What BeYs Outsourcing Services does

BeYs Outsourcing Services (legal entity: SAS BE CLEARYS France) is a France-based business process outsourcing firm founded in 2003 and operating under the privately held Be Ys Group. The company provides dedicated multilingual teams across front-office customer experience management, back-office data processing, healthcare data management, IT outsourcing, KYC/KYP identity verification, and large-scale document processing. It serves 110+ enterprise clients across 8 regulated verticals, including insurance, healthcare, online gaming, public archives, retail and e-commerce, tourism, IT, and optical retail. Headquartered in Charenton-le-Pont with 2,000 employees distributed across 6 production sites in 4 countries, the company operates 24/7 in 20+ languages and is certified to ISO 27001, ISO 9001, HDS (Hébergeur de Données de Santé), and GDPR/RGPD standards.

The core technology stack combines AI-augmented data processing (OCR/OLR, computer vision, data annotation for ML training, content moderation across text/image/audio/video) with human-in-the-loop workflows delivered inside sovereign, France-hosted infrastructure. The company runs an integrated product ecosystem that includes Be Ys Cloud (sovereign cloud hosting), Be Ys Trusted Solutions (digital trust: e-signature, identity, secure archiving), and Be Ys Research (R&D acceleration combining Big Data, AI, and Blockchain), plus a 2024-launched sub-brand, BE YS OS, dedicated to retail and e-commerce CX outsourcing. Document processing capacity exceeds 70 million civil status acts per year at 99.9% character-level quality under ISO 2859 sampling.

The business model is enterprise BPO services sold through direct field sales on multi-year contracts with dedicated delivery teams. Pricing is custom and quote-based, structured around per-seat, per-transaction volume, or SLA-tiered managed services engagements. Revenue is generated across four streams: core BPO professional services (managed services), data annotation and AI services (professional services), sovereign cloud and IT infrastructure (managed services), and trusted digital solutions (subscription/recurring). The company does not disclose revenue publicly and has not raised outside funding rounds. President Eric Garnier leads the legal entity.

Name

BeYs Outsourcing Services

Legal name

SAS BE CLEARYS France, be ys outsourcing services

Website

https://be-ys-outsourcing-services.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

BeYs Outsourcing Services is a France-based BPO firm providing multilingual, omnichannel customer experience, document processing, healthcare data management, KYC/KYP verification, and AI data annotation for 110+ enterprise clients across 8 regulated verticals, delivered by 2,000 staff across 6 sites in 4 countries from sovereign, ISO/HDS-certified infrastructure.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Business Service Centers (56143), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD), RCM Outsourcing & Managed Billing Services (HLACACAN)

Keywords

• Business process outsourcing
• Multilingual customer experience
• Data annotation services
• Document processing
• Identity verification KYC

Headquarters

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPO Professional Services: Core revenue is generated through business process outsourcing contracts where BeYs provides dedicated operational teams for client processes. Services span front-office CX, back-office data processing, IT outsourcing, and health data management. Revenue accrues from multi-year contractual engagements, typically billed on a per-seat or activity-volume basis aligned with client SLA requirements.
2. Data Annotation & AI Services: Specialized data annotation and labeling services for AI/ML model training are offered as a distinct service line. Revenue is generated through project-based or recurring contracts with AI-developing companies and enterprises requiring curated training datasets.
3. Sovereign Cloud & IT Infrastructure Services: The company, through its Be Ys Cloud entity, provides sovereign cloud hosting and IT outsourcing services including cloud management, network monitoring, software development, and IT helpdesk. Revenue is derived from managed services contracts with clients requiring compliant IT infrastructure.
4. Trusted Digital Solutions: Through the affiliated Be Ys Trusted Solutions entity, the group offers digital trust services (electronic signature, secure archiving, identity management, digital safe) which are cross-sold to existing BPO clients requiring end-to-end digital transformation.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

BeYs Outsourcing Services is a France-based Business Process Outsourcing (BPO) firm that delivers dedicated operational teams and AI-augmented back- and front-office processing for organizations in regulated industries. Its portfolio spans multilingual omnichannel customer experience management, industrial-scale document processing and OCR, data annotation and content moderation for AI, KYC/KYP identity verification, health data management, and IT services such as cloud infogérance and helpdesk. Deliveries are hosted on a sovereign French cloud (Be Ys Cloud) and operate under ISO 9001, ISO 27001, HDS, and GDPR certifications across 6 production sites in 4 countries with a 20+ language workforce.

Product overview

BeYs Outsourcing Services is a BPO (Business Process Outsourcing) company with over 20 years of experience offering a comprehensive portfolio of services enhanced by AI. The company operates as a unified service provider organized into five main service categories: Digital Services (document processing, data annotation/AI, content moderation), CX Management Omnicanal (multilingual customer relations, technical helpdesk), Health Services (healthcare data management, overflow delegation), Identity Management (KYC/KYP), and IT Services (cloud management, software development, infrastructure monitoring). The portfolio is complemented by three specialized sub-brands: BE YS Trusted Solutions (digital trust products for identity/signature/archiving), BE YS Cloud (sovereign cloud infrastructure), and BE YS Research (R&D acceleration platform). A dedicated sub-brand BE YS OS focuses specifically on retail and e-commerce CX. All services emphasize data security, multilingual capabilities across 20+ languages, and 24/7 availability across 6 production sites in 4 countries.

Differentiator

Problem solved

Functional benefit

Brands

• BE YS OS: Customer experience (CX) outsourcing brand for retail and e-commerce sectors, providing multichannel, multilingual customer support and back-office operations for fast-growing brands.

Products and services

• Document Processing (Traitement documentaire) Industrial-scale document processing including OCR/OLR scanning, data entry, XML indexing, and archival; includes specific expertise in French civil registries, military records, and genealogical databases, processing over 70 million civil status acts per year.
• Data Annotation & AI Services (Annotation de données & IA) Manual, semi-automated, and automated data annotation and labeling of image, text, and audio data for AI/ML model training, delivered by qualified Data Annotators and Data Labelers.
• Content Moderation (Modération de contenu) Moderation of user-generated content across text, image, audio, and video formats, addressing content safety challenges for regulated sectors such as online gaming and social platforms.
• Multilingual Customer Relationship Management (Relation client multilingue) Omnichannel, multilingual customer experience management covering voice, email, live chat, and social messaging, 24/7 across more than 20 languages; includes pre-sales support, after-sales, returns/exchanges, billing, and fraud/payment incident handling.
• Technical Helpdesk Assistance (Assistance Technique helpdesk) Technical assistance and helpdesk support for end users, delivered by dedicated multilingual teams as part of the omnichannel CX service line.
• Healthcare Data and Document Management (Gestion des données et documents de santé) Secure processing of patient data and medical documents, medical secretarial services, medical records processing, billing optimization, and overflow management for hospitals, clinics, and pharmacies, aligned with French SEGUR and HDS requirements.
• Healthcare Overflow Delegation (Délégation de gestion en débordement) DDelegation of administrative management to absorb overflow from clinics and hospitals during demand spikes or staffing shortages.
• KYC Identity Verification (Vérification d'identité à distance) Remote identity verification (KYC) for regulated industries, processing identity documents and validating customer/subscriber eligibility in compliance with applicable regulatory requirements.
• KYP Pre-Admission File Verification (Vérification des dossiers de préadmission) Pre-admission file verification (KYP) services for healthcare and other regulated organizations, validating documentation before service activation.
• Cloud Infogérance (Infogérance cloud) Managed sovereign cloud infrastructure services hosted in France on servers managed by internal teams, with no dependency on international cloud providers.
• Software Development (Développement informatique) Custom software development delivered as part of the IT services portfolio for clients needing tailored business solutions.
• Business Solutions (Solutions métiers) Implementation and operation of business applications tailored to client processes, delivered as part of the IT outsourcing offering.
• Infrastructure Monitoring (Monitoring d'infrastructure) 24/7 monitoring of client IT infrastructure, including backup and disaster recovery oversight.
• IT Helpdesk IT helpdesk support for end users, provided as part of the broader IT outsourcing service line.
• BE YS OS (Retail & E-commerce CX Outsourcing) Dedicated, multilingual and multichannel CX outsourcing for retail and e-commerce brands, covering customer support, back-office, content & data, fraud & payments support, analytics, IT support, and growth support, with 24/7 continuity and scalable seasonal capacity.

Quantifiable outcome

• Processing capacity of 70+ million civil status acts per year with 99.9% character-level quality rate and 99.5% field-level accuracy for archival document indexing
• +3 more outcomes

Named customers2 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature6 records

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Appen: Global data annotation and AI training-data provider with multilingual workforce and image/text/audio modalities; overlaps Be Ys' AI data labeling offering but competes from a tech-platform and crowd model rather than integrated BPO contracts.
• Scale AI: Leading AI data annotation and labeling platform serving ML model training; direct competitor to Be Ys' data annotation service line, though operating as an AI-focused technology pure-play rather than a human-intensive BPO.

Broad incumbents

• Iron Mountain: Global leader in physical/digital records storage, document digitization and information management; overlaps Be Ys' large-scale archival document processing (e.g. 70M+ civil status acts per year) as part of a far broader storage and data services portfolio.
• Concentrix: Global customer experience and BPO leader formed from the Concentrix + Webhelp + Majorel + Sitel combination; offers overlapping capabilities as part of a much wider portfolio rather than a regulated-sector specialization.

Direct peers

• Teleperformance: France-headquartered global leader in omnichannel CX and business process outsourcing with very similar verticals (financial services, healthcare, public sector) and multilingual delivery model — but at vastly greater scale (~380k+ employees, €8B+ revenue).
• Arvato (Bertelsmann): German-headquartered BPO and customer experience provider serving finance, healthcare, retail and public sector with multilingual European delivery; comparable vertical mix and regulated-industry process expertise.
• Transcom: European-headquartered CX and BPO provider with multilingual customer service delivery across Europe, the Americas, Africa and Asia-Pacific; comparable enterprise-focused model in regulated and digital-native verticals.
• Armatis: French BPO/CX provider offering multilingual customer relationship management and back-office services for enterprise clients; very similar size and geographic focus to Be Ys Outsourcing Services with French/EMEA delivery.
• Docaposte: Digital services subsidiary of Le Groupe La Poste offering sovereign cloud, document digitization, e-signature, archiving and identity — the closest French integrated parallel to Be Ys Group's combined Cloud + Outsourcing + Trusted Solutions stack.
• Webhelp (now part of Concentrix): French-originated CX and BPO specialist focused on multilingual customer experience and digital customer management; direct competitor in European enterprise outsourcing, recently combined with Concentrix+Sitel+Majorel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Be-clearys-878683872273352
• LinkedInlinkedin.com/company/be-ys-outsourcingservices

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BeYs Outsourcing Services