaves, wall ovens, built-in refrigeration, hoods/ventilation, and trash compactors) across 11 counties in the Miami Valley, Ohio. The service is supported by an online scheduling module, real-time technician tracking, and a referral pathway to sister company Hansbarger Home Solutions for appliance replacement when repairs are not cost-effective. Service call fee is $109.95 with a 30-day labor warranty and parts backed by manufacturer warranty. Technicians use real-time routing software for efficient dispatch, with 7-10 service calls dispatched daily using company-provided tablets.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Home Appliance Repair Service Factory-trained technicians provide in-home repair and diagnosis for major household appliances including washers, dryers, refrigerators, dishwashers, ranges, cooktops, microwaves, wall ovens, built-in refrigeration, hoods/ventilation, and trash compactors. The offering includes warranty and out-of-warranty repairs, acceptance of extended warranty plans, OEM parts, a $109.95 service call and diagnosis fee, parts and labor priced separately, and a 30-day labor warranty.

Quantifiable outcome

• 4.8 out of 5 stars average rating based on 7,852+ verified customer reviews
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Hansbarger Home SolutionscoreStrategic or Co-development PartnerHansbarger Home Solutions is the sister company and trusted partner of Authorized Service. When a repair is not the right call, Authorized Service refers customers to Hansbarger for new appliance purchases. Hansbarger has been serving the Miami Valley for nearly 90 years and is a Certified Platinum Speed Queen dealer. This partnership creates a full lifecycle coverage for customers from purchase through repair.
• Speed QueencoreChannel Partner/ Reseller/ DistributorSpeed Queen is a Certified Platinum Dealer partner through Hansbarger Home Solutions. Authorized Service technicians service Speed Queen machines daily and know them inside and out. The partnership provides commercial-grade durability and industry-leading warranty coverage.
• AsurionminorChannel Partner/ Reseller/ DistributorExtended warranty provider accepted by Authorized Service for appliance repair services.
• AssurantminorChannel Partner/ Reseller/ DistributorExtended warranty provider accepted by Authorized Service for appliance repair services.
• WarrantechminorChannel Partner/ Reseller/ DistributorExtended warranty provider accepted by Authorized Service for appliance repair services.
• Lowe'sminorChannel Partner/ Reseller/ DistributorExtended warranty provider accepted by Authorized Service for appliance repair services purchased through Lowe's.
• Home Warranty of America (HWA)minorChannel Partner/ Reseller/ DistributorExtended warranty provider accepted by Authorized Service for appliance repair services.
• AIGminorChannel Partner/ Reseller/ DistributorExtended warranty provider accepted by Authorized Service for appliance repair services.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sears Home Services: National home services platform providing appliance repair alongside HVAC, plumbing, and other home services. Comparable in appliance-repair capability but operates at much larger scale and across many home-services verticals.
• Lowe's Home Services: National home-improvement retailer that offers in-home installation and repair services, including appliance repair as part of its broader home-services portfolio. Overlaps in the appliance service category but operates as a broad retailer, not a specialist.
• Asurion Home Appliance Repair: Extended-warranty provider's appliance-repair arm that dispatches work to a national network of technicians. Comparable through the warranty channel (Asurion is one of Authorized Service's partners) and the appliance-repair delivery model, but operates at vastly larger scale.
• The Home Depot Home Services: National home-improvement retailer with installation and repair services for appliances. Comparable in offering appliance-related home services, but as part of a much broader retail business rather than a dedicated repair specialist.

Emerging players

• Puls Technologies: Tech-enabled on-demand appliance and home-repair platform with similar residential homeowner focus. Comparable in target customer and service category, but differentiated by a software-driven national dispatcher model rather than factory-certified local technicians.

Direct peers

• Mr. Appliance: Neighborly-owned franchise network offering in-home appliance repair across the US. Directly comparable in service offering, customer base (residential homeowners), and franchise-driven geographic expansion model.

Others

• Reliable Parts: Wholesale distributor of OEM appliance parts serving independent repair shops and service companies. Comparable ecosystem participant — Authorized Service depends on similar OEM parts supply chains (and uses OEM parts only) to execute repairs.
• AppliancePartsPros.com: Online retailer of appliance parts and DIY repair resources for homeowners. Indirectly competitive at the margin, as DIY-conscious homeowners may opt to self-repair instead of calling Authorized Service.
• Hansbarger Home Solutions: Sister company of Authorized Service offering appliance sales (including a Certified Platinum Speed Queen dealership) in the same Miami Valley geography. Not a competitor, but a strategic adjacent business tightly coupled through referrals.

Regional players

• Dayton Appliance Service: Independent regional appliance repair shop serving the Dayton/Miami Valley area. Directly comparable in geographic market and residential customer base, though smaller scale and without Authorized Service's OEM authorization breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Authorized-Service-306306523487430
• LinkedInlinkedin.com/company/authorized-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Authorized Service