CAFEXPRESS

What CAFEXPRESS does

Cafexpress is a Chilean managed coffee and water service provider founded in 2003 and headquartered in Recoleta, Santiago. The company operates a commodato (loan/lease) subscription model in which commercial-grade espresso machines from Jetinno (JL05, JL22, JL24, JL32, JL300) and Bianchi (TALIA), along with ultrafiltration water dispensers under the AguaXpress brand, are installed and maintained at customer premises at no upfront capital cost. Subscriptions bundle the machine, all consumables (coffee, milk, chocolate, vanilla, chai), preventive maintenance, and technical support into a single monthly fee paid on 30-day invoice terms, structured as multi-year contracts (3-year minimum). Cafexpress offers three plan tiers — Expresso, Mokaccino, and IL Gran Capuccino — across a portfolio of five coffee brands including Juan Valdez, Lavazza, Bonafide, Toraldo, and specialty offerings from Singular Coffee Roasters.

The company's go-to-market is a direct enterprise field-sales motion supplemented by digital lead capture: prospective customers request a free tasting, an on-site demo is delivered, and a quote-based contract follows. Service coverage spans all of continental Chile (Arica to Punta Arenas) with free installation in the Santiago Metropolitan region and regions V and VI, supported by an internal technician network. Cafexpress expanded internationally in 2018 by establishing Cafexpress USA LLC in Florida, operating under the brand The Coffee Corp. The company holds ISO 9001:2015 certification with zero non-conformities across the initial and two subsequent surveillance audits, and reports 2,000+ installed machines, 40,000+ cups served per day, and a customer base of 500+ companies spanning banking (Banco de Chile, Banco Central de Chile, Itaú Unibanco), mining (Codelco), retail (Falabella, Walmart Chile, Copec), energy (Enel), agribusiness (Agrosuper), airlines (LATAM), and insurance (ACHS).

Name

CAFEXPRESS

Legal name

Cafexpress

Website

https://cafexpress.cl

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Cafexpress is a Chilean managed coffee and water service founded in 2003 that delivers subscription-based commodato plans to 500+ enterprise clients across continental Chile and the US, using Jetinno and Bianchi machines and five premium coffee brands.

Ownership category

akta.pro rank

Product category

Office Coffee and Water Service

NAICS

Snack and Nonalcoholic Beverage Bars (722515), Caterers (722320)

SIC

Retail-Eating & Drinking Places (5810)

akta.pro primary industry

Beverage Service (Coffee/Tea/Juice) & Refreshment Stations (HSACAGAJ)

akta.pro secondary industry

Beverages-to-Go (Coffee, Smoothies, Juices, Fountain/Dispensed) (CRAHAKAI)

Keywords

• Office coffee service
• Managed coffee service
• Water dispenser service
• Corporate beverage service
• Coffee machine leasing

Headquarters

HQ city

Recoleta, Región Metropolitana de Santiago

HQ country

Chile

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed Coffee Service (Commodato): Cafexpress generates revenue through a recurring managed service model (commodato). Customers do not purchase machines; instead they pay a monthly fee for the loan of the coffee/water machine, all consumables (coffee, milk, chocolate, etc.), preventive maintenance, and technical support. Pricing is quote-based and depends on the selected plan, machine type, and coffee brand. Payment terms are 30 days against invoice.
2. Consumption-Based Additives: Some plans offer add-on options such as lactose-free milk at an additional cost, expanding the per-consumption revenue stream on top of the base subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

CAFEXPRESS provides managed office coffee and ultrafiltered water dispenser services for corporate offices and businesses across Chile and the USA under a commodato (loan/lease) subscription model. The company installs commercial-grade espresso machines (Jetinno and Bianchi) and water dispensers at client locations at no upfront capital cost, and charges a recurring monthly fee that includes all consumables (coffee, milk, chocolate, vanilla, chai), preventive maintenance, technical support, and optional digital per-employee quota management.

Differentiator

Problem solved

Functional benefit

Brands

• AguaXpress: Purified and ultra-filtered water dispenser service for offices, offering filtered water to eliminate microplastics, bacteria, and chlorine
• Singular Coffee Roasters
• Planes en Comodato

Products and services

• Plan Expresso Entry-level managed espresso service using the Jetinno JL05 machine. Provides coffee service without milk-based beverages by default; lactose-free milk available as an optional add-on. All-inclusive monthly fee covers machine, consumables, installation, and maintenance under a multi-year commodato contract.
• Plan Mokaccino Mid-tier managed coffee service using Jetinno JL22/JL24/JL32 or Bianchi TALIA WiFi-enabled touchscreen machines. Includes milk, chocolate, and vanilla options enabling beverages such as cappuccino, cortado, latte, mokaccino, and chai latte, with all consumables and technical service included in the monthly fee.
• Plan IL Gran Capuccino Premium high-capacity managed coffee service using the Jetinno JL300 machine with a 21.5-inch touchscreen, 1–1.8 kg coffee bean capacity, five ingredient containers, and a 150-cup dispenser. Covers all beverage options including milk, chocolate, vanilla, and chai, with technical service and maintenance included in the monthly fee.
• AguaXpress Managed office water dispenser service using Apollo-series machines with 4-stage ultrafiltration (Sediment, Pre-carbon, Post-carbon, U/F) achieving 99.9% water purity and removing microplastics, bacteria, and chlorine. Dispenses cold, ambient, and hot water. Available standalone or bundled with any coffee plan, including a promotional 6-month free water offer tied to a 3-year contract.

Named customers11 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered supporting and core.

• Singular Coffee RoasterssupportingTechnology or Integration · 1 January 2022Cafexpress partners with Singular Coffee Roasters, a specialty coffee roaster based in Santiago, Chile. Singular Coffee Roasters offers single-origin specialty coffees from small South American producers with full traceability. Cafexpress offers two specialty coffee options from Singular (Brasil São Paulo single origin) as premium additions to its coffee lineup, targeting customers seeking higher-quality specialty coffee experiences.
• The Coffee Corp (USA)coreStrategic or Co-development Partner · 1 January 2018Cafexpress expanded internationally by opening operations in the United States, creating Cafexpress USA LLC in Florida. The US entity operates under the brand The Coffee Corp (thecoffeecorp.com). This marks a significant milestone in Cafexpress's international expansion while maintaining the same service philosophy and excellence standards.
• Juan Valdez CafécoreStrategic or Co-development Partner · 1 January 2010Cafexpress formed an alliance with Juan Valdez Café in 2010, combining service, machine, and coffee brand to elevate Cafexpress's value proposition. Juan Valdez Volcán coffee is offered as one of the five coffee brand options in Cafexpress plans. This partnership marks Cafexpress as an authorized Juan Valdez partner in Chile's B2B market.
• LavazzasupportingTechnology or IntegrationLavazza Crema e Aroma is one of the five coffee brands offered in Cafexpress plans. This Italian coffee brand is a globally recognized espresso brand, adding credibility and variety to Cafexpress's coffee portfolio.
• BonafidesupportingTechnology or IntegrationBonafide Expresso is one of the five coffee brands offered in Cafexpress plans, providing an Argentine-style espresso option (replicating the 'espresso porteño' style) roasted in Argentina.
• Toraldo Blu VendingsupportingTechnology or IntegrationToraldo Blue Vending is one of the five coffee brands offered, providing a Neapolitan-style dark roast blend (50% Arabica / 50% Robusta) roasted in Naples, Italy, as the strongest and most intense option in the portfolio.
• JetinnosupportingTechnology or IntegrationJetinno is the manufacturer of the JL series coffee machines (JL05, JL22, JL24, JL32, JL300) used by Cafexpress. Jetinno is a commercial coffee machine manufacturer known for high manufacturing standards, cutting-edge technology, and quality components. The JL series features touchscreen displays, WiFi connectivity, and high-capacity ingredient storage.
• BianchisupportingTechnology or IntegrationBianchi is the manufacturer of the TALIA coffee machine used in Cafexpress's Mokaccino plan. Bianchi is a well-known commercial coffee machine manufacturer providing the Talia automatic espresso machine with touch screen and multi-container design.
• SCHOsupportingTechnology or IntegrationSCHO is the supplier of dairy and beverage inputs (milk powder, chocolate, vanilla, chai) used in Cafexpress's Mokaccino and IL Gran Capuccino plans. SCHO products are described as German-quality beverage ingredients providing superior creaminess, flavor, and yield performance.
• SCI CertificacionessupportingOthersSCI Certificaciones is the certification body that issued Cafexpress its ISO 9001:2015 quality management certification. SCI conducted the initial certification audit in 2022 and has conducted annual surveillance audits in 2023 and 2024, with a re-certification audit planned for January 2026.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Pelican Rouge: European office coffee and vending service provider operating a tiered subscription model with free installation and machine maintenance. Closely matches Cafexpress's commodato-and-maintenance-included positioning.
• Selecta Group: European-headquartered operator of unattended coffee, snack, and food solutions for workplaces and public spaces. Runs a comparable commodato-style managed service model for offices across multiple geographies, directly analogous to Cafexpress's Chilean operation.
• Royal Cup Coffee: US-based family-owned coffee service company offering office coffee, tea, and break-room supplies across the United States. Runs a subscription delivery-and-service model directly comparable to Cafexpress's recurring managed service.
• Melitta Professional: German coffee company's B2B division offering office coffee machines, filter coffee solutions, and full-service programs for workplaces. Comparable managed-service offerings and enterprise target customer base.

Broad incumbents

• Lavazza Professional: Lavazza's professional arm supplies espresso machines, capsules, and managed service to offices and HoReCa globally. Lavazza is also a coffee brand partner/supplier to Cafexpress, making it both a competitor and a partner.
• Keurig Dr Pepper: Through Keurig Commercial, KDP serves office coffee and workplace beverage programs in North America. A formidable incumbent competing for the same enterprise offices Cafexpress targets, particularly via The Coffee Corp in the US.
• Farmer Brothers: US coffee roaster and direct-store-delivery operator serving foodservice, office coffee, and convenience store customers. Comparable in B2B service model and recurring relationships though at much larger scale.
• Nespresso Professional: Nespresso's B2B division offers premium capsule coffee machines and service to offices, hotels, and restaurants globally. It is the most established premium B2B office coffee operator and competes directly with Cafexpress for enterprise accounts.

Emerging players

• La Colombe Coffee Roasters: US specialty coffee roaster with growing B2B draft coffee and office service offerings. Comparable as a premium-positioned coffee brand extending into workplace service, though smaller in pure office managed service.

Regional players

• Café 3 Coracoes: Brazilian coffee company serving foodservice and B2B office coffee across Latin America. Relevant regional comparator given Cafexpress's Latin American positioning and Chile's proximity to Brazilian coffee culture.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Customer concentration

• Facebookfacebook.com/cafexpresscl
• LinkedInlinkedin.com/company/cafexpresschile
• Instagraminstagram.com/cafexpresschile

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAFEXPRESS