BikeSupport
BikeSupport is a Netherlands-based mobile bicycle repair service that dispatches fully equipped service buses to consumers and business/government fleet clients across four Dutch regions for on-site maintenance, repairs, and e-bike software updates.
- Company typePrivate
- Founded-
- HeadquartersAmersfoort, Netherlands
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What BikeSupport does
BikeSupport is a Netherlands-based mobile bicycle repair and maintenance service provider headquartered in Amersfoort, with regional service bases in Eindhoven, Den Haag, Rotterdam, and Utrecht. The company operates fully equipped service buses that travel to customers' homes, workplaces, or preferred locations to perform on-site repairs, preventive maintenance, and e-bike software updates, eliminating the need for customers to transport bicycles to a shop. A loaner bicycle is provided when repairs extend beyond a single visit. The underlying platform combines a mobile workshop fleet carrying modern tools and a large inventory of replacement parts with a proprietary Vlootbeheersysteem (fleet management system) that lets business and government clients monitor maintenance and repair status across their entire bike fleets under Service Level Agreements.
The company serves two primary customer segments: individual consumers (Consument) seeking convenient at-home or at-work maintenance and repair for personal bicycles, and Business & Government clients (Zakelijk & Overheid) requiring systematic fleet maintenance. Consumer revenue is transactional, with quotes issued per service and digital payment collected via a payment link after completion; the business/government segment operates on annual subscription/SLA contracts covering full fleet maintenance schedules. Channel partnerships with Dutch bike retailers Fietsvoordeelshop.nl and JUIZZ route post-purchase after-sales service traffic to BikeSupport's mobile fleet. The company employs 11 people, operates privately with no disclosed funding or revenue figures, and maintains no public-facing mobile application, relying instead on phone, email, app messaging, and online appointment booking for customer contact.
BikeSupport firmographics
Firmographics- Name
- BikeSupport
- Legal name
- BikeSupport
- Website
- https://bikesupport.nl
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- BikeSupport is a Netherlands-based mobile bicycle repair service that dispatches fully equipped service buses to consumers and business/government fleet clients across four Dutch regions for on-site maintenance, repairs, and e-bike software updates.
- Ownership category
- akta.pro rank
BikeSupport industry classification
Industry- Product category
- Mobile Bicycle Repair and Maintenance Services
- NAICS
- Personal and Household Goods Repair and Maintenance (8114)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Bike Service, Repair & Maintenance Shops (CRAMAHAH)
Keywords
Where BikeSupport is headquartered
LocationHeadquarters
- HQ city
- Amersfoort
- HQ country
- Netherlands
- HQ region
- Europe
Offices5 records
Markets served
BikeSupport business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- On-site Bike Repair Services: BikeSupport generates revenue through on-demand repair and maintenance services delivered at customer locations. Customers book appointments via phone, app, or email and receive service at their preferred location. Payment is collected digitally via a payment link sent after service completion.
- Fleet Management & Preventive Maintenance Contracts: Business and government clients engage BikeSupport through Service Level Agreements (SLAs) that establish ongoing maintenance schedules and service commitments for entire bike fleets, providing recurring revenue from corporate accounts.
- Preventive Maintenance Services: Scheduled maintenance services for individual consumers, where BikeSupport performs comprehensive inspections, updates e-bike software, and replaces worn parts proactively to prevent breakdowns.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | On-site repair and maintenance services |
| Subscription | Annual | Business fleet management contracts |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
BikeSupport product offering
Product offeringCore offering
BikeSupport delivers mobile bicycle repair and maintenance services through fully equipped service buses that travel to customers' homes, workplaces, or preferred locations across the Netherlands. For individual consumers the company provides on-demand repairs and preventive maintenance, while for business and government clients it offers fleet management under Service Level Agreements (SLAs) using a proprietary Vlootbeheersysteem (fleet management system).
Product overview
BikeSupport offers a mobile bicycle service with fully equipped service buses that travel to customers' locations. The core offering consists of two main service streams: Consumer bicycle maintenance and Business/Government fleet management. Their proprietary Fleet Management System (Vlootbeheersysteem) enables organizations to track the maintenance and repair status of their entire bicycle fleet via Service Level Agreements. They operate through service hubs in Eindhoven, Den Haag, Rotterdam, and Utrecht, with a team of mobile technicians (BikeSupporters) delivering on-site repairs and preventive maintenance. A loaner bicycle service is available as an add-on when repairs require extended time.
Differentiator
Problem solved
Functional benefit
Products and services
- BikeSupport Mobile Repair Service Mobile bicycle repair and maintenance delivered via fully equipped service buses that travel to customers at their home, workplace, or any preferred location for on-site service.
- Fleet Management Service (Vlootbeheersysteem) SL-based fleet management service for business and government clients using a proprietary Vlootbeheersysteem that tracks the maintenance and repair status of all bicycles in an organization's fleet.
- Consumer Bicycle Maintenance Preventive maintenance and on-demand repair service for individual bike owners, including full inspection, e-bike software updates, and proactive replacement of worn components to prevent breakdowns.
Quantifiable outcome
- Service turnaround of 3-10 working days depending on region
- +1 more outcomes
Companies that use BikeSupport
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
BikeSupport technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
BikeSupport partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Fietsvoordeelshop.nlcoreFietsvoordeelshop.nl is a major Dutch bicycle retailer. Customers who purchase bikes from Fietsvoordeelshop.nl receive BikeSupport's mobile maintenance and repair services. BikeSupport technicians serve as the service provider appearing at customer locations when maintenance or repairs are needed.
- JUIZZcoreJUIZZ is a Dutch bicycle retailer. Customers who purchase bikes from JUIZZ receive BikeSupport's mobile maintenance and repair services as part of their after-sales support, with BikeSupport's service buses arriving at customer locations for scheduled maintenance or repairs.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
BikeSupport competitors and assessment
Company assessmentBroad incumbents
- ANWB: Large Dutch mobility organization offering roadside assistance, insurance, and increasingly bike-related services. A broad incumbent in Dutch mobility that could expand into mobile bike maintenance at scale.
- Decathlon: Global sporting goods retailer with bike workshops and growing service offerings in the Netherlands. Represents the largest potential competitive threat given scale, retail footprint, and ability to bundle service with bike sales.
Direct peers
- Velofix: Canadian mobile bike repair franchise operating fully equipped service vans that come to customers' homes or workplaces. Closest international analog to BikeSupport's mobile workshop model with both consumer and B2B fleet services.
- Beeline Bikes: US-based mobile bike service that performs assembly, repair, and maintenance at customer locations via service vans. Operates with a similar doorstep service model targeting both consumers and corporate fleet clients.
Regional players
- Swapfiets: Dutch bike subscription service with an in-house maintenance operation that services subscribers at their location. Comparable in Dutch geography and in delivering on-site bike service, though ownership-based rather than fee-per-service.
- Doctor Bike: European bike service franchise (including Netherlands presence via Doktor Vlinder) offering on-site and in-shop bike maintenance. Closest franchise-style analog to BikeSupport's mobile workshop approach in the Dutch market.
Others
- Fietsvoordeelshop.nl: Major Dutch online bike retailer and a core channel partner of BikeSupport. Provides both partnership upside and a structural risk, as the retailer could internalize mobile maintenance.
- JUIZZ: Dutch bike retailer that partners with BikeSupport for after-sales mobile service. Comparable channel relationship and potential competitor if JUIZZ elects to build internal service capabilities.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
BikeSupport social profiles
Digital presenceBikeSupport financial estimates
Financial estimateRevenue estimate
Valuation estimate
BikeSupport leadership team
Management profileNumber of profiles
BikeSupport funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BikeSupport M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BikeSupport
What does BikeSupport do?
BikeSupport delivers mobile bicycle repair and maintenance services through fully equipped service buses that travel to customers' homes, workplaces, or preferred locations across the Netherlands. For individual consumers the company provides on-demand repairs and preventive maintenance, while for business and government clients it offers fleet management under Service Level Agreements (SLAs) using a proprietary Vlootbeheersysteem (fleet management system).
Is BikeSupport a public or private company?
BikeSupport is a private company. It is classified as family owned and is currently operating.
When was BikeSupport founded?
BikeSupport was founded in -1. It employs 11 to 50 people.
Where is BikeSupport based?
BikeSupport is headquartered in Amersfoort, Netherlands, in the Europe region.
How does BikeSupport make money?
Three revenue lines are on record. On-site Bike Repair Services are the primary driver. The others are fleet Management & Preventive Maintenance Contracts and preventive Maintenance Services.
Who are BikeSupport's main competitors?
Broad incumbents on record are ANWB and Decathlon. Direct peers are Velofix and Beeline Bikes. Regional players are Swapfiets and Doctor Bike. Others are Fietsvoordeelshop.nl and JUIZZ.
Does BikeSupport have an API?
No public API is recorded for BikeSupport.
What industry is BikeSupport in?
BikeSupport's product category is Mobile Bicycle Repair and Maintenance Services. Its primary akta.pro industry code is CRAMAHAH, Bike Service, Repair & Maintenance Shops. Its NAICS code is 8114 and its SIC code is 7500.