Central County Emergency 9-1-1

What Central County Emergency 9-1-1 does

Central County Emergency 9-1-1 is a governmental emergency dispatch authority headquartered in Ellisville, Missouri, operating as a regional cooperative of fire protection districts and municipalities pursuant to Missouri Revised Statutes 321.243/321.245 and Chapter 70 RSMo. Originally established in 1969 as Central County Fire Alarm under the Creve Coeur Fire Protection District and reorganized in 1978 as Central County Alarm Service, the organization has provided consolidated fire and emergency medical dispatching for more than five decades, now serving the majority of St. Louis County and parts of Franklin and Jefferson counties through its member agencies. Operations are governed by a Board of Directors composed of representatives from member districts and municipalities.

The organization's technology stack centers on a Computer-Aided Dispatch (CAD) system, GIS-based responder location services, and the Phoenix G2 Fire Station Alerting System with its companion mobile app, supplemented by backup fire station alerting networks and an ASAP-to-PSAP integration project. Dispatchers follow Emergency Medical Dispatch protocols accredited by the International Academies of Emergency Dispatch, making the operation the 349th EMD Accredited Center worldwide. In 2025 the organization handled 163,003 EMS calls and 29,974 Fire & Rescue calls for service.

Central County Emergency 9-1-1 is funded through special assessments from member fire protection districts and municipalities rather than user fees, reflecting its statutory, governmental, cooperative structure. Capital improvements and technology upgrades are funded by member contributions and have recently included a projected budget of over $10 million for CAD modernization, station alerting backup networks, and supporting infrastructure. End-users do not pay for 911 dispatch services; revenue mechanics are anchored to annual member assessments and, historically, prepayments for future facility construction.

Name

Central County Emergency 9-1-1

Legal name

Central County Emergency 9-1-1

Website

https://cce911.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

Central County Emergency 9-1-1 is a regional governmental emergency dispatch authority in Missouri that provides fire and EMS dispatching for St. Louis, Franklin, and Jefferson counties, funded through special assessments from its member fire protection districts and municipalities.

Ownership category

akta.pro rank

Product category

Emergency Dispatch Services

NAICS

Fire Protection (922160)

SIC

Services-Health Services (8000), Services-Business Services, Nec (7389)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

• Emergency dispatch services
• Fire and EMS dispatch
• Public safety answering point
• Emergency medical dispatch
• Regional consolidated dispatch

Headquarters

HQ city

Ellisville, Missouri

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government Assessments and Member Contributions: Funded through special assessments from member fire protection districts and municipalities. Each participating entity contributes according to the bylaws and operating agreement. Chesterfield District provided prepayment for future assessments to support facility construction.
2. Emergency Dispatch Services: Provides fire and emergency medical dispatching services for member agencies across St. Louis, Franklin, and Jefferson counties. Revenue supports operations, technology upgrades, and infrastructure improvements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Central County Emergency 9-1-1 provides regional fire and emergency medical dispatch services as a consolidated Public Safety Answering Point for member fire protection districts and municipalities across St. Louis, Franklin, and Jefferson counties in Missouri. Its core capability is rapidly connecting 911 callers to the closest fire or EMS district, dispatching trained first responders, and providing accredited Emergency Medical Dispatch pre-arrival instructions. Supporting the service are Computer-Aided Dispatch, GIS-based closest-unit routing, and the Phoenix G2 Fire Station Alerting System with mobile app.

Product overview

Central County Emergency 9-1-1 provides a unified emergency dispatch service platform combining fire and EMS dispatching, GIS location services, Computer-Aided Dispatch (CAD) systems, and fire station alerting capabilities. The core offering is the regional dispatch service that connects 911 callers to the appropriate fire and EMS agencies across St. Louis, Franklin, and Jefferson counties in Missouri. Supporting this core service are the CAD system used by dispatchers for call management and unit deployment, GIS services for locating the nearest emergency resources, and the Phoenix G2 Fire Station Alerting System with its companion mobile app for notifying firefighters of incidents.

Differentiator

Problem solved

Functional benefit

Products and services

• Regional Fire and EMS Emergency Dispatch Services
• Fire Dispatch Services
• Emergency Medical Dispatch (EMD) Services
• Phoenix G2 Fire Station Alerting System and Mobile App

Quantifiable outcome

• 163,003 EMS calls and 29,974 Fire & Rescue calls handled annually (2025)
• +1 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

15 partnerships are on record, tiered core and supporting.

• Pacific Fire Protection DistrictcoreOthers · 1 January 1980Became member agency in October 1980, expanding the geographic service area of Central County Emergency 911.
• Ballwin Fire Protection DistrictcoreOthers · 1 January 1978Founding member agency of Central County Alarm Service (reorganized 1978). Contributes to special assessments for operational funding. Receives consolidated dispatch services.
• Chesterfield Fire Protection DistrictcoreOthers · 1 January 1978Founding member agency. Provided additional prepayment for future assessments to support facility construction in 1982, enabling the new alarm facility to become reality.
• Creve Coeur Fire Protection DistrictcoreOthers · 1 January 1978Original host agency when Central County Fire Alarm was created in 1969 under Section 321.243/245 RSMo. Remained as founding member after reorganization in 1978.
• Eureka Fire Protection DistrictcoreOthers · 1 January 1978Founding member agency of Central County Alarm Service (reorganized 1978). Contributes to special assessments for operational funding. Receives consolidated dispatch services.
• Manchester Fire Protection DistrictcoreOthers · 1 January 1978Founding member agency of Central County Alarm Service (reorganized 1978). Contributes to special assessments for operational funding. Receives consolidated dispatch services.
• City of FrontenaccoreOthers · 1 January 1978Founding municipal member of Central County Alarm Service (reorganized 1978). Contributes to special assessments for operational funding. Receives consolidated dispatch services.
• City of Town and CountrycoreOthers · 1 January 1978Founding municipal member of Central County Alarm Service (reorganized 1978). Contributes to special assessments for operational funding. Hosts West Central Dispatch Center for nearby municipalities.
• Metro West Fire DistrictcoreOthersCurrent member agency represented on the Board of Directors. Contributes to organizational governance and special assessments.
• West County EMS and FirecoreOthersCurrent member agency represented on the Board of Directors. Contributes to organizational governance and special assessments.
• Maryland Heights Fire DistrictcoreOthersCurrent member agency represented on the Board of Directors. Contributes to organizational governance and special assessments.
• Monarch Fire DistrictcoreOthersCurrent member agency represented on the Board of Directors. Contributes to organizational governance and special assessments.
• City of EllisvillecoreOthersMunicipal partner that provided initial leased facility at 37 Weis Ave in 1978 when Central County Alarm Service was reorganized. Currently hosts headquarters at 22 Weis Ave.
• PulsePointsupportingTechnology or IntegrationPulsePoint integration allows citizens to receive alerts about nearby cardiac arrest emergencies and locate AEDs. Central County 911 promotes PulsePoint app to enhance community response capability.
• Phoenix G2supportingTechnology or IntegrationFire station alerting system provider. Central County 911 utilizes Phoenix G2 Station Alerting System and offers user guide for the Phoenix G2 Fire Station Alerting App for instant verbal, written, and location fire station alerts.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• RapidSOS: Provides data-linking services that deliver smartphone and IoT sensor data directly to 911 dispatchers. Comparable as an emerging technology layer augmenting legacy CAD/PSAP systems similar to Central County's.
• ESO: Software and data platform serving EMS agencies and fire departments, including dispatch-related workflows. Comparable as an emerging software vendor focused on the fire/EMS agency ecosystem that Central County dispatches.
• Carbyne: Cloud-based 911 and emergency response platform offering video, text, and location data to PSAPs. Comparable as a next-generation PSAP technology vendor whose roadmap intersects with Central County's modernization program.
• ImageTrend: Provides records management and EMS/fire incident software to public safety agencies. Comparable as a vendor to EMS and fire agencies served by consolidated dispatch centers like Central County.
• Mark43: Cloud-native public safety software platform for law enforcement, fire, and EMS records and operations. Comparable as an emerging technology vendor pursuing the same fire/EMS agency customer base as Central County's member districts.

Broad incumbents

• Motorola Solutions: Provides CommandCentral CAD, PSAP software, and emergency dispatch technology used by public safety agencies. Highly comparable as the dominant infrastructure vendor serving similar PSAP and dispatch workflows that Central County Emergency 911 operates.
• Hexagon Safety, Infrastructure & Geospatial: Supplies Computer-Aided Dispatch (HxGN OnCall) and PSAP solutions to emergency communications centers globally. Directly comparable as a CAD/PSAP technology peer whose software runs in many consolidated dispatch centers.
• Intrado (LifeSafe Services): Long-standing 911 network operator and PSAP solutions provider, including the original 911 database and location-services backbone. Comparable as a 911/PSAP-focused technology and services vendor serving similar public safety customers.

Others

• Priority Dispatch: Provides Emergency Medical Dispatch, Fire, and Police priority dispatch protocols and training — including certification services that compete with IAED accreditation referenced by Central County.

Direct peers

• Zetron: Designs mission-critical communications systems and dispatch consoles for 911 centers, fire/EMS dispatch, and emergency operations centers. Directly comparable as a vendor of dispatch console and PSAP integration technology used in environments like Central County's.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ccemergency911
• Facebookfacebook.com/centralcountyemergency911
• LinkedInlinkedin.com/company/central-county-emergency-9-1-1

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Central County Emergency 9-1-1