Velofix
Velofix operates the largest fleet of mobile bike shops in North America, providing on-demand on-site bicycle repair, maintenance, and assembly through a 130+-technician franchise network serving individual cyclists, e-bike owners, and corporate clients across Canada and the United States.
- Company typePrivate
- Founded2014
- HeadquartersVancouver, Canada
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Velofix does
Velofix is a mobile bike shop franchise operator headquartered in Vancouver, British Columbia, that delivers on-site bicycle repair, maintenance, assembly, and parts services to customers across Canada and the United States through a network of fully equipped service vans and 130+ certified technicians. Founded in 2014, the company operates a franchise-led model in which independent operators run branded Mobile Bike Shops in defined territories, supported centrally by velofix University training, procurement, route management, marketing, and call center infrastructure. Service offerings are tiered (Bronze, Silver, Gold, Platinum) with dedicated e-bike packages, bike builds, ski and snowboard services, and bike boxing, and customers can book via website, iOS/Android apps, or phone for service at home, office, or preferred location.
Velofix firmographics
Firmographics- Name
- Velofix
- Legal name
- velofix Holdings Ltd.
- Website
- https://velofix.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Velofix operates the largest fleet of mobile bike shops in North America, providing on-demand on-site bicycle repair, maintenance, and assembly through a 130+-technician franchise network serving individual cyclists, e-bike owners, and corporate clients across Canada and the United States.
- Ownership category
- akta.pro rank
Velofix industry classification
Industry- Product category
- Mobile Bike Repair Services
- NAICS
- All Other Automotive Repair and Maintenance (811198), Motorcycle, Bicycle, and Parts Manufacturing (336991)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Bike Service, Repair & Maintenance Shops (CRAMAHAH)
- akta.pro secondary industries
- Bike Parts & Components Retail (CRAMAHAB), Cycling & Bike Retail (Sales, Service & Accessories) (CRAMABAH)
Keywords
Where Velofix is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Velofix business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure
Revenue model
- Bike Service and Repair: Core revenue stream from on-site bike service packages including Bronze, Silver, Gold, and Platinum tiers. Also includes e-bike service packages, tune-ups, repairs, and diagnostic services. Pricing varies by location and service complexity.
- Parts and Accessories Sales: Sale of bike parts and accessories during service visits. Stock over 40,000 different product offerings. Revenue from individual parts as well as accessory installation.
- velofix DIRECT Bike Delivery and Assembly: Service fee for delivering, assembling, and performing safety inspections on bikes purchased through partner brands. Handles warranty service for partner bikes. Delivery charges apply depending on bike brand (e.g., $149 for Rad Power Bikes).
- Corporate and Team Services: Corporate bike days, fleet services, and team/club service packages for businesses and cycling organizations.
- Franchise Fees: Revenue from franchise partnerships including initial franchise fees and ongoing royalties from franchisee network.
- Ski and Snowboard Services: Downhill ski and snowboard tuning and waxing services in select areas.
- Bike Boxing and Travel Services: Packaging and boxing bikes for travel, including rental of bike travel cases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Bronze Service Package - Basic safety inspection for bikes needing quick check, warranty claims, or winter storage |
| One time/ perpetual license | Pay-as-you-go | Silver Service Package - Prioritizes safety and functionality with thorough inspection and adjustment |
| One time/ perpetual license | Pay-as-you-go | Gold Service Package - Complete maintenance for cyclists wanting bikes in perfect condition |
| One time/ perpetual license | Pay-as-you-go | Platinum Service Package - Elite complete overhaul for competitive riders and triathletes |
| One time/ perpetual license | Pay-as-you-go | e-Bike Flat Repair - Puncture repair on electric bikes |
| One time/ perpetual license | Pay-as-you-go | e-Bike Silver Package - Safety and functionality focus for occasional riders (1-3x per week) |
| One time/ perpetual license | Pay-as-you-go | e-Bike Gold Package - Regular rider maintenance for bikes in perfect condition |
| One time/ perpetual license | Pay-as-you-go | General Service Small - Single specific repair or troubleshooting |
| One time/ perpetual license | Pay-as-you-go | General Service Large - Major repairs or multiple component work |
| One time/ perpetual license | Pay-as-you-go | Bike Assembly - On-site assembly of bikes arriving 80%+ assembled |
| One time/ perpetual license | Pay-as-you-go | e-Bike Build - On-site assembly of electric bikes |
| One time/ perpetual license | Pay-as-you-go | Frame Build - Bare frame assembly with parts kit |
| One time/ perpetual license | Pay-as-you-go | Downhill Ski & Snowboard Services |
| Transaction based/ take rate | Pay-as-you-go | velofix DIRECT Delivery - Bike delivery, assembly and safety inspection |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels13 records
Velofix product offering
Product offeringCore offering
Velofix operates a North American franchise network of Mobile Bike Shops where certified technicians arrive at the customer's home, office, or preferred location in fully-equipped service vans to perform on-site bike repair, tune-ups, builds, and e-bike servicing. The company also runs velofix DIRECT, partnering with bike manufacturers and online retailers (Canyon, Rad Power Bikes, Amazon, Priority Bicycles, and others) to deliver, assemble, and warranty-service bikes purchased through their websites.
Product overview
Velofix is a mobile bike shop franchise network operating as a platform-plus-services model across North America. The core offering is the Mobile Bike Shop Service, where certified technicians in fully-equipped vans provide on-demand repair, tune-ups, and builds at customers' locations. Service packages range from Bronze (safety inspections) through Platinum (full frame-off rebuilds), with specialized E-Bike Service Packages for electric bikes. The velofix DIRECT sub-brand partners with e-commerce bike retailers (Canyon, Rad Power Bikes, Amazon, and others) to provide white-glove delivery, professional assembly, and ongoing warranty service. Additional offerings include ski & snowboard services, corporate fleet services, and a parts/accessories marketplace (Shopvelofix.com). The franchise model includes velofix University for partner training and support.
Differentiator
Problem solved
Functional benefit
Brands
- velofix DIRECT: A bike build and delivery program that offers premium and convenient service experience. Partners with bike manufacturers like Canyon, Rad Power Bikes, Amazon, Priority Bikes, and others to deliver, assemble, and service bikes.
- velofix BUILD
Products and services
- Mobile Bike Shop Service
- Bike Service Packages (Bronze, Silver, Gold, Platinum)
Quantifiable outcome
- 220k+ completed services to date
- +3 more outcomes
Companies that use Velofix
Customer profileNamed customers18 records
Segments5 records
Ideal customer profiles5 records
Velofix technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Velofix partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, major and minor.
- Canyon Bicyclescorevelofix is Canyon Bicycles' authorized service partner across North America. Canyon bikes are shipped to velofix which performs professional assembly, fitting, safety inspection, and ongoing warranty service. Customers select 'Canyon Service by velofix' at checkout on canyon.com.
- Rad Power Bikescorevelofix delivers, builds, fits, and services Rad Power Bikes e-bikes across US and Canada. A $149 delivery charge applies. Customers select velofix as delivery option at checkout on radpowerbikes.com or radpowerbikes.ca.
- Amazonmajorvelofix offers free assembly for over 3,000 eligible bikes listed on Amazon. Customers select velofix assembly at checkout and a mechanic comes to their home to assemble the bike.
- Priority Bicyclesmajorvelofix delivers, builds, fits, and services Priority Bicycles. Order through prioritybicycles.com or via email to [email protected].
- BlixminorPartner brand for velofix DIRECT bike delivery and assembly service.
- CowboyminorPartner brand for velofix DIRECT bike delivery and assembly service.
- QuietKatminorPartner brand for velofix DIRECT bike delivery and assembly service.
- Radio Flyer (Flyer eBikes)minorPartner brand for velofix DIRECT bike delivery and assembly service. Flyer is Radio Flyer's line of electric bikes designed for families.
- SWFT E BikesminorPartner brand for velofix DIRECT bike delivery and assembly service.
- UBCOminorPartner brand for velofix DIRECT bike delivery and assembly service.
- VanMoofminorPartner brand for velofix DIRECT bike delivery and assembly service.
- Zwiftminorvelofix has partnered with Zwift to provide Pro Install of new trainer and Zwift setup equipment for indoor cycling enthusiasts.
- ElliptiGOminorvelofix provides service for ElliptiGO customers, offering maintenance and repairs for elliptiGO products.
- Simon WhitfieldcoreOlympic gold medallist triathlete Simon Whitfield partnered with velofix and appeared on Dragons' Den. He co-owns velofix Victoria and Capital Region and velofix Sea to Sky locations.
- Dave ScottmajorSix-time Ironman champion Dave Scott was velofix's official coach for the 2017 velofix Triathlon Team.
- Team LC (Leanda Cave)majorvelofix supports Team LC to empower women in triathlon, providing service and sponsorship for the team.
Scale indicators6 records
Recent moves10 records
Expansion highlights5 records
Velofix competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Velofix social profiles
Digital presenceVelofix financial estimates
Financial estimateRevenue estimate
Valuation estimate
Velofix leadership team
Management profileNumber of profiles
Profiles7 records
Velofix funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Velofix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Velofix
What does Velofix do?
Velofix operates a North American franchise network of Mobile Bike Shops where certified technicians arrive at the customer's home, office, or preferred location in fully-equipped service vans to perform on-site bike repair, tune-ups, builds, and e-bike servicing. The company also runs velofix DIRECT, partnering with bike manufacturers and online retailers (Canyon, Rad Power Bikes, Amazon, Priority Bicycles, and others) to deliver, assemble, and warranty-service bikes purchased through their websites.
Is Velofix a public or private company?
Velofix is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Velofix founded?
Velofix was founded in 2014. It employs 11 to 50 people.
Where is Velofix based?
Velofix is headquartered in Vancouver, Canada, in the North America region.
How does Velofix make money?
Seven revenue lines are on record. Bike Service and Repair is the primary driver. The others are parts and Accessories Sales, velofix DIRECT Bike Delivery and Assembly, corporate and Team Services, franchise Fees, ski and Snowboard Services and bike Boxing and Travel Services.
Does Velofix have an API?
No public API is recorded for Velofix.
What industry is Velofix in?
Velofix's product category is Mobile Bike Repair Services. Its primary akta.pro industry code is CRAMAHAH, Bike Service, Repair & Maintenance Shops, with a secondary code of CRAMAHAB, Bike Parts & Components Retail. Its NAICS code is 811198 and its SIC code is 7500.